Page 573 of 818
5715-3. Using the storage features
C-HR_HV_OM_Europe_OM10720E
5
Interior features
Ty pe  B
■Removing the luggage cover 
Unhook the cords. 
Unhook the hook to the hook 
brackets.
■Stowing the luggage cover 
Hold  the  luggage  cover  with 
both  hands.  Point  your 
thumbs  in  opposite  direc- 
tions.
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        Page 604 of 818

6026-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E 
■Adding engine oil 
If the oil level is below or near the low level mark, add engin e oil of the 
same type as that already in the engine. 
Make  sure  to  check  the  oil  type  and  prepare  the  items  needed 
before adding oil. 
Remove the oil filler cap by turning it counterclockwise. 
Add engine oil slowly, checking the dipstick. 
Install the oil filler cap by turning it clockwise.
■ Engine oil consumption 
A certain amount of engine oil will be consumed while driving.  In the following 
situations,  oil  consumption  may  increase,  and  engine  oil  may  ne ed  to  be 
refilled in between oil maintenance intervals. 
● When the engine is new, for example directly after purchasing the vehicle or 
after replacing the engine 
● If low quality oil or oil of an inappropriate viscosity is used 
● When  driving  at  high  engine  speeds  or  with  a  heavy  load,  when  towing,  or 
when driving while accelerating or decelerating frequently 
● When  leaving  the  engine  idling  for  a  long  time,  or  when  driving  frequently 
through heavy traffic
2ZR-FXE engineM20A-FXS engine
Engine oil selection P. 770
Oil quantity (Low  Full)1.5 L (1.6 qt., 1.3 lmp.qt.)
ItemsClean funnel
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        Page 676 of 818
6747-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If  your vehicle needs to be towed
The  following  may  indicate  a  problem  with  your  hybrid  transmission. 
Contact  any  authorized  Toyota  retailer  or  Toyota  authorized  rep airer, 
or any reliable repairer or commercial towing service before to wing. 
● The hybrid system warning message is shown on the multi-informa- 
tion display and the vehicle does not move. 
● The vehicle makes an abnormal sound.
If  towing  is  necessary,  we  recommend  having  your  vehicle 
towed  by  any  authorized  Toyota  retailer  or  Toyota  authorized 
repairer,  or  any  reliable  repairer  or  commercial  towing  service , 
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/ 
provincial and local laws.
Situations when it is necessary to contact dealers before towin g 
     
        
        Page 677 of 818
6757-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
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When trouble arises
When using a flat-bed truck to transport the vehicle, use tire strapping 
belts.  Refer  to  the  owner’s  manual  of  the  flat-bed  truck  for  th e  tire 
strapping method. 
In  order to  suppress  vehicle movement during transportation,  se t the 
parking brake and turn the power switch off
Towing with a wheel-lift type truck
From the frontFrom the rear 
Release the parking brake. 
Turn automatic mode off.  
(P.   3 2 5 ) 
Use  a  towing  dolly  under  the 
front wheels.
Using a flatbed truck 
     
        
        Page 678 of 818

6767-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If  a  tow  truck  is  not  available  in  an  emergency,  your  vehicle  may  be 
temporarily  towed  using  cables  or  chains  secured  to  the  emergen cy 
towing eyelets. This should only be attempted on hard surfaced  roads 
for short distances at under 30 km/h (18 mph). 
A  driver  must  be  in  the  vehicle  to  steer  and  operate  the  brakes .  The 
vehicle’s  wheels,  drivetrain,  axles,  steering  and  brakes  must  b e  in 
good condition.
To  h ave yo urTo hav e y our v ehicle towed by  an other v ehicle, the   towing ey elet mus t be installed to  y our v ehicle. Ins tall the  towing ey elet us in g the  following proced ure. ve hicle towe d by another vehicle, the towing eyelet must be installed to your vehicle. Install the towing eyelet using the following procedure.
To have your vehicle towed by another vehicle, the towing eyelet must 
be installed to your vehicle. Install the towing eyelet using t he follow- 
ing procedure. 
Take out the wheel nut wrench* and towing eyelet. ( P. 702, 730)
*: If the vehicle is not equipped with a wheel nut wrench, a wheel nut wrench  
can  be  purchased  at  any  authorized  Toyota  retailer  or  Toyota  au thorized 
repairer, or any reliable repairer.
Remove the eyelet cover using 
a flathead screwdriver. 
To  protect  the  bodywork,  place  a 
rag  between  the  screwdriver  and 
the  vehicle  body  as  shown  in  the 
illustration.
Insert the towing eyelet into the 
hole  and  tighten  partially  by 
hand.
Emergency towing
Emergency towing procedure
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        Page 679 of 818

