If you require assistance or clarification on
policies or procedures, please contact the
customer relationship center.
United States
Ford Motor Company
Customer Relationship Center
PO Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
www.ford.com/help/contact/
Ford Credit - US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For assistance call 1-800-727-7000, or for
more information about Ford Credit and
access to an account manager, visit
www.ford.com/finance.
Canada
Customer Relationship Center
Ford Motor Company of Canada Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
www.ford.ca
Facebook: FordServiceCA (English),
FordServiceQC (Francais)
Australia
Ford Motor Company
Attention: Customer Relationship Centre
Private Mail Bag 5
Fairlane Business Park #3
Campbellfield, Victoria, 3061
Telephone: 13 3673 (FORD)
E-mail: [email protected]
New Zealand
Ford Motor Company
Attention: Customer Relationship Centre
Private Bag 76912
Manukau City 2241
Telephone: 0800 367 369 (FORDNZ)
E-mail: [email protected]
China - Imported Vehicle
Customer Relationship Center
Telephone: 400-690-1886
Website: https://www.ford.com.cn/
China - Chang’
An Ford
Customer Relationship Center
Telephone: 800-810-8168
Mobile: 400-887-7766
Website: https://www.ford.com.cn/
Asia Pacific
E-mail: [email protected]
Caribbean, Central America and
Israel
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Fax: (313) 390-0804
Telephone: (313) 594-4857
E-mail: [email protected]
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WHAT IS MYKEY
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEY
SETTINGS
Seatbelt Reminder or Belt-
Minder™
MyKey mutes the audio system until the
front seat passengers buckle the front seat
belts.
Note:
If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have
restricted access to adult radio content.
Early Low Fuel
The low fuel level warning lamp turns on
earlier.
Driving and Parking Aids
You cannot configure settings for parking
aids, blind spot information system, and
cross traffic alert. These systems turn on
when the vehicle turns on, and you cannot
switch them off with a MyKey.
You cannot configure settings for
pre-collision assist and lane keeping. These
systems turn on when the vehicle turns on,
but you can switch them off with a MyKey.
A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving. Note:
MyKey drivers may be able to switch
the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle.
CONFIGURABLE MYKEY
SETTINGS
You can configure the following settings
after creating a MyKey. See
Creating a
MyKey (page 67).
Speed Limit WARNING:
Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume
reduces. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
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™
ADJUSTING THE EXTERIOR
MIRRORS
WARNING: Do not adjust the
mirrors when your vehicle is moving. This
could result in the loss of control of your
vehicle, serious personal injury or death. Left-hand mirror.
A
Right-hand mirror.
B To adjust your mirrors, switch your vehicle
on, with the ignition in accessory mode or
the engine running. 1. Select the mirror you want to adjust.
The control light turns on.
2. Use the adjustment control to adjust the position of the mirror.
3. Press the mirror control again. The control light turns off.
Integrated Blind Spot Mirror WARNING:
Objects in the mirror
are closer than they appear.
Blind spot mirrors have an integrated
convex mirror built into the upper outboard
corner of the exterior mirrors. They can
assist you by increasing visibility along the
side of your vehicle.
Check the main mirror first before a lane
change, then check the blind spot mirror.
If no vehicles are present in the blind spot
mirror and the traffic in the adjacent lane
is at a safe distance, signal that you are
going to change lanes. Glance over your
shoulder to verify traffic is clear, and
carefully change lanes.
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OVERRIDING THE SET SPEED
WARNING: If you override the
system by pressing the accelerator
pedal, it does not automatically apply
the brakes to maintain a gap from any
vehicle ahead.
When you press the accelerator pedal, you
override the set speed and gap distance.
Use the accelerator pedal to intentionally
exceed the set speed limit.
When you override the system, the green
indicator illuminates and the vehicle icon
does not appear in the instrument cluster
display.
The system resumes operation when you
release the accelerator pedal. The vehicle
speed decreases to the set speed, or a
lower speed if following a slower vehicle.
ADAPTIVE CRUISE CONTROL
INDICATORS Illuminates when you switch
adaptive cruise control on. The
color of the indicator changes to
indicate the system status.
White indicates the system is on but
inactive.
Green indicates that you set the speed and
the system is active. SWITCHING FROM ADAPTIVE
CRUISE CONTROL TO CRUISE
CONTROL WARNING:
Normal cruise control
will not brake when your vehicle is
approaching slower vehicles. Always be
aware of which mode you have selected
and apply the brakes when necessary.
Use the instrument cluster display to select
the following:
1. Select
Settings.
2. Select
Driver Assistance.
3. Select
Cruise Control.
4. Select
Normal. The cruise control indicator
replaces the adaptive cruise
control indicator if you select
normal cruise control. The gap setting
does not display, and the system does not
respond to lead vehicles. Automatic
braking remains active to maintain set
speed. The system remembers the last
setting when you start your vehicle.
LANE CENTERING
HOW DOES LANE CENTERING
WORK
Adaptive cruise control with lane centering
uses radar and camera sensors to help
keep your vehicle in the lane by applying
continuous assistance steering torque
input toward the lane center on highways.
Note: The adaptive cruise control gap
setting operates normally.
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LANE CENTERING PRECAUTIONS
WARNING: Do not use the system
when towing a trailer. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death. WARNING:
Do not use the system
if any changes or modifications to the
steering wheel have been made. Any
changes or modifications to the steering
wheel could affect the functionality or
performance of the system. Failure to
follow this instruction could result in the
loss of control of your vehicle, personal
injury or death.
Adaptive cruise control precautions apply
to lane centering unless stated otherwise
or contradicted by a lane centering
precaution. See Adaptive Cruise Control
Precautions
(page 215).
