(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE,
call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB
AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE sta ff may try to
help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required touse BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civi l Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.
7. California Civi l Code Section
1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly noti fied Mazda of the
need for the repair of the
nonconformity; OR
Customer Information and Reporting Safety Defects
Customer Assistance
8-4
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concern may be reviewed and resolved
by an independent third party through
binding arbitration.
Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a speci
fic item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services o ffered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.
CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:
Province/Territory CAMVAP Number
British Columbia & Yu- kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional
Offi ces
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION 5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS -
LAND,
NEWFOUNDLAND
Customer Information and Reporting Safety Defects
Customer Assistance
8-7
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Specifications
▼ Charge System
Item
Servicing data
Input power 110 - 240 V AC (single phase)
Rated frequency 60 Hz
Maximum rated electrical current 32 A (normal charge)
Maximum power consumption 7.68 kVA (normal charge)
Maximum charging current 100 A (quick charge)
Electrical leakage detection current
for control box including genuine
charge cable 5 mA
EV charge mode/Connection type Normal charge: AC Level 1, AC level 2
Quick charge: CCS1 (Combo1)
Installation requirements
(information on protection against
short-circuit current and equipment
protection) Applicable laws and regulations, and standards must be followed
for protection measures against over-current and over-voltage.
Always make sure to install a ppropriate over-current protection
devices to the wiring of houses and buildings.
IP level IP44: When charge connector is connected to charge inlet
IP67: Charge cable
Operating temperature Onboard charger: -30 °C (-22 °F)
― 65 °C (149 °F) (coolant
temperature). Performance degrades at 60 °C (140 °F) or higher Charge cable: -30 °C (-22 °F) ― 50 °C (122 °F) (ambient tem-
perature)
Storage temperature Onboard charger: -40 °C (-40 °F)
― 65 °C (149 °F) (coolant
temperature), -40 °C (-40 °F) ― 85 °C (185 °F) (ambient tem-
perature)
Charge cable: Vehicle guaranteed temperature
Applicable standards Onboard charger:
EN/IEC 61851-1, EN/IEC 61851-21,
EN/IEC 61851-23, UL 2202
Charge cable: NFPA 70, NFPA 79, SAE -J 1772, UL 62, UL 817, UL
2231-1, UL 2231-2, UL 2251, UL 2594, CSA C22.2 No.280-16
Adapters Do not use an adapter on the charge plug and the charge con-
nector.
Do not use an extension cable.
▼ High Voltage Battery
Item
Specification
Type Lithium-ion battery
Specifications
Speci fications
9-3
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Index
A
Accessory Socket....................... 5-39
Actions to take if the remaining high
voltage battery power is completely
depleted................................... 7-16
Active Driving Display................4-24
AC Power Outlet....................... 5-40
Adaptive Front Lighting System
(AFS)........................................ 4-82
Add-On Non-Genuine Parts and
Accessories............................... 8-15
Advanced KeyAdvanced keyless entry
system................................. 3-31
Operational range................ 3-32
Advanced Keyless Entry System... 3-31
Air Intake Selector Icon................5-6
Antilock Brake System (ABS).......4-63
Assist Grips............................... 5-44
AUTOHOLD.............................. 4-57
AUTOHOLD Warning Beep........ 7-39
AUTO Switch.............................. 5-4
B
Battery Replacement........................ 6-20
Speci fications......................... 9-4
Blind Spot Assist......................4-129
Blind Spot Monitoring (BSM)..... 4-87
Canceling operation of Blind Spot
Monitoring (BSM).................4-91
Blind Spot Monitoring (BSM) Warning
Beep.........................................7-40
Bottle Holder............................ 5-43
Brakes
Brake assist.......................... 4-56
Brake override system........... 4-56
Electric Parking Brake (EPB)....4-52
Foot brake............................4-52
Pad wear indicator................4-56
Parking brake....................... 4-52
Warning light........................4-55
Brake Override System............... 4-56
Brake Override Warning Beep.....7-39
Brake System Warning Beep....... 7-39
Break-In Period......................... 3-56
C
Capacities...................................9-4
Cell Phones.............................. 8-16
Center Console......................... 5-46
Charge System............................ 9-3
Charging................................... 3-14
Child Restraint Categories of child-restraint
systems................................ 2-39
Child-restraint precautions.... 2-35
Child-restraint system
installation........................... 2-39
Child-restraint system suitability
for various seat positions....... 2-40
Installing child-restraint
systems................................ 2-41
LATCH child-restraint
systems................................ 2-47
Climate Control System Adjusting the Vents.................5-8
Basic Climate Control System
Operation.............................. 5-7
Climate Control System Operation
Area...................................... 5-3
Climate Control Timer.......... 5-12
Convenient Ways to Use the
Climate Control System........ 5-10
For Your Ride Comfort............ 5-2
Remote Climate Control....... 5-13
Selecting the Air flow Mode..... 5-8
Windshield Defrosting and
Defogging.............................. 5-9
10-2
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Index
Starting the EV System............ 4-5
Starting the EV System When the
Key Battery is Dead................ 4-6
When Stopping the EV
System................................... 4-8
Excessive Speed Warning........... 7-40
Exterior Care............................. 6-34 Aluminum wheel
maintenance........................ 6-39
Bright-metal maintenance..... 6-38
Camera and Lens
Maintenance........................ 6-38
Maintaining the finish........... 6-35
Plastic part maintenance....... 6-39
F
Flasher Hazard warning.................... 4-47
Headlights............................4-35
Flat Tire...................................... 7-3
Floor Mat................................. 3-57
Fluids Brake................................... 6-12
Classi fication.......................... 9-4
Washer................................ 6-13
Foot Brake................................ 4-52
Forward Sensing Camera (FSC)... 4-71
Front Camera/Side Cameras/Rear
Camera.................................... 4-81
Front Cross Tra ffic Alert (FCTA) ..........
