DRIVING THROUGH MUD ANDWATER
Mud
Be cautious of sudden changes in vehiclespeed or direction when you are driving inmud. Even all-wheel drive and four-wheeldrive vehicles can lose traction in mud. Ifyour vehicle slides, steer in the direction ofthe slide until you regain control of yourvehicle. After driving through mud, cleanoff residue stuck to rotating driveshaftsand tires. Excess residue can cause animbalance that could damage drivecomponents.
Note:If your vehicle gets stuck in mud, itcould be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts in a steady pattern. Presslightly on the accelerator in each gear.
Water
If you must drive through water approachit cautiously. See Driving ThroughShallow Water (page 303).
DRIVING ON HILLY OR SLOPINGTERRAIN
Although natural obstacles could make itnecessary to travel diagonally up or downa hill or steep incline, you should try to drivestraight up or straight down.
Note:Avoid turning on steep slopes or hills.A danger lies in losing traction, slippingsideways and possible vehicle roll over.Whenever driving on a hill, determinebeforehand the route you can use. Do notdrive over the crest of a hill without seeingwhat conditions are on the other side. Donot drive in reverse over a hill without theaid of an observer.
Apply just enough power to the wheels toclimb the hill. Too much power causes thetires to slip, spin or lose traction, and youcould lose control of your vehicle. Whendescending a steep hill, do not descendthe hill in neutral. Avoid sudden hardbraking to keep the front wheels rolling andto maintain your vehicle's steering.
Note:Your vehicle has anti-lock brakes,apply the brakes steadily. Do not pump thebrakes.
DRIVING IN SAND
When driving over sand, try to keep all fourwheels on the most solid area of the trail.Shift to a lower gear and drive steadilythrough the terrain. Apply the acceleratorslowly and avoid excessive wheel slip. Donot drive your vehicle in deep sand for anextended period of time. This couldoverheat the system. A message appearsin the information display. See All-WheelDrive – Information Messages (page196).
Note:If your vehicle gets stuck in sand, itcould be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts in a steady pattern. Presslightly on the accelerator in each gear.
ELECTRIC VEHICLE
MAXIMIZING YOUR DRIVINGRANGE
Driving in Cold Weather
Keep your vehicle charged before headingout into cold weather.
Use the heated seats and steering wheelfor comfort along with moderate cabintemperature and fan settings to reduceenergy needed for climate control.
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Preconditioning Your Vehicle
You can precondition your vehicle by usingdeparture and comfort settings to warmor cool your cabin and the high voltagebattery when your vehicle is plugged in. Byusing energy from your charging sourceprior to your departure, batterytemperature can be managed for bestdriving performance and less energy willbe needed for heating or cooling of thecabin at the start of your drive. This helpsmaximize your driving range. See Settingthe Charging Schedule and Preferences(page 184).
Note:You can also access departure andcomfort settings using the FordPass App.
Note:Lower cabin temperature settings onthe climate control system results in bettertrip range.
Parking Your Vehicle
At temperatures just above the freezingpoint and lower, plug your vehicle in whennot in use to maintain high voltage batteryperformance.
When possible park your vehicle under acovered area or in a garage. This will helpto moderate temperatures which affectperformance of the high voltage batteryand require energy to heat or cool thecabin.
Driving Style
Range is reduced when driving aggressivelyor at consistently high speeds. Aggressivedriving for extended periods could alsoresult in reducing your battery’s efficiencyand lifespan. Use the trip application onyour touchscreen to see your driving scores.See Trip Data (page 133).
DRIVING IN COLD WEATHER
Pack a small supply kit with a 12 V jumpbox, blanket, snow scraper and glovesduring winter.
We recommend winter tires with sufficienttread depth for traction.
Clear snow and ice from the roof, hood, allwindows and mirrors. Remove piled upsnow or ice from the wipers and washernozzles. Allow time for windows to defrostand interior controls to warm up beforedriving.
Preconditioning Your Vehicle
You can precondition your vehicle to warmor cool the cabin and the high voltagebattery when you have your vehicleplugged in. You can charge your vehicle tothe targeted level and also make sure yourvehicle is at a comfortable temperaturefor the occupants.
Note:You can precondition your vehicleprior to your departure using the FordPassapp.
Keep your vehicle fully charged beforeheading out into cold weather.
Note:Using seat heaters is more efficientfor warming occupants than using the heatfrom the climate control.
