The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2021
All rights reserved.
Part Number: 20210825141848
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling.
Changing the Remote Control Battery -Vehicles With: Push Button Start .......60
Changing the Remote Control Battery - Vehicles With: Flip Key .............................61
Replacing a Lost Key or Remote Control ........................................................................\
..6 2
Programming the Remote Control .........62
Keys and Remote Controls – Troubleshooting ........................................63
MyKey™
What Is MyKey ...............................................64
MyKey Settings ..............................................64
Creating a MyKey - Vehicles With: PushButton Start ................................................65
Creating a MyKey - Vehicles With: Flip Key ..................................................................65
Programming a MyKey ................................65
Clearing All MyKeys ......................................66
Checking MyKey System Status .............66
Using MyKey With Remote Start Systems ........................................................66
MyKey – Troubleshooting ..........................66
Doors and Locks
Operating the Doors From Outside Your Vehicle ..........................................................69
Operating the Doors From Inside Your Vehicle ..........................................................69
Autounlock ......................................................70
Autolock ............................................................70
Mislock ..............................................................70
Doors and Locks Audible Warnings .........71
Doors and Locks – Troubleshooting ........................................................................\
....7 1
Keyless Entry
Locating the Keyless Entry Keypad .........73
Keyless Entry Limitations ...........................73
Master Access Code .....................................73
Keyless Entry Settings .................................74 Locking and Unlocking the Doors Using
Keyless Entry ...............................................75
Keyless Entry – Troubleshooting .............75
Easy Entry and Exit
How Does Easy Entry and Exit Work ........................................................................\
...7 7
Switching Easy Entry and Exit On and Off ....................................................................77
Liftgate - Vehicles With:Manual Liftgate
Opening the Liftgate ....................................78
Closing the Liftgate ......................................78
Liftgate - Vehicles With: PowerLiftgate
Liftgate Precautions ....................................80
Opening the Liftgate ...................................80
Setting the Liftgate Opening Height........................................................................\
..8 2
Closing the Liftgate ......................................82
Stopping the Liftgate Movement ...........84
Liftgate Obstacle Detection .....................84
Liftgate – Troubleshooting ........................85
Security
Passive Anti-Theft System ........................87
Anti-Theft Alarm System ...........................87
Anti-Theft Alarm System Settings ........88
Security – Troubleshooting .......................89
Steering Wheel
Adjusting the Steering Wheel ...................91
Horn .....................................................................91
Switching the Heated Steering Wheel On and Off ....................................................91
Wipers and Washers
Wipers ...............................................................92
Autowipers ......................................................92
2
Table of Contents
Power Gauge - Hybrid Electric Vehicle(HEV)/Plug-In Hybrid Electric Vehicle
(PHEV), Vehicles With: 6.5 Inch
Instrument Cluster Display Screen
........................................................................\
..118
Power Gauge - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV), Vehicles With: 12.3 Inch
Instrument Cluster Display Screen
........................................................................\
..118
Speedometer .................................................118
Fuel Gauge ......................................................118
Vehicle Range Display - Plug-In Hybrid Electric Vehicle (PHEV) .........................119
High Voltage Battery Gauge - Plug-In Hybrid Electric Vehicle (PHEV) ...........119
Engine Coolant Temperature Gauge ........................................................................\
..119
What Is the Information Bar .....................119
What Are the Instrument Cluster Warning Lamps .........................................119
Instrument Cluster Warning Lamps ......120
What Are the Instrument Cluster Indicators .....................................................121
Instrument Cluster Indicators ..................121
Instrument Cluster Display
Using the Instrument Cluster Display Controls .......................................................123
Instrument Cluster Display Main Menu - Vehicles With: 6.5 Inch Instrument
Cluster Display Screen ...........................123
Instrument Cluster Display Main Menu - Vehicles With: 4.2 Inch Instrument
Cluster Display Screen ..........................124
Instrument Cluster Display Main Menu - Vehicles With: 12.3 Inch Instrument
Cluster Display Screen ..........................124
Customizing the Instrument Cluster Display - Vehicles With: 4.2 Inch
Instrument Cluster Display Screen
........................................................................\
.124 Customizing the Instrument Cluster
Display - Vehicles With: 6.5 Inch
Instrument Cluster Display Screen/ 12.3
Inch Instrument Cluster Display Screen
........................................................................\
.124
Personalized Settings ................................125
Fuel Economy Display ...............................126
