
691-3. Emergency assistance
Owners Manual_USA_M0C031_en
1
For safety and security
(“SOS”)
Connects drivers to response-cen-
ter support. ( P. 7 0 )
Enhanced Roadside Assis-
tance
Provides drivers various on-road 
assistance. ( P. 7 0 )
After you have signed the 
Telematics Subscription Service 
Agreement and are enrolled, 
you can begin receiving ser-
vices.
A variety of subscription terms is 
available for purchase. Contact 
your Toyota dealer, call the fol-
lowing or push the “SOS” button 
in your vehicle for further sub-
scription details.
 The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicles 
Bluetooth® technology will not be 
possible during  Safety Connect.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota 
models (in the contiguous United 
States only). Contact with the 
Safety Connect response center 
is dependent upon the telematics 
device being in operative condi- tion, cellular connection availabil-
ity, and GPS satellite signal 
reception, which can limit the abil-
ity to reach the response center or 
receive emergency service sup-
port. Enrollment and Telematics 
Subscription Service Agreement 
required. A variety of subscription 
terms is available; charges vary 
by subscription term selected and 
location.
●Automatic Collision Notification, 
Emergency Assistance and Stolen 
Vehicle Location will function in 
the United States, including 
Hawaii and Alaska
, Puerto Rico 
and in Canada, and Enhanced 
Roadside Assistance will function 
in the United States, Puerto Rico 
and in Canada.
●Automatic Collision Notification, 
Emergency Assistance, Stolen 
Vehicle and Enhanced Road 
Assistance will not function in the 
United States Virgin Islands.
For vehicles first sold in the USVI, 
no Safety Connect services will 
function in and outside the United 
States Virgin Islands.
●Safety Connect services are not 
subject to section  255 of the Tele-
communications Act and the 
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system 
will offer voice prom pts in English, 
Spanish, and French. Please indi-
cate your language of choice when 
enrolling.
■When contacting the response 
center
You may be unable to contact the 
response center if the network is 
busy.
Subscription 

701-3. Emergency assistance
Owners Manual_USA_M0C031_en
When the power switch is turned 
to ON, the red indicator light 
comes on for 2 seconds then 
turns off. Afterward, the green 
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system 
usage conditions:
Green indicator light on = 
Active service
 Green indicator light flashing 
= Safety Connect call in pro-
cess
 Red indicator light (except at 
vehicle start-up) = System 
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) = 
Safety Connect service not 
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to 
automatically call the response 
center. The responding agent 
receives the vehicle’s location 
and attempts to speak with the 
vehicle occupants to assess the 
level of emergency. If the occu- pants are unable to communi-
cate, the agent automatically 
treats the call as an emergency, 
contacts the nearest emer-
gency services provider to 
describe the situation, and 
requests that assistance be sent 
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety 
Connect can work with local 
authorities to assist them in 
locating and recovering the 
vehicle. After filing a police 
report, call the Safety Connect 
response center at 1-800-331-
4331 in the United States, 1-
877-855-8377 in Puerto Rico or 
1-888-869-6828 in Canada, and 
follow the prompts for Safety 
Connect to initiate this service.
In addition to assisting law 
enforcement with recovery of a 
stolen vehicle, Safety-Connect-
equipped vehicle location data 
may, under certain circum-
stances, be shared with third 
parties to locate your vehicle. 
Further information is available 
at Toyota.com.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on 
the road, push the “SOS” button 
to reach the Safety Connect 
response center. The answer-
ing agent will determine your 
vehicle’s location, assess the 
emergency, and dispatch the 
Safety Connect LED light 
Indicators
Safety Connect services 

