
4TABLE OF CONTENTS
5-3. Using the storage featuresList of storage features . 343
Luggage compartment fea- tures ............................ 346
5-4. Using the other interior fea- tures
Panoramic fixed moon roof with one-touch frosted glass 
control ......................... 350
Other interior features ... 353
Garage door opener...... 364
6-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 372
Cleaning and protecting the  vehicle interior ............. 376
6-2. Maintenance Maintenance requirements.................................... 379
General maintenance.... 381
Emission inspection and  maintenance (I/M) pro-
grams .......................... 383
6-3. Do-it-yourself maintenance Do-it-yourself service pre-cautions ....................... 385
Hood ............................. 387
Positioning a floor jack .. 388
Engine compartment ..... 390
12-volt battery ............... 397
Tires .............................. 400
Tire inflation pressure ... 412
Wheels ......... .................414
Air conditioning filter ...... 415Cleaning the hybrid battery 
(traction battery) air intake 
vent.............................. 417
Wiper insert replacement .................................... 421
Electronic key battery .... 424
Checking and replacing  fuses ............................ 426
Headlight aim ................ 429
Exterior lights................. 430
7-1. Essential information Emergency flashers....... 432
If your vehicle has to be  stopped in an emergency.................................... 433
If the vehicle is submerged or  water on the road is rising.................................... 434
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed ........................... 436
If you think something is  wrong........................... 439
If a warning light turns on or  a warning buzzer sounds
.................................... 441
If a warning message is dis- played .......................... 451
If you have a flat tire ...... 456
If the hybrid system will not  start ............................. 463
If you lose your keys...... 46
5
If the fuel fille r door cannot 
be opened .
..................465
6Maintenance and care
7When trouble arises 

7
work properly or the danger that 
it may work in situations where it 
should not be working.
Installing electronic devices and 
radios increases the risk of 
cyber attacks through the 
installed parts, which may lead 
to unexpected accidents and 
leakage of personal informa-
tion. Toyota does not make any 
guarantees for problems caused 
by installing non-genuine Toyota 
products.
The installation of a mobile two-
way radio system in your vehicle 
could affect electronic systems 
such as:
Hybrid system
 Multiport fuel injection sys-
tem/sequential multiport fuel 
injection system
 Toyota Safety Sense 2.5+
 Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your 
Toyota dealer for precautionary 
measures or special instructions 
regarding installation of a mobile 
two-way radio system.
High voltage parts and cables  on the Hybrid Electric Vehicles 
emit approximately the same 
amount of electromagnetic 
waves as the conventional gas-
oline powered vehicles or home 
electronic appliances despite of 
their electromagnetic shielding.
Unwanted noise may occur in 
the reception of the mobile two-
way radio.
The vehicle is equipped with 
sophisticated computers that will 
record certain data, such as:
• Engine speed/Electric motor 
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving  assist systems
• Images from the cameras Your vehicle is equipped with 
cameras. Contact your 
Toyota dealer for the location 
of recording cameras.
The recorded data varies 
according to the vehicle grade 
level and options with which it is 
equipped.
These computers do not record 
conversations or sounds, and 
only record images outside of 
the vehicle in certain situations.
 Data Transmission
Your vehicle may transmit the data 
recorded in these computers to 
Cyber Attack Risk
Installation of a mobile 
two-way radio system
Vehicle data recording 

15Pictorial index
To prevent freezing (windshield wiper de-icer)*...........P.325, 335
Precautions against car wash
(Rain-sensing windshield wipers)
*.......................................P.373
Replacing the wiper insert .................................... ...............P.421
Fuel filler door ............................................... .....................P.231
Refueling method ............................................... ..................P.231
Fuel type/fuel tan k capacity .................................................P.481
Tires ....................................................................................P.400
Tire size/inflation pressure ................................... ................P.485
Winter tires/tire chain ........................................ ...................P.313
Checking/rotation/tire pressur e warning system ..................P.400
Coping with flat tires......................................... ....................P.456
Hood ....................................................................................P.387
Opening ........................................................ .......................P.387
Engine oil ..................................................... ........................P.482
Coping with overheat ........................................... ................P.473
Warning messages ..............................................................P.451
Headlights..................................................... ......................P.219
Fog lights
*............................................................... ............P.225
Parking lights .....................................................................P.219
Daytime running lights .. ....................................................P.219
Turn signal lights ...............................................................P.212
Side marker lights ............................................. .................P.219
Tail lights/stop lights ........................................ .................P.219
Tail lights .................................................... ........................P.219
License plate lights........................................... .................P.219
Back-up lights
Exterior lights for driving
(Replacing: P.430)
E
F
G
H
I
J
K
L
M
N
O
P
Q 

