
IN CASE OF EMERGENCY
170
NOTE:
If the SOS EmergencySOS Emergency Call button
is accidentally pushed, there is a 10 second delay
before the call is placed. The system will issue a
verbal alert that a call is about to be made. To
cancel the call connection, push the SOS Emer-
gency Call button again.
Once a connection between the vehicle and an
emergency service operator is made, the SOS
Emergency Call system will transmit the following
important vehicle information to the operator:
Indication that the occupant placed an SOS
Emergency Call.
The Vehicle Identification Number (VIN).
The last known GPS coordinates of the vehicle.
You will then be able to speak with the emergency
service operator to determine if additional help is
needed.
The SOS Emergency Call has priority over other
audio sources, which will be muted. If you have a
phone connected via Bluetooth®, it is discon -
nected and reconnected at the end of the SOS
Emergency Call. Voice prompts will guide you
during the SOS Emergency Call. If a connection is
made between an emergency service operator
and your vehicle, emergency service operators
may record conversations and sounds within your
vehicle once a connection is made, and by using
the service you consent to having this information
shared.
NOTE:
If you have not subscribed to the SOS service or if
the service is not available or has expired, the
Connect system will display a dedicated screen
when the button is pressed informing you to
contact the national emergency number 9-1-1 (the respective graphic button will be displayed to
make the call if you have connected your mobile
phone via Bluetooth® The call to the national
emergency number 9-1-1 will be made via the
mobile phone by pressing red graphic button
shown on the Connect system display.
SOS Screen Message
SOS Emergency Call System Limitations
When the ignition switches to the RUN position,
the Emergency Call system runs a routine check.
During this check, a red indicator will illuminate
for about three seconds. This signal must not be
confused with a fault warning. In the event of a
malfunction, the red indicator would remain on. If
the SOS Emergency Call system detects a
malfunction, any of the following may occur at the
time the malfunction is detected:
NOTE:
The SOS Call function may not be available for the
first minute after the vehicle is started
The LED next to the SOS button will be contin -
uously illuminated red.
The Emergency Call system is powered by its
own non-rechargeable battery to ensure
operation, even when the vehicle battery is
discharged or disconnected. When system battery is discharged, the instrument cluster
display will show a special message, different
than other messages referring to other types
of faults. In this case, the system works only if
powered by the vehicle’s battery.
The instrument cluster will display a message
alerting you to contact the Service Network
along with a failure warning light.
Even if the SOS Emergency Call system is fully
functional, external or uncontrolled factors may
prevent or stop SOS Emergency Call operation.
These include, but are not limited to, the following
factors:
The key fob has been removed from the
vehicle, and the delayed accessories mode is
active.
The ignition is in OFF position.
The vehicle’s electrical systems are not intact.
The SOS Emergency Call system software and/
or hardware is damaged during a vehicle
collision.
There are network problems that could limit or
impair service operation (e.g., error by
operator, busy network, bad weather, etc.).
If the vehicle battery connection fails due to a
collision or accident, the system can support an
SOS Emergency Call for a limited period of time.
If the battery is disconnected for service, the
system turns off. In this case, it will be possible to
make an SOS Emergency Call only when the
battery is reconnected to the vehicle’s electrical
system.
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171
(Continued)
System Requirements
Vehicle must have an operable 4G network
connection.
Vehicle must be powered with a properly
functioning electrical system.
The ignition must be in the RUN or ACC
position.
Frequently Asked Questions:
What happens if I accidentally push the SOS
Emergency Call Button? You have 10 seconds
after pushing the emergency button to cancel the
call. To cancel the call, push the button again. What type of information is sent when I make an
SOS Emergency Call from my vehicle?
Certain
vehicle information, such as the VIN, is
transmitted along with last known GPS location.
Also note that emergency service operators may
record conversations and sounds within your
vehicle once a connection is made, and by using
the service you consent to having this information
shared.
When can I use the SOS Emergency Call
button? You can ONLY Use the SOS
Emergency Call button to make a call if
you or someone else needs emergency
assistance.
TIRE SERVICE KIT
DESCRIPTION
If a tire is punctured, you can make an emergency
repair using the Tire Service Kit located in the
trunk beneath the load floor.
Tire Service Kit Location
WARNING!
Never place anything on or near the vehicle’s
4G and GPS aerials. You could prevent 4G
and GPS signal reception, which can prevent
your vehicle from placing an emergency call.
An operable 4G network connection and a
GPS signal is required for the
SOS-Emergency Call system to function
properly.
Do not add any aftermarket electrical
equipment to the vehicle’s electrical system.
