2023 TOYOTA HIGHLANDER HYBRID emergency towing

2TABLE OF CONTENTS
For your information ........................5
Reading this manual ...................... 10
How to search ................................ 11
Pictorial index ................................ 12
1-1. For safe use Before driving ........................ 24
For safe driving ..................... 25
Seat belts .............................. 27
SRS airbags .......................... 34
Front passenger occupant clas- sification system.................. 43
Exhaust gas precautions....... 48
1-2. Child safety Riding with children ............... 49
Child restraint systems .......... 50
1-3. Emergency assistance Safety Connect ..................... 65
1-4. Hybrid system Hybrid system features ......... 69
Hybrid system precautions .... 73
1-5. Theft deterrent system Immobilizer system ............... 77
Alarm ..................................... 78
2-1. Instrument cluster Warning lights and indicators............................................ 82
Gauges and meters (7-inch dis- play) .................................... 87
Gauges and meters (12.3-inch display)................................ 91
Multi-information display (7-inch display)................................ 96
Multi-information display (12.3-inch display)............ 106
Head-up display ................. 114Energy monitor/consumption
screen .............................. 119
3-1. Key information Keys ................................... 124
3-2. Opening, closing and locking the doors
Side doors .......................... 127
Back door ........................... 131
Smart key system .............. 142
3-3. Adjusting the seats Front seats ......................... 147
Rear seats.......................... 148
Driving position memory .... 153
Head restraints................... 156
3-4. Adjusting the steering wheel and mirrors
Steering wheel ................... 159
Inside rear view mirror ....... 160
Digital Rearview Mirror....... 161
Outside rear view mirrors ... 171
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 173
Moon roof ........................... 176
Panoramic moon roof......... 179
4-1. Before driving Driving the vehicle.............. 184
Cargo and luggag e............ 19

1
Vehicle load limits .............. 194
Trailer towing...................... 195
Dinghy towing .................... 206
4-2. Driving procedures Power (ignition) switch ....... 207
EV drive mode ................... 211
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

15Pictorial index
■Instrument panel
Power switch ................................................... ................... P.207
Starting the hybrid system/changing the modes .................. P. 2 0 7
Emergency stop of the hybrid system ............................ ...... P.438
When the hybrid system will not start .......................... ........ P.474
Warning messages ............................................... ............... P.456
Shift lever.................................................... ........................ P.213
Changing the shift position.................................... ............... P.214
Precautions for towing .. ....................................... ................ P.441
When the shift lever does not move............................. ........ P.214
Meters ............................................................................. P.87, 91
Reading the meters/adjusting the instrument panel light ............................................................... .............. P.87, 89, 91, 96
Warning lights/indicator lights ................................ ................ P.82
When a warning light turns on .................................. ........... P.445
Multi-information display . ........................................... P.96, 106
Display ........................................................ ................... P.96, 106
Energy monitor................................................. .................... P.119

681-3. Emergency assistance
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a
low-power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
■Free/Open Source Software
Information
This product contains Free/Open
Source Software (FOSS).
The license information and/or the
source code of such FOSS can be
found at the f ollowing URL.
https://opensource.lge.com/osSch/
list?types=ALL&search=TL21BNU
Safety information for
Safety Connect

2034-1. Before driving
4
Driving
cut-off function stops the power
flowing to the trailer lights to prevent
damage to the vehicle’s electrical
system.
This function is activated when the
rated current of any of the following
trailer light circuit components is
exceeded:
●Tail lights: maximum 4.5 A
●Stop/turn signal light (right): maxi-
mum 7.8 A
●Stop/turn signal light (left): maxi-
mum 4.5 A
■When the auto current cut func-
tion is activated
If a trailer light d oes not come on
due to the activation of the auto cur-
rent cut function , the light system
will need to be reset.
Follow the reset procedure shown
below.
●If a tail light doe s not come on,
turn off the headlight switch.
●If the right-side stop/turn signal
light does not com e on, put the
turn signal in the off position or
remove foot from t he brake pedal.
●If the left-side stop/turn signal light
does not come on, put the turn
signal in the off position or remove
foot from the brake pedal.
If the emergency flashers do not
operate, press the emergency
flasher switch to turn them off.
After the light syst em is reset, oper-
ate the light switches again to see if
the lights operate normally.
If the lights do not operate normally,
have the vehicle inspected by your
Toyota dealer.
Your vehicle will handle differ-
ently when towing a trailer. Help
to avoid an accident, death or
serious injury, keep the following
in mind when towing:
 Speed limits for towing a
trailer vary by state or prov-
ince. Do not exceed the
posted towing speed limit.
 Toyota recommends that the
vehicle-trailer speed limit is 65
mph (104 km/h) on a flat,
straight, dry road. Do not
exceed this limit, the posted
towing speed limit or the
speed limit for your trailer as
set forth in your trailer owner’s
manual, whichever is lowest.
Instability of the towing vehi-
cle-trailer combination (trailer
sway) increases as speed
increases. Exceeding speed
limits may cause loss of con-
trol.
 Before starting out, check the
trailer lights, tires and the
vehicle-trailer connections.
Recheck after driving a short
distance.
NOTICE
■Do not directly splice trailer
lights
Do not directly splice trailer lights.
Directly splicing trailer lights may
damage your vehicle’s electrical
system and cause a malfunction.
Trailer towing tips

