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HIGHLANDER HEV_U
Pictorial indexSearch by illustration
For safety 
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status 
information and 
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows, 
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for 
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance 
and careCaring for your vehicle and maintenance 
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble 
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle 
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat 
belt, SRS airbag and headlight aim instructions for 
Canadian owners
IndexSearch by symptom
Search alphabetically 

2TABLE OF CONTENTS
For your information ........................5
Reading this manual ...................... 10
How to search ................................ 11
Pictorial index ................................ 12
1-1. For safe use Before driving ........................ 24
For safe driving ..................... 25
Seat belts .............................. 27
SRS airbags .......................... 34
Front passenger occupant clas- sification system.................. 43
Exhaust gas precautions....... 48
1-2. Child safety Riding with children ............... 49
Child restraint systems .......... 50
1-3. Emergency assistance Safety Connect ..................... 65
1-4. Hybrid system Hybrid system features ......... 69
Hybrid system precautions .... 73
1-5. Theft deterrent system Immobilizer system ............... 77
Alarm ..................................... 78
2-1. Instrument cluster Warning lights and indicators............................................ 82
Gauges and meters (7-inch dis- play) .................................... 87
Gauges and meters (12.3-inch  display)................................ 91
Multi-information display (7-inch  display)................................ 96
Multi-information display  (12.3-inch display)............ 106
Head-up display ................. 114Energy monitor/consumption 
screen .............................. 119
3-1. Key information Keys ................................... 124
3-2. Opening, closing and locking  the doors
Side doors .......................... 127
Back door ........................... 131
Smart key system .............. 142
3-3. Adjusting the seats Front seats ......................... 147
Rear seats.......................... 148
Driving position memory .... 153
Head restraints................... 156
3-4. Adjusting the steering wheel  and mirrors
Steering wheel ................... 159
Inside rear view mirror ....... 160
Digital Rearview Mirror....... 161
Outside rear view mirrors ... 171
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 173
Moon roof ........................... 176
Panoramic moon roof......... 179
4-1. Before driving Driving the vehicle.............. 184
Cargo and luggag e............ 19
1
Vehicle load limits .............. 194
Trailer towing...................... 195
Dinghy towing .................... 206
4-2. Driving procedures Power (ignition) switch ....... 207
EV drive mode ................... 211
1For safety and security
2Vehicle status information 
and indicators
3Before driving
4Driving 

4TABLE OF CONTENTS
Positioning a floor jack .......395
Engine compartment .......... 396
12-volt battery .................... 402
Tires ................................... 404
Tire inflation pressure......... 415
Wheels ............................... 417
Air conditioning filter ........... 418
Cleaning the hybrid battery (trac- tion battery) air intake vents......................................... 420
Electronic key battery ......... 423
Checking and replacing fuses ......................................... 425
Headlight aim ..................... 427
Light bulbs .......................... 428
7-1. Essential information Emergency flashers ........... 438
If your vehicle has to be stopped  in an emergency .............. 438
If the vehicle is submerged or  water on the road is rising
......................................... 439
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 441
If you think something is wrong ......................................... 443
If a warning light turns on or a  warning buzzer sounds .... 445
If a warning message is dis- played .............................. 456
If you have a flat tire ........... 461
If the hybrid system will not start ......................................... 474
If you lose your keys .......... 475
If the fuel filler door cannot be  opened ............................. 476
If the electronic key does not  operate properly ............... 477If the 12-volt battery is dis-
charged ............................ 479
If your vehicle overheats .... 484
If the vehicle becomes stuck ......................................... 488
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 490
Fuel information ................. 498
Tire information .................. 500
8-2. Customization Customizable features ....... 510
8-3. Initialization Items to initialize ................ 523
9-1. For owners Reporting safety defects for U.S. owners ............................. 526
Reporting safety defects for  Canadian owners ............. 526
Seat belt instructions for Cana- dian owners (in French) ... 527
SRS airbag instructions for  Canadian owners (in French)
......................................... 528
Headlight aim instructions for  Canadian owners (in French)......................................... 53
5
What  to 
do if... (Troubleshooting) 
......................................... 538
Alphabetical Index.............. 541
7When trouble arises
8Vehicle specifications
9For owners
Index 

