2023 DODGE DURANGO service

CUSTOMER ASSISTANCE309
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in your Warranty
Information book.
1
1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service or
towing as a result of a mechanical breakdown, dial
toll-free: USA: 1-800-521-2779/Canada:
800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions. You
will be given the name of the service provider and
an estimated time of arrival. If you feel you are in
an unsafe situation, please let us know. With your
consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification
Number (VIN), and you obtain towing services on
your own, you may submit your original receipts
from the licensed towing or service facility, for
services rendered within30 days of the
occurrence. Be sure to include your VIN, odometer
mileage at the time of service, and current mailing
address. We will process the claim based on
vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amount actually
paid, based on the usual and customary charges
for that service in the area where they were
provided. FCA US LLC’s determination relating to
reimbursement is final. Correspondence should be
mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance program is
subject to restrictions and conditions of use, which
are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your vehicle’s
temporary spare tire (if equipped) as
recommended in your Owner’s Manual. This is not
a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a
small amount of fuel (maximum two gallons) to get
you to a nearby station. This service is limited to
two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s seating
area. It does not cover the cost of replacement
keys.
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310CUSTOMER ASSISTANCE
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a
result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment at
its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT

You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC’s Service Contract National
Customer Hotline at 1-800-521-9922 (Canadian
residents, call (800) 465-2001 English / (800)
387-9983 French).

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CUSTOMER ASSISTANCE311
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and
provisions of FCA Canada Inc. warranties
applicable to this vehicle and market.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
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312CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific FCA
vehicles. To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouillage,
et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.

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314 Blind Spot Monitoring
.................................... 183Body Mechanism Lubrication........................ 261B-Pillar Location............................................. 286Brake Assist System...................................... 178Brake Control System, Electronic.................. 178Brake Fluid.......................................... 268, 307Brake System...................................... 268, 302Anti-Lock (ABS).......................................... 302Fluid Check............................................... 268Master Cylinder......................................... 268Parking...................................................... 102Warning Light.............................................. 88Brake/Transmission Interlock....................... 104Bulb Replacement............................... 278, 280Bulbs, Light.................................................... 227
C
Camera, Rear................................................ 134Capacities, Fluid............................................ 306Caps, Filler Oil (Engine)................................................ 253Radiator (Coolant Pressure)...................... 267Car Washes................................................... 299Carbon Monoxide Warning............................ 228Cargo Area Cover............................................. 73Cargo Compartment........................................ 73Light............................................................ 73Luggage Carrier........................................... 74Cargo Light...................................................... 73Cargo Tie-Downs.............................................. 74
Cellular Phone.............................................. 176Center High Mounted Stop Light................... 280Certification Label......................................... 136Chains, Tire................................................... 296Chart, Tire Sizing........................................... 282Check Engine Light
(Malfunction Indicator Light)............................ 96Checking Your Vehicle For Safety................. 225Checks, Safety.............................................. 225Child Restraint.............................................. 210Child RestraintsBooster Seats........................................... 213Child Seat Installation.............................. 222How To Stow An unused ALR Seat Belt.... 220Infant And Child Restraints....................... 212Locating The LATCH Anchorages.............. 217Lower Anchors And Tethers For Children.. 214Older Children And Child Restraints......... 212Seating Positions...................................... 214Child Safety Locks........................................... 25Clean Air Gasoline......................................... 304CleaningWheels..................................................... 295Climate Control................................................ 53Automatic.................................................... 53Cold Weather Operation............................... 101Compact Spare Tire...................................... 293Contract, Service.......................................... 310Cooling Pressure Cap (Radiator Cap)............ 267
Cooling System............................................. 265Adding Coolant (Antifreeze)...................... 266Cooling Capacity....................................... 306Disposal Of Used Coolant......................... 267Drain, Flush, And Refill............................. 266Inspection................................................. 266Points To Remember................................ 267Pressure Cap............................................ 267Radiator Cap............................................. 267Selection Of Coolant(Antifreeze)......................... 266, 306, 307Corrosion Protection..................................... 299Cruise Control (Speed Control)............. 115, 117Cruise Light............................................... 94, 95Customer Assistance.................................... 308Cybersecurity................................................ 153
D
Daytime Running Lights...................................46Defroster, Windshield................................... 226De-Icer, Remote Start......................................20Diagnostic System, Onboard............................96DipsticksOil (Engine)............................................... 255Disabled Vehicle Towing............................... 246DisposalAntifreeze (Engine Coolant)...................... 267Door Ajar...................................................89, 90Door Ajar Light..........................................89, 90

