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7-1. Maintenance and care
Maintenance and care
on the multi-information display. To
turn off the alarm, lock all the doors.
■Wheels and wheel ornaments
●Remove any dirt immediately by using
a neutral detergent.
●Wash detergent off with water immedi-
ately after use.
●To protect the paint from damage,
make sure to observe the following precautions.• Do not use acidic, alkaline or abrasive
detergent. • Do not use hard brushes.• Do not use detergent on the wheels
when they are hot, such as after driv- ing or parking in hot weather.
■Painted brake calipers (if equipped)
●When using detergent, use neutral detergent. Do not use hard brushes or abrasive cleaners, as they will dam-
age the paint.
●Do not use detergent on the brake cal-
ipers when they are hot.
●Wash detergent off immediately after
use.
■Brake pads and calipers
Rust may form if the vehicle is parked with wet brake pads or disc rotors, caus-
ing them to stick. Before parking the vehicle after it is washed, drive slowly and apply the brakes several times to
dry the parts.
■Bumpers
Do not scrub with abrasive cleaners.
■Plated portions
If dirt cannot be removed, clean the
parts as follows:
●Use a soft cloth dampened with an
approximately 5% solution of neutral detergent and water to clean the dirt off.
●Wipe the surface with a dry, soft cloth to remove any remaining moisture.
●To remove oily deposits, use alcohol wet wipes or a similar product.
WARNING
■When washing the vehicle
Do not apply water to the inside of the
motor compartment. Doing so may cause the electrical components, etc. to catch fire.
■When cleaning the windshield (vehicles with rain-sensing wind-
shield wipers)
Set the wiper switch to off. If the wiper switch is in AUTO, the
wipers may operate unexpectedly in the following situations, and may result in hands being caught or other
serious injuries and cause damage to the wiper blades.
Off
AUTO
●When the upper part of the wind- shield where the raindrop sensor is
located is touched by hand
●When a wet rag or similar is held
close to the raindrop sensor
●If something bumps against the
windshield
●If you directly touch the raindrop
sensor body or if something bumps into the raindrop sensor
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7-3. Do-it-yourself maintenance
connect the ground cable.
●Make sure the power switch on the charger is off when connecting and
disconnecting the charger cables to the 12-volt battery.
■After recharging/reconnecting the 12-volt battery
●The EV system may not start. Follow the procedure below to initialize the
system.
1 Shift the shift position to P.
2 Open and close any of the doors.
3 Restart the EV system.
●Unlocking the doors using the smart
entry & start system may not be possi- ble immediately after reconnecting the 12-volt battery. If this happens, use
the wireless remote control or the mechanical key to lock/unlock the doors.
●Start the EV system with the power switch in ACC. The EV system may
not start with the power switch turned off. However, the EV system will oper-ate normally from the second attempt.
●The power switch mode is recorded by the vehicle. If the 12-volt battery is
disconnected and reconnected, the vehicle will return the power switch mode to the status it was in before the
12-volt battery was disconnected. Make sure to turn off the power switch before disconnecting the 12-volt bat-
tery. Take extra care when connecting the 12-volt battery if the power switch mode prior to the 12-volt battery being
disconnected is unknown.
If the EV system will not start even after
multiple attempts at all the methods
above, contact any authorized Toyota
retailer or Toyota authorized repairer, or
any reliable repairer.
WARNING
■Chemicals in the 12-volt battery
Batteries contain poisonous and cor-
rosive sulfuric acid and may produce hydrogen gas which is flammable and explosive. To reduce the risk of death
or serious injury, take the following precautions while working on or near the 12-volt battery:
●Do not cause sparks by touching the 12-volt battery terminals with tools.
●Do not smoke or light a match near the 12-volt battery.
●Avoid contact with eyes, skin and clothes.
●Never inhale or swallow electrolyte.
●Wear protective safety glasses when working near the 12-volt bat-tery.
●Keep children away from the 12-volt battery.
■Where to safely charge the 12-volt battery
Always charge the 12-volt battery in an open area. Do not charge the 12-volt battery in a garage or closed
room where there is insufficient venti- lation.
