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LIFTGATE – FREQUENTLY ASKED
QUESTIONS
Why won't my power liftgate function?Make sure the transmission is in park
(P), ensure nothing is obstructing the
liftgate path and there is not excessive
weight on the liftgate. If there are
continued issues, the battery voltage
may be low or other system issues.
See an authorized dealer.
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Liftgate - Vehicles With: Power Liftgate
Page 90 of 585

PASSIVE ANTI-THEFT
SYSTEM
WHAT IS THE PASSIVE ANTI-
THEFT SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note:Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-
THEFT SYSTEM WORK
The passive anti-theft system arms when
you switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle.
ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you
of an unauthorized entry to your vehicle.
HOW DOES THE ANTI-THEFT
ALARM SYSTEM WORK
When armed, the anti-theft alarm is
triggered in any of the following ways:
• If someone opens a door, the liftgate or the hood without a correctly coded
key or remote control.
• If you turn the power on without a correctly coded key.
• If the interior sensors detect movement inside your vehicle.
• If the inclination sensors detect an attempt to raise your vehicle.
• If someone disconnects the vehicle battery or the battery backup alarm.
If the anti-theft alarm is triggered, the
alarm horn sounds for 30 seconds and the
direction indicators flash for 5 minutes.
Any further attempts to carry out one of
the above sounds the alarm again.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR
SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
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Security
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WHAT IS THE BATTERY BACKUP
ALARM
The battery backup alarm is an additional
alarm sounder that has its own battery. It
can detect if the vehicle battery is
disconnected to overcome the alarm
system.
ARMING THE ANTI-THEFT ALARM
SYSTEM
The alarm is ready to arm when your
vehicle is switched off.
Lock your vehicle with your remote control
to arm the alarm.
DISARMING THE ANTI-THEFT
ALARM SYSTEM
Disarm the alarm by performing any of the
following actions:
• Unlock the doors or luggagecompartment with the remote control.
• Switch your vehicle on or start your vehicle.
ANTI-THEFT ALARM SYSTEM
SETTINGS
WHAT ARE THE ALARM SECURITY
LEVELS
You can select two levels of alarm security,
all sensors and perimeter sensing.
All Sensors
All sensors is the standard setting. In all sensors, all equipped sensors are on
when you arm the alarm.
Note:
Do not arm the alarm with all sensors
if passengers, animals or other moving
objects are inside your vehicle.
Perimeter Sensing
In perimeter sensing, the interior sensors
are off when you arm the alarm.
All the other equipped sensors activate
when you arm the alarm in this mode.
SETTING THE ALARM SECURITY
LEVEL
1. Press Settings on the touchscreen.
2. Press Vehicle Settings .
3. Press Alarm System.
4. Press Motion Sensors .
5. Press a setting.
WHAT IS ASK ON EXIT
You can choose which level of security you
require after you switch the ignition off.
Note: If you do not choose a setting, the
system defaults to all sensors.
SWITCHING ASK ON EXIT ON AND
OFF
1. Press Settings on the touchscreen.
2. Press Vehicle Settings .
3. Press Alarm System.
4. Switch Ask on Exit on or off.
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Security
Page 101 of 585

HEADLAMPS –
TROUBLESHOOTING
HEADLAMPS – FREQUENTLY
ASKED QUESTIONS
Why is there condensation in the
headlamps?Headlamps have vents to
accommodate normal changes in air
pressure. Condensation can be a
natural by-product of this design.
When moist air enters the lamp
assembly through the vents, there is a
possibility that condensation can
occur when the temperature is cold.
When normal condensation occurs, a
fine mist can form on the interior of the
lens. The fine mist eventually clears
and exits through the vents during
normal operation.
How much condensation is
acceptable? The presence of a fine mist, for
example no streaks, drip marks or
large droplets. A fine mist covers less
than 50% of the lens.
How long may it take for the
acceptable condensation to be
cleared? Clearing time may take as long as 48
hours under dry weather conditions.
How much condensation is
unacceptable? A water puddle inside the lamp.
Streaks, drip marks or large droplets
present on the interior of the lens.
What should I do if unacceptable
condensation is present? Have your vehicle checked as soon as
possible. Why do my headlamps turn off when I
have them switched on when I switch
my vehicle off?
