WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the battery shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag oractivate the battery shut-off. If aconnected cell phone sustains damage orloses its connection to SYNC during acrash, SYNC will search for and try toconnect to a previously paired cell phone.SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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FRONT SEAT PRECAUTIONS
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Do not recline the seatbackrest too far as this can cause theoccupant to slide under the seatbelt,resulting in personal injury in the eventof a crash.
WARNING: Do not place objectshigher than the top of the seat backrest.Failure to follow this instruction couldresult in personal injury or death in theevent of a sudden stop or crash.
WARNING: Do not adjust the driverseat or seat backrest when your vehicleis moving. This may result in sudden seatmovement, causing the loss of controlof your vehicle.
SITTING IN THE CORRECT
POSITION
When you use them properly, the seat,head restraint, seatbelt and airbags willprovide optimum protection in the eventof a crash.
We recommend that you follow theseguidelines:
•Sit in an upright position with the baseof your spine as far back as possible.
•Do not recline the seat backrest so thatyour torso is more than 30 degreesfrom the upright position.
•Adjust the head restraint so that thetop of it is level with the top of yourhead and as far forward as possible.Make sure that you remaincomfortable.
•Keep sufficient distance betweenyourself and the steering wheel. Werecommend a minimum of 10 in(25 cm) between your breastbone andthe airbag cover.
•Hold the steering wheel with your armsslightly bent.
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STARTING AND POWERING
OFF PRECAUTIONS
•The system may not function if theremote control is close to metalobjects or electronic devices, such askeys or a cell phone.
•A valid remote control must be insideyour vehicle to switch the power on andstart your vehicle.
•Remote controls left inside your vehiclewhen locked are disabled. A messagemay appear in the information displayindicating that there is no key detectedwhen you try to start your vehicle.Press the unlock button on the remotecontrol to enable it, and then start yourvehicle.
•Make sure all occupants fasten theirseat belt.
•Make sure the headlamps andelectrical accessories are off.
•Make sure the parking brake is on.
•Make sure the vehicle is in park (P).
STARTING THE VEHICLE
1.Fully press the brake pedal.
Note:Do not touch the accelerator pedal.
2.Press the push button start.
You can also start your vehicle using ValetMode or a Backup Start Passcode. SeePhone as a Key (page 72).
POWERING OFF
WARNING: Do not switch off yourvehicle when it is moving. This results ina significant decrease in braking andsteering assistance. If the vehicle isswitched off, some electrical circuits, forexample airbags, could also turn off.Failure to follow this instruction couldresult in the loss of control of yourvehicle, personal injury or death.
Note:If you unintentionally switch yourvehicle off, shift into neutral (N) and restartyour vehicle.
When your vehicle is not moving and isstarted, or the power is in accessory mode,press and release the push button startwithout pressing the brake pedal. Thisshuts off the vehicle and all electricalaccessories.
When your vehicle is moving, press thepush button start three times within twoseconds, or press and hold for at least onesecond. Shift into neutral (N) and use thebrakes to bring your vehicle to a safe stop.When your vehicle comes to a completestop, shift into park (P).
RESTARTING THE VEHICLE
AFTER POWERING OFF
Fast Restart
The fast restart feature allows you torestart your vehicle within 10 seconds ofswitching it off, even if it does not detecta valid remote control.
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Note:Holding the pressure washer nozzleat an angle to the vehicle's surface maydamage graphics and cause the edges topeel away from the vehicle's surface.
CLEANING CAMERA LENSES ANDSENSORS
We recommend that you only uselukewarm or cold water and a soft clothto clean the camera lens and sensors.
Note:Do not pressure wash camera lensand sensors.
CLEANING THE UNDERBODY
Flush the complete underside of yourvehicle frequently. Keep body and doordrain holes free from packed dirt.
Rear suspension components may requireregular cleaning with a power washer or athorough rinse with a strong stream ofwater if the vehicle is operated in dusty ormuddy environments. Rear leaf springs orother suspension components may emitsqueaking or popping noises whileoperating the vehicle if particles, such asdirt, rocks, or other debris, are present inthe components.
CLEANING THE INTERIOR
CLEANING THE INSTRUMENTPANEL
WARNING: Do not use chemicalsolvents or strong detergents whencleaning the steering wheel orinstrument panel to avoid contaminationof the airbag system.
We recommend that you only clean theinstrument panel and cluster lens with adamp soft cloth. Dry the area with a clean,soft cloth.
For additional information and assistance,we recommend that you contact anauthorized dealer.
