7If Trouble Arises
Helpful information on what to do if a problem arises with the
vehicle.
Parking in an Emergency............ 7-2 Parking in an Emergency......... 7-2
Flat Tire................................... 7-3 Tool Storage.......................... 7-3
Emergency Flat Tire Repair
Kit........................................ 7-4
Changing a Flat Tire..............7-10
Troubleshooting for Charging ..........
............................................ 7-11 What to do when charging is not
possible.............................. 7-11
Depleted Lead-acid Battery...... 7-12 Jump-Starting...................... 7-12
Fully Discharged High Voltage
Battery...................................7-16 Fully Discharged High Voltage
Battery................................ 7-16
Emergency Starting................. 7-17 Push-Starting....................... 7-17
Emergency Towing.................. 7-18 Towing Description.............. 7-18
Tiedown Hooks*.................. 7-19
Warning/Indicator Lights and
Warning Sounds..................... 7-21 If a Warning Light Turns On or
Flashes................................ 7-21
Message Indicated on Multi-
information Display............. 7-33
Warning Sound is
Activated.............................7-37
When Liftgate Cannot be
Opened................................. 7-42 When Liftgate Cannot be
Opened.............................. 7-42
Active Driving Display Does Not
Operate................................. 7-43 If the Active Driving Display Does
Not Operate........................ 7-43
Windshield Wipers Operate at High
Speed.................................... 7-44 Windshield Wipers Operate at
High Speed......................... 7-44
*Some models.7-1
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What to do when
charging is not possible
▼ What to do when charging is not
possible
If trouble arises while charging such as
not being able to charge the high
voltage battery, refer to the following
table. If the problem cannot be solved
even after checking the following table,
there may be a problem with the
vehicle or charger. Contact an
Authorized Mazda Dealer.
Charging is not possible.
Cause
Action
The selector
lever is in a
position
other than P. Shift the selector lever to the P
position.
The high
voltage bat-
tery is al-
ready fully
charged. Charging is not performed when
the high voltage battery is al-
ready fully charged.
The high
voltage bat-
tery temper-
ature is ex-
tremely high
or low. Check the high voltage battery
temperature gauge in the instru-
ment cluster. If the high voltage
battery temperature gauge is in
the red or blue range, charging
may not be possible.
The
Lead-acid
battery is
depleted. If the instrument cluster does not
turn on even if the power switch
is switched ON, the Lead-acid
battery may be depleted. Charge
or replace the Lead-acid battery.
Normal charging is not possible.
Cause
Action
The outlet
has no pow-
er. Check if a ground-fault circuit in-
terrupter has operated or if a
power outage occurred. If the
power source has a timer func-
tion, electrical power may not be
supplied to the outlet until the
time set to supply power.
The charge
plug is not
properly
plugged into
the outlet. Check if the charge plug is prop-
erly plugged into the outlet.
The charge
connector is
not properly
connected. Check if the charge connector is
properly connected.
Charging
timer is set. Cancel the charging timer using
EV Settings in Mazda Connect,
or the charging timer cancella-
tion function.
Troubleshooting for functions using a
Smartphone or computer
If you are having trouble with the
remote function service, such as when
the remote function does not work,
refer to the Connected Service owner’s
manual.
If Trouble Arises
Troubleshooting for Charging
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Fully Discharged High Voltage Battery
▼Actions to take if the remaining high voltage battery power is completely
depleted
If the high voltage battery power is comp
letely depleted, the EV system stops and
the vehicle cannot be driven.
Stop the vehicle in a safe place and contact an Authorized Mazda Dealer.
If Trouble Arises
Fully Discharged High Voltage Battery
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“EV System Malfunction. Have the
Vehicle Inspected” is displayed
The indication/light displays/turns on
if the system has a problem.
Have your vehicle inspected by an
Authorized Mazda Dealer.
“EV System Malfunction. Stop the
Vehicle in a Safe Location” is
displayed
The indication/light displays/turns on
if the system has a problem.
