3987-2. Steps to take in an emergency
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner's manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
WARNING
■When towing the vehicle
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending on the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Emergency towing (vehi-
cles with a towing eyelet)
4007-2. Steps to take in an emergency
Ty p eB
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start,
turn the power switch to ON.
7Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.187)
When the shift lever cannot be
shifted: P. 1 8 2
■While towing
If the hybrid system is off, the power
assist for the brakes and steering
will not function, making steering
and braking more difficult.
■Wheel nut wrench
Wheel nut wrench can be pur-
chased at your Toyota dealer.
WARNING
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelet, cables or
chains. The towing eyelet,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch off.
There is a possibility that the
steering wheel is locked and
cannot be operated.
■Installing towing eyelets to
the vehicle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing
eyelets may come loose during
towing.
NOTICE
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
4027-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light
■High coolant temperature warning light* (warning buzzer)
*: This light illuminat es on the multi-information display.
If a war ning light tur ns on or a war ning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunction
in the system. However, if this continues to occur, have the
vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
or
(Red)
(Canada)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. Continuing to drive the vehi-
cle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically contr olled brake system; or
The parking brake system
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightDetails/Actions
Indicates that the engine c oolant temperature is exces-
sively high
Immediately stop the vehicle in a safe place.
Handling method ( P.438)
4087-2. Steps to take in an emergency
■Driving assist information indicator
*: If equipped
■Slip indicator
■Parking brake indicator
Warning lightDetails/Actions
Indicates either of the follo wing systems may be malfunc-
tioning.
PCS (Pre-Collision System)
LDA (Lane Departure Alert)
Follow the instructions di splayed on the multi-infor-
mation display. ( P.412)
Indicates one of the following systems is malfunctioning or
disabled.
PKSB (Parking Support Brake)
*
BSM (Blind Spot Monitor)*
RCTA(Rear cross traffic alert)*
Safe Exit Assist*
Follow the instructions di splayed on the multi-infor-
mation display. ( P.412)
Warning lightDetails/Actions
Indicates a malfunction in:
The VSC system;
The TRAC system; or
The hill-start assist control system
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightDetails/Actions
(Flashes)
(U.S.A.)
or
(Flashes)
(Canada)
It is possible that the parking brake is not fully engaged or
released
Operate the parking brake switch once again.
This light comes on when the parking brake is not released.
If the light turns of f after the parking brake is fully release d,
the system is operating normally.
4137-2. Steps to take in an emergency
7
When trouble arises
depressed when the shift lever is in
N.
Release the accelerator pedal and
shift the shift lever to D or R.
■If “Press brake when vehicle is
stopped Hybrid system may
overheat” is displayed
The message may be displayed
when the accelerator pedal is
depressed to hold the vehicle while
the vehicle is stopped on an incline,
etc. The hybrid system may over-
heat. Release the accelerator pedal
and depress the brake pedal.
■If “Auto power off to conserve
battery” is displayed
Power was cut off due to the auto-
matic power off function. Next time
when starting the hybrid system,
operate the hybrid system for
approximately 5 minutes to
recharge the 12-volt battery.
■If “Headlight System Malfunc-
tion Visit Your Dealer” is dis-
played
The following systems may be mal-
functioning. Have the vehicle
inspected by your Toyota dealer
immediately.
●The LED headlight system
●AFS (Adaptive Fr ont-lighting Sys-
tem) (if equipped)
●The automatic headlight leveling
system (if equipped)
●Automatic High Beam
■If “AWD System Malfunction
2WD Mode Engaged Visit Your
Dealer” or “AWD System Over-
heated Switching to 2WD
Mode” is displayed
This message may be displayed
when driving under extremely high
load conditions.
Drive the vehicle at low speeds and
stop the vehicle in a safe place with
the hybrid system operating until the
message is cleared.
If the message is not cleared, have the vehicle inspected by your Toyota
dealer.
■If “System Malfunction Visit
Your Dealer” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision System)
●LTA (Lane Tracing Assist)
●LDA (Lane Departure Alert)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
● RSA (Road Sign Assist) (if
equipped)
● BSM (Blind Spot Monitor) (if
equipped)
● RCTA (Rear Cross Traffic
Alert) (if equipped)
● Safe Exit Assist (if equipped)
●Intuitive parking assist (if
equipped)
●PKSB (Parking Support Brake)
(if equipped)
Have the vehicle inspected by your
Toyota dealer immediately.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dealer immediately.