■Emergency measures regarding electrolyte
●If electrolyte gets in your eyes
Flush your eyes with clean water for at least 15 minutes and get immedi-ate medical attention. If possible,
continue to apply water with a sponge or cloth while traveling to the nearest medical facility.
●If electrolyte gets on your skinWash the affected area thoroughly.
If you feel pain or burning, get med- ical attention immediately.
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8-2. Steps to take in an emergency
When trouble arises
Fluid leaks under the vehicle
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Other noises related to the EV
system
Stumbling or running roughly
Appreciable loss of power
Vehicle pulls heavily to one side
when braking
Vehicle pulls heavily to one side
when driving on a level road
WARNING
■While towing
●When towing using cables or
chains, avoid sudden starts, etc., which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro-ken debris may hit people, and
cause serious damage.
●Do not perform any of the following
as doing so may cause the parking lock mechanism to engage, locking the front wheels and possibly lead-
ing to an accident resulting in death or serious injury:
• Unfasten the driver’s seat belt and open the driver’s door.
• Turn the power switch off.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely. If not securely
installed, towing eyelets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the
suspension components.
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms
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8-2. Steps to take in an emergency
●Do not apply excessive force to the
ring part
●Do not pull horizontally too much
Use only in an emergency.
If the problem persists, have the vehicle
inspected any authorized Toyota retailer
or Toyota authorized repairer, or any reli-
able repairer immediately if this occurs.
■When the electronic key does not work properly
●Make sure that the smart entry & start system has not been deactivated at any authorized Toyota retailer or
Toyota authorized repairer, or any reli- able repairer. If it is off, turn the func-tion on.
●Check if battery-saving mode is set. If it is set, cancel the function. ( P.204)
Use the mechanical key (P.184)
If the electronic key
does not operate prop-
erly
If communication between the
electronic key and vehicle is
interrupted ( P.204) or the
electronic key cannot be used
because the battery is
depleted, the smart entry &
start system and wireless
remote control cannot be
used. In such cases, the doors
can be opened and the EV sys-
tem can be started by follow-
ing the procedure below.
NOTICE
■In case of a smart entry & start system malfunction or other key-related problems
Take your vehicle with all the elec- tronic keys provided with your vehicle, to any authorized Toyota retailer or
Toyota authorized repairer, or any reli- able repairer.
Locking and unlocking the
doors
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8-2. Steps to take in an emergency
When trouble arises
in order to perform the following
operations:
1 Locks all the doors
2 Unlocks all the doors
■Key linked functions
1 Closes the windows (turn and hold)*
2Opens the windows (turn and hold)*
*: These settings must be customized at
any authorized Toyota retailer or
Toyota authorized repairer, or any reli-
able repairer.
1 Depress the brake pedal.
2 Touch the electronic key to the
power switch.
When the electronic key is detected, a buzzer sounds and the power switch
will turn to ON. When the smart entry & start system is deactivated in customization setting,
the power switch will turn to ACC.
3 Firmly depress the brake pedal
and check that is shown on
the multi-information display.
4 Press the power switch.
In the event that the EV system still cannot be started, contact any autho-rized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
WARNING
■When using the mechanical key and operating the power win-
dows
Operate the power window after checking to make sure that there is no
possibility of any passenger having any of their body parts caught in the window.
Also, do not allow children to operate the mechanical key. It is possible for children and other passengers to get
caught in the power window.
Starting the EV system
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8-2. Steps to take in an emergency
■Stopping the EV system
Set the parking brake, shift the shift
position to P and press the power switch as you normally do when stopping the EV system.
■Electronic key battery
As the above procedure is a temporary measure, it is recommended that the electronic key battery be replaced
immediately when the battery is depleted. ( P.499)
■Alarm (if equipped)
Using the mechanical key to lock the
doors will not set the alarm system. If a door is unlocked using the mechani-cal key when the alarm system is set,
the alarm may be triggered. ( P. 7 7 )
■Changing power switch modes
Release the brake pedal and press the power switch in step 3 above.
