TRAILER REVERSE GUIDANCE –FREQUENTLY ASKED QUESTIONS
What does it mean if the systemdoes not detect a trailer that issetup with a sticker?
•The system could be having troubleidentifying the sticker. The systemrequires a clear view of the stickerplaced on the trailer. You must keepthe camera lens and sticker clean forthe system to correctly operate. If thesystem cannot initially detect thetrailer, it could be necessary for you tochange the lighting conditions bymoving your vehicle and trailer orwaiting until the conditions change.See Applying the Trailer ReverseAid Sticker (page 456). Deleting thetrailer and repeating the setup andcalibration could improve performance,but some trailers are not compatiblewith the sticker and camera system. Ifthe system consistently does notdetect the trailer with the sticker setup,you may choose to setup the trailerwith a sensor.
Note:The system is designed to be usedwith the same trailer connection every timeyou choose the trailer from the touchscreen.When using a different drawbar or adifferent pin hole on drawbars with morethan one, connecting the drawbar to yourvehicle affects the trailer position and youmay need to repeat the trailer setup andcalibration process.
Why does the trailer not reversestraight?
•The road conditions, such as roadcamber and road slope, could affecthow straight the system can reverse.You can compensate for the trailerdrifting to the right or left by slowlyturning the knob until the trailer isfollowing your desired path and thenholding the knob in that position.
•Other factors, such as the hitchconnection or trailer suspension, couldaffect how straight the system canreverse the trailer. You cancompensate for the trailer drifting tothe right or left by slowly turning theknob until the trailer is following yourdesired path and then holding the knobin that position.
•The sensor could be incorrectlyinstalled. Make sure the sensor iscorrectly installed.
What does it mean if the systemremains on one message for anextended time during calibrationwhen setting up the system withthe sticker?
•The camera could require cleaning.
•You could have a blocked sticker. Verifythe sticker is in the proper location. SeeApplying the Trailer Reverse AidSticker (page 456).
•The drawbar could be outside of theallowed range of 4–19 in (10–48 cm).
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•The system could have difficultiesrecognizing the sticker based onenvironmental factors. You could needto move to a different area to changethe lighting and background or youcould need to change the direction youare driving. You could also try settingup the system at a different time ofday.
•Some trailers are not compatible withthe sticker and camera system. If theissue persists, set up the trailer with asensor purchased from your authorizeddealer. See Trailer SensorInstallation (page 456).
What does it mean if the systempauses during calibration?
•There could be steering input or trailermovement during the straight driveportion of the calibration process.
What does it mean if the systemdisplays hold steering steadyduring turn?
•Part of the calibration process for thesticker setup requires a steady turn. Ifyou are continually moving the steeringwheel during the turn, this delays thecalibration process. To enable thecalibration process, hold the steeringwheel at the same position whenturning.
What does it mean if the systemdisplays that it is not available?
•There could be a sub-system that thesystem uses that is not correctlyoperating. If the system continues todisplay it is not available, visit yourauthorized dealer to have your vehiclechecked.
•There could be a battery voltage issue.Make sure the battery is correctlycharged. If the system continues todisplay it is not available, visit yourauthorized dealer to have your vehiclechecked.
What does it mean if the systemdisplays that driving is required toinitialize steering?
•The steering system needs to learninternal parameters to fully turn on thefeature. Drive your vehicle straightforward above 25 mph (40 km/h) forapproximately 5 minutes.
•Your vehicle is new, there is a batteryvoltage issue or you have serviced thesteering system.
What does it mean if the systemrequires you to pull forward toinitialize?
•This occurs when the vehicle has notmoved during the current key cycleafter you connect and select the trailerin the touchscreen, or you operate thesystem at speeds below 1 mph(1 km/h) for an extended period oftime. Drive forward above 2 mph(3 km/h) and the system indicateswhen it initializes.
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What does it mean if the trailer isat its maximum angle or thesystem deactivated by trailerangle?
•You are at the maximum controllabletrailer angle for the system. Place yourvehicle in drive (D) and pull forward toget the truck and trailer back to anin-line position.
•The trailer could need to berecalibrated. Check that the correcttrailer is selected in the touchscreen.Verify the sensor is installed accordingto the instructions included in thesensor kit and check that the drawbarand the trailer dimensions are withinthe allowed range. Then, delete thetrailer from the system and repeat thesetup process to calibrate the trailer.
•The drawbar or the trailer dimensionsare outside of the supported range. Thesystem is designed to work withdrawbars that have a license plate tohitch ball center measurement of9–18 in (23–46 cm) when installed.The system is designed to work withtrailers that have a hitch point to centerof the axle or axles measurement of6–33 ft (1.85–10.05 m). Do notattempt to use drawbars or trailers thathave a length outside of this range asthe system performance degrades andcould cause improper system function.
•The sensor could be incorrectlyinstalled. Make sure the sensor iscorrectly installed.
What does it mean when thesystem tells you to take control ofthe steering wheel?
•You have touched the steering wheelwhen the system is steering. Avoidtouching the wheel during systemoperation.
•You have exceeded the maximumspeed for the feature. The system is nolonger steering the vehicle and youmust take over steering.
•The system does not detect the trailer.The system is no longer steering thevehicle and you must take oversteering.
•An internal condition for systemoperation is not met that requires yourvehicle to return to manual control ofthe steering.
