ADJUSTING THE VOLUME
Turn to adjust the volume.
Some vehicles may be able to adjust thevolume using buttons on the steering wheel.
SWITCHING SHUFFLE MODE ON
AND OFF
Press the button on thetouchscreen to switch shufflemode on or off.
Note:Not all sources have shuffle mode.
SWITCHING REPEAT MODE ON
AND OFF
Press the button on thetouchscreen to switch repeat modeon or off.
Note:Not all sources have repeat mode.
SETTING A MEMORY PRESET
1.Select a station or channel.
2.Press and hold a memory preset buttonon the touchscreen.
Note:The audio mutes briefly while thesystem saves the preset and returns once itis stored.
Note:You can save presets from multiplesources to the memory preset bar.
MUTING THE AUDIO
Press the button on the steeringwheel to mute the audio.
Press to mute the signal. Pressagain to restore the signal.
ADJUSTING THE SOUND
SETTINGS
Balance and Fade (If Equipped)
1.Press Settings on the touchscreen.
2.Press Sound Settings.
3.Press Balance / Fade.
4.Press the arrows to adjust the settings.
Tone Settings
1.Press Settings on the touchscreen.
2.Press Sound Settings.
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Vehicle data sharing on.
Vehicle data sharing off.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Vehicle Software Update
See Software Update Indicators (page 462).
Wireless Accessory Charger
Wireless accessory charger active.
FEATURE BAR
The feature bar is located on the bottom ofthe display and allows you to access vehiclefeatures.
Press to use the radio, a USB, amedia player or a Bluetooth®device.
Press to make calls and access thephonebook on your cell phone.
Press to use the navigation system.
Press to replace this button with ashortcut to a feature or setting.
Press to search for and usecompatible apps on your iOS orAndroid device.
Press to adjust system settings.
INFORMATION ON DEMAND
SCREEN
The information on demand screen displayscards on the side of the display and allowsyou to see information from differentfeatures.
Press the button to view the nextcard.
Press the button to view theprevious card.
Press the button to view availablecards.
You can swipe toward the main screen tomove the content into the main screen.
Note:This can only be done with someinformation on demand screens.
REBOOTING THE CENTER DISPLAY
You can reboot the center display using thecontrols on the steering wheel.
1.Simultaneously press and hold the seekforward and audio system power buttonfor 10 seconds.
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LINCOLN PERSONAL ASSISTANT
USING LINCOLN PERSONALASSISTANT
The digital assistant allows you to controlvehicle features using conversationalrequests.
To begin a voice interaction using the wakeword, say the selected wake word, then sayyour command.
Press the voice interaction buttonon the steering wheel. A tonesounds before you can say yourcommand.
Note:You may need to enable your vehicle'smodem to use certain voice commands. SeeEnabling and Disabling the Modem (page427).
Note:When you are not driving, additionalcommands are available by using popularchat applications. Use LincolnWay to setupa conversation with your Lincoln assistant.
Voice Command Examples
To see examples of what voice commandsyou can use with different features:
Press the button on thetouchscreen.
1.Press Lincoln Assistant.
2.Press Voice Command Help.
3.Select a feature.
LINCOLN PERSONAL ASSISTANTSETTINGS
To access the settings menu:
Press the button on thetouchscreen.
1.Press Lincoln Assistant.
From the settings menu you can do thefollowing:
•Switch listen for wake word on or off.
•Set the preferred wake word.
•Switch advance mode on or off.
•Switch phone confirmation on or off.
•Switch the commands list on or off.
•View the commands help menu.
Press the button next to a menuoption for more information.
LINCOLN PERSONAL ASSISTANT –FREQUENTLY ASKED QUESTIONS
Why does the system not understandwhat I am saying?
•You are speaking too soon. When usingthe button of the steering wheel, wait forthe tone before you speak.
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WHAT IS ALEXA BUILT-IN
Allows you to use Alexa in your vehicle forauto specific use cases on the road andgives you access to an ever evolving numberof skills that help to make your life moreproductive, entertaining, and connectedwhile using your vehicle.