LANE CENTERING
REQUIREMENTS
You must keep your hands on the steering
wheel at all times.
The system only activates when all of the
following occur:
• You have adaptive cruise control with
stop and go on.
• Lane centering assist is enabled in your
information and entertainment screen.
See
Switching Lane Centering On
and Off (page 222).
• You have your hands on the steering
wheel.
• The system detects both lane
markings.
Note: If it does not detect valid lane
markings, the system stays inactive until
valid markings are available. LANE CENTERING LIMITATIONS
Adaptive cruise control limitations apply
to lane centering unless stated otherwise
or contradicted by a lane centering
limitation. See Adaptive Cruise Control
Limitations
(page 216).
Lane Centering may not correctly operate
in any of the following conditions:
• Your vehicle is not centered in the lane.
• The lane is too narrow or wide.
• The system does not detect at least
one lane marking or when lanes merge
or split.
• Limited steering torque input is applied.
• Areas under construction or new
infrastructure.
• When modifications to the steering
system have been made.
• When using a spare tire.
• In high wind conditions.
Note: The driving assistance torque is
limited and may not be sufficient for all
driving situations such as driving through
tight curves or driving through curves at high
speeds.
Note: In exceptional conditions, the system
may deviate from the center line.
SWITCHING LANE CENTERING ON
AND OFF
You must keep your hands on the steering
wheel at all times.
The controls are on the steering wheel. Press the button.
The indicator appears in the information
display. When the system is on, the color
of the indicator changes to indicate the
system status.
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You can override the system at any time
by steering your vehicle.
Note:
The correct requirements must be
met before you can switch the system on.
See Lane Centering Requirements (page
222).
LANE CENTERING ALERTS
You must keep your hands on the steering
wheel at all times.
When the system is active and detects no
steering activity for a period of time, the
system alerts you to put your hands on the
steering wheel. If you do not react to the
warnings the system cancels and slows
your vehicle down to idle speeds while
maintaining steering control.
The system also alerts you if your vehicle
crosses lane markings without detected
steering activity.
Note: The system may detect a light grip
or touch on the steering wheel as hands-off
driving.
LANE CENTERING AUTOMATIC
CANCELLATION
When an external condition cancels the
system, for example, no lane markings
available, a tone sounds and a message
appears in the instrument cluster display. If your vehicle starts to slow
down, you must provide steering
input to the wheel and press and
release the button to regain full system
performance. Automatic cancellation can also occur if:
•
The lane becomes too wide or too
narrow.
• The system cannot detect valid lane
markings.
• Lane markings cross over one another.
Note: The system disables until the next
key cycle if your vehicle slows down due to
driver inactivity twice within a key cycle.
LANE CENTERING INDICATORS Illuminates when you switch
lane centering on. The color of
the indicator changes to indicate
the system status.
Gray indicates the system is on but
inactive.
Green indicates the system is active and
applying steering torque assistance input
to keep your vehicle in the center of the
lane.
Amber with an audible tone and then gray
indicates a system automatic cancellation.
ADAPTIVE CRUISE CONTROL
– TROUBLESHOOTING
ADAPTIVE CRUISE CONTROL –
INFORMATION MESSAGES -
VEHICLES WITH: ADAPTIVE
CRUISE CONTROL WITH LANE
CENTERING
Note: Depending on your vehicle options
and instrument cluster type, not all
messages display or are available.
Note: The system could abbreviate or
shorten certain messages depending upon
which cluster type you have.
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Action
Message
Make sure you return your hands to the steering wheel andprovide steering input.
Keep Hands on Steering
Wheel
Lane centering assist conditions exist preventing the system from being available.
Lane Centering Assist
Not Available
Adaptive cruise control must be on before lane centering can be switched on.
For Lane Centering
Assist to work Turn On Adaptive Cruise
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WHAT IS THE LANE KEEPING
SYSTEM
The lane keeping system alerts you by
providing temporary steering assistance
or steering wheel vibration when it detects
an unintended lane departure.
HOW DOES THE LANE
KEEPING SYSTEM WORK
The lane keeping system uses a forward
looking camera mounted on the windshield
to monitor vehicle movement within the
travel lane.
When the camera detects a drift out of the
travel lane, the lane keeping system alerts
the driver by vibrating the steering wheel,
or aids the driver by providing a small
steering input to move the vehicle back
into the travel lane.
The driver can select one of three modes:
•
Alert (If Equipped)
• Aid
• Alert + Aid
LANE KEEPING SYSTEM
PRECAUTIONS WARNING: You are responsible for
controlling your vehicle at all times. The
system is designed to be an aid and does
not relieve you of your responsibility to
drive with due care and attention. Failure
to follow this instruction could result in
the loss of control of your vehicle,
personal injury or death. WARNING: The system will not
operate if the sensor cannot track the
road lane markings. WARNING:
The sensor may
incorrectly track lane markings as other
structures or objects. This can result in
a false or missed warning. WARNING:
In cold and severe
weather conditions the system may not
function. Rain, snow and spray can all
limit sensor performance. WARNING:
The system may not
operate properly if the sensor is blocked.
Keep the windshield free from
obstruction. WARNING:
If damage occurs in the
immediate area surrounding the sensor,
have your vehicle checked as soon as
possible. WARNING:
The system may not
correctly operate if your vehicle is fitted
with a suspension kit not approved by
us. WARNING:
Large contrasts in
outside lighting can limit sensor
performance.
LANE KEEPING SYSTEM
LIMITATIONS
The lane keeping system only operates
when the vehicle speed is greater than
40 mph (64 km/h)
.
The system works when the camera can
detect at least one lane marking.
The lane keeping system may not correctly
operate in any of the following conditions:
• The lane keeping system does not
detect at least one lane marking.
• You switch the turn signal on.
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