How do I use a sticker if I havepreviously setup a trailer with thesensor?
•Disconnect the sensor wiring and adda new trailer to the system and followthe instructions for setup with a sticker.See Applying the Trailer ReverseAid Sticker (page 456). If your vehicledoes not support the sticker option, thetouchscreen instructs you to install thesensor again.
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Why does the system not detect asensor?
•There could be an issue with theconnection. Make sure that the 12-wayconnector is fully inserted into the12-way socket, that the red rubber sealis not visible when the connector is fullyinserted and that the wiring harnesssensor connection is fully inserted atthe trailer sensor.
•The wiring harness could be damaged.Check for damaged wiring between the12-way connector and the trailersensor.
•There could be multiple sensorsconnected to your vehicle. Make sureonly one sensor is connected at a time.
•The sensor could be incorrectlyinstalled. Make sure the sensor isinstalled on a vertical surface with thearrows pointing straight up.
What does it mean if the systemremains on one message for anextended time during calibrationwhen setting up the system withthe sensor?
•The trailer length could be outside theallowed range. The system is designedto work with trailers that have a hitchpoint to center of the axle or axlesmeasurement of 6–33 ft(1.85–10.05 m).
•The road surface could be too rough orbumpy. Try calibrating the system ona smoother road surface, such as anopen parking lot.
•The sensor could be incorrectlyinstalled. Make sure the sensor isinstalled on a vertical surface with thearrows pointing straight up.
What does it mean if the systemdoes not detect a trailer whenconfigured with a sensor?
•Verify that you properly connected thesensor. See Trailer SensorInstallation (page 456). Repeatcalibration on a different route if youhave verified sensor installation.
What if I want to use a sensor forthe trailer instead of a sticker?
•Install the sensor and connect thesensor wiring before adding the newtrailer to the system. You must connectthe sensor before you add the trailer.If your vehicle did not come with asensor, you can purchase one from yourauthorized dealer.
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2023 F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202206, DOMTrailer Reverse Guidance (If Equipped)
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
5.Make sure the instrument clusterdisplays Neutral Tow Disabled.
RECREATIONALLY TOWING
YOUR VEHICLE - 4X2
You cannot recreational tow your vehiclewith all wheels on the ground becausevehicle or transmission damage couldoccur. You must recreational tow yourvehicle with all four wheels off the ground,such as when using a car-hauling trailer.Otherwise, you cannot recreational towyour vehicle.
EMERGENCY TOWING
If your vehicle becomes inoperable withoutaccess to wheel dollies or a vehicletransport trailer, it can be flat-towed withall wheels on the ground, regardless of thepowertrain and transmission configuration,under the following conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•Use the manual park releaseprocedure. See Using Manual ParkRelease (page 271). Failure to do somay result in damage to thetransmission.
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 mi (80 km).
TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DescriptionMessage
The transfer case is in the neutral position and your vehicleis safe to tow with all four wheels on the ground.Neutral Tow EnabledLeave Transmission inNeutral
There is a transfer case gear tooth blockage present. Withyour vehicle on, shift the transmission into drive (D) and letthe vehicle roll forward, up to 3 ft (1 m).
Shift Delayed DriveForward
The transfer case is not in the neutral position and your vehicleis not safe to tow with all four wheels on the ground.Neutral Tow Disabled
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Protected ComponentRatingItem
Powertrain control modulepower (hybrid).20 A8
Powertrain control modulepower (gas, Raptor,Tremor).
10 A
Powertrain control modulepower (gas, hybrid).20 A9
Not used.—10
Starter motor.30 A11
Blower motor.40 A13
Horn.25 A15
Snowplow switch (gas).20 A19Rear heated seats (gas,hybrid).
Headlamp run/start feed.10 A21
Electronic power assiststeering.10 A22
Electric brake boost.10 A23
Powertrain control module(gas, hybrid).10 A24
Center high mountedstoplamp camera.10 A25
Trailer camera.2 kW inverter.24 V alternator - run/startfeed.Analog rear video camera.
Electric brake boost.50 A28
Electric brake boost.50 A29
Driver power seat.40 A30
Passenger power seat.30 A31
Auxiliary power point.20 A32
Auxiliary power point.20 A33
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Protected ComponentRatingItem
USB smart charger.
Auxiliary power point.20 A34
Tailgate module.30 A37
Climate controlled seatmodule.40 A38
Power running boards.
Power sliding back window.25 A41
Trailer brake controlmodule.30 A42
Cooling fan (gas, hybrid,Raptor, Tremor, Raptor R).50 A47
Rear heated seats (Raptor,Tremor, Raptor R)20 A48
Cooling fan (gas, hybrid,Raptor, Tremor, Raptor R).50 A49
Heated backlight (gas,hybrid).40 A50
Trailer tow park lamps.30 A55
Trailer tow stop and turnlamps (4-pin connector).20 A56
Trailer tow backup lamps.10 A58
Upfitter 1 relay (Raptor,Tremor, Raptor R).15 A60
Upfitter 2 relay (Raptor,Tremor, Raptor R).15 A61
Upfitter 3 relay (Raptor,Tremor, Raptor R).10 A62
Upfitter 4 relay (Raptor,Tremor, Raptor R).10 A63
Four-wheel drive.25 A64
Not used.—65
Transmission run/start.20 A67
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2023 F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202206, DOMFuses