
Possible Cause Symptom
The vehicle speed is greater than 22 mph (35 km/h) for parallel parking or greater than
19 mph (30 km/h) for perpendicular parking.
You recently disconnected or replaced the battery. After you reconnect the battery you
must drive your vehicle on a straight road for a short period of time.
An irregular curb along the parking space prevents the system from correctly aligning
your vehicle. The system does not correctly position your vehicle
in a parking space.
Vehicles or objects bordering the space may not be correctly parked.
Your vehicle stopped too far past the parking space.
The tires may not be correctly installed or maintained. For example, not inflated correctly,
improper size, or of different sizes.
A repair or alteration changes the detection capabilities.
A parked vehicle has a high attachment. For example, a salt sprayer, snowplow or moving
truck bed.
The parking space length or position of parked objects changes after your vehicle passes
the space.
You are using a spare tire or a tire that is significantly worn more than the other tires.
The temperature around your vehicle quickly changes. For example, driving from a
heated garage into cold outside temperature, or after leaving a car wash.
296
Parking Aids

E71340
The cruise control indicator
replaces the adaptive cruise
control indicator if you select
normal cruise control. The gap setting does
not display, and the system does not respond
to lead vehicles. Automatic braking remains
active to maintain set speed. The system
remembers the last setting when you start
your vehicle.
SWITCHING LANE CENTERING ON
AND OFF
The cruise controls are on the steering
wheel. See Cruise Control (page 104).
E297977
Press the button.
The indicator appears in the information
display. When the system is on, the color of
the indicator changes to indicate the system
status. See Adaptive Cruise Control
Indicators (page 312).
Note:Adaptive cruise control must be on
before you can switch lane centering on.
Activating Lane Centering
The system only activates when all of the
following occur:
• You have adaptive cruise control with
stop-and-go on.
• The vehicle is centered in the lane.
• Your hands are on the steering wheel at
all times.
• The system detects both lane markings.
Note:If it does not detect valid lane
markings, the system stays inactive until
valid markings are available.
You can override the system at any time by
steering your vehicle.
When lane centering is active and the
direction indicator is switched on, the system
immediately cancels. The system remains in
standby mode as long as the direction
indicator is engaged. The system re-activates
automatically once the vehicle is centered
in a lane and the direction indicator is
switched off.
System Alerts and Automatic
Cancellation
You must keep your hands on the steering
wheel at all times.
When the system is active and detects no
steering activity for a certain period of time,
the system alerts you to put your hands on
the steering wheel. If you do not react to the
warnings the system cancels and slows your
vehicle down to idle speeds while
maintaining steering control.
The system also alerts you if your vehicle
crosses lane markings without detected
steering activity.
Note:The system may detect a light grip or
touch on the steering wheel as hands-off
driving.
When the system is cancelled due to an
external condition, for example, no lane
markings are available and your hands are
not on the steering wheel, the system
immediately alerts you to take control of the
vehicle. If this alert is ignored, the system
slows the vehicle while maintaining steering
control.
314
Adaptive Cruise Control (If Equipped)

Red: Indicates that the system is providing
or has just provided a lane keeping alert
warning.The system can be temporarily suppressed
at any time by the following:
• Quick braking.
• Fast acceleration.• Using the direction indicator.
• Evasive steering maneuver.
• Driving too close to the lane markings.
Troubleshooting
Why is the feature not available (line markings are gray) when I can see the lane markings on the road?
Your vehicle speed is outside the operational range of the feature.
The sun is shining directly into the camera lens.
A quick intentional lane change has occurred.
Your vehicle stays too close to the lane markings.
Driving at high speeds in curves.
The last Alert warning or Aid intervention occurred a short time ago.
Ambiguous lane markings, for example in construction zones.
Rapid transition from light to dark, or from dark to light.
Sudden offset in lane markings.
ABS or AdvanceTrac™ is active.
There is a camera blockage due to dirt, grime, fog, frost or water on the windshield.
324
Driving Aids

Note:Road users are defined as another
stationary vehicle in the same lane or a
vehicle traveling in the same lane in the
same direction as you.
Evasive steering assist only activates when
all the following occur:
• Automatic emergency braking and
evasive steering assist are on.
• The system detects a road user ahead
and starts to apply the brakes.
• You significantly turn the steering wheel
to steer around a road user.
Note:The system does not automatically
steer around a road user. If you do not turn
the steering wheel, the system does not
activate.
Note:The system does not activate if the
distance to the road user ahead is too small
and the system cannot avoid a crash.
Note:The system does not activate with
cyclists or pedestrians.Adjusting the Pre-Collision Assist
Settings
You can adjust the following settings by
using the touchscreen. See General
Information (page 136).
• You can change alert and distance alert
sensitivity to one of three possible
settings.
• You can switch distance indication and
alert on or off.
• If required, you can switch active braking
on or off.
• If required, you can switch evasive
steering assist on or off.
Note:Active braking and evasive steering
assist automatically turn on every time you
switch the ignition on.
Note:If you switch active braking off, evasive
steering assist turns off.
Blocked Sensors
E288869E288869
Camera. 1
Radar sensor (if equipped). 2
If a message regarding a blocked sensor or
camera appears in the information display,
the radar signals or camera images are
obstructed. If your vehicle has a radar sensor,
it is behind the fascia cover in the center of
the lower grille. With a blocked sensor or
camera, the system may not function, or
performance may reduce. The following table
lists possible causes and actions for when
this message displays.
340
Driving Aids

