3677-2. Steps to take in an emergency
7
When trouble arises
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front (2WD models)
WARNING
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch off.
There is a possibility that the
steering wheel is locked and
cannot be operated.
■Installing towi ng eyelets to
the vehicle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing
eyelets may come loose during
towing.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Vehicles without a smart key
system: Do not tow the vehicle
from the rear when the power
switch is off. The steering lock
mechanism is not strong
enough to hold the front wheels
straight.
●Vehicles with a smart key sys-
tem: Do not tow the vehicle from
the rear when th e power switch
is off.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
3697-2. Steps to take in an emergency
7
When trouble arises
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
1Take out the wheel nut
wrench(if equipped) and tow-
ing eyelet. ( P.387, 399)
2 Remove the eyelet cover
using a flathead screwdriver.
To protect the bod ywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Type A
Type B
3 Insert the towing eyelet into
the hole and tighten partially
by hand.
Emergency towing proce-
dure
3707-2. Steps to take in an emergency
4Tighten down the towing eye-
let securely using a wheel nut
wrench (if equipped) or hard
metal bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start,
turn the power switch to ON.
7Shift the shift lever to N and
release the parking brake.
Turn automatic mode off.
( P.184)
When the shift lever cannot
be shifted: P. 1 8 1
■While towing
If the hybrid system is off, the power
assist for the brakes and steering
will not function, making steering
and braking more difficult.
■Wheel nut wrench
Vehicle without wheel nut wrench:
Wheel nut wrench can be pur-
chased at your Toyota dealer.
Vehicle with wheel nut wrench:
Wheel nut wrench is installed in
trunk. ( P.399)
Fluid leaks under the vehicle.
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
Engine coolant temperature
gauge needle continually
points higher than normal.
Changes in exhaust sound
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Pinging or other noises
related to the hybrid system
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
3757-2. Steps to take in an emergency
7
When trouble arises
■Electric power steering system warning light (warning
buzzer)
■Low fuel level warning light
■Driver’s and front passenger’s seat belt reminder light (warn-
ing buzzer)*
*: Driver’s seat belt warning buzzer:
The driver’s seat belt warning buzzer sounds to alert the driver that his or
her seat belt is not fastened. O nce the power switch is turned to ON, the
buzzer sounds. If the seat belt is still un fastened, the buzzer sounds inter-
mittently for a certain period of time after the vehicle reache s a certain
speed.
Front passenger’s seat belt warning buzzer:
The front passenger’s seat belt w arning buzzer sounds to alert the front
passenger that his or her seat belt is not fastened. If the seat belt is unfas-
tened, the buzzer sounds intermittently for a certain period of time after the
vehicle reaches a certain speed.
Warning lightDetails/Actions
(Red/yellow)
Indicates a malfunction in th e EPS (Electric Power Steer-
ing) system
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightDetails/Actions
2WD models:
Indicates that remaining fuel is approximately 1.7 gal. (6.4 L
, 1.4 Imp. gal.) or less
AWD models:
Indicates that remaining fuel is approximately 1.6 gal. (6.0 L
, 1.3 Imp. gal.) or less
Refuel the vehicle.
Warning lightDetails/Actions
Warns the driver and/or front passenger to fasten their seat
belts
Fasten the seat belt.
If the front passenger’s se at is occupied, the front
passenger’s seat belt also needs to be fastened to
make the warning light (w arning buzzer) turn off.
3797-2. Steps to take in an emergency
7
When trouble arises
■Parking brake indicator
■Brake hold operated indicator
■Warning buzzer
In some cases, the buzzer may not
be heard due to being in a noisy
location or audio sound.
■Front passenger detection sen-
sor, seat belt reminder and
warning buzzer
●If luggage is placed on the front
passenger seat, the front passen-
ger detection sensor may cause
the warning light to flash and the
warning buzzer to sound even if a
passenger is not sitting in the
seat.
●If a cushion is placed on the seat,
the sensor may n ot detect a pas-
senger, and the warning light may
not operate properly.
■Operation of rear passengers’
seat belt re minder lights
●The rear passengers’ seat belt
reminder lights will illuminate for
approximately 60 seconds after
either rear door has been opened
and closed.
●If any rear seat belt is fastened
and then unfastened, the corre-
sponding light for that seat will illu-
minate continuously . If either rear
door is opened and closed while a
rear passengers’ seat belt light is
illuminated, it will tu rn off approxi-
mately 60 seconds after the door
is closed.