Fuel Economy Display - Plug-In Hybrid Electric Vehicle (PHEV) .........................127
Fuel Economy Display - Gasoline ..........127
EV Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV) .........................................................127
What Is Electric Efficiency - Plug-In Hybrid Electric Vehicle (PHEV) ..........128
What Is Brake Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV) ........................................128
What Is the Trip Summary - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV) ........................128
Vehicle Charging Status - Plug-In Hybrid Electric Vehicle (PHEV) ........................128
Trip Computer
Accessing the Trip Computer - VehiclesWith: 4.2 Inch Instrument Cluster
Display Screen ..........................................129
Accessing the Trip Computer - Vehicles With: 6.5 Inch Instrument Cluster
Display Screen/ 12.3 Inch Instrument
Cluster Display Screen ..........................129
Resetting the Trip Computer ...................129
Resetting the Individual Trip Values - Vehicles With: 4.2 Inch Instrument
Cluster Display Screen ..........................129
Configuring the Trip Computer - Vehicles With: 4.2 Inch Instrument Cluster
Display Screen ..........................................129
Trip Data ..........................................................129
Head Up Display
What Is the Head Up Display ...................131
Switching the Head Up Display On and Off ..................................................................131
4
Table of Contents
Head Up Display Settings ..........................131
Head Up Display Indicators ......................132
Head Up Display – Troubleshooting........................................................................\
.1 3 3
Remote Start
What Is Remote Start ................................134
Remote Start Precautions .......................134
Remote Start Limitations .........................134
Enabling Remote Start ..............................134
Remotely Starting and Stopping theVehicle .........................................................134
Extending the Remote Start Duration ........................................................................\
.134
Remote Start Remote Control Indicators ........................................................................\
.135
Remote Start Settings ...............................135
Climate Control
Manual Climate Control ............................137
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC) ........................................138
Automatic Climate Control - Vehicles With: Electronic Automatic
Temperature Control (EATC) ...............141
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control .............................144
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control .........................................................145
Heated Windshield .....................................146
Heated Rear Window .................................146
Heated Exterior Mirrors .............................146
Interior Air Quality
What Is the Cabin Air Filter .......................147
Replacing the Cabin Air Filter ..................147
Front Seats
Front Seat Precautions .............................148 Sitting in the Correct Position .................148
Manual Seats ................................................149
Power Seats ....................................................151
Heated Seats ................................................154
Rear Seats
Manual Seats ................................................155
Rear Occupant Alert System
What is the Rear Occupant Alert System
........................................................................\
.158
How Does the Rear Occupant Alert System Work .............................................158
Rear Occupant Alert System Precautions ........................................................................\
.158
Rear Occupant Alert System Limitations ........................................................................\
.158
Switching Rear Occupant Alert System On and Off .................................................158
Rear Occupant Alert System Indicators ........................................................................\
.159
Rear Occupant Alert System Audible Warnings .....................................................159
Memory Function
How Does the Memory Function Work........................................................................\
1 6 0
Memory Function Precautions ...............160
Locating the Memory Function Buttons ........................................................................\
1 6 0
Saving a Preset Position ...........................160
Recalling a Preset Position ......................160
Garage Door Opener
What Is the Garage Door Opener ..........162
How Does the Garage Door Opener Work
........................................................................\
.162
Garage Door Opener Precautions .........162
Garage Door Opener Limitations ..........162
Programming the Garage Door Opener to Your Hand-Held Transmitter .........163
5
Table of Contents
Catalytic Converter
What Is the Catalytic Converter ............198
Catalytic Converter Precautions ...........198
Catalytic Converter – Troubleshooting........................................................................\
1 9 8
High Voltage Battery
What Is the High Voltage Battery ..........199
High Voltage Battery Precautions .........199
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle
(PHEV)
What is AC Charging .................................200
Charging Your Vehicle Precautions ......200
Charging Equipment .................................200
Locating the Charge Port ........................203
Charge Port Indicators .............................204
AC Charging ..................................................205
Setting the Charging Schedule andPreferences ..............................................206
