Right-hand side.A
Left-hand side.B
Warnings
WARNING: Throughout this guide,you will find warnings identified by thewarning symbol. Warnings remind youto be especially careful to reduce the riskof personal injury.
Diesel Engine Information
The diesel engine fuel system is apressurized two-stage filtration systemand consists of:
•A frame-mounted Fuel and WaterSeparator primary filter with an electricfuel pump and water drain
•An engine-mounted secondary fuelfilter
•A fuel injector for each cylinder (8total)
•A high-pressure fuel pump
•A high-pressure fuel rail for eachcylinder bank (2 total)
•Numerous high-pressure pipes fromthe high-pressure pump to the rails,and rails to the injectors
The fuel and water separator removesboth water and impurities from the fuel.The engine-mounted filter filters finerimpurities from the diesel fuel. Theengine-mounted fuel filter and theframe-mounted fuel filter should bechanged at the recommended serviceinterval or when indicated by theinformation display LOW FUEL PRESSUREmessage. See Scheduled Maintenance(page 325).
The fuel and water separator should bedrained at regular intervals (recommendedat every oil change) or when indicated bythe information display and water in fuelindicator light. See Fuel Quality (page108).
Proper fuel filter maintenance and promptwater draining when the water in fuel lightilluminates is essential to prevent injectionequipment damage. Ignoring the water infuel light or the information displaymessage WATER IN FUEL DRAIN FILTERcan cause your vehicle to go into a reducedpower mode.
A frame-mounted electric fuel pumplocated inside the fuel and water separatordraws fuel from the fuel tank to providepressurized fuel to the engine. The fuelpump contains a pressure relief valve foroverpressure protection in the event ofrestricted flow.
The fuel injection system is controlledthrough the powertrain control module.
Engine Protection Mode
Ford diesel engines are equipped withengine protection and emission controlsystems. These systems monitor criticaltemperatures and pressures, and modifyengine operation accordingly. Thesemodified engine performancecharacteristics are normal.
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details about your vehicle or crash to assistemergency services operators to providethe most appropriate emergency services.If you do not want to disclose thisinformation, do not activate the emergencycall system.
Note:You cannot deactivate emergencycall systems that are required by law.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit/Ford Pro FinSimple offers afull range of financing and lease plans tohelp you acquire our vehicle. If you havefinanced or leased your vehicle throughFord Credit/Ford Pro FinSimple, thank youfor your business.
For assistance:
•Call 1-800-727-7000.
•For more information about Ford Creditand access to the online AccountManager tool, visitwww.ford.com/finance.
•For more information about Ford ProFinSimple, visithttps://fordpro.com/en-us/financing/.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual.
Genuine Ford and Motorcraft parts meetor exceed these specifications.
Collision Repairs
We hope that you never experience acollision, but accidents happen sometimes.
Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. Duringvehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty.
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Biodiesel fuel is a chemically convertedproduct from renewable fuel sources, suchas vegetable oils, animal fats and wastecooking greases.
To help achieve acceptable engineperformance and durability when usingbiodiesel in your vehicle:
•Confirm the biodiesel content of thefuel to be B20 (20% biodiesel) or less
•Only use biodiesel fuel of good qualitythat complies with industry standards
•Follow the recommended servicemaintenance intervals. SeeScheduled Maintenance (page 325).
•Do not store biodiesel fuel in the fueltank for more than 1 month
•Consider changing brands or reducingbiodiesel content if you have coldtemperature fuel gelling issues or afrequent LOW FUEL PRESSUREmessage appearing
•Do NOT use raw oils, fats or wastecooking greases
Use of biodiesel in concentrations greaterthan 20% may cause damage to yourvehicle, including engine and/or exhaustafter-treatment hardware (exhaustcatalyst and particulate filter) failures.Concentrations greater than 20% can alsocause fuel filter restrictions that may resultin a lack of power or damage to fuelsystem components, including fuel pumpand fuel injector failures.