Park the vehicle in a safe place
immediately and contact an
Authorized Mazda Dealer.
“Electrical Leakage in EV System
Detected Stop the Vehicle in a Safe
Location” is displayed
The indication/light displays/turns on
if the system has a problem.
Park the vehicle in a safe place
immediately and contact an
Authorized Mazda Dealer.
WARNING
Do not open the hood:
If you touch something in the motor
compartment, it could lead to an
electrical shock resulting in an
accident.
CAUTION
If the light turns on while driving, the
EV system cannot be started when the
power switch is switched OFF once.
▼ High Voltage Battery Temperature
War n in g I nd ic at ion
“Excessive High Voltage Battery
Temperature. Drive Slowly” is
displayed
The indication displays if the high
voltage battery temperature is
excessively high.
Drive slowly to reduce load on the high
voltage battery.
Stop the vehicle in a safe place if
necessary. If the indication remains
displayed, the system may have a
problem. Have the vehicle inspected
by an Authorized Mazda Dealer.
“High Voltage Battery Temperature Is
Low Acceleration Is Limited” is
displayed
The indication displays if the high
voltage battery temperature is
excessively low.
The vehicle speed may not increase
even if the accelerator pedal is
depressed because the motor output is
restricted.
If the indication remains displayed, the
system may have a problem. Have the
vehicle inspected by an Authorized
Mazda Dealer.
▼Remaining High Voltage Battery
Power Warning Indication/
Warning Light
“High Voltage Battery Is Low. Charge
Battery Soon” displays/turns on
The indication displays when the
remaining high voltage battery power
is low.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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“High Voltage Battery Is Urgently Low
Charge Battery Immediately”
displays/flashing
The indication displays when the
remaining high voltage battery power
is 0.
“High Voltage Battery Is Depleted
Vehicle Cannot Be Driven Until
Battery Is Charged”
displays/flashing
The indication/light displays/ flashes
when the remaining high voltage
battery power is 0 and the vehicle
cannot be driven.
▼ Charging System Warning
Indication/Warning Light
The indication/light displays/turns on
if the charging system has a problem.
Have your vehicle inspected by an
Authorized Mazda Dealer as soon as
possible. Otherwise, the charging
system may not charge the battery.
▼Output Restriction Warning
Indication/Warning Light
“Acceleration Limited” displays/turns
on
The indication/light displays/turns on
under the following conditions. The
vehicle speed may not increase even if
the accelerator pedal is depressed
because the motor output is restricted.
EV system is protected from
overheating
High voltage battery level is lowHigh voltage battery temperature is
low
“Acceleration Limited” displays/
fl ashing
If the vehicle continues to be driven
with the output restriction warning
indication/warning light turned on,
the output restriction warning light
flashes.
The vehicle speed may not increase
even if the accelerator pedal is
depressed because the motor output is
further restricted compared to the
condition in which the output
restriction warning light turns on.
“Excessive EV System Temp.
Acceleration Limited Avoid Moving at
Very Low Speeds. Depress Brake
When Not Moving” displays/turns on
When the vehicle is stopped on an
upslope or the vehicle is driven at low
speed on an upslope with the selector
lever in the D or R position, the
indication/light may display/turn on.
If necessary, park the vehicle in a safe
place and let the EV system cool down
because the output is restricted until
the EV system returns to the normal
temperature.
WARNING
When the output restriction warning
indication/warning light displays/
turns on or flashes, check the safety of
the surroundings:
The motor output decreases and the
vehicle speed decreases resulting in an
accident. If the vehicle cannot be
driven safety, stop the vehicle in a safe
place.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Display*1*2ContentAction to be taken
Anti Roll Away Engaged.
Move Gear Selector Lev-
er into Park This message is indicated when the
AUTO P (parking lock) function oper-
ates.
Shift the selector lever to the P posi-
tion.
