Connecting the Vehicle to a MobileNetwork .....................................................405
Connecting the Vehicle to a Wi-Fi Network .....................................................405
Connected Vehicle – Troubleshooting - Vehicles With: Modem .........................406
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3 ..........................407
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ........409
Changing the Vehicle Wi-Fi HotspotName or Password ................................409
Audio System
Audio System Precautions ......................410
Switching the Audio Unit On and Off........................................................................\
4 1 0
Selecting the Audio Source .....................410
Playing or Pausing the Audio Source ........................................................................\
4 1 0
Adjusting the Volume ................................410
Switching Shuffle Mode On and Off ........................................................................\
4 1 0
Switching Repeat Mode On and Off ........................................................................\
4 1 0
Setting a Memory Preset .........................410
Muting the Audio ..........................................411
Adjusting the Sound Settings ..................411
Setting the Clock and Date .......................411
AM/FM Radio ................................................412
Digital Radio ..................................................412
Satellite Radio ..............................................414
SYNC™
General Information ...................................415
Using Voice Recognition ...........................416
Using SYNC™ With Your Phone ............418
SYNC™ Applications and Services ......419
Using SYNC™ With Your Media Player ........................................................................\
.421
SYNC™ Troubleshooting .........................421
SYNC™ 3
General Information ...................................431
Using Voice Recognition ..........................433
Entertainment .............................................440
Phone .............................................................450
Navigation .....................................................452
Electric Vehicle Information ....................457
Apps ................................................................462
Settings ..........................................................464
SYNC™ 3 Troubleshooting ....................466
Accessories
Accessories ...................................................479
Ford Protect
What Is Ford Protect ................................480
Scheduled Maintenance
General Maintenance Information ......482
Normal Scheduled Maintenance .........485
Special Operating Conditions Scheduled Maintenance ............................................487
Customer Information
Rollover Warning ........................................490
The Better Business Bureau Auto LineProgram .....................................................490
The Mediation and Arbitration Program ........................................................................\
.491
Ordering a Canadian French Owner's Manual ........................................................491
Reporting Safety Defects in the United States .........................................................492
Reporting Safety Defects in Canada ........................................................................\
492
Radio Frequency Certification Labels ........................................................................\
493
Perchlorate ...................................................530
Replacement Parts Recommendation ........................................................................\
530
13
Table of Contents
Use air conditioning with recirculated air
to improve cooling performance and
efficiency.
Note:In certain conditions, for example,
maximum defrost, the air conditioning
compressor may continue to operate even
though you switch off the air conditioning.
Switching the Climate Control On
and Off
Press and release the button.
Switching Maximum Air
Conditioning On and Off
Turn the temperature control
counterclockwise to the lowest
setting for maximum cooling.
The left-hand and right-hand settings set
to LO, recirculated air flows through the
instrument panel air vents, air conditioning
turns on and the blower motor adjusts to
the highest speed.
Switching Maximum Defrost On
and Off
Turn the temperature control
clockwise to the highest setting
for maximum defrosting.
The left-hand and right-hand settings set
to HI, air flows through the windshield air
vents, and the blower motor adjusts to the
highest speed. You can also use this setting
to defog and clear the windshield of a thin
covering of ice. The heated rear window
also turns on when you select maximum
defrost.
Note: To prevent window fogging, you
cannot select recirculated air when
maximum defrost is on.
Switching Recirculated Air On and
Off
Press and release the button to
switch between outside air and
recirculated air.
The air currently in the passenger
compartment recirculates. This may
reduce the time needed to cool the interior,
when used with A/C, and reduce unwanted
odors from entering your vehicle.
Note: Recirculated air may turn off, or
prevent you from switching on, in all air flow
modes except MAX A/C to reduce the risk
of fogging. Recirculation may also turn on
and off in various air distribution control
combinations during hot weather to improve
cooling efficiency.
AUTOMATIC CLIMATE
CONTROL - VEHICLES WITH:
DUAL AUTOMATIC
TEMPERATURE CONTROL
(DATC)
E290005E290005
Note: Depending on your vehicle option
package, the controls may look different
from what you see here.
Note: For Hybrid vehicles, the air
conditioning compressor may run and
airflow may be felt when the climate control
is off to provide cooling to the battery.
138
Climate Control
3. Add engine oil that meets ourspecifications. See Capacities and
Specifications (page 387).
4. Reinstall the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Immediately soak up any oil spillage
with an absorbent cloth.
RESETTING THE ENGINE OIL
CHANGE REMINDER
Use the information display controls on
the steering wheel to reset the oil change
reminder.
From the main menu scroll to:
Action and description
Message
Press the right arrow button,
then from this menu scroll
to the following message.
Settings
Press the right arrow button,
then from this menu scroll
to the following message.
Conveni-
ence
Press the right arrow button,
then from this menu scroll
to the following message.
Oil Life
Reset
Press and hold the OK
button until the instrument
cluster displays the
following message.
Hold OK to
Reset
Reset Successful
When the oil change
reminder resets the instru-
ment cluster displays 100%.
Remaining Life
{00}%
Action and description
Message
If the instrument cluster
displays one of the following
messages, repeat the
process.
Not Reset
Reset Cancelled
ENGINE OIL CAPACITY AND
SPECIFICATION
For filling information, please refer to the
Capacities and Specifications section of
your owner's manual. See Engine Oil
Capacity and Specification (page 392).
CHECKING THE COOLANT
When the engine is cold, check the
concentration and level of the coolant at
the intervals listed in the scheduled
maintenance information. See Scheduled
Maintenance (page 482).