Note:Lower cabin temperature settings onthe climate control system results in bettertrip range.
DRIVING THROUGH SHALLOW
WATER
WARNING: Do not attempt tocross a deep or flowing body of water.Failure to follow this instruction couldresult in the loss of control of yourvehicle, personal injury or death.
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Note:Driving through standing water cancause vehicle damage.
Note:Engine damage can occur if waterenters the air filter.
Before driving through standing water,check the depth. Never drive through waterthat is higher than the bottom of the frontrocker area of your vehicle.
When driving through standing water, drivevery slowly and do not stop your vehicle.Your brake performance and traction couldbe limited. After driving through water andas soon as it is safe to do so:
•Lightly press the brake pedal to dry thebrakes and to check that they work.
•Turn the steering wheel to check thatthe steering power assist works.
Check the function of the following:
•Horn
•Exterior lights
FLOOR MATS
WARNING: Use a floor matdesigned to fit the footwell of yourvehicle that does not obstruct the pedalarea. Failure to follow this instructioncould result in the loss of control of yourvehicle, personal injury or death.
WARNING: Pedals that cannotmove freely can cause loss of vehiclecontrol and increase the risk of seriouspersonal injury.
WARNING: Secure the floor matto both retention devices so that itcannot slip out of position and interferewith the pedals. Failure to follow thisinstruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
WARNING: Do not place additionalfloor mats or any other covering on topof the original floor mats. This couldresult in the floor mat interfering with theoperation of the pedals. Failure to followthis instruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
WARNING: Always make sure thatobjects cannot fall into the driver footwell while your vehicle is moving. Objectsthat are loose can become trappedunder the pedals causing a loss ofvehicle control.
To install the floor mats, position the floormat eyelet over the retention post andpress down to lock in position.
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LOCATING THE TIRE LABEL
The tire label or safetycertification label is on the driverside B-pillar or the edge of thedriver door. It contains informationon the recommended front andrear tire inflation pressures. SeeLocating the SafetyCompliance CertificationLabels (page 291).
DEPARTMENT OF
TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
Tire Quality Grades apply to newpneumatic passenger car tires.The Quality grades can be foundwhere applicable on the tiresidewall between tread shoulderand maximum section width. Forexample: Treadwear 200Traction AA Temperature A.
These Tire Quality Grades aredetermined by standards that theUnited States Department of
Transportation has set.
Tire Quality Grades apply to newpneumatic passenger car tires.They do not apply to deep tread,winter-type snow tires,space-saver or temporary usespare tires, light truck or LT typetires, tires with nominal rimdiameters of 10 to 12 inches orlimited production tires as definedin Title 49 Code of FederalRegulations Part 575.104 (c)(2).
U.S. Department ofTransportation Tire qualitygrades: The U.S. Department ofTransportation requires us to giveyou the following informationabout tire grades exactly as thegovernment has written it.
Treadwear
The treadwear grade is acomparative rating based on thewear rate of the tire when testedunder controlled conditions on aspecified government test course.For example, a tire graded 150would wear 1½ times as well onthe government course as a tiregraded 100. The relativeperformance of tires dependsupon the actual conditions of theiruse, however, and may departsignificantly from the norm due tovariations in driving habits, servicepractices, and differences in roadcharacteristics and climate.
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Traction AA A B C
WARNING: The tractiongrade assigned to this tire isbased on straight-ahead brakingtraction tests, and does notinclude acceleration, cornering,hydroplaning or peak tractioncharacteristics.
The traction grades, from highestto lowest are AA, A, B, and C. Thegrades represent the tire’s abilityto stop on wet pavement asmeasured under controlledconditions on specifiedgovernment test surfaces ofasphalt and concrete. A tiremarked C may have poor tractionperformance.
Temperature A B C
WARNING: Thetemperature grade for this tire isestablished for a tire that isproperly inflated and notoverloaded. Excessive speed,underinflation, or excessiveloading, either separately or incombination, can cause heatbuildup and possible tire failure.
The temperature grades are A(the highest), B and C,representing the tire’s resistanceto the generation of heat and itsability to dissipate heat when
tested under controlled conditionson a specified indoor laboratory
test wheel. Sustained hightemperature can cause thematerial of the tire to degenerateand reduce tire life, and excessivetemperature can lead to suddentire failure. The grade Ccorresponds to a level ofperformance which all passengercar tires must meet under theFederal Motor Vehicle SafetyStandard No. 139. Grades B and Arepresent higher levels ofperformance on the laboratorytest wheel than the minimumrequired by law.
