
1153-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
3
Before driving
■If the smart key system or the 
wireless remote  control does 
not operate properly
Use the mechanical key to lock and 
unlock the doors. ( P.527)
Replace the key battery with a new 
one if it is depleted. ( P.485)
■If the 12-volt battery is dis-
charged
The doors cannot be locked and 
unlocked using the smart key sys-
tem or wireless remote control. Lock 
or unlock the doors using the 
mechanical key. ( P.527)
■Rear seat reminder function
●In order to remind you not to for-
get luggage, etc., in the rear seat, 
when the power switch is turned to 
OFF after any of the following con-
ditions are met, a buzzer will 
sound and a message will be dis-
played on the multi-information 
display for approximately 6 sec-
onds.
• The hybrid system is started  within 10 minutes  after opening 
and closing a rear door.
• A rear door has been opened and  closed after the hybrid system 
was started.
However, if a rear door is opened 
and then closed  within approxi-
mately 2 seconds , the rear seat 
reminder function may not operate.
●The rear seat reminder function 
determines that luggage, etc., has 
been placed in a rear seat based 
on opening and closing of a rear 
door. Therefore, depending on the 
situation, the rear seat reminder 
function may not  operate and you 
may still forget luggage, etc., in 
the rear seat, or  it may operate 
unnecessarily.
●The rear seat reminder function 
can be enabled/disabled. 
(  P.561)
■Customization
Some functions can be customized.  (
 P.561)
WARNING
■To prevent an accident
Observe the following precautions 
while driving the vehicle.
Failure to do so may result in a 
door opening and an occupant 
falling out of the vehi cle, resulting 
in death or serious injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the  inside handle of 
the doors while driving.
Be especially careful for the front 
doors, as the doors may be 
opened even if the inside lock but-
tons are in locked position.
●Set the rear door child-protector 
locks when children are seated 
in the rear seats.
■When opening or closing a 
door
Check the surroundings of the 
vehicle such as wh ether the vehi-
cle is on an incline, whether there 
is enough space for a door to 
open and whether a strong wind 
is blowing. When opening or clos-
ing the door, hold the door handle 
tightly to prepare for any unpre-
dictable movement. 

1213-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
3
Before driving
Check that the tailgate is securely 
locked.
■Using the wireless remote 
control
 P. 111
■Opening the tailgate
Using the handle switch
Unlock the tailgate before oper-
ating.
Open the tailgate slowly while 
pushing the tailgate opener 
switch.
The support cables will hold the tail-
gate horizontal.
Using the tailgate release 
switch
While carrying an electronic key, 
press the tailgate opener switch 
on the left side tail lamp.
Tailgate opens by gravity.
The support cables will hold the tail-
gate horizontal.
Using the wireless remote 
control (if equipped)
Press and hold the switch.
*
Tailgate opens by gravity.
The support cables will hold the tail-
gate horizontal.
*: This setting can be customized at  your Toyota dealer.
■Closing the tailgate
Lift and close the tailgate
After closing the tailgate, try pulling 
it toward you to make sure it is 
securely locked.
Opening/closing the tail-
gate 