ALEXA BUILT-IN REQUIREMENTS
To use Alexa, all of the following must occur:
•Your vehicle modem is enabled.
•You are logged into an existing Amazonaccount.
•Vehicle location services are enabled.
•Vehicle connectivity and vehicle datasharing is enabled.
SIGNING INTO YOUR ACCOUNT
Press the button in the status barand follow the on-screen prompts.
To sign in using the settings menu:
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Press Get Started.
4.Sign into your account by either scanningthe QR code or entering the on-screencode into the Amazon website.
5.Once logged in, follow the on-screenprompts.
6.When complete, the vehicle informs youthat Alexa is ready to be used in thevehicle.
Signing Out of Your Account
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Press Sign Out.
USING ALEXA BUILT-IN
To use Alexa, say “Alexa” or press the voiceinteraction button on the steering wheel andthen say “Alexa” to invoke Alexa to startlistening.
Note:If the wake word is not enabled, youcan only use the voice interaction button.
You can use Alexa for the following andmore:
•Entertainment.
•Hands-free calling.
•Traffic and navigation.
•Vehicle controls.
•Smart home device control.
•Weather and news information.
ALEXA BUILT-IN SETTINGS
Enabling the Wake Word
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Switch Listen for Wake Word on or off.
Note:If the wake word is not enabled, youcan only use the voice interaction button.
Contact List
Displays a list of connected phones andcontact sharing status for each phone.
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts, select:
Action and DescriptionMenu Item
You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select the numberthat you want to call. Thesystem begins the call.
Contacts
To call a number from your recent calls,select:
Action and DescriptionMenu Item
You can then select an entrythat you want to call. Thesystem begins the call.
Recent CallList
To call a number from your favorites, select:
Action and DescriptionMenu Item
You can then select an entrythat you want to call. Thesystem begins the call.
Favorites
To call a number that is not stored in yourphone, select:
Action and DescriptionMenu Item
Select the digits of thenumber you wish to call.PhoneKeypad
The system begins the call.Call
Pressing the backspace button deletes thelast digit you typed.
Receiving Calls
During an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.
To accept the call, select:
Menu Item
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. The systemlogs it as a missed call.
During a Phone Call
During a phone call, the contacts name andnumber display on the screen along with thecall duration.
The phone status items are also visible:
•Signal Strength.
•Battery.
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You can select any of the following duringan active phone call:Item
Immediately end aphone call. You canalso press the buttonon the steeringwheel.
End Call
Press this to accessthe phone keypad.Keypad
You can switch themicrophone off sothe caller does nothear you.
Mute
Transfer the phonecall audio to the cellphone or back to thetouchscreen.
Privacy
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Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display1
Change the engine oil and filter.2
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and the heat shields.
Inspect the rear axle and U-joints - all wheel drive only.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the oil change reminder after engine oil and filter changes. See Resetting the Intelligent Oil Life Monitor (page 348).
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate than othertypes of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly more likelyto die than a person wearing a seatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheel drivevehicle may accelerate better than atwo-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always drive ata safe speed.
Utility vehicles and trucks handle differentlythan passenger cars in the various drivingconditions that are encountered on streets,highways and off-road. Utility vehicles andtrucks are not designed for cornering atspeeds as high as passenger cars any morethan low-slung sports cars are designed toperform satisfactorily under off-roadconditions.
THE BETTER BUSINESS BUREAU
AUTO LINE PROGRAM
Your satisfaction is important to Ford MotorCompany and to your dealer. If a warrantyconcern has not been resolved using thethree-step procedure outlined earlier in thischapter in the Getting the Services you needsection, you may be eligible to participate inthe BBB AUTO LINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration. Duringmediation, a representative of the BBB willcontact both you and Ford Motor Companyto explore options for settlement of the claim.If an agreement is not reached duringmediation or you do not want to participatein mediation, and if your claim is eligible, youmay participate in the arbitration process. Anarbitration hearing will be scheduled so thatyou can present your case in an informalsetting before an impartial person. Thearbitrator considers the testimony providedand makes a decision after the hearing.
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