•When the front passenger sensingsystem enables the front passengerfrontal airbag, the passenger airbagstatus indicator illuminates the onlamp.
If a person of adult size is sitting in the frontpassenger seat, but the passenger airbagstatus indicator off lamp is illuminated, itis possible that the person is not sittingproperly in the seat. If this happens:
•Switch your vehicle off and ask theperson to place the seat backrest in anupright position.
•Have the person sit upright in the seat,centered on the seat cushion, with theperson's legs comfortably extended.
•Restart your vehicle and have theperson remain in this position for abouttwo minutes. This allows the systemto detect that person and enable thepassenger frontal airbag.
•If the indicator off lamp remainsilluminated even after this, you shouldadvise the person to ride in the rearseat.
After all occupants have adjusted theirseats and put on seatbelts, it is veryimportant that they continue to sit upright,leaning against the seat backrest, andcentered on the seat cushion, with theirfeet comfortably extended on the floor.
Sitting improperly can increase the chanceof injury in a crash event. For example, ifan occupant slouches, lies down, turnssideways, sits forward, leans forward orsideways, or puts one or both feet up, thechance of injury during a crash greatlyincreases.
If you think that the state of the passengerairbag status indicator lamp is incorrect,check for the following:
•Objects lodged underneath the seat.
•Objects between the seat cushion andthe center console.
•Objects hanging off the seat backrest.
•Objects stowed in the seat backrestmap pocket.
•Objects placed on the occupant's lap.
•Cargo interference with the seat
•Other passengers pushing or pulling onthe seat.
•Rear passenger feet and knees restingor pushing on the seat.
The listed conditions could cause theweight of a properly seated occupant tobe incorrectly interpreted by the frontpassenger sensing system. The person inthe front passenger seat could appearheavier or lighter due to the conditionslisted.
Make sure the front passengersensing system is operatingproperly. See Crash Sensorsand Airbag Indicator (page 63).
If the airbag readiness light is on, do thefollowing:
•Pull your vehicle over.
•Switch your vehicle off.
•Check for any objects lodgedunderneath the front passenger seator cargo interfering with the seat.
•Remove the obstruction if found.
•Restart your vehicle.
•Wait at least two minutes and verifythat the airbag readiness light in theinstrument cluster is no longerilluminated.
•If the airbag readiness light in theinstrument cluster remains illuminated,there may be a problem due to thefront passenger sensing system.
Do not attempt to repair or service thesystem. Take your vehicle in for serviceimmediately.
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If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact yourCustomer Relationship Center. SeeContacting Us (page 15).
FRONT PASSENGER SENSINGSYSTEM PRECAUTIONS
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Any alteration ormodification to the front passenger seatmay affect the performance of the frontpassenger sensing system. This couldseriously increase the risk of injury ordeath.
WARNING: Do not stow objects inthe seatback map pocket or hangobjects off a seatback if a child is in thefront passenger seat. Do not placeobjects under the front passenger seator between the seat and the centerconsole. Check the passenger airbagindicator lamp for proper airbag status.Failure to follow these instructions mayinterfere with the front passenger seatsensing system and increase the risk ofserious injury.
FRONT PASSENGER SENSING SYSTEM INDICATORS
Passenger AirbagPassenger Airbag StatusIndicatorOccupant
DisabledOFF: IlluminatedEmpty
ON: Not Illuminated
DisabledOFF: IlluminatedChild
ON: Not Illuminated
EnabledOFF: Not IlluminatedAdult
ON: Illuminated
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CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or addingequipment to the front of your vehiclecould affect the performance of theairbag system, increasing the risk ofinjury. This includes the hood, bumpersystem, frame, front body structure, towhooks, hood pins, push bar andsnowplows.
Your vehicle has a collection of crash andoccupant sensors. These sensors provideinformation to the restraints controlmodule which activates the following:
•Front and rear seatbelt pretensioners.
•Driver airbag.
•Passenger airbag.
•Knee airbag(s).
•Front and rear seat mounted sideairbags.
•Adaptive steering column.
•Safety Canopy.
Based on the type of crash, the restraintscontrol module deploys the appropriatesafety devices.
The restraints control module alsomonitors the readiness of the above safetydevices plus the crash and occupantsensors. This module indicates thereadiness of the safety system bydisplaying a warning indicator light in theinstrument cluster. If the warning light isnot working, the system sounds a tone asa backup. Routine maintenance of theairbag is not required.
A difficulty with the system is indicated byone or more of the following:
The readiness light will notilluminate immediately after youswitch the power on.
•The readiness light either flashes orstays on.
•You hear a series of five tones. Thetone pattern repeats periodically untilthe problem, the light or both arerepaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced immediately.Unless serviced, the system may notfunction properly in the event of a crash.
The fact that the seatbelt pretensionersor front airbags did not activate for bothfront seat occupants in a crash does notmean that something is wrong with thesystem. Rather, it means the restraintscontrol module determined the accidentconditions (crash severity, seatbelt usage)were not appropriate to activate thesesafety devices.
•The front airbags activate only infrontal and near-frontal crashes. Frontairbags may activate in rollovers, sideimpacts or rear impacts if the crashcauses sufficient frontal deceleration.
•The seatbelt pretensioners activate infrontal, near-frontal and side crashes,and in rollovers.
