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5856-1. Maintenance and care
6
Maintenance and care
C-HR_HV_OM_Europe_OM10720E
NOTICE
■When using a high pressure car wash
● Vehicles with back camera: When washing the vehicle, do not let water of
the high pressure washer hit directly or the vicinity of the ca mera. Due to
the shock from the high pressure water, it is possible the devi ce may not
operate as normal.
● Vehicles with Toyota Safety Sense: Do not spray water directly on the
radar which is equipped behind the emblem. Otherwise it may cau se the
device to be damaged.
● Do not bring the nozzle tip close to boots (rubber or resin manufactured
cover), connectors or the following parts. The parts may be dam aged if
they come into contact with high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
● Keep the cleaning nozzle at least 30 cm (11.9 in.) away from the vehicle
body. Otherwise resin section, such as moldings and bumpers, ma y be
deformed and damaged. Also, do not continuously hold the nozzle in the
same place.
● Do not spray the lower part of the windshield continuously.
If water enters the air conditioning system intake located near the lower
part of the windshield, the air conditioning system may not ope rate cor-
rectly.
● Do not wash the underside of the vehicle using a high pressure car
washer.
■ When raising the windshield wiper arms
Make sure to hold the hook parts of the
wiper arms to raise them.
Do not hold only the wiper blades when
raising them, or it may cause deformation
of the wiper blades.
Hook parts
Page 593 of 818

5916-2. Maintenance
C-HR_HV_OM_Europe_OM10720E
6
Maintenance and care
■Where to go for maintenance service?
In order to maintain your vehicle in the best possible conditio n, Toyota recom-
mends that maintenance service operations as well as other insp ections and
repairs be carried out by authorized Toyota retailers or repair ers or other duly
qualified and equipped professionals. For repairs and services covered by
your warranty, please visit an authorized Toyota retailers or r epairer, who will
use genuine Toyota parts in repairing any difficulties you may encounter.
There can also be advantages in utilizing authorized Toyota ret ailers or
repairers for non-warranty repairs and services, as members of the Toyota
network will be able to expertly assist you with any difficulti es you may
encounter.
Your authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer will perform all of the scheduled maintenance on your vehicle reliably
and economically due to their experience with Toyota vehicles.
■ Does your vehicle need repairs?
Be on the alert for changes in performance and sounds, and visu al tip-offs
that indicate service is needed. Some important clues are:
● Engine misses, stumbling or pinging
● Appreciable loss of power
● Strange engine noises
● A fluid leak under the vehicle (However, water dripping from the air condi-
tioning system after use is normal.)
● Change in exhaust sound (This may indicate a dangerous carbon monoxide
leak. Drive with the windows open and have the exhaust system c hecked
immediately.)
● Flat-looking tires, excessive tire squeal when cornering, uneven tire wear
● Vehicle pulls to one side when driven straight on a level road
● Strange noises related to suspension movement
● Loss of brake effectiveness, spongy feeling brake pedal, pedal almost
touches the floor, vehicle pulls to one side when braking
● Engine coolant temperature continually higher than normal (P. 686, 757)
If you notice any of these clues, take your vehicle to any auth orized Toyota
retailer or Toyota authorized repairer, or any reliable repaire r as soon as pos-
sible. Your vehicle may need adjustment or repair.
Page 681 of 818
6797-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
NOTICE
■Towing with a sling-type truck
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate cleara nce, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type tr uck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components
Do not tow with a sling-type truck to pre-
vent body damage.
Page 682 of 818

6807-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If you think something is wrong
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points higher
than normal
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine misses, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you notice any of the following symptoms, your vehicle proba -
bly needs adjustment or repair. Contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repaire r as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms