WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
.owner.ford.com.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth® enabled and compatible
cell phone to SYNC. • A connected Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
• A connected Bluetooth® enabled phone must have adequate network
coverage, batt ery power and signal
strength.
• The vehicle must have battery power and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system has no power.
• The phone(s) thrown from your vehicle are the ones paired and connected to
the system.
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911 Assist
REMOTE CONTROL
LIMITATIONS
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
Make sure a valid remote control is within
5 ft (1.5 m) from the front door handles
and rear of vehicle.
The system may not function if:
• The remote control remains stationary for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no charge.
• There is interference causing issues with the remote control frequencies.
• The remote control is too close to metal objects or electronic devices, for
example keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access various
vehicle systems.
Note: The buttons on your remote may vary
depending on the vehicle region or options.
Unlock
E138629
Press the button to unlock all
doors. See Unlocking and
Locking the Doors Using the
Remote Control (page 69).
Lock
E138623
Press the button to lock all
doors. See Unlocking and
Locking the Doors Using the
Remote Control (page 69).
Remote Start (If Equipped)
E138625
Press the button to remote start.
See Remotely Starting and
Stopping the Vehicle (page
134).
Liftgate (If Equipped)
E267940
Press the button to open or close
the liftgate. See Opening the
Liftgate Using the Remote
Control (page 81).
Panic Alarm
E138624
Press the button to sound the
panic alarm. See Sounding the
Panic Alarm (page 59).
OPENING AND CLOSING THE
FLIP KEY
Opening Your Flip Key
Press the round button on the remote
control to extend the flip key.
58
Keys and Remote Controls
CHANGING THE REMOTE
CONTROL BATTERY -
VEHICLES WITH: PUSH
BUTTON START
WARNING: Keep batteries away
from children to prevent ingestion.
Failure to follow this instruction could
result in personal injury or death. If
ingested, immediately seek medical
attention.
WARNING: If the battery
compartment does not securely close,
stop using the remote control and
replace it as soon as possible. In the
meantime, keep the remote control away
from children. Failure to follow this
instruction could result in personal injury
or death.
The remote control uses one coin-type
3-volt lithium battery CR2450 or
equivalent.
E322866E322866
1. Push the release button and pull the key blade out.
E303824
2. Twist a thin coin under the tab hiddenbehind the key blade head to remove
the battery cover.
60
Keys and Remote Controls
E218402
3. Insert a screwdriver, and carefullyremove the battery.
4. Install a new battery with the + facing upward.
5. Reinstall the battery housing cover onto the transmitter and install the key
blade.
E107998
Dispose of old batteries in an
environmentally friendly way.
Seek advice from your local
authority about recycling old batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
remote control should operate normally.
CHANGING THE REMOTE
CONTROL BATTERY -
VEHICLES WITH: FLIP KEY
WARNING: Keep batteries away
from children to prevent ingestion.
Failure to follow this instruction could
result in personal injury or death. If
ingested, immediately seek medical
attention.
WARNING: If the battery
compartment does not securely close,
stop using the remote control and
replace it as soon as possible. In the
meantime, keep the remote control away
from children. Failure to follow this
instruction could result in personal injury
or death.
Battery Replacement Procedure
The remote control uses one coin-type
3-volt lithium battery CR2032 or
equivalent.
Press the button to release the key blade
before beginning the procedure.
E1991533
1. Insert a screwdriver, in the position shown and gently push the clip.
2. Press the clip down to release the battery cover.
61
Keys and Remote Controls
E1517995179999999999999
3. Carefully remove the cover.
E151800
4. Insert a screwdriver as shown torelease the battery.
E1518011801
Note: Do not touch the battery contacts or
the printed circuit board with the
screwdriver. 5. Remove the battery.
6. Install a new battery with the
+ facing
up.
7. Replace the battery cover.
E107998
Dispose of old batteries in an
environmentally friendly way.
Seek advice from your local
authority about recycling old batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
remote control should operate normally.
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
E151795
Note: Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
PROGRAMMING THE REMOTE
CONTROL
Contact an authorized dealer to program
remote controls for your vehicle.
62
Keys and Remote Controls
KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
KEYS AND REMOTE CONTROLS – INFORMATION MESSAGES
Action
Message
Replace remote control battery.
Key Battery Low Replace
Soon
63
Keys and Remote Controls
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it.
E333628
You can use the keypad to:
• Lock or unlock the doors and liftgate.
• Program and erase user codes.
• Arm and disarm the anti-theft alarm.
KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationaryfor about a minute.
• The vehicle battery has no charge.
• The remote control battery has no charge. • There is interference causing issues
with the remote control frequencies.
• The remote control is too close to metal objects or electronic devices, for
example keys or a cell phone.
MASTER ACCESS CODE
WHAT IS THE MASTER ACCESS
CODE
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner’s wallet card in the glove box and
is available from an authorized dealer.
DISPLAYING THE MASTER
ACCESS CODE
To display the factory-set code in the
information display:
306 69E306 769E306769
1. Remove the rubber mat.
2. Insert the first programmed key in the
backup slot.
3. Press the push button ignition switch once and wait a few seconds.
4. Press the push button ignition switch again and remove the key.
73
Keyless Entry (If Equipped)
Vehicles With a Trailer Hitch
E310718E310718
The detection area is on the left-hand side
and right-hand side of the hitch, between
the exhaust and the hitch.
Note:Allow the power system to open the
liftgate. Manually pushing or pulling the
liftgate may activate the system’s obstacle
detection feature and stop the power
operation or reverse its direction, replicate
a strut failure, or damage mechanical
components.
Note: Any physical actions that mimic a
kicking motion such as splashing water,
trailer chains or vacuum hoses may cause
the hands-free liftgate to activate. Switch
the power liftgate off through your vehicle
settings or keep the passive key away from
the rear bumper detection area.
SETTING THE LIFTGATE
OPENING HEIGHT
1. Open the liftgate.
2. Stop the liftgate movement by pressing the control button on the liftgate when
it reaches the desired height.
Note: Once the liftgate stops moving, you
can manually move it to the desired height.
3. Press and hold the control button on the liftgate until a tone sounds,
indicating programming is complete. Note:
You can only use the liftgate control
button to program the height.
Note: You cannot program the height if the
liftgate position is too low.
4. The power liftgate now opens at the programmed height. To change the
programmed height, repeat the steps.
Note: You can fully open the liftgate by
manually pushing it upward to the
maximum open position if it opens in a
lower position.
Note: The system recalls the new
programmed height until you reprogram it,
even if you disconnect the battery.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROM
INSIDE YOUR VEHICLE
WARNING: Make sure all persons
are clear of the power liftgate area
before using the power liftgate control.
E138633
With the transmission in park
(P), press the button on the
instrument panel.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
Note: Make sure the area behind your
vehicle is free from obstruction and that
there is enough room for you to operate the
liftgate. Objects too close to your vehicle,
for example a wall, garage door or another
vehicle may come into contact with the
moving liftgate. This could damage the
liftgate and its components.
Note: Make sure that you fully close the
liftgate to prevent cargo from falling out.
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Liftgate - Vehicles With: Power Liftgate