Page 449 of 572

4497-2. Steps to take in an emergency
7
When trouble arises
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
2WD models
AWD models
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. w hich place
excessive stress on the towing eyelets, cables or chains. The t owing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the engine switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck.
Page 450 of 572
4507-2. Steps to take in an emergency
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the engine switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re a r.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ Recreational towing (behind motor home, etc.) (AWD models)
Never dinghy tow your vehicle to prevent
causing serious damage to the Dynamic
Torque Control AWD system and trans-
mission. ( P. 185)
Page 468 of 572

4687-2. Steps to take in an emergency
■If “A New Key has been Registered Contact Your Dealer for Detai ls” is
displayed
This message will be displayed each time the driver’s door is opened when
the doors are unlocked from the outside for approximately one week after a
new electronic key has been registered.
If this message is displayed but you have not had a new electro nic key regis-
tered, ask your Toyota dealer to check if an unknown electronic key (other
than those in your possession) has been registered.
■ When “Headlight System Malfunction Visit Your Dealer” is displa yed
The following systems may be malfunctioning. Have the vehicle i nspected by
your Toyota dealer immediately.
● The LED headlight system
● AHB (Automatic High Beam)
■ If “Radar Cruise Control Unavailable See Owner's Manual” is sho wn
The dynamic radar cruise control with full-speed range system is suspended
temporarily or until the problem shown in the message is resolv ed. (causes
and coping methods: P. 226)
■ If “Radar Cruise Control Unavailable” is shown
The dynamic radar cruise control with full-speed range system c annot be
used temporarily. Use the system when it becomes available agai n.
■ If a message that indicates the mal function of front camera is displayed
The following systems may be suspended until the problem shown in the
message is resolved.
● PCS (Pre-Collision System)
● LTA (Lane Tracing Assist)
● AHB (Automatic High Beam)
● RSA (Road Sign Assist) (if equipped)
● Dynamic radar cruise control with full-speed range
■ If a message that indicates the malfunction of radar sensor is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 226, 455)
● PCS (Pre-Collision System)
● LTA (Lane Tracing Assist)
● Dynamic radar cruise control with full-speed range (if equipped )
Page 483 of 572

4837-2. Steps to take in an emergency
7
When trouble arises
One of the following may be the cause of the problem:
● One or both of the battery t erminals may be disconnected.
● The battery may be discharged. ( P. 487)
● There may be a malfunction i n the steering lock system.
Contact your Toyota dealer if the problem cannot be repaired, o r if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is fun ctioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be start ed using the above steps, the sy stem
may be malfunctioning. Have the vehicle inspected by your Toyot a
dealer.
The starter motor does not turn over, the interior lights and h ead-
lights do not turn on, o r the horn does not sound.
Emergency start function
1
2
3
4
Page 484 of 572
4847-2. Steps to take in an emergency
■Doors
Using the mechanical key (P.
124) in order to perform the fol-
lowing operations (driver’s door
only):
Locks all doors
Closes the windows and the
moon roof
*1 (turn and hold)*2
Unlocks the door
Turning the key rearward unlocks the driver's door. Turning the key once
again unlocks the other doors.
Opens the windows and the moon roof*1 (turn and hold)*2
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate properly
If communication between the electronic key and vehicle is
interrupted (P. 139) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
and trunk can be opened and the engine can be started by fol-
lowing the procedure below.
Locking and unlocking the doors, unlocking the trunk and key
linked functions
1
2
3
4
Page 485 of 572
4857-2. Steps to take in an emergency
7
When trouble arises
■Tr u n k
Turn the mechanical key clock-
wise to open.
Ensure that the shift lever is in P and firmly depress the brake
pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart key system is
deactivated in customization set-
ting, the engine switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal and check that is displayed
on the multi-information display.
Press the engine switch shortly and firmly.
In the event that the engine still cannot be started, contact your Toyota
dealer.
Starting the engine
1
2
3
4
Page 487 of 572
4877-2. Steps to take in an emergency
7
When trouble arises
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by foll owing the
steps below.
Confirm that the electronic key
is being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( P. 82)
Open the hood. ( P. 401)
Vehicles with 3.5 L V6 (2GR-
FKS) engine: Remove the
engine cover.
Make sure to pull the engine cover
straight up when removing it.
If the vehicle batt er y is discharged
The following procedures may be used to start the engine if the
vehicle’s battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
1
2
3
Page 490 of 572

4907-2. Steps to take in an emergency
■Starting the engine when t he battery is discharged
The engine cannot be started by push-starting.
■ To prevent battery discharge
●Turn off the headlights and the audio system while the engine is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic .
■ When the battery is r emoved or discharged
● Information stored in the ECU is cleared. When the battery is d epleted, have
the vehicle inspected at your Toyota dealer.
● Some systems may require initialization. ( P. 533)
■ When removing the battery terminals
When the battery terminals are removed, the information stored in the ECU is
cleared. Before removing the battery terminals, contact your Toyota dealer.
■ Charging the battery
The electricity stored in the battery will discharge gradually even when the
vehicle is not in use, due to natural discharge and the draining effects of cer-
tain electrical appliances. If the vehicle is left for a long t ime, the battery may
discharge, and the engine may be unable to start. (The battery recharges
automatically during driving.)
■ When recharging or replacing the battery
●In some cases, it may not be possible to unlock the doors using the smart
key system when the battery is discharged. Use the wireless rem ote control
or the mechanical key to lock or unlock the doors.
● The engine may not start on the first attempt after the battery has recharged
but will start normally after the second attempt. This is not a malfunction.
● The engine switch mode is memorized by the vehicle. When the ba ttery is
reconnected, the system will return to the mode it was in befor e the battery
was discharged. Before disconnecting the battery, turn the engine switch off.
If you are unsure what mode the engine switch was in before the battery dis-
charged, be especially careful when reconnecting the battery.
■ When replacing the battery
●Use a battery that conforms to European regulations.
● Use a battery that the case size is same as the previous one (L N3), 20 hour
rate capacity (20HR) is equivalent (70Ah) or greater, and perfo rmance rating
(CCA) is equivalent (603A) or greater.
• If the sizes differ, the battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period w here the vehi-
cle is not used is a short time, the battery may discharge and the engine
may not be able to start.
● For details, consult your Toyota dealer.