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315
Door Locks
............................................... 21, 25Child-Protection Door Lock — Rear Doors.... 25Doors............................................................... 21Driver’s Seat Back Tilt..................................... 28Driving........................................................... 150
E
Economy (Fuel) Mode.................................... 104Electric Brake Control System....................... 178Anti-Lock Brake System............................. 177Electronic Roll Mitigation................. 179, 182Electric Remote Mirrors................................... 41Electrical Outlet, Auxiliary (Power Outlet)......... 65Electronic Speed Control (Cruise Control)...... 116Electronic Stability Control (ESC)...................180Electronic Throttle Control Warning Light........ 89Electronically Shifted Transfer Case.... 108, 109Emergency Gas Can Refueling...................... 242Emergency, In Case Of Freeing Vehicle When Stuck...................... 245Hazard Warning Flasher............................ 229Jacking...................................................... 232Jump Starting............................................ 239Emission Control System Maintenance........... 96
Engine........................................................... 253Air Cleaner................................................ 257Break-In Recommendations..................... 101Checking Oil Level.................................... 255Compartment.................................. 253, 254Compartment Identification............. 253, 254Cooling..................................................... 265Exhaust Gas Caution................................ 228Fails To Start............................................ 101Flooded, Starting...................................... 101Fuel Requirements.......................... 303, 306Jump Starting........................................... 239Oil.................................................... 256, 306Oil Filler Cap............................................. 253Oil Filter.................................................... 257Oil Selection........................... 256, 306, 307Oil Synthetic............................................. 257Starting........................................................ 98Engine Oil Life Reset
b
.................................. 82
Enhanced Accident Response Feature...209, 248
Ethanol......................................................... 304Exhaust Gas Cautions................................... 228Exhaust System................................... 228, 264Exterior Lights............................... 45, 227, 278
F
FiltersAir Cleaner
................................................ 257Air Conditioning........................ 60, 257, 259Engine Oil................................................. 257Engine Oil Disposal................................... 257Flashers........................................................ 229Hazard Warning........................................ 229Turn Signals.............................. 95, 227, 280Flash-To-Pass...................................................47Flooded Engine Starting................................ 101Fluid Capacities............................................ 306Fluid Leaks.................................................... 228Fluid Level ChecksBrake........................................................ 268Engine Oil................................................. 255Fluids And Lubricants.................................... 307Fog Lights..................................................... 280Fog Lights, Service........................................ 280Fold-Flat Seats.................................................28Folding Rear Seats...........................................30Forward Collision Warning............................ 186Four-Way Hazard Flasher.............................. 229Freeing A Stuck Vehicle................................. 245Front Axle (Differential)................................. 269
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317
K
Key Fob
........................................................... 13Arm The System.......................................... 20Disarm The System..................................... 20Programming Additional Key Fobs.............. 15Key Fob Battery Service
(Remote Keyless Entry)................................... 14
Key Fob Programming (Remote Keyless Entry).. 15
Keyless Enter 'n Go™ Passive Entry............................................... 22Passive Entry Programming......................... 22Keys................................................................. 13Replacement............................................... 15Sentry (Immobilizer).................................... 16
L
Lane Change Assist......................................... 48LaneSense.................................................... 131Lap/Shoulder Belts....................................... 193Latches.......................................................... 227Hood........................................................... 71Lead Free Gasoline........................................ 303Leaks, Fluid................................................... 228Life Of Tires................................................... 291Liftgate............................................................ 72Liftgate Window Wiper/Washer....................... 53Light Bulbs..................................................... 227
Lights............................................................ 227Air Bag...................................... 88, 199, 226Automatic Headlights.................................. 47AWD............................................................. 94Brake Assist Warning............................... 181Brake Warning............................................. 88Bulb Replacement........................... 278, 280Cargo........................................................... 73Center Mounted Stop............................... 280Cruise............................................ 93, 94, 95Daytime Running......................................... 46Dimmer Switch, Headlight........................... 45Electric Power Steering................................ 89Electronic Stability Control........................... 91
Electronic Stability Program(ESP) Indicator... 90
