2023 DODGE DURANGO service

229
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers button is located on
the switch bank just below the climate controls.
Hazard Warning Flashers Button

Push the button to turn on the Hazard Warning
Flashers. When the button is activated, all
directional turn signals will flash on and off to warn
oncoming traffic of an emergency. Push the button
a second time to turn off the Hazard Warning
Flashers.
This is an emergency warning system and it should
not be used when the vehicle is in motion. Use it
only when your vehicle is disabled or signaling a
safety hazard warning for other motorists. When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:With extended use, the Hazard Warning Flashers
may discharge the battery.
SOS AND ASSIST MIRROR — IF EQUIPPED

SOS And ASSIST Mirror

If equipped, the rearview mirror contains an SOS
and ASSIST button.
NOTE:
Your vehicle may be transmitting data as autho
-
rized by the subscriber Ú page 312.
The SOS and ASSIST buttons will only function if
you are connected to an operable LTE (voice/
data), 4G (data) network, which comes as a built
in function. Other Uconnect services will only be
operable if your SiriusXM Guardian™ service is
active and you are connected to an operable
LTE (voice/data), 4G (data) network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
7

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230IN CASE OF EMERGENCY
(Continued)
SOS Call

1. Push the SOS Call button on the Rearview
Mirror.

NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror.
2. The LED light located between the ASSIST and SOS buttons on the Rearview Mirror will turn
green once a connection to a SOS operator has
been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a SOS
Call
The vehicle brand
The last known GPS coordinates of the
vehicle 4. You should be able to speak with the SOS
operator through the vehicle audio system to
determine if additional assistance is needed.
NOTE:Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional assis -
tance is needed. Once the SOS operator opens a
voice connection with the vehicle’s SOS Call
system, the operator should be able to speak with
you or other vehicle occupants and hear sounds
occurring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected with the
SOS operator until the SOS operator terminates
the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s
electrical system. This may prevent your
vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile
radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!

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IN CASE OF EMERGENCY231
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illumi -
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 4G (data) network and/or
Global Positioning Satellite signals are unavail
-
able or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 4G (data) network congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Never place anything on or near the vehicle’s
LTE (voice/data), 4G (data) and GPS antennas.
You could prevent LTE (voice/data), 4G (data)
and GPS signal reception, which can prevent
your vehicle from placing an emergency call. An
operable LTE (voice/data), 4G (data) network
connection and a GPS signal is required for the
SOS Call system to function properly.
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user's authority to operate
the equipment.
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
WARNING!
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
7

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232IN CASE OF EMERGENCY
(Continued)
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
JACKING AND TIRE CHANGING
Use this QR code to access your
digital experience.
PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface as far
from the edge of the roadway as possible.
Avoid icy or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn OFF the ignition.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never put any part
of your body under a vehicle that is on a jack.
If you need to get under a raised vehicle, take
it to a service center where it can be raised on
a lift.
Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
WARNING!

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236IN CASE OF EMERGENCY
(Continued)
JACKING INSTRUCTIONS

Jack Warning Label
1. Loosen (but do not remove) the wheel lug
nuts by turning them to the left, one turn,
while the wheel is still on the ground.

2. Assemble the jack and jacking tools.

Jack And Tool Assembly

NOTE:Placement for the front and rear jacking locations
are critical. See the following images for proper
jacking locations.
WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the wheel
to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the
Jacking Instructions for this vehicle.
WARNING!

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238IN CASE OF EMERGENCY

Mounting Spare Tire

8. Lower the vehicle by turning the jack screw counterclockwise, and remove the jack and
wheel blocks. 9. Finish tightening the wheel bolts. Push down
on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 302.
10. Push out the small center cap using the jack tool from inside the aluminum road wheel and
position the wheel behind the rear fascia/
bumper with the protective plate facing
outward.