This may prevent your vehicle from sending a
signal to initiate an emergency call. To avoid
interference that can cause the
SOS-Emergency Call system to fail, never
add aftermarket equipment (e.g., two-way
mobile radio, CB radio, data recorder, etc.) to
your vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
AND SYSTEM LOSES BATTERY POWER FOR
ANY REASON (INCLUDING DURING OR AFTER
AN ACCIDENT) THE SOS FEATURES, APPS
AND SERVICES AMONG OTHERS WILL NOT
OPERATE.
The Occupant Restraint Controller (ORC)
turns on the air bag warning light in the
instrument cluster if a malfunction in any
part of the air bag system is detected. If the
air bag warning light is illuminated, the air
bag system may not be working properly and
the SOS-Emergency Call system may not be
able to send a signal to an emergency
service operator. If the air bag warning light
is illuminated, contact the Service Network
to have the air bag system checked
immediately.
Ignoring the LED on the SOS-Emergency Call
button could mean you will not have
emergency call services if needed. If the LED
on SOS-Emergency Call button is illuminated
red, contact the Service Network to have the
emergency call system checked
immediately.
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an emergency service operator.
All occupants should exit the vehicle
immediately and move to a safe location.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may result
in vehicle damage, accident or injury.
WARNING!
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241
Drive Train Control (DTC) System ..............130
Driving Modes .............................................. 92
Dynamic Steering Torque (DST) System ... 130
E
Electric Park Brake....................................... 84
Electronic Speed Control (Cruise Control) .. 97
Electronic Stability Control (ESC)
System ........................................................130
Electronic Throttle Control Warning Light... 75
Emergency In Case Of ......................................169, 171
SOS Emergency Call .............................. 169
Emergency, In Case Of Jump Starting .........................................175
Overheating ............................................ 178
Tow Hooks ..............................................180
Towing.....................................................179
Emission Control System Maintenance...... 80
Engine ......................................................... 224 Block Heater............................................. 83
Engine Coolant Level .............................189
Exhaust Gas Caution .............................168
Fuel Requirements ................................ 230Jump Starting .........................................177
Overheating ............................................ 178
Engine Compartment .................................187
Engine Compartment (Washing) ...............222
Engine Oil Level Check ............................................ 188
Enhanced Accident Response
Feature...............................................155, 181
Ethanol........................................................230 Exhaust Gas Cautions ............................... 168
Exhaust System ......................................... 168
Exterior Lights .............................42, 168, 203
F
Flashers
Turn Signals .....................................74, 168
Fluid Leaks ................................................. 168
Fog Lights, Rear ............................................44
Forward Collision Warning ........................ 138
Fuel Additives ................................................ 230
Clean Air................................................. 230
Ethanol ................................................... 230
Light ..........................................................76
Materials Added .................................... 230
Methanol................................................ 230
Fuses ................................................. 197, 198
G
Garage Door Opener (HomeLink) ................39
Gasoline, Clean Air .................................... 230
Gasoline, Reformulated ............................ 230
Gauges Engine Oil Temperature ...........................65
Fuel ...........................................................66
Speedometer ............................................66
Tachometer............................................... 65
Glove Compartment Storage .......................55
GVWR ......................................................... 126
H
Hazard Warning Flashers .......................... 169
Head Restraints ............................................36 Head Rests ................................................... 36
Headlights .................................................... 42
Automatic ................................................. 43
Delay......................................................... 44
High Beam ............................................... 43
Switch ....................................................... 42
Headlights (Cleaning) ................................ 222
Heated Mirrors ............................................. 39
Heated Seats ............................................... 35
Heated Steering Wheel ............................... 30
Heater, Engine Block ................................... 83
Highway Assist System .............................. 106
Hill Start Assist (HSA) System ................... 131
HomeLink (Garage Door Opener) ............... 39
Hood Closing ...................................................... 60Opening .................................................... 60
Hood Release ............................................... 60
I
Ignition .......................................................... 22 Switch ....................................................... 22
Immobilizer (Sentry Key) ............................. 21
In Case Of Emergency ............................... 169
Installing Electrical/Electronic Devices ......... 4
Instrument Cluster ....................................... 64 Descriptions ............................................. 74
Display ...................................................... 66
Instrument Panel Features ................................................... 64
Intelligent Speed Control System ............. 114
Interior And Instrument Lights .................... 46
Interior Lights ...................................... 45, 204
Interiors (Cleaning) .................................... 222
Internal Equipment ...................................... 55
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242
INDEX
J
Jump Starting ............................................. 175
K
Keyless Enter 'n Go™ ................................... 26Passive Entry ............................................ 26
Keys .............................................................. 19
L
Lane Change And Turn Signals ................... 45
