2022 RAM 1500 service

298MULTIMEDIA
CONNECTED SERVICES SOS FAQS — IF
E
QUIPPED

1.
What happens if I accidentally push the SOS
Call button on the mirror or overhead console?

You have 10 seconds after pushing the SOS
Call button to cancel the call. To cancel the
call, either push the SOS Call button again, or
press the Cancel button on the in-vehicle
touchscreen.

2. What type of information is sent when I use the
SOS Call button from my vehicle? Certain
vehicle information, such as make and model,
is transmitted along with the last known GPS
location.
3. When could I use the SOS Call button? You can
use the SOS Call button to make a call if you or
someone else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS

1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it can
take up to three minutes or more for the
request to get to your vehicle.
2.
Which is faster, my key fob or the Mobile App?
Your key fob will lock/unlock the door more
quickly, however its range is limited and your
Mobile App comes in handy for these and
other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices,
which is why security measures have been
engineered into the Mobile App. Asking for
your username, password and SiriusXM
Guardian™ Security PIN are required for the
activation of Remote services through your
mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Mobile
App? The Mobile App is compatible with most
devices with the Apple® and Android™
operating systems. The capabilities of these
devices allow us to remotely command your
vehicle. Other operating systems may be
supported in the future.
5. Why is the Mobile App running slow? The
Mobile App relies on a mobile network
connection from your device to send
commands to your vehicle which must have an
operable LTE (voice/data) or 3G, 4G (data), or
5G (data) network connection. If either your
device or your vehicle is in an area with below
average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS

1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED

1.
How long does it take to send the route and
destination to my vehicle?
Depending on
various conditions, it can take up to three
minutes for the request to get through to your
vehicle.

2. Can I cancel a route I sent to my vehicle? Yes,
once you enter your vehicle, and start the
engine, the pop-up message stating that you
have a new route will appear. There is an exit
button on the pop-up that will cancel the route
if selected.

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3. Can I select a different route than the most
recent one I sent to my vehicle? Yes, once you
enter the vehicle, and start the engine, the
pop-up message offers a “Locations” option.
Once “Locations” is selected, you can choose
from a list of recently sent destinations.
CONNECTED SERVICES VEHICLE FINDER
FAQ
S

1.
Can someone else locate my vehicle?
Your
vehicle may be located by anyone who has
your PIN and access to your account. It is your
responsibility to guard your PIN accordingly.
See the Uconnect and SiriusXM Guardian™
terms of service for more information.

2. How long does it take to sound my horn and
flash the lights? Depending on various
conditions, it can take three minutes or more
for the request to get through to your vehicle.
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pushing the red Panic
button.
CONNECTED SERVICES STOLEN VEHICLE
A
SSISTANCE FAQS — IF EQUIPPED

1.
Can someone locate my vehicle?
To enhance
your privacy, and the privacy of others using
your vehicle, a stolen vehicle police report is
required for you to activate this service. You
must involve local law enforcement to have
SiriusXM Guardian™ locate your vehicle. We
may also locate the vehicle for other law
enforcement or government agencies,
subject to a valid court order telling SiriusXM
Guardian™ to do so. We will also provide the
service for FCA entities to locate a vehicle that
you have purchased through them.

2. How will I know if my vehicle is recovered?
After you provide the SiriusXM Guardian™
Customer Care agent with the stolen vehicle
report, the agent will work together with law
enforcement to try to locate your vehicle. If
your vehicle is recovered, you will be contacted
by law enforcement.
3. Can SiriusXM Guardian™ lower my insurance
rates? Some insurance providers offer lower
rates on vehicles equipped with systems that
can deter auto theft. When shopping for
insurance, be sure to inform the insurance provider of your SiriusXM Guardian™
connected services subscription to find out if
the insurance provider can offer you a lower
rate.
NOTE:Neither FCA nor SiriusXM® are insurance
companies, and SiriusXM Guardian™ is not an
insurance product. You are responsible for
obtaining insurance coverage for your vehicle and
yourself.
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS

1.
How long does it take to remotely start my
vehicle?
Depending on various conditions, it
can take three minutes or more for the
request to get through to your vehicle.