Note:Reconnect the wiring to the trailer
after removing the trailer from the water.
When backing down a ramp during boat
launching or retrieval:
• Do not allow the static water level to rise
above the bottom edge of the rear
bumper.
• Do not allow waves to break higher than
6 in (15 cm) above the bottom edge of
the rear bumper.
Exceeding these limits may allow water to
enter vehicle components:
• Causing internal damage to the
components.
• Affecting driveability, emissions, and
reliability.
Replace the rear axle lubricant anytime the
rear axle has been submerged in water.
Water may have contaminated the rear axle
lubricant, which is not normally checked or
changed unless a leak is suspected or other
axle repair is required.TOWING THE VEHICLE ON FOUR
WHEELS
Emergency Towing
WARNING: If your vehicle has a
steering wheel lock make sure the ignition
is in the accessory or on position when
being towed.
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle transport
trailer, it can be flat-towed with all wheels on
the ground, regardless of the powertrain and
transmission configuration, under the
following conditions:
• Your vehicle is facing forward for towing
in a forward direction.
• Refer to the Manual Park Release
procedure. See Automatic Transmission
(page 259). Failing to do so could result
in damage to the transmission.
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 mi (80 km).Note:If you are unsure of the vehicle’s
configuration, contact an authorized dealer.
Recreational Towing - Front-Wheel
Drive Vehicles
(If Equipped)
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could occur.
Place the front wheels on a two-wheel tow
dolly. If you are using a tow dolly, follow the
instructions specified by the equipment
provider.
Recreational Towing - Rear-Wheel
Drive Vehicles (If Equipped)
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could occur.
We recommend towing your vehicle with all
four wheels off the ground, such as when
using a car-hauling trailer. Otherwise, you
cannot recreational tow your vehicle.
359
Towing

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40 days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or write
to request a program application. You will
be asked for your name and address, general
information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that needs to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
reviews the claim for eligibility under the
Program Summary Guidelines.You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE a Division of BBB National
Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
For additional information, refer to the Better
Business Bureau website.
Note:Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
376
Customer Assistance

Note:Automotive fluids are not
interchangeable.
It is very important to use prediluted coolant
approved to the correct specification in order
to avoid plugging the small passageways in
the engine cooling system. See Capacities
and Specifications (page 460). Do not mix
different colors or types of coolant in your
vehicle. Mixing of engine coolants or using
an incorrect coolant may harm the engine or
cooling system components and may not be
covered by the vehicle Warranty.
Note:If prediluted coolant is not available,
use the approved concentrated coolant
diluting it to 50/50 with distilled water. See
Capacities and Specifications (page 460).
Using water that has not been deionised
may contribute to deposit formation,
corrosion and plugging of the small cooling
system passageways.
Note: Coolants marketed for all makes and
models may not be approved to our
specifications and may cause damage to
the cooling system. Resulting component
damage may not be covered by the vehicle
Warranty.If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
To top up the coolant level do the following:
1. Unscrew the cap slowly. Any pressure
escapes as you unscrew the cap.
2. Add prediluted coolant approved to the
correct specification. See Capacities and
Specifications (page 460).
3. Add enough prediluted coolant to reach
the correct level.
4. Replace the coolant reservoir cap. Turn
the cap clockwise until it contacts the
hard stop.
5. Check the coolant level in the coolant
reservoir the next few times you drive
your vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the correct level.
If you have to add more than 1.1 qt (1 L) of
engine coolant per month, have your vehicle
checked as soon as possible. Operating an
engine with a low level of coolant can result
in engine overheating and possible engine
damage.In case of emergency, you can add a large
amount of water without engine coolant in
order to reach a vehicle service location. In
this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system.
3. Refill with engine coolant as soon as
possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze.
Alcohol and other liquids can cause engine
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of the
coolant.
405
Maintenance

If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long or
steep grade in high ambient temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle speed
caused by reduced engine power in order
to manage the engine coolant temperature.
Your vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on vehicle loading, grade and
ambient temperature. If this occurs, there is
no need to stop your vehicle. You can
continue to drive.
The air conditioning may automatically turn
on and off during severe operating
conditions to protect the engine from
overheating. When the coolant temperature
decreases to the normal operating
temperature, the air conditioning turns on.If the coolant temperature gauge moves fully
into the red zone, or if the coolant
temperature warning or service engine soon
messages appear in your information display,
do the following:
1. Stop your vehicle as soon as it is safe to
do so. Fully apply the parking brake, shift
into park (P) or neutral (N).
2. Leave the engine running until the
coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after several
minutes, follow the remaining steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the
engine and continue.AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 579).
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, if the
transmission slips, shifts slowly or if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
408
Maintenance