IN CASE OF EMERGENCY 269
(Continued)
ASSIST Call
The ASSIST Button is used to automatically
connec t
you to any one of the following support
centers:
Roadside Assistance (if equipped) – If you get a
flat tire, or need a tow, just push the ASSIST
button and you’ll be connected to someone who
can help. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care (if
equipped) – In-vehicle support for SiriusXM
Guardian™.
Vehicle Customer Care (if equipped) – Total
support for all other vehicle issues.
UConnect Care (if equipped) – Total support for
all the UConnect feature.
SOS Call
1. Push the SOS Call button on the overhead cons o
le.
NOTE:
In case the SOS Call button is pushed in error,
there
will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the overhead console or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
overhead console. 2. The LED lights located within the SOS and
ASSI S
T buttons on the overhead console will
turn green once a connection to a SOS
operator has been made.
3. The SOS Call system may transmit the followi
ng important vehicle information to a
SOS operator:
Indication that the occupant placed a SOS
Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operat
or through the vehicle audio system to
determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice
connection with the vehicle to deter -
mine if additional help is needed. Once the
S OS ope
rator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occur -
ring in the vehicle. The vehicle’s SOS Call
syste m
will attempt to remain connected
with the SOS operator until the SOS oper -
ator terminates the connection.
5. T he SOS operator may attempt to contact
approp
riate emergency responders and
provide them with important vehicle
information and GPS coordinates.WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
7
272 IN CASE OF EMERGENCY
6. Block both the front and rear of the wheel
diagonally opposite of the jacking position. For
example, if changing the driver’s front tire,
block the passenger’s rear wheel.
Wheel Blocked Example
NOTE:
Passengers should not remain in the vehicle when
the v e
hicle is being lifted or raised.
JACK LOCATION/SPARE TIRE STOWAGE
If equipped, the jack and tools are located under
the load floor in the rear storage compartment.
1. Open the liftgate.
2. Lift
the access cover using the load floor
hand l
e.
Load Floor Handle
3. Remove the jack, wheel bolt wrench and chock s
.
Jack And Tools Location
4. Remove the fastener securing the spare tire by turni
ng it counterclockwise.
Spare Tire Fastener Removal
IN CASE OF EMERGENCY 273
(Continued)
5. Remove the spare tire.
Jack And Tools
JACKING INSTRUCTIONS
Jack Warning Label
1. Remove the spare tire, jack, and wheel bolt wrench.
2
. If equipped with wheels where the center cap covers
the wheel bolts, use the wheel bolt
wrench to pry the center cap off carefully
before raising the vehicle.
1 — Wheel Bolt Wrench
2 — Jack
3 — Emergency Funnel
4 — Wheel Chocks
5 — Screwdriver
6 — Emergency Allen KeyWARNING!
A loose tire or jack thrown forward in a collision
or hard stop could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided. Have the
deflated (flat) tire repaired or replaced
immediately.
WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake and place an auto
-
matic transmission in PARK.
Chock the wheel diagonally opposite the
wheel to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
WARNING!
7
IN CASE OF EMERGENCY 275
6. Remove the wheel bolts and tire.
7. M
ount the spare tire.
Mo
un
t
ing Spare Tire
NOTE:
Your vehicle may be equipped with a
compact spare tire or a limited — use spare
tire Ú page 333.
For vehicles so equipped, do not attempt to
install a center cap or wheel cover on the
compact spare.
8. Install the wheel bolts with the threaded end of the w
heel bolt toward the wheel. Lightly tighten
the wheel bolts.
9. Lower the vehicle to the ground by turning the jack
handle counterclockwise.
10. Finish tightening the wheel bolts. Push down on the
wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice Ú page 341. If in doubt about
the correct tightness, have them checked with
a torq u
e wrench by an authorized dealer or at
a service station. 11. After 25
mile
s (40 km) check the wheel bolt
torque
with a torque wrench to ensure that all
wheel bolts are properly seated against the
wheel.
12. Securely stow the jack, tools, chocks, and flat tire.
P
roperly Stowed Tire
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off the
jack and hurt someone near it. Raise the vehicle
only enough to remove the tire.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not fully tighten the wheel bolts until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
WARNING!
