2023 FORD E SERIES service

The information contained in this publication was correct at the time of going to print. In the interest ofcontinuous development, we reserve the right to change specifications, design or equipment at any timewithout notice or obligation. No part of this publication may be reproduced, transmitted, stored in aretrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.© Ford Motor Company 2021
All rights reserved.Part Number: 202111 20211028180115
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling.

Introduction
About This Manual..........................................7
Symbols Glossary............................................7
Perchlorate.........................................................9
Ford Credit..........................................................9
Replacement Parts Recommendation...........................................................................10
Special Notices...............................................10
Mobile Communications Equipment............................................................................12
Data Privacy
Data Privacy.....................................................13
Service Data.....................................................14
Event Data........................................................14
Settings Data...................................................15
Connected Vehicle Data..............................15
Mobile Device Data.......................................16
Emergency Call System Data....................16
Environment
Protecting the Environment.......................17
At a Glance
Instrument Panel...........................................18
Child Safety
General Information.....................................20
Installing Child Restraints..........................22
Booster Seats.................................................26
Child Restraint Positioning........................28
Seatbelts
Principle of Operation.................................30
Fastening the Seatbelts...............................31
Seatbelt Height Adjustment.....................33
Seatbelt Warning Lamp and IndicatorChime............................................................33
Child Restraint and SeatbeltMaintenance...............................................34
Seatbelt Extensions.....................................34
Supplementary RestraintsSystem
Principle of Operation.................................35
Driver and Passenger Airbags..................36
Crash Sensors and Airbag Indicator......40
Airbag Disposal...............................................41
Keys and Remote Controls
General Information on RadioFrequencies.................................................42
Remote Control.............................................42
Replacing a Lost Key or Remote Control..........................................................................44
Doors and Locks
Locking and Unlocking................................45
Security
Passive Anti-Theft System.......................48
Steering Wheel
Adjusting the Steering Wheel..................49
Cruise Control - Vehicles With: AdaptiveCruise Control............................................49
Cruise Control - Vehicles With: CruiseControl..........................................................49
Information Display Control.....................50
Horn...................................................................50
Wipers and Washers
Windshield Wipers.........................................51
Windshield Washers.....................................51
Lighting
General Information.....................................52
Lighting Control.............................................52
Autolamps.......................................................53
Instrument Lighting Dimmer....................53
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Parking Aids
Rear View Camera......................................106
Cruise Control
What Is Cruise Control...............................107
Switching Cruise Control On and Off.........................................................................107
Setting the Cruise Control Speed..........107
Canceling the Set Speed.........................108
Resuming the Set Speed.........................108
Cruise Control Indicators..........................108
Using Adaptive Cruise Control...............108
Driving Aids
Driver Alert.......................................................115
Lane Keeping System.................................116
Steering............................................................119
Pre-Collision Assist.....................................120
Load Carrying
Load Limit.......................................................124
Towing
Towing a Trailer............................................129
Recommended Towing Weights...........130
Essential Towing Checks...........................131
Towing the Vehicle on Four Wheels......137
Driving Hints
Reduced Engine Performance................138
Economical Driving.....................................138
Breaking-In.....................................................139
Driving Through Water...............................139
Floor Mats......................................................139
Roadside Emergencies
Roadside Assistance...................................141
Hazard Flashers............................................142
Fuel Shutoff...................................................142
Jump Starting the Vehicle........................143
Transporting the Vehicle..........................144
Customer Assistance
Getting the Services You Need..............146
In California (U.S. Only).............................147
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................148
Getting Assistance Outside the U.S. andCanada........................................................149
Ordering Additional Owner's Literature.........................................................................150
Reporting Safety Defects (U.S. Only).........................................................................150
Reporting Safety Defects (Canada Only)..........................................................................151
Fuses
Fuse Specification Chart...........................152
Changing a Fuse..........................................160
Maintenance
General Information...................................162
Opening and Closing the Hood..............162
Under Hood Overview...............................163
Engine Oil Dipstick......................................164
Engine Oil Check..........................................164
Oil Change Indicator Reset......................165
Changing the Engine Air Filter................165
Engine Coolant Check...............................166
Automatic Transmission Fluid Check.........................................................................170
Brake Fluid Check.........................................173
Power Steering Fluid Check.....................174
Changing the 12V Battery.........................174
Adjusting the Headlamps.........................176
Washer Fluid Check.....................................177
Fuel Filter.........................................................177
Checking the Wiper Blades......................177
Changing the Wiper Blades......................177
Removing a Headlamp..............................178
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Horn control
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Malfunction Indicator Lamp(MIL)
Passenger airbag activated
Passenger airbag deactivated
Side airbag
Shield the eyes
Stability control
Hill descent control
Trail control
Windshield wiping system
Windshield wash and wipe
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
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For assistance call 1-800-727-7000, or formore information about Ford Credit andaccess to the online Account Manager tool,visit www.ford.com/finance.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual.
Genuine Ford and Motorcraft parts meetor exceed these specifications.
Collision Repairs
We hope that you never experience acollision, but accidents happen sometimes.
Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. Duringvehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty.
The Ford Warranty may not cover damagecaused to your vehicle as a result of failednon-Ford parts.
