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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Lincoln offersa complimentary roadside assistanceprogram. This program is separate from theNew Vehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years or 70,000 mi (110,000 km),whichever comes first, for subsequentowners.
Roadside Assistance covers:
•A flat tire change with a good spare. Forvehicles with an unusable tire inflationkit, we provide towing service.
•Battery jump start.
•Lock-out assistance - key replacementcost is the client's responsibility.
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicleis operational but the trailer is not, thenthe trailer does not qualify for anyroadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140 or contactRoadside Assistance using the Lincoln Waymobile app.
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2.Connect the other end of the positive (+)jumper cable to the positive (+) terminalof the booster vehicle battery.
3.Connect the negative (-) jumper cable tothe negative (-) terminal of the boostervehicle battery.
4.Make the final connection of the negative(-) jumper cable to an exposed metal partof the disabled vehicle's engine, asshown in the following illustration, awayfrom the battery and fuel injectionsystem, or connect the negative (-)jumper cable to a ground connectionpoint if available.
Starting the Engine
1.Start the engine of the booster vehicleand moderately rev the engine, or gentlypress the accelerator to keep the enginespeed between 2000 and 3000 RPM, asshown in your tachometer.
2.Start the engine of the disabled vehicle.
3.Once you start the disabled vehicle, runboth vehicle engines for an additionalthree minutes before disconnecting thejumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverseorder that they were connected.
Note:Do not switch the headlamps on whendisconnecting the cables. The peak voltagecould blow the bulbs.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH ALERTSYSTEM
The system helps draw attention to yourvehicle in the event of a serious impact.
HOW DOES THE POST-CRASH ALERTSYSTEM WORK
The system is designed to turn the hazardflashers on, turn the courtesy lamps on,intermittently sound the horn and unlock alldoors in the event of a serious impact thatdeploys an airbag or the seatbeltpretensioners.
POST-CRASH ALERT SYSTEMLIMITATIONS
Depending on applicable laws in the countryyour vehicle was built for, the horn does notsound in the event of a serious impact.
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SWITCHING THE POST-CRASH ALERTSYSTEM OFF
Press the hazard flasher switch, the unlockbutton on the remote control, the panicbutton on the remote control or cycle theignition to switch the system off.
Note:The alert turns off when the vehiclebattery runs out of charge.
POST IMPACT BRAKING
HOW DOES POST IMPACT BRAKINGWORK
In the event of a moderate to severe crash,the braking system reduces the vehicle’sspeed to prevent or reduce the impact of apotential secondary crash.
POST IMPACT BRAKING LIMITATIONS
Post impact braking does not activate if anyof the following occur:
•The anti-lock braking system is damagedduring the collision.
•Electronic stability control is disabled.
•Vehicle speed is below 5 mph (10 km/h).
OVERRIDING POST IMPACT BRAKING
You can override post impact braking bypressing the brake or accelerator pedal.
POST IMPACT BRAKING INDICATORS
It flashes when a post impactbraking event is occurring.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASHSHUTOFF
The automatic crash shutoff is designed tostop the fuel going to the engine in the eventof a moderate or severe crash.
Note:Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFFPRECAUTIONS
WARNING: If your vehicle has beeninvolved in a crash, have the fuel systemchecked. Failure to follow this instructioncould result in fire, personal injury or death.
RE-ENABLING YOUR VEHICLE
1.Switch the ignition off.
2.Attempt to start your vehicle.
3.Switch the ignition off.
4.Attempt to start your vehicle.
Note:If your vehicle does not start after thethird attempt, have your vehicle checked assoon as possible.
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•Align the tow vehicle and stuck vehiclein a straight line, within 10 degrees.
•Keep bystanders to the sides of thevehicle, at a distance of at least twice thelength of the recovery strap. This helpsavoid injury from the hazard of a recoveryhook or strap breaking, or a vehiclelurching into their path.
TRANSPORTING THE VEHICLEIf you need to tow your vehicle, contact aprofessional towing service or your roadsideassistance service provider.
Your manufacturer produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Vehicle damage could occur if towedincorrectly, or by any other means.
Front-wheel and rear-wheel drive vehiclesmust have their designated drive wheels offthe ground regardless of towing direction.Use tow dollies to prevent damage to thetransmission.
All-wheel or four-wheel drive vehicles requirethat all wheels be off the ground using awheel lift and dollies or flatbed equipment.This prevents damage to the transmissionand drive system.
Note:You need to switch on the ignition tounlock the steering.
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Note:Make sure you check the steeringcolumn before towing. It could lock if thebattery is dead.
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TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DescriptionMessage
The transfer case is in the neutral position and your vehicle is safe to tow with all four wheelson the ground.Neutral Tow Enabled Leave Transmissionin Neutral
There is a transfer case gear tooth blockage present. With your vehicle on, shift the transmissioninto drive (D) and let the vehicle roll forward, up to 3 ft (1 m).Shift Delayed Drive Forward
The transfer case is not in the neutral position and your vehicle is not safe to tow with all fourwheels on the ground.Neutral Tow Disabled
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Protected ComponentRatingItem
Body control module 1.30 A1
Body control module 2.30 A3
Fuel pump.30 A4
Powertrain control module relay.5 A5
Vehicle power 1.20 A6
Vehicle power 2.25 A7
Vehicle power 3.20 A8
Vehicle power 4.20 A9
Starter relay.30 A11
Front blower motor.40 A13
Horn.20 A15
Windshield washer pump.20 A16
Electronic power assist steering run/start feed.10 A22
Anti-lock brake system run/start feed.10 A23
Powertrain control module.10 A24Transmission control module.
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Protected ComponentRatingItem
Rear view camera.10 A25Air quality sensor run/start feed.
Anti-lock brake system pump.50 A28
Anti-lock brake system valves.50 A29
Driver seat motors.30 A30
Passenger seat motors.30 A31
Power point 1.20 A32
Not used.—33
Power point 3.20 A34
Power point 4.20 A35
Inverter.40 A36
Climate controlled seats - passenger side.30 A37
Climate controlled seats - driver side.30 A38
Second row seat module.20 A39
Power running boards.40 A40
Powered liftgate module.30 A41
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