1223-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
■Changing the setting of tailgate 
opening alert
When the tailgate is left open, a 
buzzer sounds and a warning mes-
sage is displayed on the multi-infor-
mation display.
Settings can be changed on   
screen of the multi-information dis-
play. Select the “  Alert” and 
change the settings. ( P.565)
■Customization
Some functions can be customized. 
(  P.561)
■Before removing the tail-
gate
Turn the tailgate opening alert 
off before removing the tailgate. 
( P.122)
These connector covers are 
used when removing the tail-
WARNING
■Opening the tailgate (tailgate 
release switch and wireless 
remote control)
Observe the following precautions 
when operating  the tailgate 
release switch. Failure to do so 
may cause death or serious injury.
●If there are people in the vicinity, 
make sure they are safe and let 
them know that the tailgate is 
about to open or close.
●On upward inclines, the tailgate 
may suddenly open after press-
ing the tailgate release switch or 
electronic key switch. Make 
sure the tailgate is fully open 
and secure.
●On downward inclines, the tail-
gate may be difficult to open 
after pressing the tailgate 
release switch or electronic key 
switch. Make sure the tailgate is 
fully open and secure.
NOTICE
■Opening the tailgate (tailgate 
release switch and wireless 
remote control)
●Check the safety of the sur-
rounding area to make sure 
there are no obstacles or any-
thing that could cause any of 
your belongings to get hit.
●Check that the tailgate is not 
frozen and its opening and clos-
ing is not obstructed.
●If there is any type of strong 
impact in area of the tailgate 
release switch, have the vehicle 
inspected at your Toyota dealer.
●Do not place stickers, etc., or 
paint anything on the tailgate 
release switch.
●Do not use if a carrier or acces-
sory other than a genuine Toy-
ota part is installed to the 
tailgate.
■After closing the tailgate
Try pulling it toward you to make 
sure it is securely locked.
Removing the tailgate 

1263-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
*: If equipped
■Automatic stowing function
The step will be automatically 
retracted, for safety, under the fol-
lowing condition:
●Vehicle speed is approximately 3 
mph (5 km/h) or higher
■If “Power Steps Unable to 
Retract” is displayed on the 
multi-Information display
The step may not be completely 
stowed.
Check that nothing is caught 
between the step and the vehicle.
■If “Power Steps System Mal-
function See Owner’s Manual” 
is displayed on the multi-infor-
mation display
The system may be malfunctioning. 
Have the vehicle inspected by Toy-
ota dealer.
Power bed step*
The power bed step deploys 
when opening the tailgate, 
operating the wireless 
remote control, or by using 
the switch inside the vehi-
cle.
The power bed step stows 
by closing the tailgate, oper-
ating the switch inside the 
vehicle, or by driving above 
3 mph (5 km/h).
WARNING
■Cautions regarding the power 
bed step
Observe the following precau-
tions. Failure to do so may cause 
serious injury.
●Check to make sure that all pas-
sengers and people in the vehi-
cle’s surrounding area do not 
have a hand on the step or any 
part of their body in a position 
where it could be caught 
between the step and the vehi-
cle when the pow er bed step is 
being operated.
●Confirm that the step has com-
pletely deployed or stowed 
before getting in or out of the 
vehicle. If someone gets in or 
out of the vehicle during power 
bed step operation, the step 
may stop deploying or stowing.
●Take care when pressing the 
power steps switch. The step 
will deploy or stow and may hit 
other people or objects.
●Always check that the power 
steps switch is turned off when 
cleaning the step, before jack-
ing up or placing any object 
under the vehicle, or if the step 
is not operating correctly.
●Do not allow children to operate 
the power bed step. Operating 
power bed step so that a step 
contacts someone can cause 
serious injury, and in some 
instances, even death.
■Jam protection function
Observe the following precau-
tions. Failure to do so may cause 
serious injury.
Do not place any body part 
between the power bed step and 
vehicle. The jam protection func-
tion may not work depending on 
the shape of the  object that is 
caught. 

1273-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
3
Before driving
Press the switch.
The power bed step automati-
cally deploys with the tailgate or 
stows.
Before pressing the button, 
make sure the power steps 
switch is in “AUTO” position.
1 Deploys the bed step.
2 Stows the bed step.
Putting the switch in the neutral 
position sets the power bed step 
to AUTO mode. AUTO mode 
allows the deploying and stow- ing of the step to be linked to 
opening/closing the tailgate.
Both power running boards and 
power bed step are deployed 
when “OUT” position is 
selected. Operate only if the 
steps are not already deployed 
and if the vehicle speed is 3 
mph (5 km/h) or less.
Both power running boards and 
power bed step are stowed 
when “OFF” position is selected. 
Operate only if the step is not 
already stowed.
1
Opening the tailgate: The 
step deploys.
2 Closing the tailgate: The step 
stows.
Deploying and stowing 
the power bed step with 
wireless remote control
Deploying and stowing 
the power bed step from 
inside
Tailgate linked operation 

