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2022 Model Year Ford Warranty Guide
(Except F-600/F-650/F-750/F-53/F-59
Over 19,500 lbs. GVWR and Electric Vehicles)
owner.ford.com ford.ca
September 2021
Fifth Printing
Litho in U.S.A.
NW7J 19T201 AA
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This booklet explains the New Vehicle Limited Warranty
coverages that apply to your Ford vehicle. Your satisfaction is our
goal. If you are not satisfied with Ford’s performance under the
warranty, Ford participates in an informal warranty dispute
settlement mechanism through the Better Business Bureau,
which you can contact as follows: BBB AUTOLINE
1676 International Drive, Suite 550, McLean, VA 22102.
You may use the BBB Autoline without charge. An application is
available from BBB (800-955-5100) or Ford (800-392-3673).
You must resort to the BBB Autoline mechanism before
exercising rights or seeking remedies created by the
Magnuson-Moss Warranty Act. If you choose to seek redress by
pursuing rights and remedies not created by the Magnuson-Moss
Warranty Act, resort to the BBB Autoline Mechanism is not
required by any provision of the Magnuson-Moss Warranty Act.
Your state may require that you first resort to the BBB Autoline
before exercising rights or seeking remedies created by your
state’s laws.
Further information on the BBB Autoline can be found on page 44.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW,
TO THE DURATION OF THE NEW VEHICLE LIMITED WARRANTY
BUMPER TO BUMPER COVERAGE.Further information on implied
warranties can be found on page 5.
ANY PUNITIVE, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL
OR ANY OTHER DAMAGES CAUSED BY DELAY, OR LOSS OF
USE MAY NOT BE RECOVERED AND ARE DISCLAIMED AND
EXCLUDED UNLESS APPLICABLE LAW PROHIBITS THEIR
DISCLAIMER OR EXCLUSION. Further information on the
disclaimers and exclusions can be found on page 5.
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Your satisfaction is our #1 goal. If you have any questions or
concerns, or are unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer
Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
www.owner.ford.com
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
M-F 8:30 AM - 8:00 PM (ET) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the Caribbean, and Israel: In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number: (800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409 Local Telephone Number for Kuwait: 24810575 Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com
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Table of Contents
1. INTRODUCTION1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2022-MODEL VEHICLE 5
Limitations And Disclaimers 5
What Is Covered? 9
What Is Not Covered? 14
4. IN ADDITION ... 20
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 20
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 22
What Is Covered? 26
What Is Not Covered? 28
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 29
What Is Covered? 36
What Is Not Covered? 38
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7. ADDITIONAL INFORMATION ABOUT YOUREMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 39
8. NOISE EMISSIONS WARRANTY 42 9. FORD PROTECT EXTENDED SERVICE PLAN 43
10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 44
11. STATE WARRANTY ENFORCEMENT LAWS 46
12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 47
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1. Introduction
Ford Motor Companyand your selling dealer thank you for
selecting one of our quality products. Our commitment to you
and your vehicle begins with quality protection and service.
When you need warranty repairs, your selling dealer would like
you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty
repairs. That means that, depending on the warranty repair
needed, the vehicle may need to be taken to another dealer. If a
particular dealership cannot assist you, then contact the
Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply
to your 2022-model car or light truck. If you bought a previously
owned 2022-model vehicle, you are eligible for any remaining
warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties
and Emissions Performance Warranties which cover your
emissions control systems, and Noise Emissions Warranty
which applies only to medium/heavy duty trucks over 10,000
pounds Gross Vehicle Weight Rating (pages 22-42).
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