2023 FORD E SERIES phone

Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
147
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingCustomer Assistance

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]/A+1-800-841-3673Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
149
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingCustomer Assistance

E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, LLC at:
HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, LLC can also be reached by theirwebsite:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, LLC using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration
(NHTSA) in addition to notifyingFord Motor Company.
150
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingCustomer Assistance

If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)Website
http://tc.canada.ca/recalls (English) http://tc.canada.ca/rappels (French)Website
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
151
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingCustomer Assistance

Selecting a Menu Option
Selecting the Radio
Press the button to select radiomode.
Press the button again to displaythe available radio sources. Repeatedlypress the button, or rotate the right-handrotary control to scroll through theavailable radio sources.
Setting a Memory Preset
Tune to a station then press and hold oneof the numbered memory preset buttons.The audio mutes briefly while the systemsaves the station and returns once thestation is stored.
Switching the Audio Unit On andOff
Press and release the button.
Using a Cell Phone
Press the button to eitheranswer an incoming phone callor to make a phone call.
Press and hold the button to enda phone call.
Using Seek, Fast Forward andReverse
Press and release the button toskip to the next track.
Press and hold the button to fastforward through the track.
Press and release the button toreturn to the beginning of a track.
Repeatedly press the button toreturn to previous tracks.
Press and hold the button to rewind.
In radio mode, select a frequency band andpress and release either button. Thesystem stops at the first station it finds inthat direction.
239
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingAudio System (If Equipped)E260781 E260686 E265040

In satellite radio mode, press and releaseto select the next or previous satellite radiostation. If you select a specific category,such as jazz, rock or news, press to find thenext or previous station in the category youselect.
CONNECTING A BLUETOOTH®
DEVICE
Pairing a Device
Press the button.
Select Bluetooth® and follow theinstructions on the screen.
Note:When pairing a new device, you canchoose to download contacts, set this asthe primary device and enable EmergencyAssistance.
STREAMING BLUETOOTH
AUDIO
Selecting a Bluetooth® Source
1.Press the button to display the menu.
2.Repeatedly press the button to scrollto the Bluetooth® device.
3.Press the OK button.
Press the button to play thetrack. Press the button again topause the track.
Press the button to skip to thenext track.
Press and hold the button to fastforward through the track.
Press the button once to returnto the beginning of the track.Repeatedly press the button toreturn to previous tracks.
Press and hold the button to fast rewind.
Note:Not all functions are supported by allphones.
PLAYING MEDIA FROM A USB
DEVICE
Supported Audio File Formats
You can play audio file formats includingMP3, WMA, WAV, M4A, M4B, AAC, andFLAC.
Note:The NTFS file system is notsupported.
Selecting the USB Device
Press the button to display themenu.
Repeatedly press the button to scroll toyour USB device.
Press the OK button.
Playing from the USB Device
Press the button to play a track.Press the button again to pausethe track.
Press the button to skip to thenext track.
Press and hold the button to fastforward through the track.
Press the button once to returnto the beginning of a track.Repeatedly press the button toreturn to previous tracks.
Press and hold the button to fast rewind.
240
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingAudio System (If Equipped)E142607 E100027 E100027

Sorting by Categories
You can also sort and play music byspecific categories, for example artist oralbum.
Press the OK button to view the availablecategories.
USB PORT
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
The USB port allows you to plug in mediaplaying devices, memory sticks and chargedevices.
Note:Not all USB ports in your vehicle havedata transfer capabilities. See AuxiliaryPower Points (page 80).
USING VOICE RECOGNITION
Phone Voice Service
This system allows you to use the voicerecognition features of your phone andfocus on your driving.
Press and hold the voice controlbutton on the audio unit.
Note:This only works when connected viaBluetooth. See Connecting a Bluetooth®Device (page 240).
Note:When using voice recognition use thelanguage set on the device.
Note:We recommend that you check yourdata plan before using your phone voiceservice through the system. Using themcould result in additional charges.
241
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingAudio System (If Equipped)E201595 E142599

For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properlyauthorized dealer-installed Ford OriginalAccessory found to be defective infactory-supplied materials or workmanshipduring the warranty period, as well as anycomponent damaged by the defectiveaccessories.
We will warrant your Ford OriginalAccessory through the warranty thatprovides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Ford Licensed Accessories are theaccessory manufacturer's designs. Themanufacturer develops and thereforewarrants Ford Licensed Accessories, anddoes not design or test these accessoriesto Ford Motor Company engineeringrequirements. Contact an authorized Forddealer for the manufacturer’s limitedwarranty details, and request a copy of theFord Licensed Accessories product limitedwarranty from the accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
242
2023 E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202111, First-PrintingAccessories