Move Gear Selector Lev-
er into Park to Start Ve-
hicle This message is indicated when the
power switch is switched ON while
the shift position is diff
erent from the
selector lever position. Shift the selector lever to the P posi-
tion.
Vehicle Will Not Shift
While Accelerator Pedal
Is Depressed This message is indicated when the
accelerator pedal is depressed with
the selector lever in the N position.
Release your foot from the accelera-
tor pedal.
Selector Position Ignor-
ed. Depress Brake Pedal
for Shift Selection This message is indicated when the
selector lever is shifted from the N
position to the D or R position with
the brake pedal not depressed.
Depress the brake pedal.
Ve h i c l e i n N e u t ra l This message is displayed when in
neutral hold mode (automatic car
wash mode). The vehicle is in neutral hold mode
(automatic car wash mode). If neces-
sary, cancel neutral hold mode (auto-
matic car wash mode).
Refer to Selector Lever Operation on
page 4-28.
Vehicle in Neutral. Move
Gear Selector Lever into
Neutral This message is indicated if the selec-
tor lever is shifted to the D or R posi-
tion while neutral hold mode (auto-
matic car wash mode) is operating.
Shift the selector lever to the N posi-
tion.
Disconnect Charger to
Start Vehicle This message is indicated when the
EV system is started while the charge
connector is connected. When starting the EV system, discon-
nect the charge connector.
EV Charger Connected.
Vehicle Cannot Be Driv-
en This message is indicated when the
charge connector is connected while
the EV system is operating.
When charging , switch the power
switch OFF.
Battery Heater Will Re-
duce High Voltage Bat-
tery Level Connect to EV
Charger To Avoid High
Voltage Battery Drain This message is indicated when the
EV system is started after the battery
heater has operated while the charge
connector is not connected.
Check the remaining distance-to-full
discharge. Perform charging if neces-
sary.
Battery Heating Incom-
plete Due to High Volt-
age Battery Level Con-
nect to EV Charger To
Avoid High Voltage Bat-
tery Drain This message is displayed when the
EV system is started after the battery
heater stops automatically.
If the battery heater operates while
the vehicle is parked, connect the
charge connector.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Display*1*2ContentAction to be taken
Battery Heating Can-
celed Due to Five Days
of Vehicle Inactivity Turn
Battery Heater O ff If Ve-
hicle Will Not Be Driven This message is displayed when the
EV system is started after the battery
heater has operated for a long time
and stopped automatically.
If the vehicle is not used for long pe-
riods, set the battery heater to o
ff.
High Voltage Battery
Charging Interrupted This message is displayed when the
charging is interrupted. Check the connection status of the
charge connector.
Rising EV System Temp.
Acceleration May Be
Limited Avoid Moving at
Very Low Speeds. De-
press Brake When Not
Moving This message is indicated when the
vehicle is held in the stopped posi-
tion with the accelerator pedal oper-
ated, such as on an upslope, and the
motor reaches a high temperature.
Depress the brake pedal.
Regenerative Braking Is
Limited This message is indicated when the
regenerative braking is restricted. Drive the vehicle carefully because
the regenerative braking force de-
creases.
Shift Into Park Before Ex-
iting Vehicle This message is indicated when the
driver’s door is opened with the se-
lector lever in a position other than
the P position. Close the driver’s door or shift the se-
lector lever to the P position.
Low Battery Risk. Start
Vehicle to Charge 12V
Battery This message is indicated when the
lead-acid battery charge is low.
To charge the lead-acid battery, start
the EV system and operate it for 5 mi-
nutes or longer.
*1 A pop-up is displayed when a warning occurs.*2 One screen displays four rows. If the entire message cannot be displayed on the screen, it switches to
another screen.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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▼Low Lead-acid Battery Charge
Warning Sound
The warning sound is activated when
the lead-acid battery charge is low.
To charge the lead-acid battery, start
the EV system and operate it for 5
minutes or longer.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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