2023 RAM PROMASTER phone

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If
you find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces
prohibit the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
mopar.com/om (USA), owners.mopar.ca (Canada) or your local Ram brand dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet or
purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far below the legal
minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual
may also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make
additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution
therefore.
ROADSIDE ASSISTANCE
24 HOURS, 7 DAYS A WEEK AT YOUR SERVICE. CALL 1-800-521-2779 OR VISIT CHRYSLER.RSAHELP.COM (USA)
CALL 1-800-363-4869 OR VISIT FCA.ROADSIDEAID.COM (CANADA) SERVICES: Flat Tire Service, Out Of Gas/Fuel Delivery, Battery Jump Assistance, Lockout Service and Towing Service
Please see the Customer Assistance chapter in this Owner’s Manual for further information.
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to
restrictions and conditions of use, that are determined solely by FCA US LLC.

4
Indications On The Display ........................... 102
Minimum Risk Maneuver.............................. 103 System Status................................................ 103
System Operation/Limitations ..................... 103
PARKSENSE FRONT/REAR PARK ASSIST —
IF EQUIPPED ........................................................ 104
ParkSense Sensors ....................................... 105
ParkSense Warning Display.......................... 105
ParkSense Display ........................................ 105
Enabling And Disabling ParkSense .............. 108
Service The ParkSense Park Assist
System ........................................................... 108ParkSense Park Assist Failure Indications .. 108
Cleaning The ParkSense System ................. 108ParkSense Park Assist System Usage
Precautions .................................................... 109
Side Distance Warning System ................... 110
PARKSENSE ACTIVE PARK ASSIST
SYSTEM — IF EQUIPPED ..................................... 112
Enabling And Disabling The ParkSense
Active Park Assist System ............................. 112
Parallel/Perpendicular Parking Space
Assistance Operation .................................... 113
Exiting The Parking Space ............................ 116
LANESENSE — IF EQUIPPED ............................. 116
LaneSense Operation ................................... 116Turning LaneSense On Or Off ....................... 117
LaneSense Warning Message ...................... 117Changing LaneSense Status ........................ 119
PARKVIEW REAR BACK UP CAMERA .............. 119 SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED ........................................................ 120
REFUELING THE VEHICLE ................................... 122
Loose Fuel Filler Cap Message .................... 123
VEHICLE LOADING .............................................. 123
Vehicle Certification Label ............................ 123
Gross Vehicle Weight Rating (GVWR) .......... 123
Gross Axle Weight Rating (GAWR) ............... 123
Tire Size ......................................................... 123
Rim Size ......................................................... 124
Inflation Pressure .......................................... 124
Curb Weight ................................................... 124
Overloading.................................................... 124
Loading ......................................................... 124
TRAILER TOWING ................................................ 124
Common Towing Definitions......................... 124
Trailer Hitch Classification ............................ 126
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ............................................ 126
Trailer And Tongue Weight ........................... 127Towing Requirements .................................. 127
Towing Tips ................................................... 130
RECREATIONAL TOWING (BEHIND
MOTORHOME) .................................................... 130
Towing This Vehicle Behind Another
Vehicle ........................................................... 130
Recreational Towing...................................... 131
DRIVING TIPS ....................................................... 131
Driving On Slippery Surfaces ....................... 131
Driving Through Water ................................. 131
MULTIMEDIA
UCONNECT SYSTEMS ......................................... 133
CYBERSECURITY ................................................. 133
UCONNECT SETTINGS ........................................ 134 Customer Programmable Features ............. 134
RADIO OPERATION AND MOBILE PHONES...... 151
Regulatory And Safety Information .............. 151
SAFETY
SAFETY FEATURES .............................................. 152Anti-Lock Brake System (ABS)...................... 152
Electronic Brake Control (EBC) System ...... 153
DROWSY DRIVER DETECTION (DDD) —
IF EQUIPPED ......................................................... 157
To Activate/Deactivate ................................. 157
System Operation.......................................... 157
AUXILIARY DRIVING SYSTEMS .......................... 158
Blind Spot Monitoring (BSM) —
If Equipped ................................................... 158
Forward Collision Warning (FCW) With
Mitigation — If Equipped ............................... 164
Tire Pressure Monitoring
System (TPMS) .............................................. 168
OCCUPANT RESTRAINT SYSTEMS ................... 170
Occupant Restraint Systems Features ....... 170
Important Safety Precautions ...................... 170
Seat Belt Systems ........................................ 171
Supplemental Restraint Systems (SRS) ...... 178Child Restraints ............................................. 185

