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Troubleshooting
Action Condition Message
No action required. This message should
disappear shortly. Radio requires more than two seconds to
produce audio for the selected channel. Acquiring…
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service. There is an internal module or system failure
present. Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another
preset. The channel is no longer available. Invalid Channel
Contact SiriusXM at 1-888-539-7474 to
subscribe to the channel, or tune to another
channel. Your subscription does not include this
channel. Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return. The signal is lost from the SiriusXM satellite
or SiriusXM tower to your vehicle antenna. No Signal
No action required. The process may take up
to three minutes. Update of channel programming in progress. Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues. Your satellite service is no longer available. Questions? Call
1-888-539-7474
504
Audio System
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Troubleshooting Tips
Action Cause Message
Contact SiriusXM at 1-888-539-7474 to subscribe
to the channel, or tune to another channel. Your subscription does not include this channel. Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return. The signal is lost from the SiriusXM satellite or
SiriusXM tower to your vehicle antenna. Satellite acquiring signal…
No action required. The process may take up to
three minutes. Update of channel programming in progress. Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues. Your satellite service is no longer available. Questions? Call 1-888-539-7474
Use the channel guide or the Sirius XM Settings
tile to turn off the Lock or Skip function on that
station. All the channels in the selected category are either
skipped or locked. None found. Check channel guide.
No action required. SiriusXM has updated the channels available for
your vehicle. SIRIUS Subscription updated
HD Radio™ Information (If Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 555).Note:HD Radio broadcasts are not available
in all markets.
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SYNC™ 3
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When HD Radio broadcasts are active, you can access the following functions:
Action and Description Message
Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot
until the sound returns. There is a brief mute while the radio saves the station. Sound returns
when the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutes
before the digital audio plays, because the system has to reacquire the digital signal. Presets
Note:As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
Potential Reception Issues
If you are listening to a multicast station and you are on the fringe of the reception area, the station
may mute due to weak signal strength. Reception area
If you are listening to HD1, the system changes back to the analog broadcast until the digital
broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast
channels, the station mutes and stays muted unless it is able to connect to the digital signal again.
When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the
station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts
to the digital version. Depending on the station quality, you may hear a slight sound change when
the station changes from analog to digital. Blending is the shift from analog to digital sound or
digital back to analog sound. Station blending
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SYNC™ 3
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•Volume Setting: Do not raise the volume
excessively. Keep the volume at a level
where you can still hear outside traffic
and emergency signals while driving.
Driving while unable to hear these
sounds could cause an accident.
•Navigation Features: Any navigation
features included in the system are
intended to provide turn by turn
instructions to get you to a desired
destination. Please make certain all
persons using this system carefully read
and follow instructions and safety
information fully.
•Distraction Hazard: Any navigation
features may require manual (non-verbal)
setup. Attempting to perform such set-up
or insert data while driving can distract
your attention and could cause an
accident or other serious injury. Stop the
vehicle in a safe and legal manner before
attempting these operations.•Let Your Judgment Prevail: Any
navigation features are provided only as
an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic regulations.
Any such feature is not a substitute for
your personal judgment. Any route
suggestions made by this system should
never replace any local traffic regulations
or your personal judgment or knowledge
of safe driving practices.
•Route Safety: Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. The driver is
ultimately responsible for the safe
operation of the vehicle and therefore,
must evaluate whether it is safe to follow
the suggested directions.•Potential Map Inaccuracy: Maps used
by this system may be inaccurate
because of changes in roads, traffic
controls or driving conditions. Always use
good judgment and common sense when
following the suggested routes.
•Emergency Services: Do not rely on any
navigation features included in the
system to route you to emergency
services. Ask local authorities or an
emergency services operator for these
locations. Not all emergency services
such as police, fire stations, hospitals and
clinics are likely to be contained in the
map database for such navigation
features.
640
Appendices