Page 698 of 818

6967-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
■ If “Engine Oil Level Low. Add or Replace Oil.”is displayed
The engine oil level is low. Check the level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. M ove the
vehicle to a level surface and check to see if the message disa ppears.
■ If “Hybrid System Stopped. Steering Power Low.”is displayed
This message is displayed if the hybrid system is stopped while driving.
When steering wheel operations are heavier than usual, grip the steering
wheel firmly and operate it using more force than usual.
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
This message may be shown when driving under severe operating c ondi-
tions. (For example, when driving up a long steep hill.)
Handling method: P. 757
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depresse d to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal a nd depress
the brake pedal.
■ If “Traction battery needs to be protected. Shift into to restart.” is
shown
This message is displayed when the hybrid battery (traction bat tery) charge
has become extremely low because the shift lever has been left in N for a cer-
tain amount of time.
When operating the vehicle, shift to P and restart the hybrid s ystem.
■ If “Traction battery needs to be protected. Refrain from the use of
position.” is shown
This message may be displayed when the shift lever is in N.
As the hybrid battery (traction battery) cannot be charged when the shift lever
is in N, shift the shift lever to P when the vehicle is stopped .
■ If “Shift is in Release Accelerator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depres sed and
the shift lever is in N.
Release the accelerator pedal and shift the shift lever to D or R.
■ If “Shift to Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without t urning the
power switch to off with the shift lever in any position other than P.
Shift the shift position to P.
Page 699 of 818

6977-2. Steps to take in an emergency
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7
When trouble arises
■If “Auto Power OFF to Conserve Battery” is shown
The power switch has been turned off by the automatic power off function.
When starting the hybrid system next time, operate the hybrid s ystem for
approximately 5 minutes to recharge the 12-volt battery.
■ If “A New Key has been Registered. Contact Your Dealer for Details.” is
shown
This message will be displayed each time the driver’s door is o pened when
the doors are unlocked from the outside for approximately one w eek after a
new electronic key has been registered.
If this message is displayed but you have not had a new electro nic key regis-
tered, ask any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer to check if an unknown electronic key (other than those in
your possession) has been registered.
■ If a message that indicates the malfunction of front camera is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 367, 681)
● PCS (Pre-Collision System)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range*
●RSA (Road Sign Assist)*
●Automatic High Beam*
*: If equipped
■ If a message that indicates the malfunction of radar sensor is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 367, 681)
● PCS (Pre-Collision system)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range*
*: If equipped
Page 700 of 818

6987-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
■ If “Radar Cruise Control Unavailable See Owner’s Manual” is shown
The dynamic radar cruise control with full-speed range system i s suspended
temporarily or until the problem shown in the message is resolv ed. (causes
and coping methods: P. 367)
■ If “Radar Cruise Control unavailable.” is shown
The dynamic radar cruise control with full-speed range system c annot be
used temporarily. Use the system when it becomes available agai n.
■ Warning buzzer
P. 689
NOTICE
■If “Maintenance required for Traction battery at your dealer.” is shown
(2ZR-FXE engine [except for Guadelope, Martinique, F. Guiana an d
Greenland])
This message indicates that the hybrid battery (traction batter y) may require
inspection or replacement. Have the vehicle inspected by any au thorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer imme-
diately. Do not continue driving the vehicle, as the hybrid sys tem may
become not able to be started again.
■ If “Low 12-Volt Battery. See Owner’s Manual.” is displayed frequently
The 12-volt battery may have deteriorated. As the battery may d ischarge in
this state when left unattended, have the battery inspected by any autho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.
Page 713 of 818
7117-2. Steps to take in an emergency
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7
When trouble arises
Inflate the tire until the specified
air pressure is reached.
The sealant will be injected
and the pressure will surge
and then gradually decrease.
The air pressure gauge will
display the actual tire infla-
tion pressure about 1 minute
(5 minutes at low tempera-
ture) after the switch is
turned on.
Inflate the tire until the speci-
fied air pressure.
• If the tire inflation pressure is
still lower than the specified
point after inflation for 35 min-
utes with the switch on, the
tire is too damaged to be
repaired. Turn the compres-
sor switch off and contact any
authorized Toyota retailer or
Toyota authorized repairer, or
any reliable repairer.
• If the tire inflation pressure exceeds the specified air press ure, let out
some air to adjust the tire inflation pressure. ( P. 723, 776)
15
Page 721 of 818
7197-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
Inflate the tire until the specified
air pressure is reached.
The sealant will be injected
and the pressure will surge
and then gradually decrease.
The air pressure gauge will
display the actual tire infla-
tion pressure about 1 minute
(5 minutes at low tempera-
ture) after the switch is
turned (on).
Inflate the tire until the speci-
fied air pressure.
• If the tire inflation pressure is
still lower than the specified
point after inflation for 35 min-
utes with the switch is
(on), the tire is too damaged
to be repaired. Turn the com-
pressor switch is (off) and
contact any authorized
Toyota retailer or Toyota
authorized repairer, or any
reliable repairer.
• If the tire inflation pressure exceeds the specified air press ure, let out
some air to adjust the tire inflation pressure. ( P. 723, 776)
15
Page 749 of 818
7477-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the power switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal and check that and mes-
sages are shown on the multi-information display.
Press the power switch.
In the event that the hybrid system still cannot be operated, c ontact
any authorized Toyota retailer or Toyota authorized repairer, o r any
reliable repairer.
Starting the hybrid system
1
2
3
4
Page 759 of 818

7577-2. Steps to take in an emergency
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7
When trouble arises
If your vehicle overheats
●The needle of the engine coolant temperature gauge (P. 1 6 6 )
enters the red zone or a loss of hybrid system power is experi-
enced. (For example, the vehicle speed does not increase.)
● “Hybrid System Overheated Reduced Output Power.” is shown on
the multi-information display.
● Steam comes out from under the hood.
■If the high coolant temperature warning light comes on
Stop the vehicle in a safe place and turn off the air condition ing
system, and then stop the hybrid system.
If you see steam:
Carefully lift the hood after the steam subsides.
If you do not see steam:
Carefully lift the hood.
After the hybrid system has cooled down sufficiently, inspect t he
hoses and radiator core (radiator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant leaks, immediately contact any aut ho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable
repairer.
The following may indicate that your vehicle is overheating.
Correction procedures
1
2
3
2ZR-FXE engineM20A-FXS engine
Page 761 of 818
7597-2. Steps to take in an emergency
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7
When trouble arises
■If “Hybrid System Overheated Reduced Output Power.” is
shown on the multi-information display
Stop the vehicle in a safe place.
Stop the hybrid system and carefully lift the hood.
After the hybrid system has cooled down, inspect the hoses and
radiator core (radiator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant leaks, immediately contact any aut ho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable
repairer.
The coolant level is satisfactory if it is between the “FULL” o r “F”
and “LOW” or “L” lines on the reservoir.
Reservoir
“FULL” or “F” line
“LOW” or “L” line
1
2
3
2ZR-FXE engineM20A-FXS engine
4
2ZR-FXE engineM20A-FXS engine