23_VF_OM_EN_USC_t.book Page 4

13
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle is equipped with a key fob which
supports Passive Entry, Remote Keyless Entry
(RKE), Keyless Enter ‘n Go™ (if equipped), and
Remote Start (if equipped). The key fob allows you
to lock or unlock all doors, as well as activate the
Panic Alarm from distances up to approximately
66 ft (20 m). The key fob does not need to be
pointed at the vehicle to activate the system.
The key fob also contains an emergency key, which
can be used by pushing the emergency key release
button.
NOTE:
The key fob’s wireless signal may be blocked if
the key fob is located next to a mobile phone,
laptop, or other electronic device. This may
result in poor performance.
If your vehicle is equipped with a Wireless
Charging Pad, the key fob may not be detected
if it is placed within 6 inches (15 cm) of the pad
Úpage 48.
With the ignition in the ON position and the
vehicle moving at 2 mph (4 km/h), all RKE
commands are disabled.

Figure 1 - Keyless Ignition Key Fob Figure 2 - Keyless Ignition Key Fob

In case the ignition switch does not change with
the push of a button, the key fob may have a low or
fully depleted battery. A low key fob battery can be
verified by referring to the instrument cluster
display, which will display directions to follow
Ú page 280.
1 — Front Doors Unlock
2 — Cargo Unlock Button
3 — Emergency Key
4 — Lock
5 — Remote Start (If Equipped)
6 — Panic
1 — All Doors Unlock
2 — Emergency Key
3 — Lock
4 — Remote Start (If Equipped)
5 — Panic
2

23_VF_OM_EN_USC_t.book Page 13

GETTING TO KNOW YOUR VEHICLE17
ON/RUN
Driving position
All electrical devices are available (e.g. climate
controls, heated seats, etc.)
START
The engine will start (when foot is on the brake)
NOTE:
If the ignition switch does not change the mode by
pushing the button, the key fob may have a low or
depleted battery. In this situation, a backup method
can be used to operate the ignition switch. Put the nose
side (side opposite of the mechanical key) of the key
fob against the START/STOP ignition button and push
to operate the ignition switch.

Backup Starting Method

NOTE:

The key fob may not be detected by the vehicle
Keyless Enter ‘n Go™ system if it is located next to a
mobile phone, laptop or other electronic device;
these devices may block the key fob’s wireless
signal and prevent the Keyless Enter ‘n Go™ system
from starting the vehicle.

For more information on normal engine starting,
see Úpage 76.
When opening the driver's door and the ignition
is in the ON/RUN position (engine not running),
a chime will sound to remind you to place the
ignition in the OFF position. In addition to the
chime, the message “Vehicle ON” will display
in the cluster.
The ignition will automatically switch to the OFF
position if the following vehicle conditions last
for 30 minutes: ignition placed in ON/RUN posi -
tion, gear is in PARK and engine is off.
WARNING!
When exiting the vehicle, always remove the
key fob from the vehicle and lock your vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle.

Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured. Chil -
dren should be warned not to touch the parking
brake, brake pedal or the gear selector.
Do not leave the key fob in or near the vehicle, or
in a location accessible to children, and do not
leave the Keyless Enter ‘n Go™ Ignition in the
ON/RUN position. A child could operate power
windows, other controls, or move the vehicle.

Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
CAUTION!
An unlocked vehicle is an invitation for thieves.
Always remove key fob from the vehicle and lock
all doors when leaving the vehicle unattended.
2

23_VF_OM_EN_USC_t.book Page 17

22GETTING TO KNOW YOUR VEHICLE
AUTO UNLOCK DOORS
This feature unlocks all front doors when one front
door is opened.
NOTE:If the rear or side door is open, only the rear or side
door is unlocked. Automatic Unlock On Exit Feature
If Auto Unlock is enabled within Uconnect Settings
Ú
page 134, this feature will unlock all the doors
when any door is opened if the vehicle is stopped
and in PARK.
KEYLESS ENTER ‘N GO™ — PASSIVE
E
NTRY
The Passive Entry system is an enhancement
to the vehicle’s key fob and a feature of Keyless
Enter ‘n Go™ — Passive Entry. This feature allows
you to lock and unlock the vehicle’s door(s) without
having to push the key fob lock or unlock buttons.
NOTE:
Passive Entry may be programmed on or off
within Uconnect Settings Ú page 134.
The key fob may not be detected by the vehicle
Passive Entry system if it is located next to a
mobile phone, laptop, or other electronic device;
these devices may block the key fob’s wireless
signal and prevent the Passive Entry system
from locking/unlocking the vehicle.
Passive Entry Unlock initiates illuminated
approach (low beams, license plate lamp,
position lamps) for whichever duration is set
between 0, 30, 60 or 90 seconds. Passive Entry
Unlock also initiates two flashes of the turn
signals.
If the vehicle is unlocked by Passive Entry and
no door is opened within 60 seconds, the
vehicle will relock and (if equipped) will arm
the Vehicle Security system.
To Unlock From The Driver, Passenger or Rear
Door
With a valid Passive Entry key fob within 5 ft
(1.5 m) of the door handle, push the Passive Entry
button next to the handle to unlock the vehicle.
Unlock the front doors only if the Uconnect
setting is set to "Approach" and you press the
button located next to the front handle.
Unlock the load compartment doors only if the
Uconnect setting is set to "Approach" and you
press the button located next to the rear handle.
The Passive Entry feature will be disabled if the
Uconnect setting is set to "Off".
NOTE:
Either the load compartment and cabin
compartment or all doors will unlock when
you press Passive Entry button, depending on
the selected setting in the Uconnect system
Ú page 134.
Driving with the rear doors open can allow
poisonous exhaust gases into your vehicle.
You and your passengers could be injured by
these fumes. Keep the rear doors closed
when you are operating the vehicle.

If you are required to drive with the rear doors
open, make sure that all windows are closed and
the climate control blower control is set to a high
speed. DO NOT use the recirculation mode.

CAUTION!

An unlocked vehicle is an invitation. Always remove
the key fob from the vehicle and lock all of the doors
when leaving the vehicle unattended.

WARNING!

23_VF_OM_EN_USC_t.book Page 22

GETTING TO KNOW YOUR VEHICLE29
UCONNECT VOICE RECOGNITION —
IF EQUIPPED
INTRODUCING VOICE RECOGNITION
Start using Uconnect Voice Recognition with
these helpful quick tips. It provides the key Voice
Commands and tips you need to know to control
your vehicle’s Voice Recognition (VR) system.
NOTE:Voice Recognition is only available on the
Uconnect 5 NAV With 10.1-inch Display.
BASIC VOICE COMMANDS
The following can be given at any point while using
your Uconnect system.
Push the VR button and after the beep, say a
command. You can also say the system “Wake Up”
word, “Hey Uconnect” or “Hey Ram”, and then say
a command. The factory default Wake Up word is
set to “Hey Uconnect” and can be reprogrammed
through the Uconnect Settings. After the beep, say:
“Cancel ” to stop a current voice session.
“Help ” to hear a list of suggested Voice
Commands.
“ Repeat ” to listen to the system prompts again.
Notice the visual cues that inform you of your Voice
Recognition system’s status.
GET STARTED
The VR button is used to activate/deactivate
your Voice Recognition system. You can also use
the system’s “Wake Up” word to activate voice
recognition. The “Wake Up” word can be set
through the Uconnect Settings Ú page 134.
Helpful hints for using Voice Recognition:
Reduce background noise. Wind noise and
passenger conversations are examples of noise
that may impact recognition.
Speak clearly at a normal pace and volume
while facing straight ahead.

Each time you give a Voice Command, first push the
VR button, wait until after the beep, then say your
Voice Command. Also, you can say the vehicle
“Wake Up” word to issue a Voice Command.
The available “Wake Up” words are “Hey Uconnect”
and “Hey Ram”.