Lane Change Assist...................................... 45
Lane Keeping Assist System .....................120
LaneSense ..................................................118
Lap/Shoulder Belts ....................................145
Latches .......................................................168
Leaks, Fluid ................................................168
Life Of Tires.................................................215
Light Bulbs ..................................................168
Lights .......................................................... 168 Air Bag ...........................................150, 167
Ambient .................................................... 46
Brake Warning .................................. 71, 72Courtesy/Reading ............................. 45, 46Daytime Running ..................................... 43
Electronic Stability Program (ESP) Indicator ............................................... 75
Exterior ............................................ 42, 168
Fog ............................................................ 44
Hazard Warning Flasher ........................ 169
High Beam/Low Beam Select ................. 43
Interior ...................................................... 45
Low Fuel ................................................... 76
Malfunction Indicator (Check Engine) .... 73 Park ........................................................ 44, 74
Seat Belt Reminder ..................................71
Turn Signals .............................. 45, 74, 168
Types Of Bulbs ....................................... 202
Warning Instrument Cluster Descriptions .................................. 74, 75
Loading Vehicle ......................................... 125 Tires........................................................ 209
Locks Automatic Door.........................................28
Child Protection ........................................ 28
M
Maintenance .................................................60
Malfunction Indicator Light (Check
Engine) ..........................................................73
Manual Service ................................................... 238
Memory Feature (Memory Seats) ................30
Memory Seat.................................................30
Methanol .................................................... 230
Mirrors Automatic Dimming..................................37
Electric Powered.......................................38
Exterior Folding.........................................38
Heated ...................................................... 39
Rearview ...................................................37
Vanity ..................................................... 204
O
Occupant Restraints.................................. 144
Oil Pressure Light .........................................75
Oil, Engine Pressure Warning Light............................75 Onboard Diagnostic System........................ 79
Opener, Garage Door (Homelink) ............... 39
Operator Manual
Owner's Manual ..................................... 238
P
Paintwork (Cleaning And Maintenance) ... 221
Panic Brake Assist (PBA) System.............. 131
ParkSense System ..................................... 115
Passive Entry ................................................ 26
Performance (Top Speed) ......................... 235
Pets ............................................................. 166
Pinch Protection ........................................... 59
Placard, Tire And Loading Information ..... 209
Power Deck Lid Release ..................................... 61
Outlet (Auxiliary Electrical Outlet) ........... 56
Seats ........................................................ 34
Sunroof..................................................... 58Windows ................................................... 57
Power Seats Forward ..............................................31, 34
Rearward............................................31, 34
Recline ...............................................31, 34
Power Supply.............................................. 225
Pregnant Women And Seat Belts ............. 148
Pretensioners Seat Belts ............................................... 148
Programmable Settings ............................... 69
Prolonged Vehicle Inactivity ...................... 220
R
Radial Ply Tires........................................... 214
Radio Transmitters And Mobile Phones ........4
Rear Camera .............................................. 123
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243
Rear Cross Path .........................................132
Reformulated Gasoline .............................. 230
Refueling Procedure ..................................124
Refueling The Vehicle ................................ 124
Refuelling.................................................... 231
Reminder, Seat Belt ...................................145
Remote ControlStarting System........................................ 23
Remote Keyless Entry .................................. 19
Remote Starting Exit Remote Start Mode .......................... 23
Remote Starting System ....................... 23, 81
Remote Trunk Release ................................ 61
Replacement Bulbs..................202, 203, 204
Replacement Tires ..................................... 215
Reporting Safety Defects ...........................238
Restraints, Child .........................................158
Rims And Tires ...........................................206
Roll Over Warning........................................... 3
S
Safety Checks Inside Vehicle ....................167
Safety Checks Outside Vehicle.................. 168
Safety Defects, Reporting ..........................238
Safety Information, Tire .............................206
Safety Tips ..................................................166
Safety, Exhaust Gas ...................................168
Saving Fuel .................................................126
Scheduled Servicing ..................................182
Scheduled Servicing Program (2.0 T4
MAir Engine Versions) ................................ 183
Scheduled Servicing Program (2.9 V6
Gasoline Engine Versions) ......................... 185
Seat Belt Reminder ...................................... 71 Seat Belts.......................................... 144, 167
Child Restraints ..................................... 158
Energy Management Feature ............... 148
Front Seat ..................................... 144, 145
Inspection .............................................. 167
Lap/Shoulder Belt Untwisting .............. 147
Lap/Shoulder Belts ............................... 145
Pregnant Women................................... 148
Pretensioners ........................................ 148
Rear Seat ............................................... 145
Reminder ............................................... 145