2. Which is faster, my key fob or the Mobile App?
Your key fob will remote start your vehicle
more quickly. However its range is limited. For
example, when you are leaving the stadium
after the game, you can use the Mobile App to
remote start your vehicle and have the inside
of your vehicle comfortable by the time you get
to it.
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3. Will my vehicle be safe if I lose my wireless
device? People sometimes lose their wireless
devices, which is why security measures have
been engineered into the Mobile App. Asking
for your username, password and SiriusXM
Guardian™ Security PIN help to ensure that
nobody can start your vehicle if they happen to
find your device.
4. Can someone drive off with my vehicle using
the App? No. Driving your vehicle still requires
the keys to be in the vehicle. The Remote Start
feature simply starts the engine to warm up or
cool down the interior before you arrive.
5. Can I stop a vehicle that is being driven with
the cancel Remote Vehicle Start command?
No. If the vehicle is in motion, the cancel
Remote Vehicle Start button will not stop the
vehicle.
6. Why can’t all mobile devices use the Mobile
App? The Mobile App has been designed to
work on most devices with the Apple® and
Android™ operating systems. The capabilities
of these devices allow us to remotely
command your vehicle. Other operating
systems may be supported in the future.
CONNECTED SERVICES REMOTE HORN
& L
IGHTS FAQS

1.
How long does it take to sound my horn and
flash the lights?
Depending on various
conditions, it can take three minutes or more
for the request to get through to your vehicle.

2. Which is faster, my key fob or the Mobile App?
Your key fob will sound the horn and flash the
lights quicker; however, its range is limited.
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pressing the red Panic
button. Otherwise, Remote Horn & Lights will
continue for a maximum of three minutes.
4. Why can’t all mobile devices use the Mobile
App? The Mobile App has been designed to
work on most devices with the Apple® and
Android™ operating systems. The capabilities
of these devices allow us to remotely
command your vehicle. Other operating
systems may be supported in the future.
CONNECTED SERVICES ACCOUNT
FAQ
S — IF EQUIPPED

1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can
register your SiriusXM Guardian™ Account:
Push the ASSIST button. A call will be placed
to an agent who can assist in registering
your new account.
Press the Activate Services icon in the Apps
menu. Select the button to speak with an
agent, who can assist in registering your
new account.
Press the Activate Services icon in the Apps
menu. Enter your email on the touchscreen
and then follow the prompts from the
provided email. You will receive an email
with an activation link that will be good for
72 hours. Once you click the activation link,
you will be prompted to fill out your informa -
tion and accept Terms and Conditions.
Then, you will be directed to the SiriusXM
Guardian™ home page to complete your
profile and demo the remote services.