The EV system does not start and modes will be changed each time the switch is pressed. ( P.246)
If you have a set of jumper (or
booster) cables and a second vehi-
cle with a 12-volt battery, you can
jump start your vehicle by following
the steps below.
1 Confirm that the electronic key
is being carried.
When connecting the jumper (or
booster) cables, depending on the situ- ation, the alarm may activate and the doors may lock. ( P.78)
2Open the hood (P.467).
3 Open the positive (+) battery ter-
minal cover.
While pressing on the claw, open the
If the 12-volt batter y is
discharged
The following procedures may
be used to start the EV system
if the vehicle’s 12-volt battery
is discharged.
You can also call any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer.
Restarting the EV system
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8-2. Steps to take in an emergency
When trouble arises
order from which they were con-
nected.
10 Close the positive (+) battery
terminal cover.
Once the EV system starts, have
the vehicle inspected at any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer as soon as possible.
■Starting the EV system when the 12-volt battery is discharged
The EV system cannot be started by push-starting.
■To prevent 12-volt battery dis-charge
●Turn off the headlights, the air condi-tioning system, the audio system, etc.
while the EV system is off.
●Turn off any unnecessary electrical
components when the vehicle is run- ning at a low speed for an extended period, such as in heavy traffic.
■Charging the 12-volt battery
The electricity stored in the 12-volt bat- tery will discharge gradually even when the vehicle is not in use, due to natural
discharge and the draining effects of certain electrical appliances. If the vehi-cle is left for a long time, the 12-volt bat-
tery may discharge, and the EV system may be unable to start. (The 12-volt bat-tery recharges automatically while the
EV system is operating.)
■When the 12-volt battery is removed or discharged
●Information stored in the ECU is cleared. When the 12-volt battery is depleted, have the vehicle inspected
at any authorized Toyota retailer or Toyota authorized repairer, or any reli-able repairer.
●In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt
battery is discharged. Use the wire-
less remote control or the mechanical key to lock or unlock the doors.
●The EV system may not start on the first attempt after the 12-volt battery has recharged but will start normally
after the second attempt. This is not a malfunction.
●The power switch mode is memorized by the vehicle. When the 12-volt bat-tery is reconnected, the system will
return to the mode it was in before the 12-volt battery was discharged. Before disconnecting the 12-volt bat-
tery, turn the power switch off. If you are unsure what mode the power switch was in before the 12-volt
battery discharged, be especially careful when reconnecting the 12-volt battery.
●If the 12-volt battery discharges, it may not be possible to shift the shift
position to other positions. In this case, the vehicle cannot be towed without lifting both front wheels
because the front wheels will be locked.
●The power back door (if equipped) must be initialized. ( P.198)
■When replacing the 12-volt battery
●Use a 12-volt battery that conforms to European regulations.
●Use a 12-volt battery that the case size is same as the previous one (LN1), 20 hour rate capacity (20HR) is
equivalent (45Ah) or greater, and per- formance rating (CCA) is equivalent (286A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly secured.• If an improper 12-volt battery is used,
battery performance may decrease and the EV system may not be able to restart.
• If the 20 hour rate capacity is low, even if the time period where the vehi-cle is not used is a short time, the 12-
volt battery may discharge and EV system may not be able to start.
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9-2. Customization
Settings that can be changed using the multimedia system
Settings that can be changed using the multi-information displ ay
Settings that can be changed by any authorized Toyota retailer or Toy ota
authorized repairer, or any reliable repairer
Definition of symbols: O = Available, = Not available
■Alarm (P.77)
■Charging system (P.121, 129)
■Gauges, meters and multi-information display (P.172, 175)
FunctionDefault settingCustomized set-
ting
Deactivates the alarm when the
doors are unlocked using the
mechanical key
OffOn——O
FunctionDefault settingCustomized set-
ting
Charging currentMAX8AOO–16A
Charging limitFull
90%
OO–
80%
70%
60%
50%
DC charging powerMAX
125 kW
OO–100 kW
75 kW
50 kW
Battery coolerOnOffOO–
Function*1Default settingCustomized set-
ting
Language*2EnglishExcept English*3O