6777-2. Steps to take in an emergency
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7
When trouble arises
Tighten  down  the  towing  eyelet 
securely  using  a  wheel  nut 
wrench* or hard metal bar.
*: If the vehicle is not equipped with a 
wheel  nut  wrench,  a  wheel  nut
wrench  can  be  purchased  at  any
authorized Toyota retailer or Toyota
authorized  repairer,  or  any  reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Shift the shift lever to N and release the parking brake. 
Turn automatic mode off. (→P. 325)
When the shift lever cannot be shifted:  
 P. 317
■While towing 
If the hybrid system is off, the power assist for the brakes an d steering will not 
function, making steering and braking more difficult. 
■ Wheel nut wrench 
Vehicles without a wheel nut wrench: Wheel nut wrench can be pu rchased at 
any  authorized  Toyota  retailer  or  Toyota  authorized  repairer,  o r  any  reliable 
repairer.  
Vehicles  with  a  wheel  nut  wrench:  Wheel  nut  wrench  is  installed   in  the  lug- 
gage compartment. ( P. 702, 730)
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5
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        Page 680 of 818

6787-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
WARNING
Observe the following precautions. 
Failure to do so may result in death or serious injury. 
■ When towing the vehicle 
■ While towing 
● When  towing  using  cables  or  chains,  avoid  sudden  starts,  etc., which 
place excessive stress on the towing eyelets, cables or chains.  The towing 
eyelets,  cables  or  chains  may  become  damaged,  broken  debris  may  hit 
people, and cause serious damage. 
● Do not turn the power switch off. 
There is a possibility that the steering wheel is locked and ca nnot be oper- 
ated. 
■ Installing towing eyelets to the vehicle 
Make sure that towing eyelets are installed securely. 
If not securely installed, towing eyelets may come loose during  towing.
Be  sure  to  transport  the  vehicle  with  the 
front wheels raised or with all four wheels 
raised  off  the  ground.  If  the  vehicle  is 
towed  with  the  front  wheels  contacting
the  ground,  the  drivetrain  and  related 
parts may be damaged or electricity gen- 
erated by the operation of the motor may
cause  a  fire  to  occur  depending  on  the 
nature of the damage or malfunction. 
     
        
        Page 681 of 818
6797-2. Steps to take in an emergency
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When trouble arises
NOTICE
■Towing with a sling-type truck 
■ To  prevent  damage  to  the  vehicle  when  towing  using  a  wheel-lift type 
truck 
● Do  not  tow  the  vehicle  from  the  rear  when  the  power  switch  is  off.  The 
steering  lock  mechanism  is  not  strong  enough  to  hold  the  front  wheels 
straight. 
● When raising the vehicle, ensure adequate ground clearance for towing at 
the  opposite  end  of  the  raised  vehicle.  Without  adequate  cleara nce,  the 
vehicle could be damaged while being towed. 
■ To prevent damage to the vehicle when towing with a sling-type truck 
Do not tow with a sling-type tr uck, either from the front or rear. 
■ To prevent damage to the vehicle during emergency towing 
Do not secure cables or chains to the suspension components
Do not  tow  with a  sling-type  truck to  pre- 
vent body damage.