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Customer Information 441
dealership. If beyond this
radius, we will arrange to have
your car towed to the nearest
Cadillac dealership. Each
technician travels with a
specially equipped service
vehicle complete with the
necessary Cadillac parts and
tools required to handle most
roadside repairs.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws
.Legal fines
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction
devices
Service is not provided if a
vehicle is in an area that is not
accessible to the service
vehicle or is not a regularly
traveled or maintained public
road, which includes ice and
winter roads. Off-road use is
not covered.
Services Specific to
Canadian-Purchased
Vehicles
.Fuel delivery:
Reimbursement is up to 7
liters. Diesel fuel delivery
may be restricted. Propane
and other fuels are not
provided through this
service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits
and Assistance:
Pre-authorization, original
detailed receipts, and a copy
of the repair orders are
required. Once authorization
has been received, the
Roadside Assistance advisor
will help you make
arrangements and explain
how to receive payment.
Items considered are hotel,
meals, and rental car or a
vehicle being delivered back
to the customer, up to
800 km.
.Alternative Service: If
assistance cannot be
provided right away, the
Roadside Assistance advisor
may give you permission to
get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost
for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires
warranty service, contact your
dealer and request an
appointment. By scheduling a
service appointment and
advising the service
consultant of your
transportation needs, your
dealer can help minimize your
inconvenience.
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Customer Information 445
Give only the necessary
information to police and other
parties involved in the crash.
For emergency towing, see
Roadside Assistance Program
0439.
Gather the following
information:
.Driver name, address, and
telephone number
.Driver license number
.Owner name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and
policy number
.General description of the
damage to the other vehicle
Choose a reputable repair
facility that uses quality
replacement parts. See
“Collision Parts” earlier in this
section. If the airbag has inflated, see
What Will You See after an
Airbag Inflates?
070.
Managing the Vehicle
Damage Repair Process
In the event that the vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you
have a pre-determined repair
facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility
that any required replacement
collision parts be original
equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be
covered by the GM vehicle
warranty.
Insurance pays the bill for the
repair, but you must live with
the repair. Depending on your
policy limits, your insurance
company may initially value the
repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine GM parts. Remember,
if the vehicle is leased, you
may be obligated to have the
vehicle repaired with Genuine
GM parts, even if your
insurance coverage does not
pay the full cost.
If another party's insurance
company is paying for the
repairs, you are not obligated
to accept a repair valuation
based on that insurance
company's collision policy
repair limits, as you have no
contractual limits with that
company. In such cases, you
can have control of the repair
and parts choices as long as
the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the
diagnosis and repair
information on the engine/
propulsion, transmission, axle,
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INDEX 465
ElectricalEquipment, Add-On . . . . . . . 325
System Overload . . . . . . . . . . 352
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . . 354
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . . . 353
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . 360
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 452
Engine Air Cleaner/Filter . . . . . . . . . . 337
Air Filter Life System . . . . . 336
Check Light(Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 126
Compartment Overview . . . . . . . . . . . . . . . . . . . . 331
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 123
Coolant Temperature Warning Light . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . 338
Drive Belt Routing . . . . . . . . . 434
Exhaust . . . . . . . . . . . . . . . . . . . . . . 256
Heater . . . . . . . . . . . . . . . . . . . . . . . . 252 Engine (cont'd)
Oil Life System . . . . . . . . . . . . . 335
Oil Pressure Light . . . . . . . . . . 134
Overheating . . . . . . . . . . . . . . . . . 342
Power Messages . . . . . . . . . . . 143
Running While Parked . . . 256
Starting . . . . . . . . . . . . . . . . . . . . . . 248
Entry Lighting . . . . . . . . . . . . . . . . . 154
Equipment, Towing . . . . . . . . . 322
Event Data Recorders . . . . . 449
Exit Lighting . . . . . . . . . . . . . . . . . . . 154
Extended Parking . . . . . . . . . . . 255
Extender, Seat Belt . . . . . . . . . . . 64
Exterior Lamp Controls . . . . . . . . . . . . . . 148
Lamps Off Reminder . . . . . . 150
Lighting Battery Saver . . . 155
F
FilterEngine Air Cleaner . . . . . . . . 337
Flash-to-Pass . . . . . . . . . . . . . . . . . . 150
Flashers, Hazard
Warning . . . . . . . . . . . . . . . . . . . . . . . 152
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 389 Changing . . . . . . . . . . . . . . . . . . . . . 398
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 421 Fluid
Automatic
Transmission . . . . . . . . . . . . . . 336
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 345
Washer . . . . . . . . . . . . . . . . . . . . . . . 343
Folding Mirrors . . . . . . . . . . . . . . . . . 35
Forward Collision Alert (FCA)System . . . . . . . . . . . . . . . . . . . . . . . 297
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Front Heated and VentilatedSeats . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Pedestrian Braking (FPB) System . . . . . . . . . . . . . 302
Storage . . . . . . . . . . . . . . . . . . . . . . . 103
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . 311
Economy, Driving forBetter . . . . . . . . . . . . . . . . . . . . . . . 229
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 313
Filling the Tank . . . . . . . . . . . . . . 311
Foreign Countries . . . . . . . . . . 311
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 135