You can interrupt the help message or system
prompts by pushing the VR button and saying a
Voice Command from the current category.
Uconnect Voice Command Buttons

1 — Push To Answer a Phone Call
2 — For Vehicles Equipped With Navigation: Push
The Voice Recognition Button To Begin Radio,
Media, Navigation, Climate, Start Or Answer A
Phone Call, And Send Or Receive A Text
2 — For Vehicles Not Equipped With Navigation:
Push The Phone Button To Answer An Incoming
Phone Call
3 — Push To End A Phone Call
2

23_VF_OM_EN_USC_t.book Page 29

GETTING TO KNOW YOUR VEHICLE45
USB CONTROL — IF EQUIPPED

The USB ports are located on the instrument panel to
the right of the radio. This feature allows an external
USB device to be plugged into the USB port.

Plugging in a smartphone device to a USB port
may activate Android Auto™ or Apple CarPlay®
features, if equipped. For further information, refer
to “Android Auto™” or “Apple CarPlay®” in the
Owner’s Manual Supplement.
NOTE:Two devices can be plugged in at the same time,
and both ports will provide charging capabilities.
Only one port can transfer data to the system at
a time.
For example, if a device is plugged into the Type A
USB port and another device is plugged into the
Type C USB port, a message will appear and allow
you to select which device to use.
Different scenarios are listed as follows when a
non-phone device is plugged into the smaller and
larger USB ports, and when a phone device is
plugged into the smaller and larger USB ports:
“A new device is now connected. Previous
connection was lost.”
“(Phone Name) now connected. Previous
connection was lost.”
“Another device is in use through the same USB
port. Please disconnect the first device to use
the second device.”

Plugging in a phone or another USB device may cause
the connection to a previous device to be lost.

AUX Jack And USB Ports

By using a USB cable to connect an external device:

The device can be played on the vehicle’s sound
system, providing the artist, track title, and
album information on the radio display.
NOTE:Depending on track configuration, track infor -
mation may not be present on the radio display.
The device can be controlled using the radio
buttons to play, and browse the contents of the
device.
The audio device battery charges when plugged
into the USB port.
NOTE:Charge unsupported devices with the Charge Only
USB ports. If an unsupported device is plugged into
a Media USB port, a message will display on the
touchscreen that the device is not supported by
the system.
USB Charging Port
The USB connector port can be used for charging
purposes only. Use the connection cable to
connect an external USB device to the vehicle's
USB charging port.
NOTE:If the device battery to be charged is completely
depleted, it may take awhile to charge.
1 — Media USB C and A Ports
WARNING!
Do not plug in or remove the external device
while driving. Failure to follow this warning could
result in a collision.
2

23_VF_OM_EN_USC_t.book Page 45

46GETTING TO KNOW YOUR VEHICLE
(Continued)
POWER OUTLETS
Passenger Compartment Power Outlet
The power outlet is located on the instrument
panel to the right of the radio. It only operates with
the ignition in the ON/RUN position.
Passenger Compartment Power Outlet

Load Compartment Power Outlet — If Equipped
The load compartment power outlet is located in
the rear cargo compartment. The outlet can be is
used for powering 12 Volt adapter accessories and
recharging communications devices.
Load Compartment Power Outlet

NOTE:Do not connect devices with power higher than
180 W to the socket. Do not damage the socket by
using unsuitable adapters.

Power Outlet Fuses — Under Hood

1 — F14 Fuse 20 Amp Yellow Front Power Outlet
2 — F09 Fuse 15 Amp Blue Rear Power Outlet
WARNING!
To avoid serious injury or death:

Only devices designed for use in this type of outlet
should be inserted into any 12 Volt outlet.

Do not touch with wet hands.
Close the lid when not in use and while driving
the vehicle.
If this outlet is mishandled, it may cause an
electric shock and failure.
CAUTION!

Many accessories that can be plugged in draw
power from the vehicle's battery, even when not in
use (i.e., cellular phones, etc.). Eventually, if
plugged in long enough, the vehicle's battery
will discharge sufficiently to degrade battery life
and/or prevent the engine from starting.
Accessories that draw higher power (i.e., coolers,
vacuum cleaners, lights, etc.) will degrade the
battery even more quickly. Only use these intermit -
tently and with greater caution.

23_VF_OM_EN_USC_t.book Page 46