•The knee airbag deploys based oncrash severity and occupant conditions.
•The side airbags inflate in certain sideimpact crashes or rollover events. Sideairbags may activate in other types ofcrashes if the vehicle experiencessufficient sideways motion ordeformation.
•The Safety Canopy inflates in certainside impact crashes or rollover events.The Safety Canopy may activate inother types of crashes if the vehicleexperiences sufficient sideways motionor deformation, or a certain likelihoodof rollover.
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DISPOSING OF AIRBAGS
Contact your authorized dealer as soon aspossible. Airbags must be disposed of byqualified personnel.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the battery shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag oractivate the battery shut-off. If aconnected cell phone sustains damage orloses its connection to SYNC during acrash, SYNC will search for and try toconnect to a previously paired cell phone.SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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FRONT SEAT PRECAUTIONS
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Do not recline the seatbackrest too far as this can cause theoccupant to slide under the seatbelt,resulting in personal injury in the eventof a crash.
WARNING: Do not place objectshigher than the top of the seat backrest.Failure to follow this instruction couldresult in personal injury or death in theevent of a sudden stop or crash.
WARNING: Do not adjust the driverseat or seat backrest when your vehicleis moving. This may result in sudden seatmovement, causing the loss of controlof your vehicle.
SITTING IN THE CORRECT
POSITION
When you use them properly, the seat,head restraint, seatbelt and airbags willprovide optimum protection in the eventof a crash.
We recommend that you follow theseguidelines:
•Sit in an upright position with the baseof your spine as far back as possible.
•Do not recline the seat backrest so thatyour torso is more than 30 degreesfrom the upright position.
•Adjust the head restraint so that thetop of it is level with the top of yourhead and as far forward as possible.Make sure that you remaincomfortable.
•Keep sufficient distance betweenyourself and the steering wheel. Werecommend a minimum of 10 in(25 cm) between your breastbone andthe airbag cover.
•Hold the steering wheel with your armsslightly bent.
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STARTING AND POWERING
OFF PRECAUTIONS
•The system may not function if theremote control is close to metalobjects or electronic devices, such askeys or a cell phone.
•A valid remote control must be insideyour vehicle to switch the power on andstart your vehicle.
•Remote controls left inside your vehiclewhen locked are disabled. A messagemay appear in the information displayindicating that there is no key detectedwhen you try to start your vehicle.Press the unlock button on the remotecontrol to enable it, and then start yourvehicle.
•Make sure all occupants fasten theirseat belt.
•Make sure the headlamps andelectrical accessories are off.
•Make sure the parking brake is on.
•Make sure the vehicle is in park (P).
STARTING THE VEHICLE
1.Fully press the brake pedal.
Note:Do not touch the accelerator pedal.
2.Press the push button start.
You can also start your vehicle using ValetMode or a Backup Start Passcode. SeePhone as a Key (page 72).
POWERING OFF
WARNING: Do not switch off yourvehicle when it is moving. This results ina significant decrease in braking andsteering assistance. If the vehicle isswitched off, some electrical circuits, forexample airbags, could also turn off.Failure to follow this instruction couldresult in the loss of control of yourvehicle, personal injury or death.
Note:If you unintentionally switch yourvehicle off, shift into neutral (N) and restartyour vehicle.
When your vehicle is not moving and isstarted, or the power is in accessory mode,press and release the push button startwithout pressing the brake pedal. Thisshuts off the vehicle and all electricalaccessories.
When your vehicle is moving, press thepush button start three times within twoseconds, or press and hold for at least onesecond. Shift into neutral (N) and use thebrakes to bring your vehicle to a safe stop.When your vehicle comes to a completestop, shift into park (P).
RESTARTING THE VEHICLE
AFTER POWERING OFF
Fast Restart
The fast restart feature allows you torestart your vehicle within 10 seconds ofswitching it off, even if it does not detecta valid remote control.
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1.Connect the positive (+) jumper cableto the positive (+) jump point of thedischarged battery vehicle.
2.Connect the other end of the positive(+) jumper cable to the positive (+)terminal of the booster vehicle battery.
3.Connect the negative (-) jumper cableto the negative (-) terminal of thebooster vehicle battery.
4.Make the final connection of thenegative (-) jumper cable to thenegative (-) ground point of thedischarged battery vehicle.
5.Unlock the driver door. See Unlockingand Locking the Doors Using theRemote Control (page 81).
JUMP STARTING THE VEHICLE
To Start Your Vehicle
1.Run the engine of the booster vehicleat a moderately high speed.
2.Move the transmission selector leverof the low charge vehicle to park (P).
3.Switch on the ready to drive mode. SeeStarting the Vehicle (page 164).
4.Run both vehicles for a minimum ofthree minutes before disconnecting thecables.
Note:Do not switch the headlamps onwhen disconnecting the cables. The peakvoltage could damage the bulbs.
Disconnect the cables in the reverse order.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASHALERT SYSTEM
The system helps draw attention to yourvehicle in the event of a serious impact.
HOW DOES THE POST-CRASHALERT SYSTEM WORK
The system is designed to turn the hazardflashers on, turn the courtesy lamps on,intermittently sound the horn and unlockall doors in the event of a serious impactthat deploys an airbag or the seatbeltpretensioners.
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