
Adjustable Load Floor (If Equipped)
Vehicles with the standard size spare tirecan adjust the load floor to two positions.At the high position, you can place the frontof the load floor on the ledge behind therear seat and on the ledge of the liftgatescuff trim. At the low position, you can tuckthe front of the load floor into the lowerforward area of the spare tire cover andrest the load floor on top of the spare tirecover, or spare tire cover weather mat.
CARGO NETS
WARNING: This net is not designedto restrain objects during a collision orheavy braking.
The cargo net secures lightweight objectsin the cargo area. Attach the net to theanchors provided. Repeat the attachmenton both sides of the vehicle.
ROOF RACKS AND LOAD
CARRIERS
WARNING: When loading the roofracks, we recommend you evenlydistribute the load, as well as maintaina low center of gravity. Loaded vehicles,with higher centers of gravity, mayhandle differently than unloadedvehicles. Take extra precautions, suchas slower speeds and increased stoppingdistance, when driving a heavily loadedvehicle.
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For correct roof rack system function, youmust place loads directly on crossbarsaffixed to the roof rack side rails. Whenusing the roof rack system, we recommendyou use Ford Genuine Accessory crossbarsdesigned specifically for your vehicle.
Make sure that you securely fasten theload. Check the tightness of the loadbefore driving and at each fuel stop.
Note: Never place loads directly on the roofpanel. The roof panel is not designed todirectly carry a load.
Maximum Recommended LoadAmounts
Note:The maximum recommended loadis based on the load being evenly distributedon the crossbars.
Maximum Recommended LoadDescription
75 lb (35 kg)Vehicles with Moonroof
165 lb (75 kg)Vehicles without Moonroof
Adjusting the Crossbar (If Equipped)
1.Loosen the crossbar bolt by using thesupplied tool or similar tool.
2.Move the crossbar to the new position.
3.Tighten the bolt by using the suppliedtool or similar tool.
Note:For less wind noise and betteraerodynamics, only install the crossbarswhen you need them for carrying cargo.
LOAD LIMIT
Vehicle Loading - with andwithout a Trailer
This section guides you in the
proper loading of your vehicle,trailer, or both. Keep your loadedvehicle weight within its designrating capability, with or withouta trailer. Properly loading yourvehicle provides maximum returnof vehicle design performance.Before you load your vehicle,become familiar with thefollowing terms for determiningyour vehicle’s weight rating, withor without a trailer, from thevehicle’s Tire and LoadingInformation label or SafetyCompliance Certification label.
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WARNING: Secure the floor matto both retention devices so that itcannot slip out of position and interferewith the pedals. Failure to follow thisinstruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
WARNING: Do not place additionalfloor mats or any other covering on topof the original floor mats. This couldresult in the floor mat interfering with theoperation of the pedals. Failure to followthis instruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
WARNING: Always make sure thatobjects cannot fall into the driver footwell while your vehicle is moving. Objectsthat are loose can become trappedunder the pedals causing a loss ofvehicle control.
To install floor mats that have eyelets,position the floor mat eyelet over theretention post and press down to lock inposition. Repeat for all eyelets on the floormat.
To remove the floor mats, reverse theinstallation procedure.
Note:Regularly check the floor mats tomake sure they are secure.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]/A+1-800-841-3673Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
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5.Support the hood with the prop rod.
Closing the Hood
WARNING: Make sure that you fullylatch the hood before driving. Failure tofollow this instruction could result inpersonal injury or death.
1.Remove the prop rod from the catchand secure it correctly in the clip.
2.Lower the hood and allow it to dropunder its own weight for the last10–14 in (25–35 cm).
Note:Make sure that the hood is correctlyclosed.
UNDER HOOD OVERVIEW - 2.3L ECOBOOST™
Battery. See Changing the 12V Battery (page 329).A
Engine oil filler cap. See Engine Oil Check (page 319).B
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CHANGING THE ENGINE AIR
FILTER - 2.3L ECOBOOST™
WARNING: To reduce the risk ofvehicle damage and personal burninjuries, do not start your engine with theair cleaner removed and do not removeit while the engine is running.
When changing the engine air filter, do notallow debris or foreign material to enterthe air induction system. Enginecomponents are susceptible to damagenot covered by the vehicle Warranty.
Change the air filter element at the correctinterval. See Scheduled Maintenance(page 476).
Incorrect component use can causedamage not covered by the vehicleWarranty. See Motorcraft Parts (page382).
To replace the air filter element do thefollowing:1.Remove the clips that secure the airfilter housing cover.
2.Using a screwdriver, loosen the clampon air filter housing cover.
3.Gently pull the boot back away fromthe air filter housing cover.
4.Carefully lift the air filter housing coverfrom the air filter housing assembly.
5.Remove the air filter element from theair filter housing.
6.Wipe any dirt or debris from the air filterhousing and cover to make sure no dirtgets in the engine and that you have agood seal.
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