1303-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
■Conditions affecting operation
The smart key system uses weak 
radio waves. In the following situa-
tions, the communication between 
the electronic key and the vehicle 
may be affected, preventing the 
smart key system, wireless remote 
control and immobilizer system from 
operating properly. (Ways of coping: 
 P.527)
●When the electronic key battery is 
depleted
●Near a TV tower, electric power 
plant, gas station , radio station, 
large display, airpo rt or other facil-
ity that generates strong radio 
waves or electrical noise
●When carrying a portable radio, 
cellular phone, cordless phone or 
other wireless communication 
device
●When the electronic key is in con-
tact with, or is covered by the fol-
lowing metallic objects
• Cards to which al uminum foil is 
attached
• Cigarette boxes that have alumi- num foil inside
• Metallic wallets or bags
• Coins
• Hand warmers made of metal
• Media such as CDs and DVDs
●When other wireless keys (that 
emit radio waves) are being used 
nearby
●When carrying the electronic key 
together with the following devices 
that emit radio waves
• Another electronic key or a wire- less key that emits radio waves
• Personal computers or personal 
digital assistants (PDAs)
• Digital audio players
• Portable game systems
●If window tint with a metallic con-
tent or metallic objects are 
attached to the rear window
●When the electronic key is placed 
near a battery charger or elec-
tronic devices
●When the vehicle is parked in a 
pay parking spot where radio 
waves are emitted.
■Note for the entry function
●Even when the electronic key is 
within the effective range (detec-
tion areas), the system may not 
operate properly in the following 
cases:
• The electronic key is too close to  the window or outside door han-
dle, near the ground, or in a high 
place when the doors are locked 
or unlocked.
• The electronic key is near the 
ground or in a high place, or too 
close to the center of the rear 
bumper.
• The electronic key is on the instru- ment panel, or floor, or in the door 
pockets or glove box when the 
hybrid system is started or power 
switch modes are changed.
●Do not leave the electronic key on 
top of the instrument panel or near 
the door pockets when exiting the 
vehicle. Depending on the radio 
wave reception conditions, it may 
be detected by the antenna out-
side the cabin and the doors will 
become lockable from the outside, 
possibly trapping the electronic 
key inside the vehicle.
●As long as the electronic key is 
within the effective range, the 
doors may be locked or unlocked 
by anyone. However, only the 
doors detecting the electronic key 
can be used to unlock the vehicle.
●Even if the electro nic key is not 
inside the vehicle, it may be possi-
ble to start the hybrid system if the 
electronic key is near the window.
●The doors may unlock or lock if a 
large amount of water splashes on 
the door handle, such as in the 
rain or in a car wash, when the 
electronic key is within the effec-
tive range. (The  doors will auto-
matically be locked after 
approximately 60 seconds if the  