For additional information, refer to theterms and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered by your New Vehicle LimitedWarranty, see your warranty guide that isavailable online. For more information,refer to our website and download yourcopy of the warranty guide.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNING: You risk death, fire, orserious injury to yourself and others if youdo not follow the instruction highlightedby the warning symbol.
WARNING: Never place front seatmounted rear-facing child or infant seatsin front of an active passenger airbag.
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Fleet Telematics Modem (If Equipped)
The onboard modem provides access todata to support telematics services suchas location, speed, idle time, fuel, vehiclediagnostics and maintenance alerts. Toexplore data, telematics services, thirdparty service provider support and tomanage existing telematics accounts, referto www.commericalsolutions.ford.com orcall 833-FCS-FORD.
Note:This is not available with FordPassConnect.
FordPass Connect (If Equipped)
With a FordPass Connect-equippedvehicle, you can use FordPass to track yourvehicle’s location and remotely accessvehicle features such as start, lock andunlock and vehicle status including fuellevel and approximate mileage. Messageand data rates may apply. Services maybe limited by mobile phone networkcoverage area. For additional information,refer to www.fordpass.com.
On Board Diagnostics Data LinkConnector
WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used inconjunction with a diagnostic scan tool forvehicle diagnostics, repairs andreprogramming services. Installing anaftermarket device that uses the DLCduring normal driving for purposes such as
remote insurance company monitoring,transmission of vehicle data to otherdevices or entities, or altering theperformance of the vehicle, may causeinterference with or even damage tovehicle systems. We do not recommendor endorse the use of aftermarket plug-indevices unless approved by Ford. Thevehicle Warranty will not cover damagecaused by an aftermarket plug-in device.
Notice to Owners of Pickup Trucksand Utility Type Vehicles
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
Before you drive your vehicle, please readthis Owner’s Manual carefully. Your vehicleis not a passenger car. As with othervehicles of this type, failure to operate thisvehicle correctly may result in loss ofvehicle control, vehicle rollover, personalinjury or death.
Using your Vehicle as anAmbulance
If your light truck has the Ford AmbulancePreparation Package, it may be utilized asan ambulance. Ford urges ambulancemanufacturers to follow therecommendations of the Ford IncompleteVehicle Manual, Ford Truck Body Builder’sLayout Book and the Qualified Vehicle
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Modifiers (QVM) Guidelines as well aspertinent supplements. For additionalinformation, please contact the Truck BodyBuilders Advisory Service athttp://www.fleet.ford.com/truckbbas/and then by selecting Contact Us or byphone at 1–877–840–4338.
Use of your Ford light truck as anambulance, without the Ford AmbulancePreparation Package voids the Ford NewVehicle Limited Warranty and may voidthe emissions warranties. In addition,ambulance usage without the preparationpackage could cause high underbodytemperatures, over-pressurized fuel and arisk of spraying fuel, which could lead tofires.
If your vehicle has the Ford AmbulancePreparation Package, it will be indicatedon the Safety Compliance CertificationLabel. The label is on the driver side doorpillar or on the rear edge of the driver door.You can determine whether theambulance manufacturer followed Ford’srecommendations by directly contactingthat manufacturer.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of any
hand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Using mobile communications equipmentis becoming increasingly important in theconduct of business and personal affairs.However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly inemergency situations. Safety must beparamount when using mobilecommunications equipment to avoidnegating these benefits. Mobilecommunication equipment includes, butis not limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
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WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
We respect your privacy and arecommitted to protecting it. Theinformation contained in this publicationwas correct at the time of release, but astechnology rapidly changes, werecommend that you visit the local Fordwebsite for the latest information.
Your vehicle has electronic control unitsthat have data recording functionality andthe ability to permanently or temporarilystore data. This data could includeinformation on the condition and status ofyour vehicle, vehicle maintenancerequirements, events and malfunctions.The types of data that can be recorded aredescribed in this section. Some of the datarecorded is stored in event logs or errorlogs.
Note:Error logs are reset following a serviceor repair.
Note:We may provide information inresponse to requests from law enforcement,other government authorities and thirdparties acting with lawful authority orthrough a legal process. Such informationcould be used by them in legal proceedings.
Data recorded includes, for example:
•Operating states of systemcomponents, for example fuel level,tire pressure and battery charge level.
•Vehicle and component status, forexample wheel speed, deceleration,lateral acceleration and seatbeltstatus.
•Events or errors in essential systems,for example headlamps and brakes.
•System responses to driving situations,for example airbag deployment andstability control.
•Environmental conditions, for exampletemperature.
Some of this data, when used incombination with other information, forexample an accident report, damage to avehicle or eyewitness statements, couldbe associated with a specific person.
Services That We Provide
If you use our services, we collect and usedata, for example account information,vehicle location and driving characteristics,that could identify you. We transmit thisdata through a dedicated, protectedconnection. We only collect and use datato enable your use of our services to whichyou have subscribed, with your consent orwhere permitted by law. For additionalinformation, see the terms and conditionsof the services to which you havesubscribed.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Services That Third PartiesProvide
We recommend that you review the termsand conditions and data privacyinformation for any services equipped withyour vehicle or to which you subscribe. Wetake no responsibility for services that thirdparties provide.
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