KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
KEYS AND REMOTE CONTROLS – INFORMATION MESSAGES
ActionMessage
Replace remote control battery.Key Battery Low Replace Soon
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8.Confirm you are aware you arede-authorizing all authorized users andLincoln Way Connect settings.
9.Press Continue.
USING THE VALET MODE
Classic Valet Mode
Enabling Valet Mode
Make sure the remote control is in yourvehicle.
1.Press Settings on the touchscreen.
2.Press Valet Mode.
3.Enter a four digit code to lock thetouchscreen.
4.Re-enter the same four digit code tocomplete enabling valet mode.
Disabling Valet Mode
1.Press Exit Valet Mode.
2.Enter your four digit code to disable valetmode and unlock your touchscreen.
Enhanced Valet Mode
Enabling Valet Mode
Have your backup start passcode completelyset up before using valet mode. SeeProgramming Your Phone (page 78).
Note:If your vehicle detects a remotecontrol, the system defaults to classic valetmode.
1.Press Settings on the touchscreen.
2.Press Valet Mode.
Note:If the system detects a valid phone asa key, a valet passcode displays in both thetouchscreen and mobile app.
Note:If the system does not detect a validphone as a key, it prompts you to enter yourbackup start passcode on the touchscreen.Once validated, a valet passcode displayson the touchscreen.
3.Provide the valet the first five digits of thevalet passcode to enter on the keylessentry keypad to unlock your vehicle.
4.Provide the valet the eight-digit valetpasscode to enter on the touchscreen tostart and drive your vehicle.
Disabling Valet Mode
1.Press Exit Valet Mode.
Note:If the system detects an authorizedphone as a key, valet mode disables.
Note:If the system does not detect a validphone as a key, it prompts you to enter yourbackup start passcode. Once validated, valetmode disables.
USING THE BACKUP START
PASSCODE
Make sure you have phone as a key activeon at least one phone to use the previouslycreated backup start passcode. SeeProgramming Your Phone (page 78).
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1.Press the brake pedal and the pushbutton ignition switch. If the system doesnot detect a valid phone as a key orremote control, a message appears onthe touchscreen and the system promptsyou for your backup start passcode.
Note:The touchscreen times out after 30seconds with no interaction.
Note:If the backup start passcode screendoes not appear, press the brake pedal andpush button ignition switch again.
2.Use the touchscreen to enter yourbackup start passcode.
3.After entering your backup startpasscode, press Enter within 30 seconds.
4.Once the system validates the backupstart passcode, a message alerts you tostart your vehicle.
5.Press the brake pedal and the pushbutton ignition switch within 20 secondsto start the vehicle.
6.If your vehicle does not start, repeatsteps 1-5.
System Lockout
The system locks after five combinedincorrect attempts of the following:
•Entering a backup start passcode.
•Resetting a current passcode.
•Entering a valet mode passcode.
Note:The system remains locked for fiveminutes. After five minutes the system allowscodes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLYASKED QUESTIONS
How can I tell if my vehicle has phoneas a key?
•The touchscreen shows the phone as akey reset option.
•A control button appears on the homescreen of the Lincoln Way app if you haveregistered your vehicle through theLincoln Way app.
What happens if I cannot unlock thevehicle with phone as a key?
•Attempt to move your phone closer tothe vehicle.
•Check that the Lincoln Way app is stillrunning and that the phone as a keycontrol screen shows connected. If thephone is connected, attempt to press theremote unlock button in the Lincoln Wayapp. If the phone is not connected or theremote unlock button does not work inthe Lincoln Way app, attempt to forceclose and restart the app.
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4.Press Settings on the touchscreen.
5.Press Vehicle Settings.
6.Press MyKey.
7.Press Create MyKey or Create MyKeyMobile Device.
8.Press Yes.
9.Switch the ignition off.
Note:You successfully created a MyKey. Werecommend that you label this key so youcan distinguish it from the admin keys.
Note:You can use both a passive key anda mobile device as a MyKey. You must havea second passive key and create it as aMyKey.
Note:The programmed restrictions applywhen you switch the vehicle off, open andclose the driver door and restart your vehiclewith the passive key or mobile device.
PROGRAMMING A MYKEY
You can program any remote control tobecome a restricted MyKey, but you mustleave one unmodified as an admin key.
1.Switch the vehicle on using an admin key.
2.Press Settings on the touchscreen.
3.Press Vehicle Settings.
4.Press MyKey.
5.Select and configure the settings.
CLEARING ALL MYKEYS
When you clear all MyKeys, you remove allrestrictions and return all MyKeys to theiroriginal admin key status.
1.Switch the vehicle on using an admin key.
2.Press Settings on the touchscreen.
3.Press Vehicle Settings.
4.Press MyKey.
5.Press Clear All MyKeys.
6.Press Yes.
CHECKING MYKEY SYSTEM
STATUS
You can find information about the distancetraveled using a MyKey, and the number ofadmin keys and MyKeys created for yourvehicle.
1.Switch the vehicle on.
2.Press Settings on the touchscreen.
3.Press Vehicle Settings.
4.Press MyKey.
5.Press MyKey Information.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with unapproved,aftermarket remote start systems. If youchoose to install a remote start system, seean authorized dealer for an approved remotestart system.