Note:Make sure that the coolant level is
between the minimum and maximum marks
on the coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -29°F (-34°C) and -35°F
(-37°C). Coolant concentration should be
checked using a refractometer. We do not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentration.
334
Maintenance
If you disconnect or replace the vehicle
battery, you must reset the following
features:
• Window bounce-back. See Windows(page 105).
• Clock settings.
• Pre-set radio stations.
• Steering angle sensor.
Note: To calibrate the steering angle
sensor, drive the vehicle above 30 mph
(50 km/h) for a minimum of 1.2 mi (2 km).
Make sure to drive straight ahead for a
minimum of 30 seconds. Several vehicle
functions are disabled and a warning light
could appear until the sensor is calibrated.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle are
properly aimed at the assembly plant. If
your vehicle has been in an accident, the
alignment of your headlamps should be
checked by your authorized dealer.
E142592
8 feet (2.4 meters)
A
Center height of lamp to ground
B
25 feet (7.6 meters)
C
Horizontal reference line
D 1. Park the vehicle directly in front of a
wall or screen on a level surface,
approximately 25 ft (7.6 m) away.
2. Measure the height of the headlamp bulb center from the ground and mark
an 8 ft (2.4 m) horizontal reference line
on the vertical wall or screen at this
height.
Note: To see a clearer light pattern for
adjusting, you may want to block the light
from one headlamp when adjusting the
other.
3. Switch on the low beam headlamps to illuminate the wall or screen and open
the hood.
E142465
4. On the wall or screen you will observea flat zone of high intensity light
located at the top of the right hand
portion of the beam pattern. If the top
edge of the high intensity light zone is
not at the horizontal reference line, the
headlamp does need to be adjusted.
344
Maintenance
Note:The audio mutes briefly while the
system saves the preset and returns once it
is stored.
Note: You can save presets from multiple
sources to the memory preset bar.
MUTING THE AUDIO
Press the button on the steering
wheel to mute the audio.
Press to mute the signal. Press
again to restore the signal.
ADJUSTING THE SOUND
SETTINGS
Balance and Fade (If Equipped)
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Balance / Fade.
5. Press the arrows to adjust the settings.
Tone Settings
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Tone Settings .
5. Use the slider bar to adjust the settings.
Speed Compensated Volume
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Speed Compensated Volume .5. Press a setting.
Occupancy Mode (If Equipped)
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Occupancy Mode .
5. Press a setting.
Sound Mode (If Equipped)
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press Sound.
4. Press Sound Mode .
5. Press a setting.
SETTING THE CLOCK AND
DATE
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press Clock.
4. Set the time.
Note: The AM and PM options are not
available if 24-hour mode is on.
5. Press the arrows to adjust the settings.
Switching Automatic Time
Updates On and Off
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press Clock.
4. Switch Automatic time zone update on or off.
411
Audio System
GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h).
Using the Touchscreen
E293823E293823
Status bar.
A
Home screen.
B
Clock. See Settings (page 464).
C
Outside air temperature.
D
Feature bar.
E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
431
SYNC™ 3 (If Equipped)
Departure Times On and Off Switch
This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times on and
off. Switching departure times off does not
delete your settings.
Next Departure Times and Cabin
Temperature
Displays the next departure time and
associated cabin temperature setting.
Charge Time Settings
Follow these steps to set a preferred
charge time for a charging location.
1. Select Charge Preferences on theCharge Settings screen.
2. Select Charge Time Setup on the Edit Charge Preferences screen.
3. Select Add New Location on the Charge Times screen. You can also edit
settings for previously saved locations
from this screen.
4. Select an address from the Recent Charge Locations screen.
5. On the Confirm Location for Charge Times screen, you can edit the location
name and set a max charge level as
desired. Once you have your desired
location name and max charge level,
select Continue to Schedule.
Note: Charging will stop when your vehicle
reaches the max charge level.
6. Select WEEKDAY or WEEKEND on the Preferred Charge Times screen.
7. On the Select preferred WEEKDAY or WEEKEND Charge Times screen, use
the circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing
and dragging across the hour buttons. When you have selected your preferred
times then press Next to return to the
Preferred Charge Times screen. Repeat
for WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
8. Your saved location now shows on the Charge Times screen. Select Done to
return to the main charge settings
screen. Whenever your vehicle is at a
saved charging location the charge
settings screen displays the location
name, and the charging times are
based on your Charge Time settings for
that location plus the next Departure
Time.
Note: Reaching your max charge level by
your next Departure Time is always the
priority. When Charge Times are set,
charging outside your preferred charging
time windows could be necessary in order
to finish by your next Departure Time.
Departure Time Settings
1. Select Charge Preferences on the Charge Settings screen.
2. Select Departure Time Setup on the Edit Charge Preferences screen.
3. Two time settings show for each day of the week on the Departure Times
schedule screen. Select any one.
4. On the Departure Time settings screen, set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.
5. Your settings are now shown on the Departure Times schedule screen.
Press Back two times to return to the
main charge settings screen. The next
departure time and cabin temperature
setting display.
461
SYNC™ 3 (If Equipped)
Action and Description
Menu Item
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Weather
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Map
Select to choose from a listing of
weather locations.
Area
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS
E280315
Press the button to enter the
settings menu.
E268570
Once you select a tile, press the
button next to a menu item to
view an explanation of the
feature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch Bluetooth® on
and off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.
FordPass
Select this tile to adjust the FordPass
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on and
off.
464
SYNC™ 3 (If Equipped)