6
work properly or the danger that 
it may work in situations where it 
should not be working.
The installation of a mobile 
two-way radio system in your 
vehicle could affect electronic 
systems such as:
Hybrid system
 Multiport fuel injection sys-
tem/sequential multiport fuel 
injection system
 Toyota Safety Sense 2.5 +
 Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary 
measures or special instructions 
regarding installation of a mobile 
two-way radio system.
High voltage parts and cables 
on the hybrid vehicles emit 
approximately the same amount 
of electromagnetic waves as the 
conventional gasoline powered 
vehicles or home electronic 
appliances despite of their elec-
tromagnetic shielding.
Unwanted noise may occur in 
the reception of the mobile 
two-way radio. The vehicle is equipped with 
sophisticated computers that will 
record certain data, such as:
• Engine speed/Electric motor 
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving  assist systems
• Images from the cameras
Your vehicle is equipped with cam-
eras. Contact your Toyota dealer for 
the location of re cording cameras.
The recorded data varies 
according to the vehicle grade 
level and options with which it is 
equipped.
These computers do not record 
conversations or sounds, and 
only record images outside of 
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data 
recorded in these computers to 
Toyota without notification to you.
Data usage
Toyota may use the data recorded 
in this computer to diagnose mal-
functions, conduct research and 
development, and improve quality.
Toyota will not  disclose the 
recorded data to a third party 
except:
• With the consen t of the vehicle 
owner or with the consent of the 
lessee if the vehicle is leased
Installation of a mobile 
two-way radio system
Vehicle data recording 

8
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash 
investigation.
To read data recorded by an 
EDR, special equipment is 
required, and access to the 
vehicle or the EDR is needed. In 
addition to the vehicle manufac-
turer, other parties, such as law 
enforcement, that have the spe-
cial equipment, can read the 
information if they have access 
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data 
recorded in an EDR to a third party 
except when:
• An agreement from the vehicle’s 
owner (or the less ee for a leased 
vehicle) is obtained
• In response to an official request  by the police, a court of law or a 
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on  vehicle safety performance
• Disclose the data to a third party  for research purposes without 
disclosing information about the 
specific vehicle or vehicle owner
The SRS airbag and seat belt 
pretensioner devices in your 
Toyota contain explosive chemi-
cals. If the vehicle is scrapped  with the airbags and seat belt 
pretensioners left as they are, 
this may cause an accident such 
as fire. Be sure to have the sys-
tems of the SRS airbag and seat 
belt pretensioner removed and 
disposed of by a qualified ser-
vice shop or by your Toyota 
dealer before you scrap your 
vehicle.
Special handling may apply, See 
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.
Your vehicle has components 
that may contain perchlorate. 
These components may include 
airbag, seat belt pretensioners, 
and wireless remote control bat-
teries.
The word “QR Code” is regis-
tered trademark of DENSO 
WAVE INCORPORATED in 
Japan and other countries.
Scrapping of your Toyota
Perchlorate Material
“QR code” 

20Pictorial index
■Interior
SRS airbags .................................................... ...................... P.34
Floor mats..................................................... ........................ P.24
Front seats .................................................... ...................... P.147
Rear seats ..................................................... ...................... P.148
Head restraints ................................................ ................... P.156
Seat belts ..................................................... ......................... P.27
Console box ....................................................................... P.347
Inside lock buttons ............................................ ................ P.130
Cup holders .................................................... .................... P.347
Assist grips ................................................... ..................... P.363
Rear seat entertainment system
*1, 2
*1
: If equipped
*2: Refer to “MULTIMEDIA OWNER’S MANUAL”. 

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1
1
For safety and security
For safety and security
.1-1. For safe useBefore driving ................. 24
For safe driving .............. 25
Seat belts ....................... 27
SRS airbags ................... 34
Front passenger occupant  classification system .... 43
Exhaust gas precautions ..................................... 48
1-2. Child safety Riding with children ........ 49
Child restraint systems... 50
1-3. Emergency assistance Safety Connect .............. 65
1-4. Hybrid system Hybrid system features .. 69
Hybrid system precautions ..................................... 73
1-5. Theft deterrent system Immobilizer sys tem ........77
Alarm.............................. 78 

341-1. For safe use
■Location of the SRS airbags
SRS front airbagsSRS driver airbag/front passenger airbag
Can help protect the head and chest of the driver and front passenger from 
impact with interior components
SRS knee airbag
Can help provide dr iver protection
SRS seat cushion airbag
Can help restrain the front passenger
SRS side and curtain shield airbags
SRS front side airbags
Can help protect the torso  of the front seat occupants
SRS airbags
The SRS airbags inflate when the vehicle is subjected to cer-
tain types of severe impacts that may cause significant injury 
to the occupants. They work together with the seat belts to 
help reduce the risk of death or serious injury.
SRS airbag system