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2. Why do I need an email address? Without an
email address, customers cannot register for
SiriusXM Guardian™. Customers need to
register so they can subscribe to receive
additional services and create a SiriusXM
Guardian™ Security PIN for remote command
requests.
3. How do I create a SiriusXM Guardian™ security
PIN? Set up your SiriusXM Guardian™ Security
PIN during the registration process. The
SiriusXM Guardian™ Security PIN will be
required to authenticate you when accessing
your account via SiriusXM Guardian™ Call or
performing any remote services, such as
Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™
security PIN? If you’ve already activated
services and forgot your SiriusXM Guardian™
Security PIN, you can reset the PIN by selecting
Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™
payment account address? Your SiriusXM
Guardian™ Payment Account address can be
updated online, or by calling SiriusXM
Guardian™ Customer Care from ASSIST in your
vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM
Guardian™ Payment Account. 6.
How do I update my SiriusXM Guardian™
profile? Your name, home address, phone
number, email address and SiriusXM
Guardian™ Security PIN can be updated online
on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your
personal information. Make your edits and
click Save.
7. Can I try features or packages before I buy
them? Your new vehicle purchase may have
come with an included trial period for certain
Apps and services.
8. Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription comes
up for renewal? If you have added a credit card
to your account information, your subscription
will be automatically renewed for a term length
in accordance with the service plan that you
have selected at the then current subscription
rate and on every renewal date thereafter,
unless you cancel your subscription by calling
SiriusXM Guardian™ Care. If you have not added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you
that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror or overhead console.
12. How do I update my credit card information?
Login to your Owner’s Site, and select Edit
Profile, then select SiriusXM Guardian™
Payment Account.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM Guardian™
Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex -
pire, you will receive an email or letter of no -
tification.
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14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided
from the date of cancellation for annual plans
or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other lengths
and other circumstances.
15. Can I cancel a subscription before it expires?
Yes. If you have an annual subscription, your
subscription will be canceled the day you
cancel. If you have a monthly subscription,
your subscription will be canceled on the last
day of the month in which you choose to
cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all personal
information, returns the Uconnect system to
its original factory settings, removes all
SiriusXM Guardian™ connected services and
account information. To remove your account
information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account
information before I returned my lease vehicle
or sold it? Contact SiriusXM Guardian™
Customer Care. 18.
What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not
connected to an operable LTE (voice/data) or
3G, 4G (data), 5G (data) network. Services that
required your smartphone only direct calls to
Roadside Assistance Call may be functioning if
you have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data
which may include information about your vehicle,
your vehicle’s health and performance, your
vehicle’s location, your utilization of the features in
your vehicle, and other data. The collection, use
and sharing of this information is required to
provide the SiriusXM Guardian™ connected
services and is further described by the Uconnect
Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy.html (US Residents) or www.driveuconnect.ca (Canadian Residents).
This information may be collected by SiriusXM®
Connected Vehicle Services Inc. and shared with FCA US LLC for the purposes stated in the
Uconnect Privacy Policy. Vehicle health and
diagnostic information including location data may
be used by Uconnect to provide a Vehicle Health
Report to you.
Even if you cancel your SiriusXM Guardian™
subscription, this vehicle diagnostic health
information, including location data, may still be
transmitted from your vehicle and you may still
have a Vehicle Health Report sent to you.
Use of any of the Connected Services including
SiriusXM Guardian™ is deemed to be your consent
to the collection, use and disclosure of this
information in accordance with the Uconnect
Privacy Policy. If you do not want this information to
be collected, used, or shared, you must cancel your
Uconnect services in their entirety by contacting us
as referenced in the Uconnect Privacy Policy.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being
on in your vehicle can cause erratic or noisy
performance from your radio. This condition may
be lessened or eliminated by repositioning the
mobile phone within the vehicle. This condition is
not harmful to the radio. If your radio performance
does not satisfactorily improve from repositioning
the mobile phone, it is recommended that the
volume be turned down or off during mobile phone
operation when not using the Uconnect system.

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SAFETY
SAFETY FEATURES
ANTI-LOCK BRAKE SYSTEM (ABS)
The ABS provides increased vehicle stability and
brake performance under most braking conditions.
The system automatically prevents wheel lock and
enhances vehicle control during braking.
The ABS performs a self-check cycle to ensure that
the ABS is working properly each time the vehicle
is started and driven. During this self-check, you
may hear a slight clicking sound as well as some
related motor noises.
The ABS is activated during braking when the
system detects one or more wheels are beginning
to lock. Road conditions such as ice, snow, gravel,
bumps, railroad tracks, loose debris, or panic stops
may increase the likelihood of ABS activation(s).
You also may experience the following normal
characteristics when the ABS activates:
ABS motor noise or clicking sounds (you may
continue to hear for a short time after the stop)
Brake pedal pulsations
A slight drop of the brake pedal at the end of the
stopThe ABS is designed to function with the Original
Equipment Manufacturer (OEM) tires. Modification
may result in degraded ABS performance.
Anti-Lock Brake System (ABS) Warning
Light
The yellow ABS Warning Light will turn on when the
ignition is placed in the ON/RUN mode and may
stay on for as long as four seconds.
If the ABS Warning Light remains on or comes on
while driving, it indicates that the anti-lock portion
of the brake system is not functioning and that
service is required. However, the conventional
brake system will continue to operate normally if
the ABS Warning Light is on.
WARNING!
The ABS contains sophisticated electronic
equipment that may be susceptible to interfer
-
ence caused by improperly installed or high
output radio transmitting equipment. This
interference can cause possible loss of
anti-lock braking capability. Installation of
such equipment should be performed by qual -
ified professionals.
Pumping of the Anti-Lock Brakes will diminish
their effectiveness and may lead to a collision.
Pumping makes the stopping distance longer.
Just press firmly on your brake pedal when you
need to slow down or stop.
The ABS cannot prevent the natural laws of
physics from acting on the vehicle, nor can it
increase braking or steering efficiency beyond
that afforded by the condition of the vehicle
brakes and tires or the traction afforded.
The ABS cannot prevent collisions, including
those resulting from excessive speed in turns,
following another vehicle too closely, or hydro -
planing.
The capabilities of an ABS equipped vehicle
must never be exploited in a reckless or
dangerous manner that could jeopardize the
user’s safety or the safety of others.
WARNING!