351-1. For safe use
1
For safety and security
Knee airbag
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed 
based on the US motor vehicle safety standards (FMVSS208). The 
airbag sensor assembly (ECU) cont rols airbag deployment based on 
information obtained from the sensors etc. shown in the system 
components diagram above. This in formation includes crash sever-
ity and occupant information. As  the airbags deploy, a chemical 
reaction in the inflators quickly  fills the airbags with non-toxic gas to 
help restrain the motion of the occupants.
■If the SRS airbags deploy 
(inflate)
●Slight abrasions,  burns, bruising 
etc., may be sustained from SRS 
airbags, due to the extremely high 
speed deployment (inflation) by 
hot gases.
●A loud noise and white powder will 
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and 
inflator) as well as the front seats, 
parts of the front  and rear pillars, 
and roof side rails, may be hot for 
several minutes. T he airbag itself 
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped 
and fuel supply to the engine will 
be stopped. ( P.78)
●All of the doors will be unlocked. 
( P.138)
●The brakes and st op lights will be 
controlled automatically. 
(  P.306)
●The interior lights will turn on auto-
matically. ( P.340)
●The emergency flashers will turn 
on automatically. ( P.432)
●For Safety Connect subscribers, if 
any of the followin g situations 
occur, the system is designed to  send an emergency call to the 
response center, notifying them of 
the vehicle’s location (without 
needing to push the “SOS” button) 
and an agent will attempt to speak 
with the occupants to ascertain 
the level of emergency and assis-
tance required. If the occupants 
are unable to communicate, the 
agent automatically treats the call 
as an emergency and helps to dis-
patch the necessary emergency 
services. (
P.65)
• An SRS airbag is deployed.
• A seat belt pretensioner is acti-
vated.
• The vehicle is involved in a severe 
rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy 
in the event of an impact that 
exceeds the set  threshold level 
(the level of forc e corresponding 
to an approximately 12 - 18 mph 
[20 - 30 km/h] frontal collision with 
a fixed wall that does not move or 
deform).
However, this threshold velocity will 
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object,  such as a parked vehicle or sign 
pole, which can move or deform 
on impact
N
O
P 

691-3. Emergency assistance
1
For safety and security
entific literature. Over 120 scien-
tists, engineers, and physicians 
from universities, and govern-
ment health agencies and 
industries reviewed the avail-
able body of research to 
develop the ANSI Standard 
(C95.1).
The design of Safety Connect 
complies with the FCC guide-
lines in addition to those stan-
dards.
■Free/Open Source Software 
Information
This product contains Free/Open 
Source Software (FOSS). The 
license information and/or the 
source code of such FOSS can be 
found at the following URL.
https://opensource.lge.com/osSch/
list?types=ALL&search=TL21BNU 

701-4. Hybrid system
1-4.Hybrid system
The illustration is an example for explanation and may differ from the actual 
item.
Gasoline engine
Front electric motor (traction motor)
Rear electric motor (traction motor)
■When stopped/during start 
off
The gasoline engine stops
* 
when the vehicle is stopped. 
During start off, the electric 
motor (traction motor) drives the 
vehicle. At slow speeds or when  traveling down a gentle slope, 
the engine is stopped
* and the 
electric motor (traction motor) is 
used.
When the shift lever is in N, the 
hybrid battery (traction battery) 
is not being charged.
Hybrid system features
Your vehicle is a Hybrid Electric Vehicle. It has characteris-
tics different from conventional vehicles. Be sure you are 
closely familiar with the characteristics of your vehicle, and 
operate it with care.
The hybrid system combines the use of a gasoline engine and 
an electric motor (traction motor) according to driving condi-
tions, improving fuel efficiency and reducing exhaust emis-
sions.
System components
A
B
C 