A loose tire or jack thrown forward in a collision
or hard stop could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided. Have the
deflated (flat) tire repaired or replaced
immediately.
7
IN CASE OF EMERGENCY 277
(Continued)
If the pressure is at 19 psi (1.3 bar) or above
repeat the inflation process to reach the cor -
rect tire pressure and continue driving.
5. Peel off the warning label from the bottle and plac e
it on the dashboard as a reminder to the
driver that the tire has been treated with Tire
Service Kit.
TIRE SERVICE KIT USAGE PRECAUTIONSWARNING!
Tire Service Kit is not a permanent flat tire
repair. Have the tire inspected and repaired or
replaced after using Tire Service Kit. Do not
exceed 50 mph (80 km/h) until the tire is
repai r
ed or replaced. Failure to follow this
warning can result in injuries that are serious or
fatal to you, your passengers, and others around
you. Have the tire checked as soon as possible
at an authorized dealer.
WARNING!
The metal end fitting from Power Plug may get
hot after use, so it should be handled carefully.
WARNING!
Do not attempt to seal a tire on the side of the
vehicle closest to traffic. Pull far enough off
the road to avoid the danger of being hit when
using the Tire Service Kit.
Do not use Tire Service Kit or drive the vehicle
under the following circumstances:
If the puncture in the tire tread is approxi -
mately 1/4 inch (6 mm) or larger.
If the tire has any sidewall damage.
If the tire has any damage from driving
with extremely low tire pressure.
If the tire has any damage from driving on
a flat tire.
If the wheel has any damage.
If you are unsure of the condition of the
tire or the wheel.
Keep Tire Service Kit away from open flames
or heat source.
A loose Tire Service Kit thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the Tire
Service Kit in the place provided. Failure to
follow these warnings can result in injuries
that are serious or fatal to you, your passen
-
gers, and others around you.
Take care not to allow the contents of Tire
Service Kit to come in contact with hair, eyes,
or clothing. Tire Service Kit sealant is harmful
if inhaled, swallowed, or absorbed through the
skin. It causes skin, eye, and respiratory irrita -
tion. Flush immediately with plenty of water if
there
is any contact with eyes or skin. Change
clothing as soon as possible, if there is any
contact with clothing.
Tire Service Kit Sealant solution contains
latex. In case of an allergic reaction or rash,
consult a physician immediately. Keep Tire
Service Kit out of reach of children. If swal -
lowed, rinse mouth immediately with plenty of
w ater
and drink plenty of water. Do not induce
vomiting! Consult a physician immediately.
WARNING!
7
IN CASE OF EMERGENCY 283
(Continued)
TOWING A DISABLED VEHICLE
This section describes procedures for towing a
disabled vehicle using a commercial towing
service. Proper towing or lifting equipment is required to
preve
n
t damage to your vehicle. Use only tow bars
and other equipment designed for this purpose,
following equipment manufacturer’s instructions.
Use of safety chains is mandatory. Attach a tow bar
or other towing device to main structural members
of the vehicle, not to fascia/bumpers or associated
brackets. State and local laws regarding vehicles
under tow must be observed.
NOTE:
Vehicles with a discharged battery or total elec -
trical failure when the Electric Park Brake (EPB)
is en g
aged, will need a wheel dolly or jack to
raise the rear wheels off the ground when
moving the vehicle onto a flatbed.
You must ensure that the Auto Park Brake
feature is disabled before towing this vehicle, to
avoid inadvertent Electric Park Brake engage -
ment. The Auto Park Brake feature is enabled or
disab l
ed via the customer programmable
features in the Uconnect Settings.
If you must use the accessories (wipers,
defros t
ers, etc.) while being towed, the ignition
must be in the ON/RUN position, not the ACC
position.
If the vehicle's battery is discharged, instructions
on shif
ting the automatic transmission out of PARK
(P) in order to move the vehicle Ú page 281.
WARNING!
Fast spinning tires can be dangerous. Forces
generated by excessive wheel speeds may
cause damage, or even failure, of the axle and
tires. A tire could explode and injure someone.
