64
Owner's Manual_Europe_M99V08_en
1-3. Emergency assistance
1-3.Emerg ency as sista nce
*1: If equipped
*2: Operates within the eCall coverage.
The system name differs depending
on the country.
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
■Automatic Emergency Calls
If any airbag deploys, the system is
designed to automatically call the
eCall control center.* The answer-
ing operator receives the vehicle’s
location, the time of the incident
and the vehicle VIN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu-
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con-
tacts the nearest emergency ser-
vices provider (112 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, the call cannot be
made. ( P. 6 5 )
■Manual Emergency Calls
In the event of an emergency, press
the “SOS” button to call the eCall
control center.* The answering
operator will determine your vehi-
cle’s location, assess the situation,
and dispatch the necessary assis-
eCall*1, 2
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
Emergency Notification Ser-
vices
65
1
Owner's Manual_Europe_M99V08_en
1-3. Emergency assistance
For safety and security
tance required.
Make sure to open the cover before
pressing the “SOS” button.
If you accidentally press the “SOS” but-
ton, tell the operator that you are not
experiencing an emergency.
*: In some cases, the call cannot be
made. ( P. 6 5 )
When the engine switch is turned to
ON, the red indicator light will illumi-
nate for 10 seconds and then the
green indicator light will illuminate,
indicating that the system is
enabled. The indicator lights indi-
cate the following:
If the green indicator light illumi-
nates and stays on, the system is
enabled.
If the green indicator light flashes
twice per second, an automatic
or manual Emergency Call is
being made.
If the red indicator light illumi-
nates at any time other than
immediately after the engine
switch is turned to ON, the sys-
tem may be malfunctioning or
the backup battery may be
depleted.
If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
Indicator lights
WARNING
■When the Emergency Call may not be made
●It may not be possible to make Emergency Calls in any of the fol-lowing situations. In such cases,
report to emergency services pro- vider (112 system etc.) by other means such as nearby public
phones.
• Even when the vehicle is in the cel-
lular phone service area, it may be difficult to connect to the eCall con-trol center if the reception is poor or
the line is busy. In such cases, even though the system attempts to con-nect to the eCall control center, you
may not be able to connect to the eCall control center to make Emer-gency Calls and contact emergency
services.
• When the vehicle is out of the cellu-
lar phone service area, the Emer- gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, indicator lights, microphone, speaker, DCM,
antenna, or any wires connecting the equipment) is malfunctioning, damaged or broken, the Emer-
gency Call cannot be made.