Seat Belt Pretensioner .......................... 148
Untwisting Procedure ............................ 147
Seats ...................................................... 31, 34 Adjustment ........................................ 31, 34
Head Restraints .......................................36
Heated ...................................................... 35
Power ........................................................34
Security Alarm............................................... 24
Service Assistance .................................... 236
Service Contract ........................................ 237
Service Manuals ........................................ 238
Servicing Procedures ................................ 192
Shoulder Belts ........................................... 145
Signals, Turn ........................................74, 168
Snow Chains .............................................. 218
Snow Tires.................................................. 218
Spare Tires ................................................. 216
Speed Control Accel/Decel ..............................................99
Accel/Decel (ACC Only) ......................... 102Cancel .......................................................99
Distance Setting (ACC Only).................. 103
Resume .....................................................99
Set .............................................................98 Speed Control (Cruise Control) ................... 97
Speed Limiting System ................................ 96
Starting Button....................................................... 22Cold Weather ........................................... 82
Remote ..................................................... 23
Starting The Engine ..................................... 81
Steering Tilt Column ............................................... 29
Wheel, Heated ......................................... 30
Wheel, Tilt ................................................ 29
Steering System ......................................... 226
Stop/Start System ....................................... 94
Storage Console .................................................... 55
Glove Compartment ................................ 55
Suggestions For Driving............................. 126
Sun Roof .................................................58, 60
Sun Visor ...................................................... 38
Supplemental Restraint System –
Air Bag ........................................................ 150
Suspension ................................................ 226
Symbols ........................................................... 6
System, Remote Starting ............................ 23
T
Tie Down Hooks, Cargo ............................... 62
Tire And Loading Information Placard ...... 209
Tire Markings ............................................. 206
Tire Safety Information .............................. 206
Tire Service Kit ........................................... 171
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244
INDEX
Tires .................................168, 212, 216, 219Aging (Life Of Tires) ................................ 215Air Pressure ............................................ 212
Compact Spare ...................................... 216
Flat Changing .........................................171
General Information......................212, 216
High Speed ............................................. 213
Inflation Pressure...................................212Life Of Tires ............................................ 215
Load Capacity.........................................209
Pressure Monitoring System (TPMS) .................................................. 73
Quality Grading....................................... 219
Radial......................................................214
Replacement ..........................................215
Safety .............................................206, 212
Sizes .......................................................207
Snow Tires ..............................................218
Spare Tires ............................................. 216
Spinning..................................................214
Tread Wear Indicators ...........................215
Tow Hooks ..................................................180
Towing Disabled Vehicle ....................................179
Towing Trailers ...........................................126
TPMS (Tire Pressure Monitoring
System) .......................................................142 Traction Control System (TCS) .................. 131
Traffic Jam Assist System ......................... 110
Traffic Sign Recognition System ............... 113
Transmission ............................................. 225
Transporting Animals ................................ 127
Transporting Passengers .......................... 127
Transporting Pets ...................................... 166
Tread Wear Indicators ............................... 215
Trunk Lid (Deck Lid) .....................................61
Turn Signals ........................................... 45, 74
U
Uconnect Settings Customer Programmable Features.........26
Passive Entry Programming.....................26
Uniform Tire Quality Grades...................... 219
Universal Garage Door Opener
(HomeLink®)
S..........................................39
Universal Transmitter ...................................39
Untwisting Procedure, Seat Belt............... 147
Use Of The Owner’s Manual .......................... 5
V
Vehicle Changes/Alterations ......................... 4
Vehicle Identification Number .................. 224
Vehicle Loading ................................ 125, 209 W
Warning Lights (Instrument Cluster
Descriptions) ................................................ 72
Warnings, Roll Over ........................................ 3
Warranty Information ................................ 238
Washer Fluid For Windshield/
Headlights .................................................. 189
Washers, Windshield ................................... 47
Weights ....................................................... 229
Wheel And Wheel Tire Care....................... 217
Wheel And Wheel Tire Trim ....................... 217
Wheels And Tires ....................................... 206
Wind Buffeting ............................................. 58
Windows (Cleaning) ................................... 222
Windshield Defroster ................................. 167
Windshield Washers .................................... 47
Windshield Wiper
Replacing Blades ................................... 194
Windshield Wipers ....................................... 47
Wipers, Intermittent ..................................... 47
Wipers, Rain Sensitive................................. 47
Wireless Charging Pad ................................ 57
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