INFORMATION ON THE TIRE
SIDEWALL
Both United States and CanadaFederal regulations require tiremanufacturers to placestandardized information on thesidewall of all tires. Thisinformation identifies anddescribes the fundamentalcharacteristics of the tire and alsoprovides a U.S. DOT TireIdentification Number for safetystandard certification and in caseof a recall.
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*Treadwear The treadwear gradeis a comparative rating based onthe wear rate of the tire whentested under controlled conditionson a specified government testcourse. For example, a tire graded150 would wear one and one-halftimes as well on the governmentcourse as a tire graded 100.
*Traction: The traction grades,from highest to lowest are AA, A,B, and C. The grades represent thetire's ability to stop on wetpavement as measured undercontrolled conditions on specifiedgovernment test surfaces ofasphalt and concrete. A tiremarked C may have poor tractionperformance.
*Temperature: The temperaturegrades are A (the highest), B andC, representing the tire'sresistance to the generation ofheat and its ability to dissipateheat when tested under controlledconditions on a specified indoorlaboratory test wheel.
M.Maximum InflationPressure: Indicates the tiremanufacturers' maximumpermissible pressure or thepressure at which the maximumload can be carried by the tire. Thispressure is normally higher thanthe vehicle manufacturer'srecommended cold inflationpressure which can be found onthe Safety ComplianceCertification Label (affixed to
either the door hinge pillar,door-latch post, or the door edge
that meets the door-latch post,next to the driver's seatingposition), or Tire Label which islocated on the B-Pillar or the edgeof the driver’s door. The coldinflation pressure should never beset lower than the recommendedpressure on the vehicle label.
The tire suppliers may haveadditional markings, notes orwarnings such as standard loador radial tubeless.
Additional InformationContained on the Tire Sidewallfor LT Type Tires
Note:Tire Quality Grades do notapply to this type of tire.
LT type tires have some additionalinformation beyond those of Ptype tires; these differences aredescribed below.
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pressures found on the SafetyCompliance Certification label, or theTire Label on the B-Pillar or the edge ofthe driver door. Failure to follow thisinstruction could result in loss of vehiclecontrol, vehicle rollover, or personal injuryor death.
The tires on your vehicle could haveall-weather treads to provide traction inrain and snow. In some climates you needto use snow tires and chains on yourvehicle in emergency situations or ifrequired by law.
Note:The suspension insulation andbumpers help prevent vehicle damage. Donot remove these components from yourvehicle when using snow tires and chains.
Note:Driving too fast for road conditionscreates the possibility of loss of vehiclecontrol. Driving at very high speeds forextended periods of time may result indamage to vehicle components.
Note:Snow chains could damagealuminum wheels.
Follow these guidelines when using snowtires and chains:
•On non-GT models, use ultra lowprofile cables, 10 mm or less indimension as measured on the sidewallof your tire, only with 225/60R18 or225/55R19 all season tires.
•On GT models, use ultra low profilecables, 10 mm or less in dimension asmeasured on the sidewall of your tire,only with 225/55R19 all season tires.
•Do not use snow chains or cables with245/45R20.
•Not all S-class snow chains or cablesmeet the same restrictions. Chains ofthis size restriction include a tensioningdevice.
•Purchase chains or cables from amanufacturer that clearly labels bodyto tire dimension restrictions.
•Install snow chains or cables in pairson the rear tires only.
•When driving with snow chains do notexceed 30 mph (50 km/h) or themaximum speed recommended by thechain manufacturer, whichever is less.
•Install cables securely, verifying thatthe cables do not touch any wiring orbrake lines.
•Drive cautiously. If you hear the cablesrub or bang against the vehicle, stopand retighten them. If this does notwork, remove the cables to preventvehicle damage.
•Remove the tire chains when they areno longer needed. Do not use snowchains on dry roads.
If you have any questions regarding snowchains or cables, contact your authorizeddealer.
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
Utility vehicles and trucks handledifferently than passenger cars in thevarious driving conditions that areencountered on streets, highways andoff-road. Utility vehicles and trucks are notdesigned for cornering at speeds as highas passenger cars any more than low-slungsports cars are designed to performsatisfactorily under off-road conditions.
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, call or write torequest a program application. You will beasked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken to
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