Note:Avoid cleaners or polishes thatincrease the gloss of the upper portion ofthe instrument panel. The dull finish in thisarea helps protect you from undesirablewindshield reflection.
CLEANING PLASTIC
We recommend that you only use a mildsoap and water solution on a soft cloth.Dry the area with a clean, soft cloth.
CLEANING DISPLAYS ANDSCREENS
We recommend that you only use amicrofiber cloth in a circular motion toclean off the fingerprint or dust.
If dirt or fingerprints are still on the screen,apply a small amount of alcohol to thecloth and try to clean it again.
Note:Do not pour or spray alcohol onto thetouchscreen.
Note: Do not use detergent or any type ofsolvent to clean the touchscreen.
CLEANING FABRIC
WARNING: On vehicles equippedwith seat-mounted airbags, do not usechemical solvents or strong detergents.Such products could contaminate theside airbag system and affectperformance of the side airbag in a crash.
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1
12V Battery.....................................................328Changing the 12V Battery...............................328Charging the 12V Battery................................32812V Battery – Troubleshooting...............32812V Battery – Information Messages.........32912V Battery – Warning Lamps......................328
3
360 Degree Camera...................................229360 Degree Camera Settings.........................231360 Degree Camera Guide Lines..........230360 Degree Camera Limitations...........229360 Degree Camera Precautions..........229360 Degree Camera Settings..................231Switching the 360 Degree Camera On andOff........................................................................231Switching the 360 Degree CameraView.....................................................................231
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911 Assist...........................................................66
A
A/CSee: Climate Control.........................................136About This Publication..................................17ABSSee: Brakes............................................................197Accessing Apps............................................397Accessing Navigation.................................401Accessing the Passive Key BackupPosition.........................................................165Accessing the Trip Computer...................133Accessories....................................................407AC Charging....................................................179Connecting the Charger...................................179Stopping Charging..............................................181Active Park Assist.........................................232Active Park Assist –Troubleshooting............................................234Active Park Assist Precautions...............232
Active Park Assist –Troubleshooting........................................234Active Park Assist – Frequently AskedQuestions.........................................................234Active Park Assist – InformationMessages.........................................................234Adaptive Cruise Control............................236Adaptive Cruise Control –Troubleshooting............................................249Lane Centering....................................................243Predictive Speed Assist..................................246Predictive Speed Assist –Troubleshooting............................................249Adaptive Cruise Control AutomaticCancellation...............................................239Adaptive Cruise Control Indicators.......243Adaptive Cruise ControlLimitations..................................................236Adaptive Cruise ControlPrecautions.................................................236Adaptive Cruise Control –Troubleshooting........................................249Adaptive Cruise Control – InformationMessages.........................................................249Adjusting the Exterior Mirrors...................123Adjusting the Headlamps.........................329Adjusting the Instrument Panel LightingBrightness.....................................................118Adjusting the Luggage CompartmentLoad Floor...................................................299Adjusting the Map........................................401Changing the Format of the Map................401Zooming the Map In and Out........................401Adjusting the Seatbelt Height....................51Adjusting the Seatbelts DuringPregnancy.......................................................51Adjusting the Sound Settings.................378Adjusting the Steering Wheel..................105Adjusting the Volume.................................377Aid Mode.........................................................265How Does Aid Mode Work.............................265What Is Aid Mode..............................................265Airbag Precautions........................................58Airbags...............................................................56Front Passenger Sensing System..................60Air ConditioningSee: Climate Control.........................................136
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Closing the Frunk.........................................297Closing the Frunk from Outside YourVehicle...............................................................297Closing the Liftgate.......................................94Closing the Hands-Free Liftgate....................95Closing the Liftgate From Inside YourVehicle.................................................................94Closing the Liftgate From Outside YourVehicle.................................................................94Closing the Liftgate Using the RemoteControl................................................................95Cold Weather Precautions........................301Connected Navigation...............................401Connected Vehicle.......................................372Connected Vehicle –Troubleshooting.............................................373Connecting the Vehicle to a MobileNetwork.............................................................372Connected Vehicle Data..............................24Connected Vehicle Limitations...............372Connected Vehicle Requirements.........372Connected Vehicle –Troubleshooting........................................373Connected Vehicle – Frequently AskedQuestions.........................................................373Connecting a Bluetooth® Device.........396Connecting the Vehicle to a MobileNetwork........................................................372Connecting FordPass to the Modem..........372Enabling and Disabling the Modem............372What Is the Modem...........................................372Connecting the Vehicle to a Wi-FiNetwork........................................................372Connecting Your Phone............................393Contacting Us...................................................15Cooling System Capacity andSpecification..............................................366Crash and BreakdownInformation.................................................306Automatic Crash Shutoff................................310Jump Starting the Vehicle..............................307Post-Crash Alert System................................309Crash Sensors and Airbag Indicator........63Creating a MyKey............................................77Creating a Personal Profile......................399Creating a Vehicle Wi-Fi Hotspot...........375