1313-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
3
Before driving
doors are not opened and closed.)
●If the wireless remote control is 
used to lock the doors when the 
electronic key is  near the vehicle, 
there is a possib ility that the door 
may not be unlocke d by the entry 
function. (Use the wireless remote 
control to unloc k the doors.)
●Touching the door lock sensor 
while wearing gloves may delay or 
prevent lock operation.
●When the lock op eration is per-
formed using the lock sensor, rec-
ognition signals  will be shown up 
to two consecutive times. After 
this, no recogniti on signals will be 
given.
●If the door handle becomes wet 
while the electronic key is within 
the effective ran ge, the door may 
lock and unlock repeatedly. In this 
case, follow the fo llowing correc-
tion procedures to wash the vehi-
cle:
• Place the electronic key in a loca- tion 6 ft. (2 m) or  more away from 
the vehicle. (Take care to ensure 
that the key is not stolen.)
• Set the electronic key to battery-
saving mode to disable the smart 
key system. ( P.129)
●If the electronic key is inside the 
vehicle and a door handle 
becomes wet during a car wash, a 
message may be shown on the 
multi-informatio n display and a 
buzzer will sound outside the vehi-
cle. To turn off the alarm, lock all 
the doors.
●The lock sensor may not work 
properly if it com es into contact 
with ice, snow, mud, etc. Clean 
the lock sensor and attempt to 
operate it again.
●A sudden approach to the effec-
tive range or door handle may pre-
vent the doors from being 
unlocked. In this case, return the 
door handle to the original position 
and check that the doors unlock 
before pulling the door handle  again.
●If there is another electronic key in 
the detection area, it may take 
slightly longer to unlock the doors 
after the door handle is gripped.
■When the vehicle is not driven 
for extended periods
●To prevent theft of 
the vehicle, do 
not leave the electronic key within 
6 ft. (2 m) of the vehicle.
●The smart key system can be 
deactivated in advance.
●Setting the electronic key to bat-
tery-saving mode helps to reduce 
key battery depletion. ( P.129)
■To operate the system properly
●Make sure to carry the electronic 
key when operating the system. 
Do not get the electronic key too 
close to the vehicle when operat-
ing the system from the outside of 
the vehicle.
Depending on the position and hold-
ing condition of the electronic key, 
the key may not be detected cor-
rectly and the system may not oper-
ate properly. (The alarm may go off 
accidentally, or the door lock pre-
vention function m ay not operate.)
■If the smart key system does 
not operate properly
●Locking and unlocking the doors 
and tailgate:  P. 5 2 7
●Starting the hybrid system: 
P. 5 2 8
■Customization
Some functions can be customized. 
(  P.561)
■If the smart key system has 
been deactivated in a custom-
ized setting
●Locking and unlocking the doors 
and opening the tailgate:
Use the wireless remote control or 
mechanical key. ( P.113, 121, 
527) 

1393-3. Adjusting the seats
Owners Manual_USA_M0C031_en
3
Before driving
ota dealer.
■Registering procedure
Record your driving position to 
button “1” or “2” before perform-
ing the following:
Carry only the key you want to 
register, and then close the 
driver’s door.
If 2 or more keys are in the vehi-
cle, the driving position cannot 
be recorded properly.
1 Check that the shift lever is in 
P.
2 Turn the power switch to ON.
3 Recall the driving position 
that you want to record.
4 While pressing the recalled 
button, press and hold the 
door lock switch (either lock 
or unlock) until the buzzer 
sounds.
If the driving position could not be 
registered, the buzzer sounds con-
tinuously for approximately 3 sec- onds.
■Recall procedure
1 Make sure that the doors are 
locked before recalling the 
driving position. Carry the 
electronic key that has been 
registered to the driving posi-
tion, and then unlock and 
open the driver’s door using 
the smart key system wire-
less remote control.
The driving position will move to the 
recorded position (not including the 
steering wheel). However, the seat 
will move to a position slightly 
behind the recorded position in 
order to make entering the vehicle 
easier.
If the driving position is in a position 
that has already been recorded, the 
seat and outside rear view mirrors 
will not move.
2Turn the power switch to 
ACC or ON, or fasten a seat 
belt.
The seat and steering wheel will 
move to the recorded position.
■Cancelation procedure
Carry only the key you want to 
cancel and then close the 
driver’s door.
If 2 or more keys are in the vehi-
cle, the driving position cannot 
WARNING
■Seat adjustment caution
Take care during seat adjustment 
so that the seat d oes not strike 
the rear passenger or squeeze 
your body again st the steering 
wheel.
Registering/recall/cancel-
ing a driving position to 
an electronic key (mem-
ory recall function)