.............................................. 4-104
Front Cross Tra ffic Alert (FCTA)
Warning Beep........................... 7-40
Front Radar Sensor.................... 4-75
Front Side Radar Sensor............. 4-77
Fully Discharged High Voltage Battery Actions to take if the remaining
high voltage battery power is
completely depleted............. 7-16
Fuses........................................ 6-27
Panel description.................. 6-29
Replacement........................ 6-27
G
Gauges....................................... 4-9
Glove Compartment..................5-45
H
Hazardous Driving.....................3-56
Hazard Warning Flasher............. 4-47
Headlights Coming home light...............4-37
Flashing................................4-37
High-low beam.................... 4-37
Leaving home light............... 4-37
Leveling................................4-38
Head Restraint.......................... 2-18
High Beam Control System
(HBC)....................................... 4-83 High Beam Control System (HBC)
indicator light (green)........... 4-83
High Voltage Battery.................... 9-3
Hill Launch Assist (HLA)............. 4-61
HomeLink Wireless Control
System...................................... 4-47
Hood Release............................. 6-8
Horn........................................ 4-46
I
If a Warning Light Turns On or
Flashes......................................7-21
If the Active Driving Display Does Not
Operate.................................... 7-43
Illuminated Entry System............ 5-38
Immobilizer System................... 3-54
Inspecting Brake Fl uid Level........6-12
Inspecting Coolan t Level............ 6-11
Inspecting Washer Fluid Level..... 6-13
Instrument Cluster.......................4-9 Average Energy E fficiency.......4-16
10-4
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Index
Compass display.................. 4-18
Dashboard illumination........ 4-14
Distance-to-full Discharge..... 4-16
High Voltage Battery Power
Gauge..................................4-14
High Voltage Battery Temperature
Gauge..................................4-13
Indication/indicator lights..... 4-21
Instantaneous Energy Efficiency .....
........................................... 4-17
i-ACTIVSENSE display........... 4-17
Message Display................... 4-18
Message indicated on multi-
information display............... 7-33
Multi-information display...... 4-11
Odometer............................ 4-13
Outside temperature
display................................. 4-15
Power Meter.......................... 4-9
Remaining High Voltage Battery
Power Indication.................. 4-16
Speedometer......................... 4-9
Trip meter............................ 4-13
Warning indication/warning
lights....................................4-19
Interior Care............................. 6-40 Active driving display
maintenance........................ 6-42
Cleaning the floor mats......... 6-42
Glass and Mirror
Maintenance........................ 6-42
Instrument panel top (Soft pad)
maintenance........................ 6-41
Leather upholstery
maintenance........................ 6-41
Panel and Cork Area
Maintenance........................ 6-42
Plastic part maintenance....... 6-41
Seat belt maintenance.......... 6-40
Upholstery and synthetic leather
maintenance........................ 6-40Vinyl upholstery
maintenance........................ 6-40
Interior Lights............................ 5-37 Luggage compartment light... 5-37
Map lights............................5-37
Overhead lights.................... 5-37
i-ACTIVSENSE........................... 4-68 Active safety technology........ 4-68
Adaptive Front Lighting System
(AFS)................................... 4-82
Blind Spot Monitoring
(BSM).................................. 4-87
Camera and sensors............. 4-69
Cruising & Traffic Support
(CTS)................................. 4-118
Distance & Speed Alert
(DSA).................................. 4-99
Driver Attention Alert
(DAA)................................ 4-100
Driver monitoring camera..... 4-81
Driver Monitoring (DM)...... 4-102
Emergency Lane Keeping
(ELK).................................. 4-129
Forward Sensing Camera
(FSC)................................... 4-71
Front camera/side cameras/rear
camera................................ 4-81
Front Cross Traffic Alert
(FCTA)............................... 4-104
Front radar sensor.................4-75
Front side radar sensor.......... 4-77
High Beam Control System
(HBC).................................. 4-83
i-ACTIVSENSE OFF Switch..... 4-70
i-ACTIVSENSE status symbol
(warning/risk avoidance support
system)................................ 4-69
Lane Departure Warning System
(LDWS)................................ 4-84
Lane-keep Assist System
(LAS)..................................4-127
10-5
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Index
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function)........... 4-111
Pre-crash safety technology... 4-68
Rear Cross Traffic Alert
(RCTA)............................... 4-107
Rear side radar sensor...........4-79
Rear ultrasonic sensor........... 4-80
Smart Brake Support (SBS)...4-136
Tra ffic Sign Recognition
System (TSR)........................ 4-93
360°view monitor...............4-144
J
Jack............................................ 7-3
Jump-Starting............................ 7-12
K
Keyless Entry System.................. 3-27
Keys......................................... 3-25 Key suspend function............3-30
Transmitter........................... 3-28
Key Left-in-luggage Compartment
Warning beep (With the advanced
keyless function)....................... 7-38
Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)...................................7-38
Key Removed from Vehicle Warning
Beep.........................................7-37
Key Suspend Function............... 3-30
L
Label Information Chassis number...................... 9-2
Motor vehicle safety standard
label...................................... 9-2
Tire pressure label.................. 9-2
Vehicle emission control
information label.................... 9-2
Ve h i c l e identification
number..................................9-2
Lane Departure Warning sound.. 7-40
Lane Departure Warning System
(LDWS).....................................4-84
Lane-change Signals.................. 4-40
Lane-keep Assist System (LAS) ...........