2544-5. Using the driving support systems
WARNING
■Before using LTA system
●Do not rely solely upon the LTA
system. The LTA system does
not automatically drive the vehi-
cle or reduce the amount of
attention that must be paid to
the area in front of the vehicle.
The driver must always assume
full responsibility for driving
safely by paying careful atten-
tion to the surrounding condi-
tions and operating the steering
wheel to correct the path of the
vehicle. Also, the driver must
take adequate breaks when
fatigued, such as from driving
for a long period of time.
●Failure to perform appropriate
driving operations and pay care-
ful attention may lead to an
accident, resulting in death or
serious injury.
■Situations unsuitable for LTA
system
In the following situations, use the
LTA switch to turn the system off.
Failure to do so may lead to an
accident, resulting in death or
serious injury.
●Vehicle is driven on a road sur-
face which is slippery due to
rainy weather, fallen snow,
freezing, etc.
●Vehicle is driven on a snow-cov-
ered road.
●White (yellow) lines are difficult
to see due to rain, snow, fog,
dust, etc.
●Vehicle is driven in a temporary
lane or restricted lane due to
construction work.
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn, or when the
tire inflation p ressure is low.
●When your vehicle is towing a
trailer or during emergency tow-
ing.
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or grille. Also, do
not install a gr ille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following situations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.

2654-5. Using the driving support systems
4
Driving
WARNING
●Assisting the driver to measure
following distance
The dynamic radar cruise control
with full-speed range is only
intended to help the driver in
determining the following distance
between the driver’s own vehicle
and a designated vehicle traveling
ahead. It is not a mechanism that
allows careless or inattentive driv-
ing, and it is not a system that can
assist the driver in low-visibility
conditions.
It is still necessary for driver to
pay close attention to the vehi-
cle’s surroundings.
●Assisting the driver to judge
proper following distance
The dynamic radar cruise control
with full-speed range determines
whether the follo wing distance
between the driver’s own vehicle
and a designated vehicle traveling
ahead is within a set range. It is
not capable of making any other
type of judgement. Therefore, it is
absolutely necessary for the
driver to remain vigilant and to
determine whether or not there is
a possibility of danger in any
given situation.
●Assisting the driver to operate
the vehicle
The dynamic radar cruise control
with full-speed range does not
include function s which will pre-
vent or avoid collisions with vehi-
cles ahead of your vehicle.
Therefore, if there is ever any
possibility of da nger, the driver
must take immediate and direct
control of the vehicle and act
appropriately in order to ensure
the safety of all involved.
■Situations unsuitable for
dynamic radar cruise control
with full-speed range
Do not use dynamic radar cruise
control with full-speed range in
any of the following situations.
Doing so may result in inappropri-
ate speed control and could
cause an accident resulting in
death or serious injury.
●Roads where there are pedes-
trians, cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as
those covered with rain, ice or
snow
●On steep downhills, or where
there are sudden changes
between sharp up and down
gradients
Vehicle speed may exceed the
set speed when d riving down a
steep hill.
●At entrances to freeways and
highways
●When weather conditions are
bad enough that they may pre-
vent the sensors from detecting
correctly (fog, snow, sand-
storm, heavy rain, etc.)
●When there is rain, snow, etc.
on the front surface of the radar
or front camera
●In traffic conditions that require
frequent repeated acceleration
and deceleration
●When your vehicle is towing a
trailer or during emergency tow-
ing
●When an approach warning
buzzer is heard often

2984-5. Using the driving support systems
detect approaching vehicles in
the detection area behind the
vehicle when backing up.
(P.307)
WARNING
■Cautions regarding the use of
the system
Do not overly rely on the system,
as doing so may lead to an acci-
dent.
Always drive while checking the
safety of the surroundings of the
vehicle.
Depending on the vehicle and
road conditions, weather, etc., the
system may not operate.
The detection capa bilities of sen-
sors and radars are limited.
Always drive while checking the
safety of the surroundings of the
vehicle.
●The driver is solely responsible
for safe driving. Always drive
carefully, taking care to observe
your surroundings. The Parking
Support Brake system is
designed to provide support to
lessen the severity of collisions.
However, it may not operate in
some situations.
●The Parking Support Brake sys-
tem is not designed to stop the
vehicle completely. Additionally,
even if the system has stopped
the vehicle, it is necessary to
depress the brake pedal imme-
diately as brake control will be
canceled after approximately 2
seconds.
●It is extremely dangerous to
check the system operations by
intentionally driving the vehicle
into the direction of a wall, etc.
Never attempt such actions.
■When to disable the Parking
Support Brake
In the following situations, disable
the Parking Suppor t Brake as the
system may opera te even though
there is no possibility of a colli-
sion.
●When inspecting the vehicle
using a chassis roller, chassis
dynamo or free roller
●When loading the vehicle onto a
boat, truck or other transport
vessel
●If the suspension has been
modified or tires of a size other
than specified are installed
●If the front of the vehicle is
raised or lowered due to the
carried load
●When equipment that may
obstruct a sensor is installed,
such as a towing eyelet, bumper
protector (an additional trim
strip, etc.), bicycle carrier, or
snow plow
●When using automatic car
washing devices
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning
●When the vehicle is driven in a
sporty manner or off-road
●When the tires are not properly
inflated
●When the tires are very worn
●When a tire chains, compact
spare tire or an emergency tire
puncture repair kit is used
●When your vehicle is towing a
trailer or during emergency tow-
ing

4417-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
From the front (2WD models)
Release the parking brake.
Turn automatic mode off. ( P.218)
From the front (AWD models)
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Towing with a wheel-lift
type truck
WARNING
Observe the following precau-
tions.
Failure to do so may result in
death or serious injury.