Installing Protective Plate On Damaged Wheel

NOTE:The plastic plate will prevent the road wheel from
being scratched when sliding it under the vehicle. 11. Insert the two long tubes on the plastic
protective plate in the lug holes of the road
wheel. Push the end of the winch’s cable,
spring, steel sleeve and stamped cone shape
wheel plate though the road wheel and
protective plate.

Installing Winch

12. Slide the road wheel on the ground using the protective plate until it is directly under the
winch and between the rear fascia/bumper
and exhaust system heat shields. Raise the
tire by turning the lug wrench on the winch
extension clockwise until it clicks/ratchets
three times to make sure the cable is tight.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.

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IN CASE OF EMERGENCY243
5. Remove funnel from filler pipe, clean off prior to putting back in the spare tire storage area.
IF YOUR ENGINE OVERHEATS
If the vehicle is overheating, it will need to be
serviced by an authorized dealer.
Potential signs of vehicle overheating can be:
Temperature gauge is at HOT (H)
Strong smell of coolant
White smoke coming from engine or exhaust
Coolant bottle coolant has bubbles present In the event it is observed that the temperature
gauge is moving towards or close to the HOT (H)
position, you can reduce the potential for
overheating by taking the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans
-
mission in NEUTRAL (N), but do not increase the
engine idle speed while preventing vehicle
motion with the brakes.
If your Air Conditioner (A/C) is on, turn it off. The
A/C system adds heat to the engine cooling
system and turning the A/C off can help remove
this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the heater
core to act as a supplement to the radiator and
aids in removing heat from the engine cooling
system.
MANUAL PARK RELEASE
In order to move the vehicle in cases where the
transmission will not shift out of PARK (P) (such as
a depleted battery), a Manual Park Release is
available.
CAUTION!
To avoid fuel spillage and overfilling, do not “top
off” the fuel tank after filling.
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator.
If you see or hear steam coming from under the
hood, do not open the hood until the radiator
has had time to cool. Never try to open a cooling
system pressure cap when the radiator or
coolant bottle is hot.CAUTION!
Driving with a hot cooling system could damage
your vehicle. If the temperature gauge reads
HOT (H), pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range. If
the pointer remains on HOT (H), and you hear
continuous chimes, turn the engine off
immediately and call for service.
WARNING!
Always secure your vehicle by fully applying the
parking brake before activating the Manual Park
Release. In addition, you should be seated in the
driver’s seat with your foot firmly on the brake
pedal when activating the Manual Park Release.
Activating the Manual Park Release will allow
your vehicle to roll away if it is not secured by the
parking brake, or by proper connection to a tow
vehicle. Activating the Manual Park Release on
an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.
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246IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
If the transmission and drivetrain are operable, disabled 4x4 vehicles may also be towed as described under Ú page 146.
Proper towing or lifting equipment is required to prevent damage to your vehicle. Use only tow bars and other equipment designed for this purpose, following
equipment manufacturer’s instructions. Use of safety chains is mandatory. Attach a tow bar or other towing device to main structural members of the vehicle,
not to fascia/bumpers or associated brackets. State and local laws regarding vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.) while being towed, the ignition must be in the ON/RUN mode, not the ACC mode.
If the vehicle's battery is discharged, instructions on shifting the automatic transmission out of PARK (P) in order to move the vehicle can be found on
Ú page 243. Towing Condition Wheels OFF The Ground
Rear-Wheel Drive
Models All-Wheel Drive Models
With Single-Speed
Transfer Case All-Wheel Drive Models With Two-Speed
Transfer Case
Flat Tow NONENOT ALLOWED NOT ALLOWEDDetailed Instructions
Ú page 146
Transmission in PARK
Transfer case in NEUTRAL (N)
Tow in forward direction
Wheel Lift Or Dolly Tow Front
NOT ALLOWED NOT ALLOWED NOT ALLOWED
Rear OKNOT ALLOWED NOT ALLOWED
Flatbed ALLBEST METHOD OKBEST METHOD
NOTE:When towing your vehicle, always follow applicable state and provincial laws. Contact state and provincial Highway Safety offices for additional details.

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