■SRS warning light
This warning light system monitors
the airbag sensor assembly, front
impact sensors, side impact sensors
(front door), side impact sensors
(front), driver’s seat position sensor,
driver’s seat belt buckle switch, front
passenger seat belt buckle switch,
“AIR BAG ON” indicator light, “AIR
BAG OFF” indicator light, seat belt
pretensioners, airbags, intercon-
necting wiring and power sources.
( P. 3 2 )
■Electric power steering system
warning light (warning buzzer)
When the 12-volt battery charge
becomes insufficient or the voltage
temporarily drops, the electric power
Warning lightDetails/Actions
(Flashes) (U.S.A.)
or
(Flashes)
(Canada)
It is possible that the parking brake is not fully engaged or
released
Operate the parking brake switch once again.
This light comes on the parking brake is not released. If the
light turns off after the parking brakes is fully released, the
system is operating normally.
Warning lightDetails/Actions
(Flashes)
Indicates a malfunction in the brake hold system
Have the vehicle inspected by your Toyota dealer
immediately.
3807-2. Steps to take in an emergency
steering system warning light may
come on and the warning buzzer
may sound.
■When the tire pressure warning
light comes on
Inspect the tires to check if a tire is
punctured.
If a tire is punctured: P.387, 398
If none of the tires are punctured:
Turn the power switch off then turn it
to ON. Check if the tire pressure
warning light comes on or blinks.
If the tire pressure warning light
blinks for approximately 1 minute
then stays on
There may be a malfunction in the
tire pressure warning system. Have
the vehicle inspected by your Toyota
dealer immediately.
If the tire pressure warning light
comes on
1 After the temperature of the tires
has lowered sufficiently, check
the inflation pressure of each tire
and adjust them to the specified
level.
2 If the warning light does not turn
off even after several minutes
have elapsed, check that the
inflation pressure of each tire is
at the specified level and perform
initialization. ( P.333)
■The tire pressure warning light
may come on due to natural
causes
The tire pressure warning light may
come on due to natural causes such
as natural air leaks and tire inflation
pressure changes caused by tem-
perature. In this case, adjusting the
tire inflation pressure will turn off the
warning light (after a few minutes).
■When a tire is replaced with a
spare tire
Vehicles with a compact spare tire:
The compact spare tire is not
equipped with a tire pressure warn-
ing valve and transmitter. If a tire
goes flat, the tire pressure warning light will not turn off even though the
flat tire has been replaced with the
spare tire. Replace the spare tire
with the repaired tire and adjust the
tire inflation pressure. The tire pres-
sure warning light will go off after a
few minutes.
■Conditions that the tire pres-
sure warning system may not
function properly
P.329
WARNING
■If both the ABS and the brake
system warning lights remain
on
Stop your vehicle in a safe place
immediately and contact your Toy-
ota dealer.
The vehicle will become
extremely unstable during brak-
ing, and the ABS system may fail,
which could cause an accident
resulting in death o r serious injury.
■When the electric power
steering system warning light
comes on
When the light comes on yellow,
the assist to the power steering is
restricted. When the light comes
on red, the assis t to the power
steering is lost and handling oper-
ations of the steering wheel
become extremely heavy.
When steering wheel operations
are heavier than usual, grip the
steering wheel firmly and operate
it using more fo rce than usual.
■If the tire pressure warning
light comes on
Be sure to observe the following
precautions.
Failure to do so could cause a
loss of vehicle control and result
in death or serious injury.
3817-2. Steps to take in an emergency
7
When trouble arises
WARNING
●Stop your vehicle in a safe place
as soon as possible. Adjust the
tire inflation pressure immedi-
ately.
●Vehicles with a compact spare
tire: If the tire pressure warning
light comes on ev en after tire
inflation pressure adjustment, it
is probable that you have a flat
tire. Check the tires. If a tire is
flat, change it with the spare tire
and have the flat tire repaired by
the nearest Toy ota dealer.
●Vehicles with emergency tire
puncture repair kit: If the tire
pressure warning light comes
on even after tire inflation pres-
sure adjustment, it is probable
that you have a flat tire. Check
the tires. If a tire is flat, repair
the flat tire by using emergency
tire puncture repair kit.
●Avoid abrupt maneuvering and
braking.
If the vehicle tires deteriorate,
you could lose control of the
steering wheel or the brakes.
■If a blowout or sudden air
leakage should occur
The tire pressure warning system
may not activate immediately.
