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CITROËN ASSISTANCE
CITROËN ASSISTANCE
With the CITRÖEN ASSISTANCE service, you can contact our breakdown and towing services anywhere in India, 24 hours a day, 7 days a week.
CITRÖEN ASSISTANCE services
CITRÖEN ASSISTANCE will provide assistance, free of charge, if your vehicle is immobilised as a result of a breakdown covered by the CITROËN
contractual warranty or CITROËN service contract that you purchased (extended warranty, maintenance plan, etc.) which is valid.
For vehicles or incidents that are not covered by the contractual warran\
ty such as punctures, lost keys, lock-outs, incorrect fuel type, or any \
other non-
vehicle fault incident, CITRÖEN ASSISTANCE can arrange assistance with a roadside assistance agent if requested.
Contact CITROËN ASSISTANCE
● By pressing on CITROËN CONNECT ASSISTANCE if your vehicle is fitted with it (press the CITROËN button) or,
● By calling the CITRÖEN ASSISTANCE number found on the back cover, or
●
Using the MyCITROËN app (Contact &
Assistance)
CITROËN ASSISTANCE ensures your mobility
The CITROËN Authorised Repairer based on your request shall provide referral for an alternative means of travel if your vehicle is immobilised as a result
of a breakdown covered by the CITROËN contractual warranty or valid CITROËN service contract, or alternatively at your expense, for your onward travel
or your return home.
If you are stranded more than 100 kms from your home, you can ask for th\
e referral for the following at your expense:
●
Hotel accommodation
●
Referral for forward travel from breakdown location to the destination (OR)
●
Referral for return travel from breakdown location to the customer residence
Note: V
arious rules governing eligibility, luggage allowance and seating capacity shall be applicable as enforced by hotel, or transportation party.
A customer care agent will answer your call and handle your problem in fu\
ll: they will perform a preliminary diagnosis and attempt to solve your \
incident
over the phone. If required, a roadside assistance agent will be dispatc\
hed to the breakdown location within a timeframe provided during the cal\
l. They will
repair your vehicle at the roadside to enable you to set off again immediately . If this is not possible, the roadside assistance agent will tow your vehicle to
the nearest CITROËN Authorised Repairer.
In any case the kms for towing are restricted to 100 kms for free towing\
, all kms above 100 kms would be on chargeable basis at Rs 65 per km.
Maintenance and Warranty