711-3. Emergency assistance
Owners Manual_USA_M0C031_en
1
For safety and security
necessary assistance required.
If you accidentally press the “SOS” 
button, tell the response-center 
agent that you are not experiencing 
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance 
adds GPS data to the already 
included warranty-based Toyota 
roadside service.
Subscribers can press the 
“SOS” button to reach a Safety 
Connect response-center agent, 
who can help with a wide range 
of needs, such as: towing, flat 
tire, fuel delivery, etc. For a 
description of the Roadside 
Assistance services and their 
limitations, please see the 
Safety Connect Terms and Con-
ditions, which are available at 
Toyota.com.
Important! Read this informa-
tion about exposure to radio fre-
quency signals before using 
Safety Connect;
The Safety Connect system 
installed in your vehicle is a low-
power radio transmitter and 
receiver. It receives and also 
sends out radio frequency (RF) 
signals.
In August 1996, the Federal 
Communications Commission  (FCC) adopted RF exposure 
guidelines with safety levels for 
mobile wireless phones. Those 
guidelines are consistent with 
the safety standards previously 
set by the following U.S. and 
international standards bodies.
ANSI (American National 
Standards Institute) C95.1 
[1992]
 NCRP (National Council on 
Radiation Protection and 
Measurement) Report 86 
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on 
comprehensive and periodic 
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians 
from universities, and govern-
ment health agencies and 
industries reviewed the avail-
able body of research to 
develop the ANSI Standard 
(C95.1).
The design of Safety Connect 
complies with the FCC guide-
lines in addition to those stan-
dards.
■Free /Open Source Software 
Information
This product contains Free/Open 
Source Software (FOSS). The 
License information and/or the 
source code of such FOSS can be 
found at the following
Safety information for 
Safety Connect 

922-1. Instrument cluster
Owners Manual_USA_M0C031_en
Engine coolant temperature gauge
Displays the engine coolant temperature
Speedometer
Displays the vehicle speed
Voltmeter
Displays the charge state
Engine oil pressure gauge
Displays the engine oil pressure
Odometer and trip meter ( P.93)
■The meters and display illumi-
nate when
The power swit ch is in ON.
■Tachometer needle feature
The tachometer needle will fade in 
or out during the engine starting or 
stopping, respectively.
The needle is completely visible 
after the engine is turned on or 
turned off.
■Clock settings screen
If clock setting item is displayed 
when   is selected on the multi-
information display, the system may 
be malfunctioning. Have the vehicle 
inspected by your Toyota dealer.
■Outside temperature display
●In the following si tuations, the cor-
rect outside tempe rature may not 
be displayed, or the display may 
take longer than normal to 
change.
• When stopped, or driving at low 
speeds (less than 12 mph [20 
km/h])
• When the outside temperature 
has changed suddenly (at the 
entrance/exit of a garage, tunnel, 
etc.)
●When “--” or “E” is displayed, the 
system may be malfunctioning.
Take your vehicle to your Toyota 
dealer.
●Displays the outsi de temperature 
within the range of -40°F (-40°C) 
to 122°F (50°C).
●When the outside temperature is 
approximately 37°F (3°C) or 
lower, the indicator   will flash 
for approximately 10 seconds, 
then stay on.
■Liquid crystal display
 P. 9 6
■Customization
Settings (e. g. mete r display) can be 
changed on   screen of the multi-
information display. ( P. 9 9 )
WARNING
■The information display at 
low temperatures
Allow the interior of the vehicle to 
warm up before using the liquid 
crystal information display. At 
extremely low temperatures, the 
information disp lay monitor may 
respond slowly, and display 
changes may be delayed. 

1022-1. Instrument cluster
Owners Manual_USA_M0C031_en
*: If equipped
Illustrations used in this text are intended as examples, and m ay differ from 
the image that is actually displayed by the he ad-up display.
Driving support system status/navigation system-linked display 
area ( P.104)
Shift position display/RSA (R oad Sign Assist) (if equipped) dis -
play area ( P.200, 252)
Vehicle speed display
Hybrid System Indicator/Outside temperature display area 
( P.105)
■Head-up display will operate 
when
The power swit ch is in ON.
■When using the head-up dis-
play
The head-up display may seem 
dark or hard to see when viewed  through sunglasses, especially 
polarized sunglasses. Adjust the 
brightness of the head-up display or 
remove your sunglasses.■Street name display
Only street names which are 
included in the m ap data will be dis-
played.
Head-up display*
The head-up display projects a variety of driving-related infor -
mation and the operating state of the driving support systems 
on the windshield.
System components 

