GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of any
hand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Radio Frequencies and ReceptionFactors
Note:Listening to loud audio for longperiods of time could damage your hearing.
Radio Reception Factors
The further you travel from an AM or FM station, theweaker the signal and the weaker the reception.Distance and strength
Hills, mountains, tall buildings, bridges, tunnels, freewayoverpasses, parking garages, dense tree foliage andthunderstorms can interfere with the reception.
Terrain
When you pass a ground-based broadcast repeatingtower, a stronger signal may overtake a weaker one andresult in the audio system muting.
Station overload
AUDIO UNIT
Switching the Audio Unit On andOff
Note:You can only switch the system offwhen the ignition is off.
Adjusting the Volume
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GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
About SYNC
The system allows you to interact with theentertainment, information andcommunication systems on your vehicleusing voice commands and a touchscreen.The system provides easy interaction withaudio, phone, navigation, mobile apps andsettings.
Note:You can switch the system on anduse it for up to an hour without switchingthe ignition on.
Note:You can use the system after youswitch the ignition off for up to 10 minutesor until you open a door.
Note:For your safety, some features arespeed-dependent. Their use is limited towhen your vehicle speed is less than 3 mph(5 km/h).
Using the Touchscreen
Status bar.A
Home screen.B
Clock. See Settings (page 430).C
Outside air temperature.D
Feature bar.E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Troubleshooting Tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SiriusXM at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from the Siri-usXM satellite or SiriusXMtower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolve subscrip-tion issues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide or theSirius XM Settings tile to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SiriusXM has updated thechannels available for yourvehicle.
SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 430).
Note:HD Radio broadcasts are notavailable in all markets.
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Phone
Possible Cause and ResolutionSymptom
During a call, I can hearexcessive background noise.–Incorrect cell phone settings.
•Check and adjust the audio settings on your cellphone. Refer to your cell phone's user manual.
During a call, I can hear theother person but theycannot hear me.
–Cell phone malfunction.
•Switch your cell phone on and off, and vehicleBluetooth® on and off and try again.
–Cell phone microphone muted.
•Unmute your cell phone microphone.
–Privacy mode is enabled.
•Switch off privacy mode.
During a call, I cannot hearthe other person and theycannot hear me.
–System restart required.
•Switch the ignition off and open the door. Closethe door and lock the vehicle. Wait until thetouchscreen is off and any illuminated USB portsare not illuminated. Unlock the vehicle, switch theignition on and try again.
I cannot download a phone-book.–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
–Incorrect system settings.
•Switch automatic phonebook download on. SeeSettings (page 430).
–Cell phone malfunction.
•Switch your cell phone off and on to reset it andtry again.
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Possible Cause and ResolutionSymptom
I cannot see SYNC when Isearch for Wi-Fi networks onmy cell phone or otherdevice.
–System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
–Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
–Wi-Fi hotspot in high demand or has a slow Internetconnection.
•Use a more reliable Wi-Fi hotspot.
Software downloads taketoo long.
–No software update available.
–Wi-Fi network requires a subscription or acceptanceof terms and conditions.
•Test the connection using another device. If thenetwork requires a subscription or acceptance ofterms and conditions, contact the network serviceprovider.
The system seems toconnect to a Wi-Fi networkand the signal strength isexcellent but the softwaredoes not update.
Personal Profiles (If Equipped)
Possible Cause and ResolutionSymptom
You might not have set up Personal Profiles.
I cannot create a profile.
You might have entered an invalid profile.
You might not have selected a memory button whenprompted.
You might not have the ignition on or in park (P), or youshifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remotecontrol.
I cannot link a remotecontrol.The remote control selected was already associated withanother profile and the system declined to overwrite.
The system performed a profile recall when linking aremote control.
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Possible Cause and ResolutionSymptom
You might not have the ignition on or in park (P), or youshifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings donot save.A different personal profile is active.
Another user changed the settings for the wrong personalprofile.
You might not have created a personal profile.
My profile will not recall.
Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you areusing to a profile.
You might not have linked the remote control you are usingto a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock orremote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.My preset positions recall,but my profile does not.
The vehicle is in motion.My profile recalls but mypreset positions do not.The preset positions are the same as the guest or previ-ously active profile.
Unlink and relink your remote control in the PersonalProfiles menu. You may need to see your authorized dealer.I lost a remote control.
You might have erased and reprogrammed the remotecontrols. This could happen if you let a dealership add anew remote control to replace a lost one.I lost all profiles.
Someone performed a master reset.
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Manual is written primarily for the U.S. andCanadian markets. Features or equipmentlisted as standard may be different on unitsbuilt for export.Refer to this Owner’sManual for all other requiredinformation and warnings.
WARRANTY INFORMATION
The following warranties may apply to yourvehicle:
•New vehicle limited warranties.
•Emissions warranties, if applicable.(Note: Fully-electric vehicles are noteligible for emissions warranties.)
•Other warranties, if applicable.
Detailed warranty information specific toyour vehicle can be found in the WarrantyGuide at www.owner.ford.com.
The following California WarrantyStatement, required by Californiaregulations, applies to vehicles certified toCalifornia emissions standards andregistered in a state that requires Californiaemissions warranty. If applicable,additional California Emissions Warrantiescan be found in the Warranty Guide atwww.owner.ford.com.
CALIFORNIA EMISSION CONTROLWARRANTY STATEMENT
YOUR WARRANTY RIGHTS ANDOBLIGATIONS
The California Air Resources Board andFord Motor Company are pleased toexplain the emission control systemwarranty on your (year) vehicle. InCalifornia, new motor vehicles must bedesignated, built and equipped to meet
the State's stringent anti-smog standards.Ford Motor Company must warrant theemission control system on your vehiclefor the periods of time listed belowprovided there has been no abuse, neglector improper maintenance of your vehicle.
Your emission control system may includeparts such as the carburetor orfuel-injection system, the ignition system,catalytic converter and engine computer.Also included may be hoses, belts,connectors and other emission-relatedassemblies. Where a warrantable conditionexists, Ford Motor Company will repair yourvehicle at no cost to you includingdiagnosis, parts and labor.
MANUFACTURER'S WARRANTYCOVERAGE:
(For 1990 and subsequent modelpassenger cars, light-duty trucks, andmedium-duty vehicles.)
- For 3 years or 50,000 miles (whicheveroccurs first);
1) If your vehicle fails a Smog Checkinspection, all necessary repairs andadjustments will be made by Ford MotorCompany to ensure that your emissioncontrol system PERFORMANCEWARRANTY.
2) If any emission-related part on yourvehicle is defective, the part will berepaired or replaced by Ford MotorCompany. This is your short-term emissioncontrol system DEFECTS WARRANTY.
- For 7 years or 70,000 miles (whicheveroccurs first);
1) If an emission-related part listed in thiswarranty booklet specially noted withcoverage for 7 years or 70,000 miles isdefective, the part will be repaired orreplaced by Ford Motor Company. This isyour long-term emission control systemDEFECTS WARRANTY.
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Antenna PositionsMaximum Output Power Watt(Peak RMS)Frequency Band MHz
1501-30
2, 35050-54
2, 35068-88
2, 350142-176
2, 350380-512
2, 310806-870
Note:After the installation of radiofrequency transmitters, check fordisturbances from and to all electricalequipment in your vehicle, both in thestandby and transmit modes.
Check all electrical equipment:
•With the ignition ON.
•With the vehicle running.
•During a road test at various speeds.
Check that electromagnetic fieldsgenerated inside your vehicle cabin by thetransmitter installed do not exceedapplicable human exposure requirements.
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