Charging Your Vehicle – Troubleshooting ........................................................................\
207
Automatic Transmission
Automatic Transmission Precautions.......................................................................2\
0 9
Automatic Transmission Positions ......209
Shifting Your Vehicle Into Gear ..............210
Automatic Transmission Position Indicators ....................................................210
Temporary Neutral Mode ...........................211
Automatic Return to Park (P) ..................211
Grade Assist - Hybrid Electric Vehicle (HEV) ...........................................................212
Manual Park Release - Gasoline ............212
Automatic Transmission Audible Warnings .....................................................214
Automatic Transmission – Troubleshooting .......................................214
All-Wheel Drive
How Does All-Wheel Drive Work ...........216
All-Wheel Drive Precautions ...................216
All-Wheel Drive Limitations ....................216
All-Wheel Drive – Troubleshooting ......216
Brakes
Brake Precautions ........................................217
Anti-Lock Braking System ........................217
Brake Over Accelerator ..............................217
Locating the Brake Fluid Reservoir ........218
Checking the Brake Fluid ..........................218
Brake Fluid Specification ..........................218
Brakes – Troubleshooting ........................219
Electric Parking Brake
What Is the Electric Parking Brake .......220
Applying the Electric Parking Brake ......220
Applying the Electric Parking Brake in anEmergency ................................................220
Manually Releasing the Electric Parking Brake ...........................................................220
Automatically Releasing the Electric Parking Brake .............................................221
Electric Parking Brake Audible Warning ........................................................................\
.2 2 1
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge ..........................................................221
Electric Parking Brake – Troubleshooting ........................................................................\
.2 2 1
Hill Start Assist
What Is Hill Start Assist ............................223
How Does Hill Start Assist Work ...........223
Hill Start Assist Precautions ...................223
Hill Start Assist – Troubleshooting ......223
Auto Hold
How Does Auto Hold Work .....................224
Switching Auto Hold On and Off ..........224
7
Table of Contents
Driver Alert
What Is Driver Alert ....................................282
How Does Driver Alert Work ...................282
Driver Alert Precautions ...........................282
Driver Alert Limitations .............................282
Switching Driver Alert On and Off ........282
Driver Alert Indicators ...............................283
Driver Alert – Troubleshooting ..............283
Speed Sign Recognition
What Is Speed Sign Recognition ..........284
How Does Speed Sign Recognition Work........................................................................\
284
Speed Sign Recognition Precautions ........................................................................\
284
Speed Sign Recognition Limitations ........................................................................\
284
Speed Sign Recognition Indicators ......284
Setting the Speed Sign Recognition Speed Warning ........................................285
Setting the Speed Sign Recognition Speed Tolerance .....................................285
Speed Sign Recognition – Troubleshooting ......................................285
Load Carrying
Load Carrying Precautions ......................287
Locating the Safety ComplianceCertification Labels ...............................288
What Is the Gross Axle Weight Rating ........................................................................\
288
What Is the Gross Vehicle Weight Rating ........................................................................\
288
What Is the Gross Combined Weight Rating .........................................................288
Calculating Payload ..................................290
Calculating the Load Limit .....................290
Roof Rack ......................................................292
Luggage Compartment
Installing and Removing the Luggage Compartment Cover.............................294
Connecting a Trailer
Connecting a Trailer Precautions .........296
Connecting a Trailer ..................................296
Towing a Trailer
Towing a Trailer Precautions ..................298
Trailer Brake Precautions ........................298
Towing a Trailer Limitations ...................299
Loading Your Trailer ...................................299
Trailer Towing Hints ...................................299
Launching or Retrieving a Boat or
Personal Watercraft .............................300
Towing Weights and Dimensions ..........301
Trailer Sway Control
How Does Trailer Sway Control Work ........................................................................\
303
Trailer Sway Control Precautions .........303
Switching Trailer Sway Control On and Off ................................................................303
Driving Hints
Cold Weather Precautions ......................304
Breaking-In ...................................................304
Driving Economically ................................304
Driving in Special Conditions .................304
Driving Through Shallow Water ............306
Floor Mats .....................................................306
Crash and BreakdownInformation
Roadside Assistance ................................308
High Voltage Battery Vehicle Precautions- Hybrid Electric Vehicle (HEV) ........309
Switching the Hazard Flashers On and Off .................................................................310