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SAFETY313
If the ABS Warning Light is on, the brake system
should be serviced as soon as possible to restore
the benefits of anti-lock brakes. If the ABS Warning
Light does not come on when the ignition is placed
in the ON/RUN mode, have the light repaired as
soon as possible.
ELECTRONIC BRAKE CONTROL (EBC)
S
YSTEM
Your vehicle is equipped with an advanced
Electronic Brake Control (EBC) system. This system
includes Anti-Lock Brake System (ABS), Brake
Assist System (BAS), Electronic Brake Force
Distribution (EBD), Electronic Roll Mitigation
(ERM), Electronic Stability Control (ESC), Hill Start
Assist (HSA), and Traction Control System (TCS).
These systems work together to enhance both
vehicle stability and control in various driving
conditions.
Your vehicle may also be equipped with Trailer
Sway Control (TSC) and Hill Descent Control (HDC).
Brake Assist System (BAS)
The BAS is designed to optimize the vehicle’s
braking capability during emergency braking
maneuvers. The system detects an emergency
braking situation by sensing the rate and amount
of brake application, and then applies optimum
pressure to the brakes. This can help reduce
braking distances. The BAS complements the
Anti-Lock Brake System (ABS). Applying the brakes
very quickly results in the best BAS assistance. To
receive the benefit of the system, you must apply
continuous braking pressure during the stopping
sequence (do not “pump” the brakes). Do not
reduce brake pedal pressure unless braking is no
longer desired. Once the brake pedal is released,
the BAS is deactivated.
Brake System Warning Light
The red Brake System Warning Light will turn on
when the ignition is placed in the ON/RUN mode
and may stay on for as long as four seconds.
If the Brake System Warning Light remains on or
comes on while driving, it indicates that the brake
system is not functioning properly and that
immediate service is required. If the Brake System
Warning Light does not come on when the ignition
is placed in the ON/RUN mode, have the light
repaired as soon as possible.
Electronic Brake Force Distribution (EBD)
EBD manages the distribution of the braking
torque between the front and rear axles by limiting
braking pressure to the rear axle. This is done to
prevent overslip of the rear wheels to avoid vehicle
instability, and to prevent the rear axle from
entering the Anti-Lock Brake System (ABS) before
the front axle.
WARNING!
The Brake Assist System (BAS) cannot prevent
the natural laws of physics from acting on the
vehicle, nor can it increase the traction afforded
by prevailing road conditions. BAS cannot
prevent collisions, including those resulting from
excessive speed in turns, driving on very slippery
surfaces, or hydroplaning. The capabilities of a
BAS-equipped vehicle must never be exploited in
a reckless or dangerous manner, which could
jeopardize the user's safety or the safety of
others.
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SAFETY321
The BSM system monitors the detection zone from
three different entry points (side, rear, front) while
driving to see if an alert is necessary. The BSM
system will issue an alert during these types of
zone entries.
Entering From The Side
Vehicles that move into your adjacent lanes from
either side of the vehicle.

Side Monitoring
Entering From The Rear
Vehicles that come up from behind your vehicle on
either side and enter the rear detection zone with
a relative speed of less than 30 mph (48 km/h).

Rear Monitoring

Overtaking Traffic
If you pass another vehicle slowly with a relative
speed less than 15 mph (24 km/h) and the vehicle
remains in the blind spot for approximately 1.5
seconds, the warning light will be illuminated. If the
difference in speed between the two vehicles is
greater than 15 mph (24 km/h), the warning light
will not illuminate.
Overtaking/Approaching
Overtaking/Passing

The BSM system is designed not to issue an alert
on stationary objects such as guardrails, posts,
walls, foliage, berms, snow banks, car washes, etc.
However, occasionally the system may alert on
such objects. This is normal operation and your
vehicle does not require service.
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