2023 FORD MUSTANG USB port

Possible Cause and ResolutionSymptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active security settings.
•Check that your device is not set only to charge.
–Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-nize my device.–Device limitation.
•Do not leave your device in your vehicle during veryhot or very cold weather conditions.
–Cable connection issue.
•Correctly connect the cable to your device and thevehicle USB port.
–Incompatible cable.
•Use the cable recommended by the manufacturerof your device.
The system does not under-stand the name of a track orartist.
–Device limitation.Bluetooth® does not support voicecommands.
•Connect your device to a USB port.
•If you have an iOS device, press and hold the voicecontrol button on the steering wheel to use Siri toplay specific tracks.
I cannot stream audio frommy Bluetooth® device.–Incompatible device.
•Check the compatibility of your device on ourwebsite.
–Device not connected.
•Pair your device. See Phone (page 421).
–Media player not running.
•Start the media player on your device.
The system does not recog-nize the music on my device.–Missing or incorrect audio file metadata, for exampleartist, song title, album or genre.
•Repair the files on your device.
–Corrupt files.
•Repair the files on your device.
435
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped)

Possible Cause and ResolutionSymptom
–Copyright-protected files.
•Use a device that contains files that are not copy-right protected.
–Unsupported file format.
•Repair or convert the files to a supported format.See Entertainment (page 409).
–Device indexing required.
•Re-index your device. See Settings (page 431).
–Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear atrack playing on my device.–Device malfunction.
•Disconnect your device. Switch your device off andon to reset it and try again.
When I disconnect my iOSdevice the audio volume isset to maximum.
–Device limitation.
•Turn the volume down on your device.
If the system does not play the tracks on your USB devicein the correct order, the following information could help:The system does not playthe tracks on my USB drivein the correct order.–If you are selecting USB as the audio source when thesystem is still indexing, SYNC plays tracks sortedalphabetically by file name in the root directory.
–If you are selecting USB as the audio source after thesystem has finished indexing, SYNC plays all trackssorted alphabetically by the title in the ID3 tagregardless of where they are located. SYNC uses thefile name if the title in the ID3 tag does not exist.
–If you are selecting the option to play all tracks fromthe browsing menu, SYNC plays all tracks sortedalphabetically by the title in the ID3 tag regardless ofwhere they are located. SYNC uses the file name if thetitle in the ID3 tag does not exist.
–If you are selecting a track when using the exploredevice option, SYNC plays tracks sorted alphabeticallyby file name in the folder you have selected. SYNCthen plays all tracks in any subfolders in the folder youhave selected.
436
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped)

Phone
Possible Cause and ResolutionSymptom
During a call, I can hearexcessive background noise.–Incorrect cell phone settings.
•Check and adjust the audio settings on your cellphone. Refer to your cell phone's user manual.
During a call, I can hear theother person but theycannot hear me.
–Cell phone malfunction.
•Switch your cell phone on and off, and vehicleBluetooth® on and off and try again.
–Cell phone microphone muted.
•Unmute your cell phone microphone.
–Privacy mode is enabled.
•Switch off privacy mode.
During a call, I cannot hearthe other person and theycannot hear me.
–System restart required.
•Switch the ignition off and open the door. Closethe door and lock the vehicle. Wait until thetouchscreen is off and any illuminated USB portsare not illuminated. Unlock the vehicle, switch theignition on and try again.
I cannot download a phone-book.–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
–Incorrect system settings.
•Switch automatic phonebook download on. SeeSettings (page 431).
–Cell phone malfunction.
•Switch your cell phone off and on to reset it andtry again.
437
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped)

Apps
Possible Cause and ResolutionSymptom
The system cannot find anyapps.–Incompatible device.
•You need an Android device with OS 4.3 or higheror an iOS device with iOS 8.0 or higher. Pair andconnect your Android device to find compatibleapps. Connect your iOS device to a USB port orpair and connect using Bluetooth®.
I have a compatible deviceand it is correctly connectedbut the system still cannotfind any apps.
–Compatible apps are not installed on your device.
•Download and install the latest version of the app.
–Compatible apps are not running on your device.
•Start the apps to allow the system to find themand make sure you sign in to any apps if required.
–Incorrect app settings.
•Check and adjust the app settings on your deviceand allow SYNC to access the app if required.
I have a compatible device,it is correctly connected andmy apps are running but thesystem still cannot find anyapps.
–Apps failed to fully close.
•Restart the apps and try again.
•If you have an Android device with apps that havean exit or quit option, use this and then restart theapps. Alternatively, use the force stop option in thesettings menu on your device.
•If you have an iOS device with iOS 8.0 or higher,tap the home button on your device twice and thenswipe the app upward to close it.
I have an Android devicethat is correctly connected,I have restarted my appsand they are running but thesystem still cannot findthem.
–An issue on some older versions of the Android oper-ating system could result in apps not being found.
•Switch Bluetooth® off and on again to force thesystem to reconnect to your device.
440
2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ 3 (If Equipped)

Traction Control.............................................174Principle of Operation.......................................174Transmission..................................................163Technical Specifications - Mach 1................168Transporting the Vehicle - Mach 1.........223Transporting the Vehicle...........................238
U
Under Hood Overview - 2.3LEcoBoost™.................................................259Under Hood Overview - 5.0L, Mach1.........................................................................261Under Hood Overview - 5.0L..................260USB Port.........................................................382Using Adaptive Cruise Control................185Using MyKey With Remote StartSystems..........................................................65Using Snow Chains.....................................325Using Stability Control................................176Using Summer Tires...................................322Using SYNC™ With Your MediaPlayer............................................................390Using SYNC™ With Your Phone...........386Using Traction Control................................174Using Voice Recognition...........................384Using Winter Tires.......................................325Utilizing the Mediation/ArbitrationProgram (Canada Only).........................242
V
Vehicle Care....................................................291General Information..........................................291General Information - Mach 1.........................291Vehicle Identification Number................345Vehicle Storage............................................298Vehicle Wi-Fi Hotspot................................372VentilationSee: Climate Control.........................................126VINSee: Vehicle Identification Number............345Voice Control....................................................75
W
Warning Lamps and Indicators.................93Warranty Information................................493
Washer Fluid Check.....................................275WashersSee: Cleaning the Exterior..............................293See: Cleaning the Exterior - Mach 1............293See: Wipers and Washers.................................78Waxing.............................................................295Welcome Lighting..........................................83What Is a Connected Vehicle..................368What Is Automatic High BeamControl............................................................84What Is Cruise Control...............................184What Is MyKey.................................................63What Is Remote Start.................................123What Is the Cabin Air Filter........................132What Is the Garage Door Opener...........140Wheel NutsSee: Changing a Road Wheel.......................330Wheels and Tires..........................................301General Information..........................................301Technical Specifications.................................336Wi FiSee: Changing the Vehicle Wi-Fi HotspotName or Password.......................................372See: Connecting the Vehicle to a Wi-FiNetwork...........................................................368See: Creating a Vehicle Wi-Fi Hotspot.......372See: Vehicle Wi-Fi Hotspot.............................372Windows and Mirrors...................................86Windshield Washers.....................................79Windshield Wipers.........................................78Winter TiresSee: Using Winter Tires....................................325Wiper BladesSee: Checking the Wiper Blades..................276Wipers and Washers.....................................78Wrecker TowingSee: Transporting the Vehicle - Mach 1.......223
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingIndex