When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and ExampleInterval
Normal
7,500–12,500 mi(12,000–20,000 km)
Normal commuting with highway drivingNo, or moderate, load or towingFlat to moderately hilly roadsNo extended idling
Severe
5,000–7,500 mi(8,000–12,000 km)
Moderate to heavy load or towingMountainous or off-road conditionsExtended idlingExtended hot or cold operation
Extreme
3,000–5,000 mi(5,000–8,000 km)Maximum load or towingExtreme hot or cold operationExtended engine idling
Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Instrument Cluster Display1
Change the engine oil and filter.
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and the U-joints.
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SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in anyof the following conditions, you need toperform extra maintenance as indicated.If you operate your vehicle occasionallyunder any of these conditions, it is notnecessary to perform the extramaintenance. For specificrecommendations, see your dealershipservice advisor or technician.
Perform the services shown in thefollowing tables when specified or within3,000 mi (4,800 km) of the messageappearing in the instrument cluster displayprompting you to change your oil.
•Example 1: The message comes on at28,750 mi (46,270 km). Perform the30,000 mi (48,000 km) automatictransmission fluid replacement.
•Example 2: The message has notcome on, but the odometer reads30,000 mi (48,000 km) (for example,the Intelligent Oil-Life Monitor wasreset at 25,000 mi (40,000 km).Perform the engine air filterreplacement.
Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the instrumentcluster display and perform services listed in the NormalScheduled Maintenance chart.
As required
Inspect rear axle and U-joints (AWD).Inspect frequently, serviceas required
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
Replace spark plugs.Every 60,000 mi(96,000 km)
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
Utility vehicles and trucks handledifferently than passenger cars in thevarious driving conditions that areencountered on streets, highways andoff-road. Utility vehicles and trucks are notdesigned for cornering at speeds as highas passenger cars any more than low-slungsports cars are designed to performsatisfactorily under off-road conditions.
OUR SUSTAINABILITY
REPORT
You should play your part in protecting theenvironment. Correct vehicle usage andthe authorized disposal of waste, cleaningand lubrication materials are significantsteps toward this aim.
For additional information about oursustainability progress and initiatives, visitwww.sustainability.ford.com.
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB Auto
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HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visitwww.helminc.com.
REPORTING SAFETY DEFECTS
IN THE UNITED STATES
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
IN CANADA
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
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to the exclusive jurisdiction of thecourts of the County of Santa Clara,California. The United NationsConvention on Contracts for theInternational Sale of Goods shall notapply.
7. Assignment
•You may not resell, assign, or transferthis Agreement or any of your rights orobligations, except in totality, inconnection with your permanenttransfer of the TeleNav Software, andexpressly conditioned upon the newuser of the TeleNav Software agreeingto be bound by the terms andconditions of this Agreement. Any suchsale, assignment or transfer that is notexpressly permitted under thisparagraph will result in immediatetermination of this Agreement, withoutliability to TeleNav, in which case youand all other parties shall immediatelycease all use of the TeleNav Software.Notwithstanding the foregoing,TeleNav may assign this Agreement toany other party at any time withoutnotice, provided the assignee remainsbound by this Agreement.
8. Miscellaneous
8.1
This Agreement constitutes the entireagreement between TeleNav and you withrespect to the subject matter hereof.
8.2
Except for the limited licenses expresslygranted in this Agreement, TeleNav retainsall right, title and interest in and to theTeleNav Software, including withoutlimitation all related intellectual propertyrights. No licenses or other rights which arenot expressly granted in this Agreementare intended to, or shall be, granted or
conferred by implication, statute,inducement, estoppel or otherwise, andTeleNav and its suppliers and licensorshereby reserve all of their respective rightsother than the licenses explicitly grantedin this Agreement.
8.3
By using the TeleNav Software, youconsent to receive from TeleNav allcommunications, including notices,agreements, legally required disclosuresor other information in connection with theTeleNav Software (collectively, "Notices")electronically. TeleNav may provide suchNotices by posting them on TeleNav'sWebsite or by downloading such Noticesto your wireless device. If you desire towithdraw your consent to receive Noticeselectronically, you must discontinue youruse of the TeleNav Software.
8.4
TeleNav's or your failure to requireperformance of any provision shall notaffect that party's right to requireperformance at any time thereafter, norshall a waiver of any breach or default ofthis Agreement constitute a waiver of anysubsequent breach or default or a waiverof the provision itself.
8.5
If any provision herein is heldunenforceable, then such provision will bemodified to reflect the intention of theparties, and the remaining provisions ofthis Agreement will remain in full force andeffect.