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OPERATING THE DOORS FROM
OUTSIDE YOUR VEHICLE
UNLOCKING AND LOCKING THEDOORS USING THE REMOTECONTROL
You can only use the remote control whenyour vehicle is stationary.
Unlocking the Doors
Press the button to unlock alldoors. One long flash of the turnsignal lamps confirms that yourvehicle has unlocked.
Locking the Doors
Press the button to lock all doors. One short flash of the turn signallamps confirms that your vehiclehas locked.
UNLOCKING AND LOCKING THEDOORS USING THE KEY BLADE
If there is a power door lock fault you canuse the key blade to lock and unlock thedoors.
Turn clockwise to lock.
Turn counterclockwise to unlock.
OPERATING THE DOORS FROM
INSIDE YOUR VEHICLE
UNLOCKING AND LOCKING THEDOORS USING THE CENTRALLOCKING
The power door lock control is on the frontdoors.
Press the button to unlock alldoors.
Press the button to lock all doors.
Note:The central locking only operates ifthe front doors are fully closed.
OPENING THE DOORS FROM INSIDEYOUR VEHICLE
Pull the interior door handle twice to unlockand open a rear door. The first pull unlocksthe door and the second pull opens the door.
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AUTOUNLOCK
WHAT IS AUTOUNLOCK
Autounlock is an unlocking feature thatunlocks the vehicle doors when your vehiclecomes to a stop.
AUTOUNLOCK REQUIREMENTS
Autounlock unlocks all the doors after all ofthe following occur.
1.All the doors are closed and your vehicleis moving at a speed greater than 12 mph(20 km/h).
2.Your vehicle comes to a stop.
3.You open the driver door within 10minutes of switching the ignition off or tothe accessory position.
Note:If you open the driver door after 10minutes, Autounlock does not unlock allother doors.
SWITCHING AUTOUNLOCK ON ANDOFF
1.Press Settings on the touchscreen.
2.Press Vehicle Settings.
3.Switch Autounlock on or off.
AUTOLOCK
WHAT IS AUTOLOCK
Autolock is a locking feature that locks yourvehicle doors when you start driving.
AUTOLOCK REQUIREMENTS
Autolock locks all the doors when all of thefollowing occur:
•All doors are closed.
•The ignition is on.
•Your vehicle reaches a speed greaterthan 12 mph (20 km/h).
MISLOCK
WHAT IS MISLOCK
Mislock is a locking feature that warns youif your vehicle has not locked.
MISLOCK LIMITATIONS
When you press the lock button once, theturn signals do not flash if:
•Any door or the tailgate is open.
•The hood is open.
If you switch mislock off, the horn does notsound if you press the lock button on theremote control when a door is open.
SWITCHING MISLOCK ON AND OFF
1.Press Settings on the touchscreen.
2.Press Vehicle Settings.
3.Switch Mislock Chirp on or off.
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WHAT IS KEYLESS ENTRY
The system allows you to lock and unlockyour vehicle without taking the passive keyout of your pocket or purse.
KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft(1 m) from the front door handles and thetailgate.
The system could not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issues withthe remote control frequencies.
•The remote control is too close to metalobjects or electronic devices, for examplekeys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and Off
1.Switch the ignition on using an originalkey that has not been created as aMyKey.
2.Press Settings on the touchscreen.
3.Press Vehicle Settings.
4.Press Locks.
Reprogramming the UnlockingFunction
You can enable two-stage unlocking functionallowing you to unlock only the driver doorwhen you touch the unlock sensor.
Press and hold both the lock and unlockbuttons on the remote control for fourseconds to disable or enable two-stageunlocking.
If you program the unlocking function so thatonly the driver door unlocks, you can unlockall of the other doors from inside your vehicleusing the power door lock control. You canunlock individual doors by pulling the interiordoor handles on those doors.
USING KEYLESS ENTRY
Unlocking the Doors
With the remote control within 3 ft (1 m) ofyour vehicle, touch the unlock sensor on theback of the door handle for a brief periodand then pull on the door handle to unlock,being careful not to touch the lock sensor atthe same time or pull on the door handle tooquickly. The system requires a brief delay toauthenticate the remote control.
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Locking the Doors
With your passive key within 3 ft (1 m) of yourvehicle, touch the outer door handle locksensor for approximately one second to lock,being careful not to touch the unlock sensoron the back of the door handle at the sametime. After locking, you can immediately pullon the door handle to confirm lockingoccurred without inadvertently unlocking.
Opening the Liftgate with the RemoteControl
Press the exterior liftgate release buttoninside of the liftgate handle. The liftgateunlocks and opens. See Opening theLiftgate From Outside Your Vehicle (page98).
KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLYASKED QUESTIONS
Why does the keyless entry system notfunction?
If the system does not function it maybe limited. See Keyless EntryLimitations (page 91). If the system stilldoes not function use the remotecontrol or the key blade to lock andunlock your vehicle.
Why can I not lock my vehicle?
If you electronically lock your vehiclewith a rear door or the tailgate open, thesystem searches for a passive key insideyour vehicle after you close the lastdoor. If the system detects a key, alldoors unlock indicating that a key isinside. Your vehicle locks if anotherpassive key is within the detection rangeafter you close the last door.
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