Jump Starting the Vehicle ........................310
Post-Crash Alert System ..........................313
Automatic Crash Shutoff .........................314
Transporting the Vehicle ...........................314
10
Table of Contents
Connecting the Vehicle to a MobileNetwork .....................................................405
Connecting the Vehicle to a Wi-Fi Network .....................................................405
Connected Vehicle – Troubleshooting - Vehicles With: Modem .........................406
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3 ..........................407
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ........409
Changing the Vehicle Wi-Fi HotspotName or Password ................................409
Audio System
Audio System Precautions ......................410
Switching the Audio Unit On and Off........................................................................\
4 1 0
Selecting the Audio Source .....................410
Playing or Pausing the Audio Source ........................................................................\
4 1 0
Adjusting the Volume ................................410
Switching Shuffle Mode On and Off ........................................................................\
4 1 0
Switching Repeat Mode On and Off ........................................................................\
4 1 0
Setting a Memory Preset .........................410
Muting the Audio ..........................................411
Adjusting the Sound Settings ..................411
Setting the Clock and Date .......................411
AM/FM Radio ................................................412
Digital Radio ..................................................412
Satellite Radio ..............................................414
SYNC™
General Information ...................................415
Using Voice Recognition ...........................416
Using SYNC™ With Your Phone ............418
SYNC™ Applications and Services ......419
Using SYNC™ With Your Media Player ........................................................................\
.421
SYNC™ Troubleshooting .........................421
SYNC™ 3
General Information ...................................431
Using Voice Recognition ..........................433
Entertainment .............................................440
Phone .............................................................450
Navigation .....................................................452
Electric Vehicle Information ....................457
Apps ................................................................462
Settings ..........................................................464
SYNC™ 3 Troubleshooting ....................466
Accessories
Accessories ...................................................479
Ford Protect
What Is Ford Protect ................................480
Scheduled Maintenance
General Maintenance Information ......482
Normal Scheduled Maintenance .........485
Special Operating Conditions Scheduled Maintenance ............................................487
Customer Information
Rollover Warning ........................................490
The Better Business Bureau Auto LineProgram .....................................................490
The Mediation and Arbitration Program ........................................................................\
.491
Ordering a Canadian French Owner's Manual ........................................................491
Reporting Safety Defects in the United States .........................................................492
Reporting Safety Defects in Canada ........................................................................\
492
Radio Frequency Certification Labels ........................................................................\
493
Perchlorate ...................................................530
Replacement Parts Recommendation ........................................................................\
530
13
Table of Contents
ABOUT THIS PUBLICATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
WARNING: You risk death, fire, or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol.
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle in order to benefit
from greater safety and pleasure from
driving it. Use this publication to familiarize
yourself with the basics and then read the
digital version, that is available in your
vehicle. You can also view the
comprehensive manual through the
FordPass app and through the local Ford
website.
Note: To download the FordPass app, visit
your device's app store.
Note: To find the local Ford website, visit
ht
tps://corporate.ford.com/operations/locations/global-links.html.
Note: Use and operate your vehicle in line
with all applicable laws and regulations.
Note: Pass on all printed owner’s
information when selling this vehicle. Our digital resources include a
comprehensive digital Owner’s Manual
dynamically created according to the
features on your vehicle by using the
vehicle identification number. See
Locating the Vehicle Identification
Number (page 404). The digital Owner’s
Manual includes visual and full text search
functions so that you can quickly locate
the information you are looking for. It also
includes links to a number of how-to
videos created to help you understand
some of the advanced technologies on
your vehicle.
Features and Options
This publication describes product features
and options available throughout the range
of available models, sometimes even
before they are generally available. It could
describe options that are not available on
the vehicle you have purchased.
Illustrations
Some of the illustrations in this publication
could show features as used in different
models, so they could appear different to
you on your vehicle.
Location of Components
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
17
Introduction