6747-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If your vehicle needs to be towed
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized rep airer,
or any reliable repairer or commercial towing service before to wing.
● The hybrid system warning message is shown on the multi-informa-
tion display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service ,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towin g
6837-2. Steps to take in an emergency
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7
When trouble arises
(Flashes)
Toyota parking assist-sensor OFF indicator (if
equipped)
Indicates a malfunction in the Toyota parking assist-sensor
function
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Indicates that the system is temporarily unavailable, possi-
bly due to a sensor being dirty or covered with ice, etc.
Follow the instructions displayed on the multi-infor-
mation display. ( P. 462)
(Flashes)
PKSB OFF indicator (if equipped)
When a buzzer sounds:
Indicates a malfunction in the PKSB (Parking Support
Brake) system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
When a buzzer does not sound:
Indicates that the system is temporarily unavailable, possi-
bly due to a sensor being dirty or covered with ice, etc.
Follow the instructions displayed on the multi-infor-
mation display. ( P. 483, 692)
(Flashes)
“RCTA OFF” indicator (if equipped)
When a buzzer sounds:
Indicates a malfunction in the RCTA (Rear Crossing Traffic
Alert) function
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
When a buzzer does not sound:
Indicates that the rear bumper around the radar sensor is
covered with dirt, etc. ( P. 450)
Follow the instructions displayed on the multi-infor-
mation display. ( P. 470)
Warning lightWarning light/Details/Actions
6847-2. Steps to take in an emergency
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Slip indicator
Indicates a malfunction in:
• The VSC (Vehicle Stability Control) system;
• The TRC (Traction Control) system; or
• The hill-start assist control system.
The light will flash when the VSC, TRC, ABS or Trailer
Sway Control is operating. ( P. 534)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
(Yellow)
Brake system warning light
Indicates a malfunction in:
• The regenerative braking system;
• The electronically controlled brake system; or
• The electric parking brake.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
*1
(Orange)
LTA indicator (warning buzzer) (if equipped)
Indicates a malfunction in the LTA (Lane Tracing Assist)
Follow the instructions displayed on the multi-infor-
mation display. ( P. 401)
(Flashes or illuminates)
PCS warning light (if equipped)
When a buzzer sounds simultaneously:
Indicates a malfunction has occurred in the PCS (Pre-Col-
lision System).
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
When a buzzer does not sound:
The PCS (Pre-Collision System) has become temporarily
unavailable, corrective action may be necessary.
Follow the instructions displayed on the multi-infor-
mation display. ( P. 367, 692)
If the PCS (Pre-Collision System) or VSC (Vehicle Stability
Control) system is disabled, the PCS warning light will illu-
minate.
P. 386
Warning lightWarning light/Details/Actions
6877-2. Steps to take in an emergency
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7
When trouble arises
*1: This light illuminates on the multi-information display.
*2: Parking brake engaged warning buzzer:
A buzzer will sound if the vehicle is driven at a speed of appr oximately
5 km/h (3 mph) or more.
*3: Driver’s and front passenger’s seat belt warning buzzer:
The driver’s and front passenger’s seat belt warning buzzer sou nds to alert
the driver and front passenger that his or her seat belt is not fastened. If
the seat belt is unfastened, the buzzer sounds intermittently f or a certain
period of time after the vehicle reaches a certain speed.
Rear passengers’ seat belt warning buzzer:
The rear passengers’ seat belt warning buzzer sounds to alert t he rear
passenger that his or her seat belt is not fastened. If the sea t belt is unfas-
tened, the buzzer sounds intermittently for a certain period of time, after
the seat belt is fastened and unfastened and the vehicle reache s a certain
speed.
*1
Brake Override System
Indicates that the accelerator and brake pedals are being
depressed simultaneously, and the Brake Override Sys-
tem is operating.
Release the accelerator pedal and depress the brake
pedal.
Indicates a malfunction in the Brake Override System
(with warning buzzer)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Drive-Start Control
Indicates that the shift position was changed and Drive-
Start Control was operated while depressing the accelera-
tor pedal (with warning buzzer).
Momentarily release the accelerator pedal.
Indicates a malfunction in the Drive-Start Control system
(with warning buzzer)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightWarning light/Details/Actions
6927-2. Steps to take in an emergency
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If a war ning message is displayed
Multi-information display
If any of the warning messages are shown again after the follow ing
actions have been performed, contact any authorized Toyota reta iler
or Toyota authorized repairer, or any reliable repairer.
The multi-information display shows warnings of system mal-
functions, incorrectly performed operations, and messages that
indicate a need for maintenance. When a message is shown,
perform the correction procedure appropriate to the message.
6937-2. Steps to take in an emergency
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7
When trouble arises
The warning lights and warning buzzers operate as follows depending
on the content of the message. If a message indicates the need for
inspection by a dealer, have the vehicle inspected by any autho rized
Toyota retailer or Toyota authorized repairer, or any reliable repairer
immediately.
*: A buzzer sounds the first time a message is shown on the multi -informa-
tion display.
Messages and warnings
System
warning
light
Warning
buzzer*War ning
Sounds
• Indicates an important situation, such as when a
system related to driving is malfunctioning or that
danger may result if the correction procedure is
not performed
• Indicates a situation, such as when damage to
the vehicle or danger may result
Comes on
or flashesSounds
Indicates an important situation, such as when the
systems shown on the multi-information display
may be malfunctioning
Does not
sound
• Indicates a condition, such as malfunction of
electrical components, their condition, or indi-
cates the need for maintenance
• Indicates a situation, such as when an operation
has been performed incorrectly, or indicates how
to perform an operation correctly
6947-2. Steps to take in an emergency
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■Warning messages
The warning messages explained below may differ from the actual messages
according to operation conditions and vehicle specifications.
■ If a message that indicates the need for visiting your Toyota dealer is
displayed
The system or part shown on the multi-information display is ma lfunctioning.
Have the vehicle inspected by any authorized Toyota retailer or Toyota autho-
rized repairer, or any reli able repairer immediately.
■ If a message about an operation is shown
● If a message about an operation of the accelerator pedal or brake pedal is
shown
A warning message about an operation of the brake pedal may be shown
while the driving assist systems such as PCS (Pre-Collision Sys tem) (if
equipped) or the dynamic radar cruise control with full-speed r ange (if
equipped) is operating. If a warning message is shown, be sure to deceler-
ate the vehicle or follow the instruction shown on the multi-in formation dis-
play.
● A warning message is shown when Brake Override System operates.
( P. 286)
● A warning message is shown when Drive-Start Control or Parking Support
Brake (if equipped) operates ( P. 286, 477). Follow the instructions on the
multi-information display.
● If a message about an operation of the power switch is shown
An instruction for operation of the power switch is shown when the incorrect
procedure for starting the hybrid system is performed or the po wer switch is
operated incorrectly. Follow the instructions shown on the mult i-information
display to operate the power switch again.
● If a message about a shift operation is shown
To prevent the shift lever from being operated incorrectly or t he vehicle from
moving unexpectedly, a message that requires shifting the shift lever may
be shown on the multi-information display. In that case, follow the instruction
of the message and shift the shift lever.
● If a message or image about an open/close state of a part or replenishment
of a consumable is shown
Confirm the part indicated by the multi-information display or a warning light,
and then perform the coping method such as closing the open doo r or
replenishing a consumable.
6957-2. Steps to take in an emergency
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7
When trouble arises
■If a message that indicates the need for referring to Owner’s Manual is
displayed
● If “Engine Coolant Temperature High.”is shown, follow the instructions
(P. 757).
● If the following messages are shown, there may be a malfunction. Immedi-
ately stop the vehicle in a safe place and contact any authoriz ed Toyota
retailer or Toyota authorized repairer, or any reliable repaire r. Continuing to
drive the vehicle may be dangerous.
• “Braking Power Low.”
• “Charging System Malfunction.”
• “Engine Oil Pressure Low.”
● If the following messages are shown, there may be a malfunction. Immedi-
ately have the vehicle inspected by any authorized Toyota retai ler or Toyota
authorized repairer, or any reliable repairer.
• “Hybrid System Malfunction.”
• “Check Engine.”
• “Hybrid Battery System Malfunction.”
• “Accelerator system Malfunction.”
• “Entry & Start System Malfunction.”
• “Exhaust filter full.” (P. 531)
• “Hybrid System Stopped”
• “Engine Stopped”
● If the “Low 12-Volt Battery.” is shown,
• When the display goes off after several seconds (displays for about 6
seconds):
Maintain the hybrid system operation for more than 15 minutes a nd
charge the 12-volt battery.
• When the display does not go off:
Start up the hybrid system using the procedures: P. 749
● If “Maintenance required for Traction battery cooling parts. See owner’s
manual.” is shown, the filters may be clogged, the air intake v ents may be
blocked, or there may be a gap i n the duct. Therefore, perform the following
correction procedure.
• If the air intake vents and filters of the hybrid battery (tra ction battery) are
dirty, perform the procedure on P. 640 to clean them.
• If the warning message is shown when the air intake vents and filters of
the hybrid battery (traction battery) are not dirty, have the v ehicle
inspected by any authorized Toyota retailer or Toyota authorize d repairer,
or any reliable repairer immediately.