2023 LINCOLN NAUTILUS program

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Lincoln offersa complimentary roadside assistanceprogram. This program is separate from theNew Vehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years or 70,000 mi (110,000 km),whichever comes first, for subsequentowners.
Roadside Assistance covers:
•A flat tire change with a good spare. Forvehicles with an unusable tire inflationkit, we provide towing service.
•Battery jump start.
•Lock-out assistance - key replacementcost is the client's responsibility.
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicleis operational but the trailer is not, thenthe trailer does not qualify for anyroadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140 or contactRoadside Assistance using the Lincoln Waymobile app.
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If you need to arrange roadside assistanceon your own, Lincoln reimburses areasonable amount for towing to the nearestLincoln dealership within 100 mi (160 km). Toobtain reimbursement information, UnitedStates clients, call 1-800-521-4140. Clientsneed to submit their original receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Lincoln offersa complimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, beginning fromthe original warranty start date and lasts thelife of the vehicle for the original owner.Subsequent owners receive coverage thatis concurrent with the 6 years or 70,000 mi(110,000 km), whichever occurs first,powertrain warranty coverage period.
Note:Canadian roadside coverage andbenefits may differ from the U.S. coverage.
For complete program coverage details,review your warranty guide, contact yourdealer, call us in Canada at 1-844-665-2007,or visit our website atwww.lincolncanada.com.
If you purchased your vehicle in Canada andrequire roadside assistance, please call1-844-665-2007 or contact RoadsideAssistance using the Lincoln Way mobileapp.
Note:For quick reference, complete theroadside assistance identification card foundin the glove compartment of your vehicleand place it in your wallet.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flasher button is on theinstrument panel. Press the buttonto switch the hazard flashers on ifyour vehicle is creating a safety hazard forother road users.
When you switch the hazard flashers on, allfront and rear direction indicators flash.
Note:The hazard flashers operate when theignition is in any position, or if the key is notin the ignition. The battery loses charge andcould have insufficient power to restart yourvehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normallyproduce explosive gases which can causepersonal injury. Therefore, do not allowflames, sparks or lighted substances tocome near the battery. When working nearthe battery, always shield your face andprotect your eyes. Always provide correctventilation.
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Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, you canre-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
When Fail-Safe Mode Is Activated
WARNING: Fail-safe mode is for useduring emergencies only. Operate yourvehicle in fail-safe mode only as long asnecessary to bring your vehicle to rest ina safe location and seek immediate repairs.When in fail-safe mode, your vehicle willhave limited power, will not be able tomaintain high-speed operation, and maycompletely shut down without warning,potentially losing engine power, powersteering assist, and power brake assist,which may increase the possibility of acrash resulting in serious injury.
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir cap witha thick cloth to prevent the possibility ofscalding and slowly remove the cap.Failure to follow this instruction could resultin personal injury.
Your vehicle has limited engine power whenin the fail-safe mode, drive your vehicle withcaution. Your vehicle does not maintainhigh-speed operation and the engine couldoperate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1.Pull off the road as soon as safelypossible and switch the engine off.
2.If you are a member of a roadsideassistance program, we recommend thatyou contact your roadside assistanceservice provider.
3.If this is not possible, wait for a shortperiod of time for the engine to cool.
4.Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5.When the engine temperature cools, youcan re-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
Note:If you continue to drive your vehicle infail-safe mode without repairing it, you willdamage your engine.
Engine Coolant TemperatureManagement (If Equipped)
WARNING: To reduce the risk ofcrash and injury, be prepared that thevehicle speed may reduce and the vehiclemay not be able to accelerate with fullpower until the coolant temperaturereduces.
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HD Radio Technology is manufactured underlicense from iBiquity Digital Corporation andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof XPERI. The vehicle manufacturer andXPERI are not responsible for the contentsent using HD Radio technology. Contentmay be changed, added or deleted at anytime at the station owner's discretion.
HOW DOES DIGITAL RADIO WORK
Your system has a special receiver thatallows it to receive digital broadcasts inaddition to analog broadcasts.
HD1 signifies the main programming statusand is available in both analog and digitalbroadcasts. Other multicast stations are onlyavailable digitally and could contain new ordifferent content.
Note:When the system first receives an HD1station, it plays the station in the analogversion until it verifies the station is an HDRadio station. Then it shifts to the digitalversion.
Note:There is an audio mute delay whenswitching to an HD2 or HD3 station becausethe system has to reacquire and decode thedigital signal.
DIGITAL RADIO LIMITATIONS
If you are outside the reception area, thesystem could not work.
If you are on the fringe of the reception area,the station could mute due to weak signalstrength.
Note:If you are listening to HD1, the systemchanges back to the analog broadcast untilthe digital broadcast is available again. Ifyou are listening to any other multicastchannels, the station mutes and stays mutedunless it is able to connect to the digitalsignal again.
Depending on the station quality, you couldhear a slight sound change when the stationchanges between analog and digital audio.
You cannot access a saved HD station if yourvehicle is outside the station’s receptionarea.
SWITCHING DIGITAL RADIORECEPTION ON AND OFF
1.Press Settings on the touchscreen.
2.Press Radio Settings.
3.Switch AM HD Radio or FM HD Radioon or off.
DIGITAL RADIO INDICATORS
HD Radio Indicator
The indicator appears when HD Radio is onand you tune to a station broadcasting HDRadio technology.
The color of the indicator changes to indicatethe system status.
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Gray indicates the system is acquiring adigital station.
