2023 CADILLAC XT5 service

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
434 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from
your dealer.Part GM Part NumberACDelco
Part Number
Engine Air Cleaner/Filter 23321606A3212C
Engine Oil Filter
I2.0L L4 Engine 55495105
PF66
I3.6L V6 Engine 12693541
UPF63R
Passenger Compartment Air Filter 13508023CF185
Spark Plugs
I2.0L L4 Engine 55504354
41–103–IP
I3.6L V6 Engine 12646780
41-130

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Service and Maintenance 435
PartGM Part NumberACDelco
Part Number
Wiper Blades
IDriver Side –60 cm (23.6 in) 23372088
—
IPassenger Side –50 cm (19.7 in) 23360287
—
IRear –30 cm (11.8 in) 84215609
—

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
436 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed
the service, and the type of services performed in the boxes provided. Retain all maintenance
receipts.Date Odometer
Reading Serviced By Maintenance
Stamp Services Performed

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Technical Data 437
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 437
Service Parts Identification . . . . . . . . . . . . . . 437
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . 438
Engine Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 440
Vehicle
Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the
front corner of the instrument
panel, on the driver side of the
vehicle. It can be seen through
the windshield from outside.
The Vehicle Identification
Number (VIN) also appears on
the Vehicle Certification label
and certificates of title and
registration.
Engine Identification
The eighth character in the
VIN is the engine code. This
code identifies the vehicle's
engine, specifications, and
replacement parts. See “Engine Specifications”
under
Capacities and Specifications
0 438 for the vehicle's
engine code.
Service Parts
Identification
There may be a large barcode
on the certification label on
the center pillar that you can
scan for the following
information:
.Vehicle Identification
Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode
on this label, then you will find
this same information on a
label under the load floor,
inside the cargo storage
shelf unit.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 441
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 441
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 443
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 444
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 444
Online Account . . . . . . . . . . . . . 445
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 445
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 446
Scheduling Service Appointments . . . . . . . . . . . . . 448
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 448
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 449
Publication Ordering Information . . . . . . . . . . . . . . . . 452
Radio Frequency Statement . . . . . . . . . . . . . . . . . 452
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 453
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 453
Reporting Safety Defects to General Motors . . . . . . . 454
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 454
Cybersecurity . . . . . . . . . . . . . . 454
Event Data Recorders . . . 455
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 456
Infotainment System . . . . . 456
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
442 Customer Information
service or parts manager,
contact the owner of your
dealership or the general
manager.
STEP TWO :If after
contacting a member of
dealership management, it
appears your concern cannot
be resolved by your dealership
without further help, in the
U.S., call the Cadillac Customer
Assistance Center at 1-800–
458–8006. In Canada, call the
Canadian Cadillac Customer
Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to
give your inquiry prompt
attention. Have the following
information available to give
the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is
available from the vehicle
registration or title, or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and
location.
.Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern
will likely be resolved at a
dealer's facility. That is why we
suggest following Step One
first.
STEP THREE —U.S.
Owners : Both General
Motors and your dealer are
committed to making sure you
are completely satisfied with
the new vehicle. However,
if you continue to remain
unsatisfied after following the
procedure outlined in
Steps One and Two, you can
file with the Better Business
Bureau (BBB) AUTO LINE
Program to enforce your
rights. The BBB AUTO LINE Program
is an out-of-court program
administered by BBB National
Programs, Inc. to settle
automotive disputes regarding
vehicle repairs or the
interpretation of the New
Vehicle Limited Warranty.
Although you may be required
to resort to this informal
dispute resolution program
prior to filing a court action,
use of the program is free of
charge and your case will
generally be heard within
40 days. If you do not agree
with the decision given in your
case, you may reject it and
proceed with any other venue
for relief available to you.
You may contact the BBB
AUTO LINE Program using the
toll-free telephone number or
write them at the following
address:

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 443
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all
50 states and the District of
Columbia. Eligibility is limited
by vehicle age, mileage, and
other factors. General Motors
reserves the right to change
eligibility limitations and/or
discontinue its participation in
this program.
STEP THREE—Canadian
Owners : In the event that you
do not feel your concerns
have been addressed after
following the procedure
outlined in Steps One and
Two, General Motors of
Canada Company wants you
to be aware of its participation
in a no-charge mediation/
arbitration program. General
Motors of Canada Company
has committed to binding arbitration of owner disputes
involving factory-related
vehicle service claims. The
program provides for the
review of the facts involved by
an impartial third party arbiter,
and may include an informal
hearing before the arbiter. The
program is designed so that
the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed
in about 70 days. We believe
our impartial program offers
advantages over courts in
most jurisdictions because it is
informal, quick, and free of
charge.
For further information
concerning eligibility in the
Canadian Motor Vehicle
Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the Cadillac Customer
Care Centre, 1-888-446-2000,
or write to:
General Motors Cadillac
Customer Care Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be
accompanied by the Vehicle
Identification Number (VIN).
Customer Assistance
Offices
Cadillac is committed to
assisting customers. Visit us
online at www.cadillac.com/
support (U.S.) or
www.my.cadillac.ca (Canada)
to chat with us or find
answers to commonly asked
questions, tips, vehicle how-to
instructions, and available
support services.
Need more help? Use the
phone numbers or mailing
addresses below for additional
assistance.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 445
Online Account
Create a Cadillac Account
(U.S.) at cadillac.com
Learn more about your vehicle
features, shop for and manage
your connected services and
OnStar plans, and access
diagnostic information specific
to your vehicle.
Membership Benefits
E:Download owner’s
manuals and view
vehicle-specific how-to videos.
G: View maintenance
schedules, alerts, and Vehicle
Diagnostic Information.
Schedule service
appointments.
I: View service records from
your dealership and add
your own.
D: Select a dealer and view
locations, maps, phone
numbers, and hours.
r: Track your vehicle’s
warranty information.
J: View active recalls or
search by Vehicle
Identification Number (VIN).
See Vehicle Identification
Number (VIN) 0437.
H:Manage your profile and
payment information. View
your GM Rewards Card
earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit cadillac.com and create
an account today.
Cadillac Owner Centre
(Canada) mycadillac.ca
Visit the Cadillac Owner
Centre at mycadillac.ca
(English) or my.cadillac.ca
(French) to access similar
benefits to the U.S. site.
GM Mobility
Reimbursement
Program
This program is available to
qualified applicants for cost
reimbursement, up to certain
limits, of eligible aftermarket
adaptive equipment required
for the vehicle, such as hand
controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM
Mobility program, see
www.gmmobility.com or call
the GM Mobility Assistance
Center at 1-800-323-9935.
Text Telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada
also has a Mobility program.
See cadillaccanada.ca, or call