■If “System Stopped See
Owner's Manual” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision System)
●LDA (Lane Departure Alert)
●LTA (Lane Tracing Assist)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
● RSA (Road Sign Assist) (if
4147-2. Steps to take in an emergency
equipped)
● BSM (Blind Spot Monitor) (if
equipped)
● RCTA (Rear Cross Traffic
Alert) (if equipped)
● Safe Exit Assist (if equipped)
●Intuitive parking assist (if
equipped)
● PKSB (Parking Support
Brake) (if equipped)
Follow the followi ng correction
methods.
• Check the voltage of the 12-volt battery
• Check the sensors that the Toyota Safety System 3.0 uses for foreign
matter covering them. Remove
them if any. ( P.207)
• Remove any dirt or foreign matter from the rear side radar sensors
• Close the back door
Indicates the sensors may not be
operating properly. ( P.207)
When problems are solved and the
sensors are operatio nal, this indica-
tion may disappear by itself.
■If “System Stopped Front Cam-
era Low Visibility See Owner’s
Manual” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision system)
●LTA (Lane Tracing Assist)
●LDA (Lane Departure Alert)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
●RSA (Road Sign Assist) (if
equipped)
Follow the followi ng correction
methods.
• Using the windshield wipers, remove the dirt o r foreign matter
from the windshield. • Using the air conditioning system,
defog the windshield.
• Close the hood, remove any stick- ers,etc. to clear the obstruction
infront of the front camera.
■If “System Stopped Front Cam-
era Out of Temperature Range
Wait until Normal Temperature”
is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision system)
●LTA (Lane Tracing Assist)
●LDA (Lane Departure Alert)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
●RSA (Road Sign Assist) (if
equipped)
Follow the following correction
methods.
• If the front camer a is hot, such as
after the vehicle is parked in the
sun, use the air conditioning sys-
tem to decrease the temperature
around the front camera
• If a sunshade was used when the vehicle was parked, depending on
its type, the sunlight reflected from
the surface of the sunshade may
cause the temperature of the front
camera to become excessively
high
• If the front camera is cold, such after the vehicle is parked in an
extremely cold environment, use
the air conditioning system to
increase the temperature around
the front camera
■If “System Stopped Front Radar
Sensor Blocked Clean Radar
Sensor” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision system)
●LTA (Lane Tracing Assist)
●LDA (Lane Departure Alert)
4177-2. Steps to take in an emergency
7
When trouble arises
Stop the vehicle in a safe
place on a hard, flat surface.
Set the parking brake.
Shift the shift lever to P.
Stop the hybrid system.
Turn on the emergency flash-
ers.
Check the degree of the tire
damage.
A tire should only be repaired
with the emergency tire punc-
ture repair kit if the damage is
caused by a nail or screw pass-
ing through the tire tread.
• Do not remove the nail or screw from the tire. Removing
the object may widen the
opening and make emer-
gency repair with the repair kit
impossible.
• To avoid sealant leakage, move the vehicle until the
area of the puncture, if
known, is positioned at the
top of the tire.
If you have a flat tire
Your vehicle is not equipped
with a spare tire, but instead
is equipped with an emer-
gency tire puncture repair
kit.
A puncture caused by a nail
or screw passing through
the tire tread can be
repaired temporarily using
the emergency tire puncture
repair kit. (The kit contains a
bottle of sealant. The seal-
ant can be used only once
to temporarily repair one
tire without removing the
nail or screw from the tire.)
Depending on the damage,
this kit cannot be used to
repair the tire. ( P.417)
After temporarily repairing
the tire with the kit, have the
tire repaired or replaced by
your Toyota dealer. Repairs
conducted using the emer-
gency tire puncture repair
kit are only a temporary
measure. Have the tire
repaired and replaced as
soon as possible.
WARNING
■If you have a flat tire
Do not continue driving with a flat
tire.
Driving even a short distance with
a flat tire can damage the tire and
the wheel beyond repair, which
could result in an accident.
Before repairing the tire
4297-2. Steps to take in an emergency
7
When trouble arises
gency.
1Set the parking brake.
( P.186)
2 Check that the shift lever is in
P.
3 Turn the power switch to
ACC
*.
4 Press and hold the power
switch for about 15 seconds
while depressing the brake
pedal firmly.
Even if the hybrid system can be
started using the above steps, the
system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
*: ACC mode can be enabled/dis-
abled on the customize menu.
( P.463)
If you lose your keys
New genuine keys can be
made by your Toyota dealer
using another mechanical
key and the key number
stamped on your key num-
ber plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided with your vehicle.