Do not spin your vehicle's wheels faster than
30
mph (48 km/h) or for longer than 30 sec-
onds c on
tinuously without stopping when you
are stuck and do not let anyone near a spinning
wheel, no matter what the speed.
CAUTION!
Racing the engine or spinning the wheels may
lead to transmission overheating and failure.
Allow the engine to idle with the transmission
in NEUTRAL for at least one minute after every
five rocking-motion cycles. This will minimize
overheating and reduce the risk of clutch or
transmission failure during prolonged efforts
to free a stuck vehicle.
When “rocking” a stuck vehicle by shifting
between DRIVE/SECOND gear and REVERSE,
do not spin the wheels faster than 15 mph
(24 km/
h), or drivetrain damage may result.
Revving the engine or spinning the wheels too
fast may lead to transmission overheating and
failure. It can also damage the tires. Do not spin
the wheels above 30 mph (48 km/h) while in
gear (
no transmission shifting occurring).
Towing
Condit i
on Wheels
Off T h
e
Ground Front-
Wheel
D
rive
(FWD) Four-
Wheel D
rive
(4WD)
Flat Tow NONENOT
ALLOWED N
O
T
ALLOWED
Dol
ly Tow REAR
NOT
ALLOWED N
O
T
ALLOWED
FR
ONT OK NOT
ALLOWED
O n
Trailer ALLBEST
METHOD O
K
CAUTION!
7
284 IN CASE OF EMERGENCY
FRONT–WHEEL DRIVE (FWD)
FCA US LLC recommends towing your vehicle with
all four wheels OFF the ground on a flatbed.
If flatbed equipment is not available, this vehicle
must t
owed with the front wheels OFF the ground
(using a towing dolly, or wheel lift equipment with
the front wheels raised).
NOTE:
Ensure that the Electric Park Brake is released,
and r e
mains released, while being towed.
FOUR–WHEEL DRIVE (4WD)
FCA US LLC requires towing with all four wheels OFF
the ground. Acceptable methods are to tow the
vehicle on a flatbed, or with one end of the vehicle
raised and the opposite end on a towing dolly.
EMERGENCY TOW HOOKS —
I
F EQUIPPED
If your vehicle is equipped with tow hooks, there
will be one in the rear and two mounted on the
front of the vehicle. The rear hook will be located
on the driver's side of the vehicle.
NOTE:
For off-road recovery, it is recommended to use
both of
the front tow hooks to minimize the risk of
damage to the vehicle.
Front Tow Hook Locations
CAUTION!
Do not use sling type equipment when towing.
Vehicle damage may occur.
When securing the vehicle to a flat bed truck,
do not attach to front or rear suspension
components. Damage to your vehicle may
result from improper towing.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission
damage. Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
CAUTION!
DO NOT tow this vehicle with ANY of its wheels
on the ground. Damage to the drivetrain will
result.
Front or rear wheel lifts must not be used (if
the remaining wheels are on the ground).
Internal damage to the transmission or power
transfer unit will occur if a front or rear wheel
lift is used when towing.
Towing this vehicle in violation of the above
requirements can cause severe transmission
and/or power transfer unit damage. Damage
from improper towing is not covered under the
New Vehicle Limited Warranty.
IN CASE OF EMERGENCY 285
Rear Tow Hook Location
Place the ignition in the ON/RUN position, without
opening
the door. During towing remember that
not having the aid of the power brakes and the
electromechanical power steering, greater force is
needed in applying the brakes and steering of the
vehicle.
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)
This vehicle is equipped with an Enhanced
Accident Response System.
This feature is a communication network that
takes
effect in the event of an impact Ú page 252.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to
record data that will assist in understanding how a
vehicle’s systems performed under certain crash
or near crash-like situations, such as an air bag
deployment or hitting a road obstacle
Ú page 255.
WARNING!
Do not use a chain for freeing a stuck vehicle.
Chains may break, causing serious injury or
death.
Stand clear of vehicles when pulling with tow
hooks. Tow straps may become disengaged,
causing serious injury.
CAUTION!
Tow hooks are for emergency use only, to rescue
a vehicle stranded off road. Do not use tow
hooks for tow truck hookup or highway towing.
You could damage your vehicle.
7