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Connected Vehicle – Troubleshooting -Vehicles With: SYNC 3/SYNC 2.5.......379Connecting a Bluetooth® Device..........385Connecting a Trailer....................................265Connecting a Trailer Precautions..........265Connecting the Vehicle to a MobileNetwork.........................................................377Connecting FordPass to the Modem..........377Enabling and Disabling the Modem............377What Is the Modem...........................................377Connecting the Vehicle to a Wi-FiNetwork.........................................................377Contacting Us...................................................15Cooling System Capacity andSpecification - 2.0L EcoBoost™........369Cooling System Capacity andSpecification - 2.5L, Hybrid ElectricVehicle (HEV).............................................370Crash and BreakdownInformation.................................................282Automatic Crash Shutoff...............................288Jump Starting the Vehicle..............................284Post-Crash Alert System.................................287Post Impact Braking.........................................288Recovery Towing................................................289Crash Sensors and Airbag Indicator........57Creating a MyKey...........................................68Creating a Vehicle Wi-Fi Hotspot...........381Cross Traffic Alert........................................244Cross Traffic Alert –Troubleshooting............................................246Cross Traffic Alert Indicators...................245Cross Traffic Alert Limitations................244Cross Traffic Alert Precautions...............244Cross Traffic Alert –Troubleshooting........................................246Cross Traffic Alert – InformationMessages.........................................................246Cruise Control.................................................217Cruise Control Indicators...........................218Cup Holders....................................................153Cup Holder Precautions...................................153Customer Information...............................459Radio Frequency CertificationLabels...............................................................463Customizing the Instrument ClusterDisplay - Vehicles With: 4.2 InchScreen.............................................................116
Customizing the Instrument ClusterDisplay - Vehicles With: 6.5 InchScreen.............................................................116
D
Data Privacy......................................................22Department of Transportation UniformTire Quality Grades..................................335Digital Radio..................................................395Digital Radio Indicators...................................395Digital Radio Limitations................................395How Does Digital Radio Work.......................395Switching Digital Radio Reception On andOff......................................................................395What Is Digital Radio........................................395Directing the Flow of Air.............................126Disposing of Airbags.....................................58Distance Alert.................................................251Adjusting the Sensitivity of DistanceAlert.....................................................................251What Is Distance Alert......................................251Distance Indication.....................................249Distance Indication Indicator.........................251Switching Distance Indication On andOff........................................................................251What Is Distance Indication...........................249Door Lock Switch Inhibitor..........................73How Does the Door Lock Switch InhibitorWork......................................................................73Doors and Locks Audible Warnings.........74Doors and Locks..............................................72Autolock...................................................................73Autounlock..............................................................73Door Lock Switch Inhibitor................................73Doors and Locks – Troubleshooting.............74Mislock......................................................................73Operating the Doors From Inside YourVehicle..................................................................72Operating the Doors From Outside YourVehicle..................................................................72Doors and Locks – Troubleshooting.......74Doors and Locks – Frequently AskedQuestions...........................................................75Doors and Locks – InformationMessages............................................................74Doors and Locks – Warning Lamps...............74
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Drive Belt Routing Overview - 2.0LEcoBoost™..................................................315Drive Mode Control.....................................230Drive Mode Control –Troubleshooting.............................................231Drive Modes.........................................................230Drive Mode Control –Troubleshooting.........................................231Drive Mode Control – Frequently AskedQuestions.........................................................233Drive Mode Control – InformationMessages.........................................................232Drive Mode Control – WarningLamps.................................................................231Drive Modes...................................................230Eco..........................................................................230Mud/Ruts.............................................................230Normal....................................................................231Sand.........................................................................231Slippery...................................................................231Sport........................................................................231Tow/Haul...............................................................231Driver Alert......................................................255Driver Alert – Troubleshooting.....................256Driver Alert Indicators................................256Driver Alert Limitations..............................255Driver Alert Precautions............................255Driver Alert – Troubleshooting...............256Driver Alert – Information Messages.........256Driving Economically..................................278Driving Hints...................................................278Driving in Special Conditions.........................279Driving in Special Conditions...................279Driving In Sand...................................................280Driving on Hilly or Sloping Terrain................279Driving Through Mud and Water..................279Driving on Snow and Ice............................278Driving Through Shallow Water.............280
E
Electric Parking Brake AudibleWarning.........................................................195Electric Parking Brake.................................194Electric Parking Brake –Troubleshooting.............................................195