■Maintenance of the tires
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recom-
mended by the vehicle manufac-
turer on the vehicle placard or tire
inflation pressure label (tire and
load information label). (If your
vehicle has tires of a different size
than the size indicated on the
vehicle placard or tire inflation
pressure label [tire and load infor-
mation label], you should deter-
mine the proper tire inflation
pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS-tire pressure warning sys-
tem) that illuminates a low tire
pressure telltale (tire pressure
warning light) w hen one or more
of your tires is significantly
under-inflated. Accordingly, when
the low tire pressure telltale (tire
pressure warning light) illumi-
nates, you should stop and check
your tires as soon as possible,
and inflate them to the proper
pressure. Driving on a signifi-
cantly under-inflated tire causes
the tire to overhea t and can lead
to tire failure. Under-inflation also
reduces fuel efficiency and tire
tread life, and may affect the vehi-
cle’s handling and stopping ability.
Please note that the TPMS (tire
pressure warning system) is not a
substitute for proper tire mainte-
nance, and it is the driver’s
responsibility to m aintain correct
tire pressure, even if under-infla-
tion has not reached the level to
trigger illumination of the TPMS
low tire pressure te lltale (tire pres-
sure warning light).
Your vehicle has also been
equipped with a TPMS (tire pres-
sure warning system) malfunc-
tion indicator to indicate when the
system is not operating properly.
The TPMS (tire pressure warning
system) malfunction indicator is
combined with the low tire pres-
sure telltale (tire pressure warning
light). When the system detects a
malfunction, the te lltale will flash
for approximately one minute and
then remain continuously illumi-
nated. This sequence will con-
tinue upon subsequent vehicle
start-ups as long as the malfunc-
tion exists. When the malfunction
indicator is illuminated, the sys-
tem may not be ab le to detect or
signal low tire pressure as
intended.
3837-2. Steps to take in an emergency
7
When trouble arises
the level of the engine oil, and add if
necessary.
This message may appear if the
vehicle is stopped on a slope. Move
the vehicle to a level surface and
check to see if the message disap-
pears.
■If “Hybrid System Stopped
Steering Power Low” is dis-
played
This message is displayed if the
hybrid system is stopped while driv-
ing.
When steering wheel operations are
heavier than usual, grip the steering
wheel firmly and operate it using
more force th an usual.
■If “Hybrid System Overheated
Output Power Reduced” is dis-
played
This message may be displayed
when driving under severe operat-
ing conditions. (For example, when
driving up a long steep hill.)
Handling method: P. 4 1 4
■If “Traction Battery Needs to be
Protected Refrain from the Use
of N Position” is displayed
This message may be displayed
when the shift lever is in N.
As the hybrid batte ry (traction bat-
tery) cannot be charged when the
shift lever is in N, shift the shift lever
to P when the vehicle is stopped.
■If “Traction Battery Needs to be
Protected Shift into P to
Restart” is displayed
This message is displayed when the
hybrid battery (traction battery)
charge has become extremely low
because the shift lever has been left
in N for a certain amount of time.
When operating the vehicle, shift to
P and restart the hybrid system.
■If “Shift is in N Release Acceler-
ator Before Shif ting” is dis-
played
The accelerator pedal has been depressed when the shift lever is in
N.
Release the accelerator pedal and
shift the shift
lever to D or R.
■If “Press Brake when Vehicle is
Stopped Hybrid System may
Overheat” is displayed
The message may be displayed
when the accelerator pedal is
depressed to hold the vehicle while
the vehicle is stopped on an incline,
etc. The hybrid system may over-
heat. Release the accelerator pedal
and depress the brake pedal.
■If “Auto Power OFF to Conserve
Battery” is displayed
Power was cut off due to the auto-
matic power off function. Next time
when starting the hybrid system,
operate the hybrid system for
approximately 5 minutes to
recharge the 12-volt battery.
■If “Headlight System Malfunc-
tion Visit Your Dealer” is dis-
played
The following systems may be mal-
functioning. Hav e the vehicle
inspected by your Toyota dealer
immediately.
●The LED headlight system
●AHB (Automatic High Beam)
■If “System Malfunction Visi-
tYour Dealer” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision system)
●LDA (Lane Departure Alert)
●LTA (Lane Tracing Assist)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
●RSA (Road Sign Assist) (if
equipped)
●BSM (Blind Spot Monitor) (if
equipped)