Cross Traffic Alert.........................................274Cross Traffic Alert –Troubleshooting............................................276Cross Traffic Alert Indicators....................275Cross Traffic Alert Limitations.................274Cross Traffic Alert Precautions...............274Cross Traffic Alert –Troubleshooting........................................276Cross Traffic Alert – InformationMessages.........................................................276Cross Traffic Braking...................................207Cross Traffic Braking –Troubleshooting...........................................208Cross Traffic Braking Indicators.............208Cross Traffic Braking Precautions.........207Cross Traffic Braking –Troubleshooting.......................................208Cross Traffic Braking – Frequently AskedQuestions........................................................209Cross Traffic Braking – InformationMessages.........................................................208Cup Holders....................................................163Cup Holder Precautions...................................163Customer Information................................414Radio Frequency Certification Labels.........417
D
Data Privacy......................................................22DC Charging.....................................................181Connecting the Charger....................................181Stopping Charging.............................................182Deleting a Personal Profile.....................400Department of Transportation UniformTire Quality Grades..................................339Digital Radio..................................................379Digital Radio Indicators...................................380Digital Radio Limitations.................................379How Does Digital Radio Work.......................379Switching Digital Radio Reception On andOff......................................................................380What Is Digital Radio........................................379Directing the Flow of Air.............................138Disposing of Airbags.....................................64Distance Alert................................................281Adjusting the Sensitivity of DistanceAlert....................................................................281What Is Distance Alert......................................281
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Glove Compartment...................................163Opening the Glove Compartment...............163
H
Headlamp AdjustingSee: Adjusting the Headlamps.....................329Headlamps........................................................111Headlamp Indicators...........................................111Switching Headlamp Exit Delay On andOff..........................................................................111Using the High Beam Headlamps..................111Headlamps – Troubleshooting.................112Headlamps – Frequently AskedQuestions...........................................................112Heated Seats.................................................149Heated Seat Precautions................................149Switching the Heated Seats On andOff.......................................................................149HeatingSee: Climate Control.........................................136High Voltage Battery Gauge......................127High Voltage Battery...................................166High Voltage Battery –Troubleshooting.............................................167High Voltage Battery Precautions..........166High Voltage Battery –Troubleshooting.........................................167High Voltage Battery – WarningLamps.................................................................167Hill Start Assist..............................................210Hill Start Assist Precautions....................210Hood LockSee: Opening and Closing the Hood..........325Horn...................................................................105How Does 911 Assist Work.........................66How Does Active Park Assist Work.......232How Does Adaptive Cruise Control WithStop and Go Work....................................236How Does All-Wheel Drive Work...........196How Does Auto Hold Work........................211How Does Blind Spot InformationSystem Work................................................271How Does BlueCruise Work......................251How Does Cross Traffic AlertWork...............................................................274How Does Cross Traffic BrakingWork...............................................................207
How Does Driver Alert Work....................285How Does Easy Entry and Exit Work.......91How Does Hill Start Assist Work............210How Does Pre-Collision AssistWork...............................................................277How Does Reverse Brake AssistWork..............................................................203How Does Speed Sign RecognitionWork...............................................................287How Does Stability Control Work...........215How Does the 360 Degree CameraWork...............................................................229How Does the Lane Keeping SystemWork..............................................................263How Does the Personal Safety SystemWork.................................................................55How Does the Rear Occupant AlertSystem Work...............................................152How Does the Safety Canopy™Work..................................................................57How Does Traction Control Work...........213How Does Walk Away Lock Work...........90How Do Personal Profiles Work.............399How Do the Front Airbags Work...............56How Do the Knee Airbags Work................57How Do the Side Airbags Work................56
I
Identifying Fuse Types...............................324Identifying the Climate ControlUnit.................................................................136Inflating the Tires..........................................351Information on the Tire Sidewall..........340In-Lane Repositioning................................257How Does In-Lane RepositioningWork...................................................................257In-Lane Repositioning Indicators................258Switching In-Lane Repositioning On andOff.......................................................................257Inspecting the Tire for Damage..............352Inspecting the Tire for Wear....................352Inspecting the Wheel ValveStems............................................................353Installing and Removing the LuggageCompartment Cover................................297
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