.............................................. 4-127
Lead-acid Battery...................... 6-19 Maintenance........................ 6-20
Leaving Home Light................... 4-37
Liftgate..................................... 3-41 Luggage compartment.......... 3-42
When liftgate cannot be
opened................................ 7-42
Liftgate Door-lock Switch Inoperable
Warning Beep........................... 7-38
Lights-on Reminder................... 7-37
Light Bulbs Replacement........................ 6-26
Speci fications......................... 9-5
Low Lead-acid Battery Charge
Warning Sound......................... 7-41
Lubricant Quality......................... 9-4
Lubrication system..................... 6-14
Luggage Compartment.............. 5-46 Cargo sub-compartment....... 5-46
Luggage Compartment Light...... 5-37
M
Maintenance Information............................ 6-2
Scheduled (Canada)............... 6-5
Scheduled (U.S.A. and Puerto
Rico)......................................6-4
Map Lights................................ 5-37
Mazda Connect........................ 5-14 Appendix............................. 5-27
Connected Service................5-35
10-6
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Index
Registering Your Vehicle in A Foreign
Country.................................... 8-14
Remaining High Voltage Battery
Power Warning Beep................. 7-38
ReplacementFuse..................................... 6-27
Key battery........................... 6-21
Light bulbs........................... 6-26
Tires.....................................6-24
Wheel.................................. 6-25
Wiper.................................. 6-14
Reverse Position Warning Beep... 7-39
Road Keep Assist.....................4-133
Rocking the Vehicle................... 3-57
S
Safety Defects, Reporting
(Canada).................................. 8-12
Safety Defects, Reporting
(U.S.A.).................................... 8-11
Scheduled Maintenance Canada.................................. 6-5
U.S.A. and Puerto Rico........... 6-4
Seats Driver's seat........................... 2-4
Driving position memory....... 2-10
Front passenger's seat........... 2-12
Front seat............................... 2-4
Head restraint...................... 2-18
Rear seat.............................. 2-15
Seat warmer......................... 2-21
Seat Belt System Automatic locking................ 2-28
Emergency locking................ 2-28
Extender.............................. 2-33
Pregnant women.................. 2-27
Seat belt precautions............ 2-26
Seat Belt Warning Beep............. 7-37
Security System Immobilizer system............... 3-54
Selector lever not in P reminder
warning beep............................ 7-39
Shift Control SystemDriving tips.......................... 4-32
Selector lever operation........ 4-28
Selector lever position
functions.............................. 4-26
Shift-lock system...................4-32
Shift Position Warning Beep....... 7-39
Smart Brake Support (SBS)....... 4-136 Stopping the Smart Brake Support
(SBS) system operation........4-143
Speci fications
Capacities.............................. 9-4
Charge System....................... 9-3
Dimensions............................ 9-4
Electrical system..................... 9-4
High Voltage Battery............... 9-3
Light bulbs............................. 9-5
Lubricant quality..................... 9-4
Tires.......................................9-5
Weights................................. 9-5
SRS Air Bags Driver and front passenger
occupant classification
system................................. 2-64
How the SRS air bags work.... 2-58
Limitations to SRS air bag...... 2-63
Monitoring........................... 2-69
SRS air bag deployment
criteria................................. 2-61
Supplemental restraint system
components......................... 2-57
Supplemental restraint system
(SRS) precautions................. 2-52
Steering Wheel Heated steering wheel.......... 2-23
Horn.................................... 4-46
Storage Compartments.............. 5-45 Center console..................... 5-46
Glove compartment..............5-45
10-8
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