Orange indicates digital audio is playing.
Multicast Indicator
The multicast indicator appears if the currentstation is broadcasting multiple digitalbroadcasts. The highlighted numbersindicate additional digital channels available.
Note:For stations that have more than oneHD multicast, the HD indicator and radio textappears as a button. Press the button tocycle through all of the HD stations on thatspecific frequency.
SATELLITE RADIO
WHAT IS SATELLITE RADIO
Lincoln SiriusXM with 360L Video Link
Your factory-installed SiriusXM radio systemincludes a limited subscription term, whichbegins on the date of sale or lease of yourvehicle. See an authorized dealer foravailability.
For additional information about extendedsubscription terms, visit www.SiriusXM.comin the United States, www.SiriusXM.ca inCanada, or call SiriusXM at 1-888-539-7474.
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Neither SiriusXM and its affiliates nor FordMotor Company and its affiliates will beliable to you or any third party for any suchmodification, suspension or termination.
SATELLITE RADIO LIMITATIONS
For optimal reception performance, keep theantenna clear of snow and ice build-up andkeep luggage and other material as far awayfrom the antenna as possible. Placingluggage over the antenna may reduceperformance. Factory-installed andaftermarket vehicle structures including, butnot limited to, roof racks and soft top roofsin a partially open position could reducereception performance.
Hills, mountains, tall buildings, bridges,tunnels, freeway overpasses, parkinggarages, dense tree foliage andthunderstorms can interfere with yourreception.
When you pass a ground-basedbroadcast-repeating tower, a stronger signalmay overtake a weaker one and could resultin the audio system muting. Your displaycould show an error message to indicate theinterference.
LOCATING THE SATELLITE RADIOIDENTIFICATION NUMBER
1.Select SiriusXM as the audio source.
2.Tune to channel 0.
SELECTING A CHANNEL
Manually Selecting a Channel
Press the button to find theprevious or next available radiochannel.
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Transferable Coverage
If you sell your vehicle before your LincolnProtect extended service plan coverageexpires, you can transfer any remainingcoverage to the new owner. This should giveyou and your potential buyer a little morepeace of mind.
Less Cost to Properly Maintain Your Vehicle
The Lincoln Protect extended service planalso offers a Premium Maintenance Plan thatcovers all scheduled maintenance, andselected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc - if equipped.
•Brake pads and linings.
•Shock absorbers and struts.
•Engine cooling hoses, clamps ando-rings.
•Engine belts.
•Diesel exhaust fluid replenishment - ifequipped.
Interest Free Finance Options
Just a 5% down payment will provide youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Lincoln Protectextended service plan has to offer whilepaying over time. You are pre-approved withno credit check or hassles. To learn more,call our Lincoln Protect extended serviceplan specialists at 800-367-3377.
Complete the information below and mail to:
Lincoln Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Lincoln Protect (Canada Only)
You can get more protection for your vehicleby purchasing a Lincoln Protect extendedservice plan. The Lincoln Protect extendedservice plan is the only service contractbacked by Lincoln, Limited. Depending onthe plan you purchase, the Lincoln Protectextended service plan provides benefits suchas:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs after yourNew Vehicle Limited Warranty Coverageexpires.
•Roadside Assistance benefits.
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate than othertypes of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly more likelyto die than a person wearing a seatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheel drivevehicle may accelerate better than atwo-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always drive ata safe speed.
Utility vehicles and trucks handle differentlythan passenger cars in the various drivingconditions that are encountered on streets,highways and off-road. Utility vehicles andtrucks are not designed for cornering atspeeds as high as passenger cars any morethan low-slung sports cars are designed toperform satisfactorily under off-roadconditions.
THE BETTER BUSINESS BUREAU
AUTO LINE PROGRAM
Your satisfaction is important to Ford MotorCompany and to your dealer. If a warrantyconcern has not been resolved using thethree-step procedure outlined earlier in thischapter in the Getting the Services you needsection, you may be eligible to participate inthe BBB AUTO LINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration. Duringmediation, a representative of the BBB willcontact both you and Ford Motor Companyto explore options for settlement of the claim.If an agreement is not reached duringmediation or you do not want to participatein mediation, and if your claim is eligible, youmay participate in the arbitration process. Anarbitration hearing will be scheduled so thatyou can present your case in an informalsetting before an impartial person. Thearbitrator considers the testimony providedand makes a decision after the hearing.
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Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40 daysafter you file your claim with the BBB. Youare not bound by the decision, and mayreject the decision and proceed to courtwhere all findings of the BBB Auto Linedispute, and decision, are admissible in thecourt action. Should you choose to acceptthe BBB AUTO LINE decision, Ford is thenbound by the decision, and must comply withthe decision within 30 days of receipt of youracceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, call or write torequest a program application. You will beasked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken to tryto resolve them. A Customer Claim Form willbe mailed that needs to be completed,signed and returned to the BBB along withproof of ownership. Upon receipt, the BBBreviews the claim for eligibility under theProgram Summary Guidelines.
You can get more information by callingBBB AUTO LINE at 1-800-955-5100, orwriting to:
BBB AUTO LINE a Division of BBB NationalPrograms, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Center at1-800-392-3673.
For additional information, refer to the BetterBusiness Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorizedCanadian dealers. In those cases where youcontinue to feel that the efforts by Ford ofCanada and the authorized dealer to resolvea factory-related vehicle service concernhave been unsatisfactory, Ford of Canadaparticipates in an impartial third partymediation/arbitration program administeredby the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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