SAE 5W-40 or SAE 15W-40 oil isrecommended for fuels with greater than5% biodiesel (B5). Refer to the Specialoperating conditions section under theSchedule Maintenance chapter for moreinformation about oil change intervals andother maintenance when operating onbiodiesel.
Look for a label on the fuel pump toconfirm the amount of biodiesel containedin a diesel fuel. Biodiesel content is oftenindicated with the letter B followed by thepercent of biodiesel in the fuel. Forexample, B20 indicates a fuel containing20% biodiesel. Ask the service stationattendant to confirm the biodiesel contentof a diesel fuel if you do not see a label onthe fuel pump.
Biodiesel fuels degrade more easily thandiesel fuels not containing biodiesel andshould not be stored in the fuel tank formore than 1 month. If you plan to park orstore your vehicle for more than 1 month,then you should empty your vehicle fueltank of biodiesel fuel. You should fill thetank with a pure petroleum-based dieselfuel and run your vehicle for a minimum of30 minutes.
Note:Degraded or oxidized biodiesel candamage fuel system seals and plastics andcorrode steel parts.
During cold weather, if you have problemsoperating on biodiesel, you may need touse a diesel fuel with lower biodieselcontent, try another brand, or discontinuethe use of biodiesel.
Diesel Fuel Additives
It should not be necessary to add anyaftermarket additives to your fuel if youuse a high quality diesel fuel that conformsto ASTM industry specifications.Aftermarket additives can damage the fuelinjector system or engine.
Use Motorcraft® cetane booster or anequivalent cetane booster additive if yoususpect fuel has low cetane. UseMotorcraft® anti-gel & performanceimprover or an equivalent additive if thereis fuel gelling.
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•Incorrect fuel for climatic conditions.
•Incorrect engine oil viscosity forclimactic conditions.
Note:Some vehicles have a lifetime fuelfilter that is integrated with the fuel tank.Regular maintenance or replacement is notneeded.
Note:If these checks do not help youcorrect the concern, have your vehiclechecked as soon as possible.
Noise Emissions Warranty,Prohibited Tampering Acts andMaintenance
On January 1, 1978, Federal regulationbecame effective governing the noiseemission on trucks over 10,000 lb(4,536 kg) Gross Vehicle Weight Rating(GVWR). The preceding statementsconcerning prohibited tampering acts andmaintenance, and the noise warrantyfound in the Warranty Guide, areapplicable to complete chassis cabs over10,000 lb (4,536 kg) GVWR.
CATALYTIC CONVERTER
WARNING: Do not park, idle ordrive your vehicle on dry grass or otherdry ground cover. The emission systemheats up the engine compartment andexhaust system, creating the risk of fire.
WARNING: The normal operatingtemperature of the exhaust system isvery high. Never work around or attemptto repair any part of the exhaust systemuntil it has cooled. Use special care whenworking around the catalytic converter.The catalytic converter heats up to a veryhigh temperature after only a shortperiod of engine operation and stays hotafter the engine is switched off.
WARNING: Exhaust leaks mayresult in entry of harmful and potentiallylethal fumes into the passengercompartment. If you smell exhaustfumes inside your vehicle, have yourvehicle inspected immediately. Do notdrive if you smell exhaust fumes.
Your vehicle has various emission controlcomponents and a catalytic converter thatenables it to comply with applicableexhaust emission standards.
To make sure that the catalytic converterand other emission control componentscontinue to work properly:
•Do not crank the engine for more than10 seconds at a time.
•Do not run the engine with a spark pluglead disconnected.
•Do not push-start or tow-start yourvehicle. Use booster cables. See JumpStarting the Vehicle (page 190).
•Use only the specified fuel listed.
•Do not switch the ignition off when yourvehicle is moving.
•Avoid running out of fuel.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
Note:Resulting component damage maynot be covered by the vehicle Warranty.
The scheduled maintenance items listedin scheduled maintenance information areessential to the life and performance ofyour vehicle and to its emissions system.
