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As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
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(CP_a058)
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge too many times without success:
Page 227 of 248
(CP_a078)
Cable blocked - Charge port latch may be frozen
Try preconditioning on HI with Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the
charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Use your Tesla Mobile App to precondition your vehicle on HI for approximately 30 - 45 minutes. This should help
thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control for the cabin to HI
using the touchscreen is not
effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle
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If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not charge at all, the charge port latch may be frozen. Use your Tesla Mobile App to precondition your vehicle on HI for approximately 30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge cable can be
properly inserted.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control for the cabin to HI
using the touchscreen is not
effective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a charge port inlet obstruction, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
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(DI_a175)
Cruise control unavailable
Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable. Take control and drive your vehicle
manually.
Continue to your destination. Your vehicle is OK to drive.
Cruise Control might become unavailable due to many factors, including:
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This alert is expected under the following conditions:
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(PCS_a017)
Charging stopped - Power lost while charging
Check power source and charging equipment
Power has been lost during charging. This could result from the charging equipment losing power from the source
(for example, a wall outlet) or from an issue with the charging equipment.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and
also refer to the product owner