1153-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
3
Before driving
■If the smart key system or the 
wireless remote  control does 
not operate properly
Use the mechanical key to lock and 
unlock the doors. ( P.527)
Replace the key battery with a new 
one if it is depleted. ( P.485)
■If the 12-volt battery is dis-
charged
The doors cannot be locked and 
unlocked using the smart key sys-
tem or wireless remote control. Lock 
or unlock the doors using the 
mechanical key. ( P.527)
■Rear seat reminder function
●In order to remind you not to for-
get luggage, etc., in the rear seat, 
when the power switch is turned to 
OFF after any of the following con-
ditions are met, a buzzer will 
sound and a message will be dis-
played on the multi-information 
display for approximately 6 sec-
onds.
• The hybrid system is started  within 10 minutes  after opening 
and closing a rear door.
• A rear door has been opened and  closed after the hybrid system 
was started.
However, if a rear door is opened 
and then closed  within approxi-
mately 2 seconds , the rear seat 
reminder function may not operate.
●The rear seat reminder function 
determines that luggage, etc., has 
been placed in a rear seat based 
on opening and closing of a rear 
door. Therefore, depending on the 
situation, the rear seat reminder 
function may not  operate and you 
may still forget luggage, etc., in 
the rear seat, or  it may operate 
unnecessarily.
●The rear seat reminder function 
can be enabled/disabled. 
(  P.561)
■Customization
Some functions can be customized.  (
 P.561)
WARNING
■To prevent an accident
Observe the following precautions 
while driving the vehicle.
Failure to do so may result in a 
door opening and an occupant 
falling out of the vehi cle, resulting 
in death or serious injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the  inside handle of 
the doors while driving.
Be especially careful for the front 
doors, as the doors may be 
opened even if the inside lock but-
tons are in locked position.
●Set the rear door child-protector 
locks when children are seated 
in the rear seats.
■When opening or closing a 
door
Check the surroundings of the 
vehicle such as wh ether the vehi-
cle is on an incline, whether there 
is enough space for a door to 
open and whether a strong wind 
is blowing. When opening or clos-
ing the door, hold the door handle 
tightly to prepare for any unpre-
dictable movement. 

1233-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
3
Before driving
gate, to prevent the wire har-
ness connectors from being 
contaminated. Connector cover (Type A)
Connector cover (Type B)
Connector cover (Type C)
Connector cover (Type D)
Connector cover (Type E)
Connector cover (Type F)
Store the connector covers in 
the glove box in a plastic bag 
when not using.
1 Open the tailgate. 2
To disconnect the wire har-
ness connectors.
3 Install the connector cover 
(Type A, B, and C) to the wire 
harness connector of the 
vehicle body frame.
The shape of each connector dif-
fers. Install connec tor cover to the 
corresponding connector.
Connector cover (Type A)
Connector cover (Type B)
Connector cover (Type C)
4 Pull out the plastic wire pro-
tector located in the vehicle  

1243-2. Opening, closing and locking the doors and tailgate
Owners Manual_USA_M0C031_en
bed by pressing the tabs and 
pulling the protector.
5 Pull out the wire harness 
from the vehicle bed.
6 Install the connector cover 
(Type D, E, and F) to the wire 
harness connector of the tail-
gate.
The shape of each connector dif-
fers. Install connector cover to the 
corresponding connector.
Connector cover (Type D)
Connector cover (Type E) Connector cover (Type F)
■Removing the tailgate
1 Open the tailgate to the angle 
where you can release the 
brackets on the support 
cables from the lugs on both 
sides.
Lift the support cable bracket 
up and slide it off.
To unhook the support cable 
bracket, keep pullin g up the clip on 
the bracket and unhook the 
bracket.
Support cable bracket
Clip
2 Tilt the tailgate to about 45° 
from vertical and pull up the 
right side of the tailgate to 
unhook the right side.