If you use anything other than Ford,Motorcraft or Ford-authorized parts formaintenance replacements or for serviceof components affecting emission control,such non-Ford parts should be equivalentto genuine Ford Motor Company parts inperformance and durability.
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Only qualified service technicians shouldperform air brake inspection andadjustment or repairs.
Cam Brakes - Automatic SlackAdjusters - Drum Brakes
WARNING: Do not manually adjustthe automatic slack adjusters to correctexcessive push rod stroke as it may resultin reduced brake effectiveness and avehicle crash. Excessive push rod strokeindicates that a problem exists with theautomatic adjuster, with the installationof the adjuster, or with foundation brakecomponents that manual adjustmentdoes not remedy. Seek service from aqualified facility for excessive push rodstroke.
Standard air brakes (cam) are equippedwith automatic brake adjusters. Automaticadjustment occurs during brakeapplications. Inspect brakes for properadjustment at the specified intervals. SeeScheduled Maintenance (page 325).
Emergency Air Brake
WARNING: Do not continue tooperate the vehicle with a failure of oneof the brake systems. Take the vehicleto your dealer for service immediately.
Brake Wear Indicator - Disc Brakes
Inspect the brake wear indicator every timebefore starting the vehicle. The wearindicator length through the hole continuesto reduce depending on the brake padwear. Replace the brake pads immediatelyif the lining material thickness is 0.0787 in(2 mm) or less on either of the brake pads.
EXHAUST BRAKE (IF EQUIPPED)
WARNING: Do not use tow/haulwhen the road surface is slippery. Failureto follow this instruction could result inthe loss of control of your vehicle.
WARNING: Do not use dieselengine exhaust braking when the roadsurface is slippery. Failure to follow thisinstruction could result in the loss ofcontrol of your vehicle.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)If your vehicle is configured as amotorhome please call 1-800-444-3311for support.
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)7-1-1 (Customer Service for Deaf andHard-of-Hearing Customers)
Website
www.ford.ca
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatneeds to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB reviewsthe claim for eligibility under the ProgramSummary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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GENERAL INFORMATION
WARNING: Making modificationsto various parts, components andsystems of the vehicle, such as brake andsteering systems, can adversely affectthe quality, reliability and operation ofyour vehicle and could result in propertydamage, personal injury or death. Suchmodifications must be avoided.
WARNING: Failure to properlyperform maintenance and servicingprocedures could result in vehicledamage, personal injury or death.
WARNING: Take care whenperforming any maintenance, systemcheck or service on your vehicle. Someof the materials may also be hazardousif used, serviced or handled improperlyand could result in property damage,personal injury or death.
If the owner or operator of the vehicle is askilled technician and intends onperforming the vehicle maintenance andservice, he is strongly urged to purchase aservice manual.
Always use care when performing vehiclemaintenance, repairs or system checks.Improper or incomplete service could resultin your vehicle not working properly whichmay result in personal injury or damage toyour vehicle or equipment. It is theoperator’s responsibility to see that yourvehicle receives proper care andmaintenance. If you have any questionsabout performing service, have the servicedone by a qualified technician.
To help you service your vehicle, weprovide scheduled maintenanceinformation which makes tracking routineservice easy. See ScheduledMaintenance (page 325).
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Servicing Guidelines
WARNING: The use of inferior partscan adversely affect the quality andreliability of your vehicle and could resultin property damage, personal injury ordeath.
When servicing your vehicle:
•Always wear safety glasses for eyeprotection.
•Always set the parking brake or chockthe wheels.
•Always use support stands, not a jack,when working under a raised vehicle.
•Always turn off the ignition unless aprocedure requires the engine to berunning.
•Always avoid contact with hot metalparts. Allow the components to coolbefore working with, or around, them.
•Always operate the engine in awell-ventilated area.
•Do not wear loose-fitting clothing,hanging jewelry, watches or rings.
•Do not smoke.
•Do not work on the brakes or the clutchunless you take the proper precautionsto avoid inhaling friction material dust.
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