711-4. Hybrid system
1
For safety and security
*: When the hybrid battery (traction battery) requires charging or the 
engine is warming up, etc., the 
gasoline engine will not automati-
cally stop. ( P.71)
■During normal driving
The gasoline engine is predomi-
nantly used. The electric motor 
(traction motor) charges the 
hybrid battery (traction battery) 
as necessary.
■When accelerating sharply
When the accelerator pedal is 
depressed heavily, the power of 
the hybrid battery (traction bat-
tery) is added to that of the gas-
oline engine via the electric 
motor (traction motor).
■When braking (regenera-
tive braking)
The wheels operate the electric 
motor (traction motor) as a 
power generator, and the hybrid 
battery (traction battery) is 
charged.
■Regenerative braking
In the following si tuations, kinetic 
energy is converted to electric 
energy and deceleration force can 
be obtained in conjunction with the 
recharging of the hybrid battery 
(traction battery).
●The accelerator pedal is released 
while driving with the shift lever in 
D or S.
●The brake pedal is depressed 
while driving with the shift lever in 
D or S.
■EV indicator
The EV indicator comes on when  the vehicle is driven using only the 
electric motor (traction motor) or the 
gasoline engine is stopped.
The on/off operation of the EV indi-
cator can be changed. (
P.106, 
117)
■Conditions in which the gaso-
line engine may not stop
The gasoline engine starts and 
stops automatically. However, it 
may not stop automatically in the 
following conditions
*:
●During gasoline engine warm-up
●During hybrid battery (traction bat-
tery) charging
●When the temperature of the 
hybrid battery (traction battery) is 
high or low
●When the heater is switched on
*: Depending on the circumstances,  the gasoline engine may also not 
stop automatically  in other situa-
tions.
■Charging the hybrid battery 
(traction battery)
As the gasoline engine charges the 
hybrid battery (trac tion battery), the 
battery does not need to be charged 
from an outside source. However, if 
the vehicle is left  parked for a long 
time the hybrid battery (traction bat-
tery) will slowly dis charge. For this 
reason, be sure to drive the vehicle 
at least once every  few months for 
at least 30 minutes or 10 miles (16 
km). If the hybrid battery (traction 
battery) becomes fully discharged 
and you are unabl e to start the 
hybrid system, contact your Toyota 
dealer. 

721-4. Hybrid system
■Charging the 12-volt battery
 P.470
■After the 12-volt battery has dis-
charged or when the terminal 
has been removed and installed 
during exchange, etc.
The gasoline engine may not stop 
even if the vehicle is being driven by 
the hybrid battery (traction battery). 
If this continues for a few days, con-
tact your To yota dealer.
■Sounds and vibrations specific 
to a Hybrid Electric Vehicle
There may be no engine sound or 
vibration even though the vehicle is 
able to move with the “READY” indi-
cator is illuminate d. For safety, 
make sure to shift the shift lever to P 
and apply the parking brake when 
parked.
The following sounds or vibrations 
may occur when the hybrid system 
is operating and are not a malfunc-
tion:
●Motor sounds may be heard from 
the engine compartment.
●Sounds may be heard from the 
hybrid battery (traction battery) 
under the rear seats when the 
hybrid system starts or stops.
●Relay operating sounds such as a 
snap or soft clank will be emitted 
from the hybrid battery (traction 
battery), under the rear seats, 
when the hybrid system is started 
or stopped.
●Sounds from the hybrid system 
may be heard when the back door 
is open.
●Sounds may be heard from the 
transmission when the gasoline 
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard 
when accelerating sharply.
●Sounds may be  heard due to 
regenerative braking when the 
brake pedal is dep ressed or as 
the accelerator pedal is released.
●Vibration may be felt when the 
gasoline engine starts or stops.
●Cooling fan sounds may be heard 
from the air intake vent under the 
rear seat.
■Maintenance, repair, recycling, 
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling 
and disposal. Do n ot dispose of the 
vehicle yourself.
When driving with the gasoline 
engine stopped, a sound, which 
changes in accordance with the 
driving speed, will be played in 
order to warn people nearby of 
the vehicle’s approach. The 
sound will stop when the vehicle 
speed exceeds approximately 
22 mph (35 km/h).
■Acoustic Vehicle  Alerting Sys-
tem
In the following cases, the Acoustic 
Vehicle Alerting System may be dif-
ficult for surrounding people to hear.
●In very noisy areas
●In the wind or the rain
■If “Acoustic Vehicle Alerting 
System Malfunction Visit your 
Dealer” is displayed on the 
multi-information display
The system may be malfunctioning. 
Have the vehicle inspected by your 
Toyota dealer.
*: This function can only be used in 
Acoustic Vehicle Alerting 
System
Predictive efficient drive 
(If equipped)
*