Electric Parking Brake –Troubleshooting.........................................195Electric Parking Brake – InformationMessages..........................................................196Electric Parking Brake – WarningLamps................................................................195Electric Power Steering.............................208Electric Power Steering Precautions.........208How Does Electric Power SteeringWork..................................................................208Electric Vehicle Information.....................427Electromagnetic Compatibility..............532Emergency Call Limitations......................60Emergency Call Requirements.................59Emergency Call System Data....................25Emergency Towing - Gasoline................293Emergency Towing - Hybrid ElectricVehicle (HEV)............................................293Emission Law................................................528Enabling Remote Start...............................122End User License Agreement.................503Engine Block Heater....................................159Engine Block Heater Precautions.................159How Does the Engine Block HeaterWork...................................................................160Using the Engine Block Heater.....................160Engine Coolant TemperatureGauge...............................................................111Engine Oil Capacity and Specification -2.0L EcoBoost™.......................................367Engine Oil Capacity and Specification -2.5L, Hybrid Electric Vehicle(HEV)............................................................368Engine Oil.......................................................308Adding Engine Oil..............................................308Checking the Engine Oil Level......................308Engine Oil Capacity andSpecification..................................................309Engine Oil Dipstick Overview........................308Resetting the Intelligent Oil LifeMonitor.............................................................309Engine Specifications - 2.0LEcoBoost™.................................................363Engine Specifications - 2.5L, HybridElectric Vehicle (HEV)............................364Entertainment...............................................410Evasive Steering Assist..............................252Evasive Steering Assist Limitations............252
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Preparing Your Vehicle forStorage.........................................................333Programming a MyKey................................69Programming the Remote Control.........66Properly Adjusting the Driver and FrontPassenger Seats..........................................53PunctureSee: Changing a Flat Tire................................354Push Button Ignition Switch.....................157
R
Radio Frequency CertificationLabels...........................................................463Blind Spot Information SystemSensors.............................................................463Body Control Module.......................................469Cruise Control Module.....................................473Keys and Remote Controls.............................477Radio Transceiver Module..............................482SYNC......................................................................483Telematics Control Unit..................................487Tire Pressure Monitoring SystemSensors............................................................488Wireless Accessory ChargingModule.............................................................496Rear Exterior....................................................30Rear Occupant Alert System AudibleWarnings.......................................................146Rear Occupant Alert SystemIndicators......................................................146Rear Occupant Alert SystemLimitations...................................................145Rear Occupant Alert SystemPrecautions..................................................145Rear Occupant Alert System...................145Rear Parking Aid.............................................211Locating the Rear Parking AidSensors..............................................................212Rear Parking Aid Audible Warnings..............212Rear Parking Aid Limitations...........................211What is the Rear Parking Aid...........................211Rear Seats.......................................................142Manual Seats.......................................................142Rear View Camera Guide Lines...............214Rear View Camera Object DistanceIndicators......................................................215Rear View Camera Precautions..............214
Rear View Camera........................................214Rear View Camera Settings............................215Rear View Camera Settings......................215Switching Rear View Camera Delay On andOff........................................................................216Zooming the Rear View Camera In andOut.......................................................................215Recovery Towing..........................................289Accessing the Front Towing Point...............289Recreationally Towing Your Vehicle -Gasoline, AWD...........................................292Recreationally Towing Your Vehicle -Gasoline, FWD...........................................292Recreationally Towing Your Vehicle -Hybrid Electric Vehicle (HEV)..............292Refueling..........................................................174Manually Opening the Fuel Filler Door........177Refueling System Overview............................174Refueling Your Vehicle.......................................174Releasing the Electric Parking Brake ifthe Vehicle Battery Has Run Out ofCharge...........................................................195Remote Control Limitations.......................61Remotely Starting and Stopping theVehicle............................................................122Remote Start Limitations..........................122Remote Start Precautions.........................122Remote Start Remote ControlIndicators......................................................123Remote Start..................................................122Remote Start Settings................................123Removing and Installing theTailgate............................................................82Removing the Key Blade - Vehicles With:Push Button Start.......................................62Removing Your Vehicle FromStorage.........................................................334Repairing Minor Paint Damage...............332Replacement PartsRecommendation....................................502Replacing a Lost Key or RemoteControl............................................................65Replacing the Cabin Air Filter...................134Replacing the Front Wiper Blades..........89Reporting Safety Defects inCanada..........................................................461Reporting Safety Defects in the UnitedStates.............................................................461
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