Exterior...............................................45, 227Fog.....................................................94, 280Forward Collision Warning.................... 92, 94Hazard Warning Flasher........................... 229Headlights On With Wipers.......................... 47High Beam................................................... 95High Beam/Low Beam Select...................... 46Hood Open.................................................. 90Interior......................................................... 49LaneSense.................................... 92, 94, 95Lights On Reminder..................................... 48Low Fuel...................................................... 92Malfunction Indicator (Check Engine).......... 92
NEUTRAL.....................................................94Oil Temperature...........................................90Park......................................................47, 94Passing........................................................47Reading.......................................................49Rear Servicing.......................................... 280Rear Tail Lamps........................................ 280Seat Belt Reminder.....................................88Security Alarm.............................................91Service............................................. 278, 280Service AWD................................................93Side Marker.............................................. 280Sport Mode..................................................95Stop Start.............................................93, 95Traction Control........................................ 181Trailer Brake Disconnected.........................90Transmission Temperature..........................90Turn Signals....................... 45, 95, 227, 280Vanity Mirror................................................40Warning Instrument Cluster Descriptions....90Load Shed Battery Saver Mode........................87Load Shed Battery Saver On............................87Load Shed Electrical Load Reduction..............87Load Shed Intelligent Battery Sensor...............87Loading Vehicle............................................. 136Tires.......................................................... 286
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318 Locks Child Protection
........................................... 25Manual........................................................ 21Power Door.................................................. 22Lubrication, Body........................................... 261Lug Nuts/Bolts.............................................. 302Luggage Carrier............................................... 74
M
Maintenance................................................... 71Maintenance Free Battery............................. 255Maintenance Schedule.................................. 249
Malfunction Indicator Light (Check Engine).. 92, 96
ManualService...................................................... 312Memory Feature (Memory Seats).................... 27Memory Seat................................................... 27Memory Seats And Radio................................ 27Methanol....................................................... 304Mirrors............................................................. 40Electric Remote........................................... 41Exterior Folding........................................... 40Heated........................................................ 41Outside........................................................ 40Rearview............................................ 40, 229Vanity.......................................................... 40Modifications/AlterationsVehicle.......................................................... 9
Monitor, Tire Pressure System...................... 188Mopar Parts.................................................. 311Multi-Function Control Lever............................ 45
N
New Vehicle Break-In Period......................... 101
O
Occupant Restraints..................................... 191Octane Rating, Gasoline (Fuel)..................... 303Oil Change Indicator........................................ 82Reset........................................................... 82Oil Filter, Change.......................................... 257Oil Filter, Selection........................................ 257Oil Pressure Light............................................. 90Oil, Engine..................................................... 256Capacity.................................................... 306Checking................................................... 255Dipstick.................................................... 255Disposal................................................... 257Filter......................................................... 257Filter Disposal........................................... 257Identification Logo.................................... 256Materials Added To.................................. 257Pressure Warning Light............................... 90Recommendation............................ 256, 306Synthetic.................................................. 257Viscosity................................................... 306
Onboard Diagnostic System.............................96Operating Precautions.....................................96Operator ManualOwner's Manual........................................ 312Outside Rearview Mirrors.................................40
P
Paint Care..................................................... 299Parking Brake............................................... 102ParkSense System, Rear............................... 125Passive Entry....................................................22Performance....................................................84Pets............................................................... 225Pinch Protection...............................................71Placard, Tire And Loading Information.......... 286PowerBrakes...................................................... 302Distribution Center (Fuses)....................... 271Door Locks...................................................22Inverter........................................................67Liftgate........................................................72Mirrors.........................................................41Outlet (Auxiliary Electrical Outlet).................65Seats...........................................................33Steering........................................... 113, 307Sunroof........................................................70Tilt/Telescoping Steering Column................26Windows......................................................68

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