The battery saver turns the headlamps
off after a short period of time after
you switch your vehicle off.AUTOLAMPS
WHAT ARE AUTOLAMPS
WARNING: The system does not
relieve you of your responsibility to drive
with due care and attention. You may
need to override the system if it does not
turn the headlamps on in low visibility
conditions, for example daytime fog.
Autolamps turn the headlamps on in low
light situations or when the windshield
wipers operate.
AUTOLAMP SETTINGS
1. Press Settings on the touchscreen.
2. Press Vehicle Settings .
3. Press Lighting.
4. Press Autolamp Delay.
5. Press a setting.
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Exterior Lighting
Page 107 of 585
INTERIOR LIGHTING –
TROUBLESHOOTING
INTERIOR LIGHTING –
FREQUENTLY ASKED QUESTIONS
Why do my courtesy lamps or interior
lamps turn off when I have them
switched on when I switch my vehicle
off?The battery saver turns the courtesy
lamps and interior lamps off after a
short period of time after you switch
your vehicle off.
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Interior Lighting
Page 119 of 585
INSTRUMENT CLUSTER OVERVIEW - PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV), VEHICLES WITH: 6.5 INCH INSTRUMENT
CLUSTER DISPLAY SCREEN
E307890E307890
Power gauge.
A
Information bar.
B
Speedometer.
C
Fuel gauge.
D
Battery gauge and vehicle driving range.
E
Instrument cluster display.
F
Engine coolant temperature gauge.
G
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Instrument Cluster
Page 120 of 585
INSTRUMENT CLUSTER OVERVIEW - PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV), VEHICLES WITH: 12.3 INCH INSTRUMENT
CLUSTER DISPLAY SCREEN
G
E320093E320093
Coolant temperature gauge.
A
Speedometer.
B
Information bar.
C
Instrument cluster display.
D
Battery gauge and vehicle driving range.
E
Power gauge.
F
Fuel gauge.
G
TACHOMETER - EXCLUDING:
HYBRID ELECTRIC VEHICLE
(HEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
(IF
EQUIPPED)
Indicates the engine speed.
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Instrument Cluster
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POWER GAUGE - HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV), VEHICLES
WITH: 6.5 INCH INSTRUMENT
CLUSTER DISPLAY SCREEN
(IF
EQUIPPED)
The power gauge displays power to the
wheels when accelerating or maintaining
speed. When slowing down by lifting your
foot off the accelerator pedal or pressing
the brake, the gauge displays the power
captured by the regenerative braking
system and returned to the high voltage
battery.
POWER GAUGE - HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV), VEHICLES
WITH: 12.3 INCH INSTRUMENT
CLUSTER DISPLAY SCREEN
(IF
EQUIPPED)
The power gauge displays power to the
wheels when accelerating or maintaining
speed. The high voltage battery power and
engine power contributions are
distinguished by color and added together
to indicate total power to the wheels.
When slowing down by lifting your foot off
the accelerator pedal or pressing the brake,
the gauge displays the power captured by
the regenerative braking system and
returned to the high voltage battery.
SPEEDOMETER
Indicates the vehicle speed.
FUEL GAUGE
WHAT IS THE FUEL GAUGE
Indicates approximately how much fuel is
in the fuel tank.
FUEL GAUGE LIMITATIONS
The fuel gauge may not provide an
accurate reading when your vehicle is on
an incline.
LOCATING THE FUEL FILLER
DOOR
The arrow adjacent to the fuel pump
symbol indicates on which side of your
vehicle the fuel filler door is located.
WHAT IS THE LOW FUEL
REMINDER
A low fuel level reminder displays and
sounds when the distance to empty
reaches 75 mi (120 km) to empty for
MyKey, and at 50 mi (80 km), 25 mi
(40 km), 12 mi (20 km) and 0 mi (0 km)
for all vehicle keys.
Note: The low fuel reminder can appear at
different fuel gauge positions depending on
fuel economy conditions. This variation is
normal.
WHAT IS DISTANCE TO EMPTY -
GASOLINE, HYBRID ELECTRIC
VEHICLE (HEV)
Indicates the approximate distance your
vehicle can travel on the fuel remaining in
the tank. Changes in driving pattern can
cause the value to not only decrease but
also increase or stay constant for periods
of time.
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Instrument Cluster