2023 KIA SPORTAGE PHEV Navigation System Quick Reference Guide

11-7
System operation
SymptomPossible causeSolution
The previous media
mode does not
appear when the
system is turned off
and on. It is encountered
with poor media
connection or
playback error.
When the media source is not connected or
played normally, the previous mode appears.
Connect the media source again or play it
again.
The system slows
down or does not
operate at all. An internal error
occurs in the
system.

Restart the system by pressing the reset
button with a sharp object such as pen
or clip.
If the problem persists, contact your
place of purchase or dealer.
The system is not
turned on. Fuse-related issues

Visit an auto service shop and replace
the fuse with a new one of appropriate
capacity.
If the problem persists, contact your
place of purchase or dealer.

11-8
Navigation system operation
SymptomPossible causeSolution
The destination is
not searched. Outdated map data
Update the map to the latest version.
> See Navigation Update site , "How to Update the
Map and Software for your Infotainment System,"
" Wireless update (if equipped)."
Route guidance
of the navigation
system does not
match the actual
road conditions. Outdated map data
Update the map to the latest version.
> See Navigation Update site , "How to Update the
Map and Software for your Infotainment System,"
" Wireless update (if equipped)."
There have been
changes in the road
after a map update. Route guidance of the navigation system
may not match the actual road conditions
even after the map is updated to the latest
version because the update depends on the
creation date. Be sure to drive according to
actual road conditions and regulations.
Guidance is made
by bypassing the
route or the speed
camera alerts are
not followed. The update for the
system and map
data is required.
Update the map to the latest version.
> See Navigation Update site
, "How to Update the
Map and Software for your Infotainment System,"
" Wireless update (if equipped)."
The real-time traffic
information is not
received. Poor signal
reception 
Reception of traffic information may
not be made smoothly in mountain and
island areas. Check the reception status
again in a region with strong signals.
If the problem persists, contact your
place of purchase or dealer.

11-9
System status indicator icons
You can see the system status by checking the status indicator icons at the top right of the
system screen.
Different status indicator icons appear when each function is performed. The meanings of
the icons are as follows:
Mute/memo recording
Navigation sound muted
Radio/Media sound muted
All sound outputs muted
Recording a voice memo
Bluetooth/call
Connecting a phone via Bluetooth
Connecting an audio device via Bluetooth
Connecting a phone and an audio device via Bluetooth
Making a call via a Bluetooth phone
Bluetooth phone's microphone off
Downloading the contact and list of recent calls from the connected Bluetooth
phone

11-10
UVO (if equipped)
Talking with a UVO phone
UVO phone's microphone off
UVO network's signal strength
911 Connect activated
Kia Connect (if equipped)
Talking with a Kia Connect phone
Kia Connect phone's microphone off
Kia Connect network's signal strength
911 Connect activated
Wi-Fi Hotspot (if equipped)
Number of devices connected to Wi-Fi Hotspot
Wi-Fi Hotspot connection error
System update (if equipped)
Downloading the update file
Scheduling the update
Updating

11-11
Available functions in the rear seat (if equipped)
Rear-seat remote control locked
Rear-seat sleep mode On
Front-seat driver is having a conversation with a rear-seat occupant
Wireless charging
Wireless charging in progress
Wireless charging complete
Wireless charging failure

A
Some icons may not appear depending on the vehicle model and specifications.

11-12
FAQ
Navigation
QHow can I update the map?
AYou can download the latest map data to a USB device and use the device to update
the map.
> See Navigation Update site, "How to Update the Map and Software for your
Infotainment System," " Wireless update (if equipped)."
QGuidance is made by bypassing the route or the speed camera alerts are late.
ASelect another route after setting the route options. On the map screen, press
>
Route >
Route Options to change the settings and resume navigation.
> See " Changing the route search option."
When the system is not updated, update the software and map and then perform
search again.
> See Navigation Update site, "How to Update the Map and Software for your
Infotainment System," " Wireless update (if equipped)."
Bluetooth
QWhich functions can I use via Bluetooth?
AYou can use the hands-free call function with a mobile phone connected. You can also
play music after connecting an audio device such as MP3 player or mobile phone.
> See "Making a call via Bluetooth.", "Playing music via Bluetooth."
QHow can I register a Bluetooth device?
AOn the All Menus screen, press Setup >
Device Connections >
Device
Connections >
Add New. From the Bluetooth device to be connected, search for
the vehicle system and register it. Use the Bluetooth device to enter or approve the
authentication number displayed on the system. Then the device is added to the
list of Bluetooth devices in the system and automatically connected to the system.
> See " Connecting a Bluetooth device."

11-13
QI bought a new mobile phone and want to replace my old phone with the new one to
connect the system. How can I register the new phone to the system?
AAn additional device can be registered in the same way as in registration of a new
device. You can register up to 6 devices in the list of Bluetooth devices. To delete
a previously registered device, press Delete Device(s) from the list of Bluetooth
devices, select the device to delete, and then press Delete.
> See "Deleting a registered
device."
QHow can I access the list of contacts while using a Bluetooth phone?
AApprove access to the contacts when connecting your mobile phone to the syste\
m
via Bluetooth. The list of contacts on the phone is downloaded to the system. To see
the downloaded list of contacts, press the Call button on the steering wheel and
press
on the call screen. You can search for a contact and make a call to the
contact, or add the contact to the favorites. > See " Dialing from the contacts."
Broadcast reception
QI turned on the radio while driving but I heard no sound but noise.
ADepending on the location, obstacles may cause reception to deteriorate.
Radio reception rate may also drop when an on-glass antenna is mounted on the
rear window and the window is tinted with metallic window films.
Self-inspection method upon failure
QThe system does not operate properly. What shall I do?
AInspect the system after referring to Troubleshooting Guide. > See "Solutions."
When the system failure persists after inspection, press and hold the Reset button to
reset the system.
If the problem persists, contact your place of purchase or dealer.

11-14
Product specifications
Media player
USB mode
[Music files
Item
Specifications
File format MPEG-1/2 Layer3, OGG (Vorbis), FLAC, WMA (Standard/Professional),
WAV
Bit-rate and
sampling frequency MP3
8–320 kbps (CBR/VBR), up to 48 kHz
(ID3 tag version: Ver. 1.0, Ver. 1.1, Ver. 2.2, Ver. 2.3, Ver.
2.4)
OGG Q1 to Q10, up to 48 kHz
FLAC 8/16/24-bit, up to 48 kHz
WMA Standard (0x161): up to L3 Profile, up to 385 kbps, up to
48 kHz
Professional (0x162): up to M0b, up to 192 kbps, up to
48 kHz
WAV 8/16 to bit, up to 48 kHz
Specification details Max. number of directory layers: 20 layers
Max. folder/file name length: 255 Bytes
Valid characters that can be used in a folder/file name: 2,350
Alphanumeric characters/4,888 Chinese characters
Max. number of folders: 2,000 (including the root)
Max. number of files: 8,000